Section 0401

March 2016 (Volume 66 - Issue 3)

Our objective: To increase awareness, interest, and involvement in Section activities and quality-related subjects. 

Visit our web site at

1 - Next Event

7 - Voice Of The Customer 

13 - Executive Committee Meetings & Officers 

2 - Ad / Publicité

8 - Welcome to our New Members

14 - Recertification 

3 - Upcoming Section Events

9 - Organization Members

15 - Unemployed Member Dues

4 - The Editor's Corner

10 - Other ASQ Events 16 - Feedback/Advertising Rates

5 - A Word from Your Section Chair

11 - ASQ News

6 - Had You Come to the Last Event

12 - Section Education Program

1. Next Event


Wednesday, March 23, 2016


6:00 PM


Sheraton Montreal Airport Hotel

     555 McMillan Avenue
Dorval, Quebec
H9P 1B7



Please join us on Wednesday, March 23rd, 2016 to see and hear our guest speakers from 3 different registration bodies:


SAI Global

NQA Canada

in a moderated panel discussion on standards, certifications, training, audits and more!

2. Ad / Publicité


Our evening with the Registrars will be moderated by Michael Bournazian (Section Newsletter Editor, ASQ Senior Member, CSSGB), and will unfold as follows:

1) Introductions: Each speaker will begin by introducing themselves and talking about their respective companies.

2) Moderated Question Period: The moderator will ask a question to 1 of the speakers, who will have 5 minutes maximum to respond, followed by a 5 minute period where either of the 2 other speakers can answer the question as well, or debate with the initial speaker. Some topics to be covered include:
  • The new ISO 9001:2015 revision.
  • The upcoming AS 9100:2016 revision.
  • Auditing practices.
  • Good and bad habits of companies obtaining/maintaining certification.
  • Customer feedback to the Registrars, both positive and negative.
  • Training courses.

NOTE 1: If you have a specific question that you would like the moderator to ask one of the speakers, please click HERE to send it directly to the event moderator.

NOTE 2: During this portion of the evening, audience members may ask questions to the speakers, time permitting and provided the questions are related to the question originