Section 0401

February 2016 (Volume 66 - Issue 2)

Our objective: To increase awareness, interest, and involvement in Section activities and quality-related subjects.  Visit our web site at

1 - Next Event

7 - Voice Of The Customer 

13 - Section Education Program 

2 - Ad / Publicité

8 - Welcome to our New Members

14 - Executive Committee Meetings & Officers 

3 - Upcoming Section Events

9 - Organization Members

15 - Recertification

4 - The Editor's Corner

10 - The Interview Corner 16 - Unemployed Member Dues

5 - A Word from Your Section Chair

11 - Other ASQ Events

17 - Feedback/Advertising Rates

6 - Had You Come to the Last Event

12 - ASQ News

1. Next Event


Wednesday, February 24, 2016


6:00 PM


Sheraton Montreal Airport Hotel

     555 McMillan Avenue
Dorval, Quebec
H9P 1B7

Modern GMP Science and Risk Based Approach for the 21st Century

Mr. Ady Sadek


proGamma Science Corporation


Please join us on Wednesday, February 24th to hear our guest speaker present the topic of Modern GMP Science and Risk Based Approach for the 21st Century.

2. Ad / Publicité


Modern Good Manufacturing Practice in the pharmaceutical industry is moving from reacting to problems to preventing problems through assessing risks to the manufacturing process. Pharmaceutical and biopharmaceutical manufacturing is changing and evolving very rapidly. Many companies are involved in improving and enhancing decision making to gain more efficiencies and therefore competitiveness.

The use of GMP aligned with Risk Management provides the industry an opportunity to “enhance” the decision making process within the current regulatory context as per HPFB, WHO, FDA and EMA.

Modern regulatory inspections require attention to various details of which many companies in the USA, Canada and Europe miss and fall into non-compliance. This presentation will explore the concepts, techniques and regulatory requirements, basically the how and why, which result in excellent understanding as well as commitment of personnel to the training and solid understanding of modern cGMPs.


Before joining proGamma, Ady Sadek spent 25 years in the pharmaceutical industry with BioResearch, Schering-Plough and Novartis Pharmaceuticals, holding positions such as Manager of Analytical & Development Labs, Director of Quality and Director of Quality Audit. He holds two master degrees in organic and analytical chemistry, and is an ISO 9000 lead assessor.

Mr. Sadek's vast experience in GMP compliance, process design and validation started in 1981, when developing new formulations for FDA submissions. He has been involved in many Plant GMP training and audits, process and computer systems validations, and his experience extends from formulation development to scale up commercial batches and technology transfer. He has consulted and lectured in Quality by Design, GMP, Risk Management, Process Validation, CSV and modern quality systems throughout Canada, USA and Europe to several multinationals.


ASQ Members ($40)
Non-Members ($50)

NOTE: For students wanting to get to the Sheraton Hotel, you can easily take the STM Express City Bus 747 which will drop you off at the Pierre Elliott Trudeau airport.  After which, you may take the Sheraton's free shuttle to get to the hotel.  Click HERE for more details.
After the meeting, an ASQ member will often be available to drop off a student at a nearby bus or metro station.

Bring your business cards and be ready to network.

To register for any event or for more information on events please contact:
Dr. David Tozer


3. Upcoming Section Events

Don't miss the following upcoming events of the Montreal Section 401 Chapter!

Wednesday, March 23, 2016 - Registrars Night
We will have on hand representatives from several registrars, such as BSI Canada, SAI Global and Intertek, to speak us and answer your questions on certifications and standards.

Wednesday, April 27, 2016 - Pecha Kucha Night
Back for a third consecutive year, an evening of Japanese style Pecha Kucha presentations on Quality related topics.  The last 2 editions were big draws, so sign up soon!

Wednesday, May 25, 2016 - Operational Excellence in Montreal
A representative from the city of Montreal will be on hand to give a presentation of how the city measures, analysis and improves the operational performance of its many projects.  Sure to be interesting!

Friday, July 8, 2016 - Golf Tournament

Our annual golf tournament with our sister Francophone Section 404.

Most events are planned for Wednesday evenings and are held at the 
Sheraton Montreal Airport Hotel. Watch the Newsletter and our web site for further details.

4. The Editor's Corner

By Michael Bournazian, Eng., Newsletter Editor, CSSGB

It is one of the great banes of Quality professionals, especially those who wear the supplier hat: customer requirements that go over and above the normal quality standard requirements, as spelled out in ISO9001, AS9100, ISO14001, etc.

Many have surely had a customer say the following: “We know your system is compliant to (insert standard name here) and that you have been certified since (insert year here). However, our specific requirements on (insert QMS process here) require you to do (insert additional requirement(s) here).”

I encountered one of these situations recently when one of my company’s customers wanted to assure that we had a process in place to track the movement of customer supplied property (CSP) in our facility. This is not a requirement in the current revision of AS9100 (7.5.4), but as often is the case, you want to keep the customer happy and, of course, be compliant to their requirements.

The funny thing about this customer requirement though was that it does not even seem to be an actual requirement of theirs!

The issue of tracking CSP movement was a question on a customer questionnaire that was filled out by us, where we responded that we currently do not do it. As a result of that answer, and other shortcomings identified on the completed questionnaire, we put together an action plan to address all the issues. Pretty standard fair.

However, when I asked to see the actual customer requirement on CSP tracking (in order to properly upgrade our own process), I was provided with 2 documents that I was told contained the requirement. After careful reading, I concluded that no such requirement existed! It talked about recording the “location” of CSP in a supplier’s facility, but that is as close as it got. Recording the location of where a specific CSP is located/stored is something we already do. “Location” however is not the same as “Movement”.

In truth though, I actually have nothing against tracking the movement of CSP in our facility, and potentially having it be a best practice. The thing that got to me was being told that it was a customer requirement, yet not being given any evidence to prove that it was.

As I noted at the beginning, additional customer requirements can be a bane, but if they are truly required, then let them at least be properly documented.


Any feedback?  Click on the link in the bottom right corner of this section and let me know.  Thanks.

5. A Word from your Section Chair

By Francois Pageau, Section Chair

As we know, the quality field has a very rich toolbox. Some are old, some not so old and brand new ones – or slight modifications of old tools – are added every year. This is no surprise since quality is an evolving field. If you browse any issue of Quality Progress, you will find that at least one new idea is presented.

A variety of sciences have contributed to the field of quality: metrology, project management, and statistics, to name a few. Sometimes the introduction of a new tool or approach has the negative effect of reinforcing the belief that older methods are obsolete. It would be like advocating that with real time data acquisition devices and algorithmic process control, statistical process control is no longer needed. People who are very knowledgeable about process control know that this is false and actually, some processes could benefit of a control scheme based on both methodologies.

It is clear to me that statistics is a core science in quality, and actually most of the basic quality tools have their roots in statistical science. The majority of the ASQ certifications’ body of knowledge include statistics. As a “new shiny object” is introduced to quality professionals, our enthusiasm to try and possibly adopt it should be accompanied with a desire to find where it would best fit our current toolbox, without throwing away the proven tools already in it.

Give me your feedback by e-mail

6. Had You Come to the Last Event

By Gordon Ayotte, ASQ Director, CQE, CQM, CSSBB

Had you come . . . Networking Event

Had you come to the ASQ Networking event of January 27, 2016 you would have taken part in a very dynamic evening held in a wonderful venue at the Essence Restaurant downtown Montreal, in addition to the delicious and exotic hors-oeuvre served during the event.

You would have also benefited form the interaction and feedback from the large number of participants, as well as taken part in a very interesting ice breaker exercise. Everyone got to exchange and know each other in a professional and social context, and hear feedback from people with different backgrounds on why they come to ASQ events, what they wish they knew at the beginning of their career, and what are some of the challenges they now face.

In addition, you would have benefited from the two kiosks:
1) Certification, which was
set up to answer questions and promote the benefits of having an ASQ Certification; and,
2) Social Media, on how it can help keep someone current in the Quality field and help in career advancement.

The topics of last year's events, as well as the upcoming topics for this year, were also discussed.

Please come and join us at our next event which will be held at the Sheraton Hotel at Trudeau Airport.

7. Voice Of The Customer

By Eric Hosking, Senior Fellow of Quality at PWC, BApSc in Mech Eng, MBA, CQE, CSSBB and CQA

We have been in communication with the Vancouver section to benchmark their section activities. We shared extensive descriptions of the workings of our respective section events. The ideas gathered will be tabled with the Montreal Section Executive at our next meeting and included in our planning sessions for the fall period.

8. Welcome to our New Members

Salma Michel Chahine
Sergio Garon
Jacques A. Grenieri
Yannis Guillet
Lei Guo
Kesara R. Jayasuriya
Jobin John
Stuart Kozlick
Sailakshmi Rajagopal
Veronique Tokateloff

9. Organization Members

ASQ Montreal Section thanks our Organization Members:

QMI - SAI Global

10. The Interview Corner

BKostya Polinkevych, Ph.D, CSQE, ASQ Senior Member

We have no interview for you this month. Please check back in March 2016!

11. Other ASQ Events

ASQ Montreal Francophone Section 404 (Thursday, February 18, 2016)

The next event for the Montreal Francophone section will be a dinner conference on "Technologies Audiovisuelles, parlons Qualité" with speaker Mr. Gabriel Ayotte Belzile.  For more information, click HERE.  To sign up, click HERE.

ASQ Ottawa Section 407 (Wednesday, February 17, 2016)


Lean entered the service industry first in operational and service-oriented business processes, creating breakthrough improvements in speed, flow, and efficiency.

Lean thinking, however, goes well beyond the continuous improvement of business processes.

Lean also provides a unique and practical approach to Strategic Planning; a number of organizations have created notable improvements in focus, alignment, buy-in, and execution of their strategic plans using this approach.

Sarah El Tawansy and Elaine Richardson will share EDC’s journey from strategy creation to strategy deployment highlighting how the organization adopted Martin/Lafley “Playing to Win” framework as well as a customized “ Hoshin X-Matrix” tool to change the way the organization mindset on strategy.”

About your presenters
Elaine Richardson is a Senior Advisor in Operational Excellence, and Lean Six Sigma Black Belt at Export Development Canada. Throughout her 7 years at the EDC, Elaine has shown relentless focus on enabling a lean culture and supporting the organization in improving how EDC delivers value to the Canadian exporter. She is a recent graduate of the Masters of Business Operational Excellence program at Ohio State University. Elaine currently plays a key role in supporting the Executive leadership team in setting the enterprise direction for lean maturity.

Sarah El Tawansy is a Senior Advisor in Operational Excellence and Lean Six Sigma Black Belt at Export Development Canada. Sarah has been a process improvement expert for 15 years, she worked as a software developer, process engineer, process architect and process improvement lead in an organization of nearly 70,000 people with more than dozen languages and cultures. Sarah holds a Bachelor degree in computer and systems engineering and is a certified Software Quality Analyst, IBM solution Designer for Rational unified process, Certified Project Management Professional and holds ITIL foundation certificate in IT Service management, as well as Six Sigma Black Belt certificate from ASQ. 

PLACE: Centurion Conference & Event Center, 170 Colonnade Road, Nepean, ON. K2E 7J5
Networking: 5:30 p.m. to 6:00 p.m.
Buffet Style Dinner: 6:00 p.m. to 7:00 p.m.
(Please bring $20.00 cash for the buffet)
Presentation: 7:00 p.m. to 9:00 p.m.
Students who do not wish to take part in the dinner and networking may arrive at 6:45 p.m. for the 7:00 p.m. presentation - $5.00 at the door.

For full information and to register for the event, click HERE.

12. ASQ News

Organizational Structure Update
As we start the first of our five-year transformational journey toward 2020, we need to ensure we have the staff organizational structure that will facilitate the transformational changes required to deliver on our 2020 goals. ASQ senior leadership would like to share some positive organizational changes that will accelerate our performance and drive results while enabling our member leaders to be more successful in their roles.
Click here to read more . . .

2016 Lean and Six Sigma Conference
New feature—session preview videos. Want to know what you will be learning while at the 2016 Lean and Six Sigma Conference? Look for the "Session Preview" button as you are browsing through the 2016 Individual section descriptions to get a quick preview of what you can expect from the session presenters themselves. Register online by February 23, 2016 and save $200 by taking advantage of your member pricing!
Click here for session descriptions . . .

Keynote Speaker announced for CQSDI Conference
The 23rd Annual Conference on Quality in the Space and Defense Industries has announced Vice Admiral James Syring as a keynote speaker. Vice Admiral Syring is the 9th director of the Missile Defense Agency (MDA), office of the Secretary of Defense, Pentagon, Washington, D.C. Admiral Syring oversees the MDA's worldwide mission to develop a capability to defend deployed forces. The conference is being held in Cape Canaveral FL.
Click here for more about the conference . . .

Meet the 2016 Section Affairs Council Chair and Vice Chair
The Section Affairs Council (SAC) chair and vice chair are the leading officers for the SAC. They are members of the board of directors and elected by the councils to these leadership roles.
Click here to meet them . . .

13. ASQ Montreal Section Education Program 2016

By Dr. David Tozer, Ph.D., ASQ CQE and SSBB, Education & Audit Chair

Having ASQ certification gives you an edge in the market and can significantly increase your income.

ASQ Certification often leads to higher paying employment.  The money invested in education and certification increases chances of finding employment quickly in the down sizing environment we live in.  People who take the section sponsored refresher courses, and spend at least twice as much time as spent in the classroom on self study, have an 80%, or better, chance of passing the examination on the first attempt.

Certified Quality Engineer Topics include: quality concepts, cost of quality, human resources, team formation and group dynamics, inspection, metrology, sampling, reliability, quality standards, quality audit, statistics, design of experiments, process improvement, liability, and modern management methods for improving quality.

Certified Six Sigma Black Belt Topics include: quality concepts, cost of quality, enterprise wide deployment, business process management, project management, team formation and group dynamics, define, measure, analyze, improve, control, lean enterprise, statistics, design of experiments, and design for six sigma.

Certified Six Sigma Green Belt Topics include: quality concepts, cost of quality, enterprise wide deployment, business process management, project management, team formation and group dynamics, define, measure, analyze, improve, control, and statistics.

Certified Manager of Quality/Organizational Excellence Topics include: quality concepts, quality planning, customer focus, quality standards, project management, cost of quality, team formation and group dynamics, human resources and improvement.

Certified Quality Auditor Topics include: quality concepts, team formation and group dynamics, management responsibility, audit objectives, audit preparation, audit conduct, audit reporting, sampling, and basic statistics.

Certified Quality Inspector Topics include: quality concepts, team formation and group dynamics, geometry, metrology, reading drawings, mechanical processes, statistical process control, inspection, and sampling.

Calendar and Registration Form

Questions? In house courses, etc.: Dr. David Tozer:  (514) 694-2830,

14. Executive Committee Meetings & Officers

Section Executive Committee (Leadership Team) Meetings are held at different locations, starting at 6 PM. The next regular meeting is tentatively scheduled for:

March 2, 2016

Consult the List of Your Executive for 2016 here

Note that all dates planned are subject to change.  Please call ahead to attend by contacting the Section Chair or the Section Secretary.

Note: Available on request for section members only are minutes of section executive meetings (contact the Secretary) and section operating budget information (contact the Treasurer).

15. Recertification

Is Your Recertification Due?

Look at your wallet card to see when your present certification is due to expire. If it says December 31, 2015 you should contact ASQ by phone at 1-800-248-1946 and explain your situation to them because your certification has lapsed and you are no longer certified.

If your wallet card states June 2016 you have until December 2016 to get your journal to me. Why so long? Because you have your expiration date of June 20, 2016 plus or minus six months.

Maybe you’ve decided not to recertify because (a) you are unemployed, (b) no longer in the quality field or perhaps, (c ) your employer no longer will pay for it? Think about this, your certification belongs to you and no one else. Your name is on it and no one else’s. It is portable and you can bring the recognition to your next company. Remember how hard you had to study for it? If you let it lapse you must rewrite the exam. Do you know where you will be employed in a year or so? Well congratulations if you do because most of us don’t and it could come in handy then, it sure won’t hinder you to retain it. The cost at $69 USD to renew one certification is much less than it would to rewrite. If you are unemployed then contact ASQ directly at 1-800-248-1946. Ask for “Recertification” then explain your unemployment situation to them. You may be able to have your due date extended. But at $69.00 that is not really that much if it will help land your next job?

If you are a member of Section 0401, Montreal then contact me (Norman) at to find out where to send your journal. If you are NOT a member of section 401 then contact ASQ directly at 1-800-248-1946.

Please DO NOT SEND your journal by e-mail. Use Canada Post or equivalent.

16. Unemployed Member Dues

Unemployed ASQ members receive a discount on their membership dues based on consecutive years of membership.

Consecutive Years of Membership Dues Discount
1-4 50%
5 or more 100%

Eligibility Criteria

  • You must be a Full, Senior, or Fellow member.
  • Any years as a Forum, Associate, or enrolled student do not qualify.
  • You may submit this application only after being unemployed for at least 90 days.
  • You must be actively seeking employment.
  • Retired or self-employed members are not eligible. ASQ offers a similar benefit for retired members.


  • Your basic membership dues for the current membership year will be paid or partially paid by ASQ. Basic membership dues exclude
    additional Forums and Divisions, journals, and additional Sections (Seniors and Fellows—you keep your extra benefit of choice).
  • You may participate in the program for no more than two years in your membership lifetime. You must complete an application for the second
    year of participation.
  • After renewing your membership, please visit Careers in Quality to search for jobs, apply for positions online, and post your resume for employers to view.

NOTE: The following links require that you be logged into your account before you try to activate them.

Download the ASQ Unemployment Program Application PDF (105 KB)

NOTE: The information related to this benefit was correct at the time this Newsletter was issued.  But as the ASQ has the right to revise its benefits, please contact the ASQ for the latest information on this benefit.  It may be revised or discontinued at any time.

17. Feedback

Please send us your comments about the ASQ Montreal Section 0401 E-Newsletter (topics, layout, length, etc.).  Do you want to contribute an article (English or French) or a good idea?  Contact us by e-mail.

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Pass it on

We invite you to forward this Newsletter to friends and colleagues who may be interested.

The ASQ Montreal Section 0401 Newsletter is prepared by and published for its members.
Section web site:
Newsletter Editor: Michael Bournazian, Eng.
The opinions expressed in the Newsletter are those of the authors, not those of ASQ. Articles may be reproduced if the source is stated
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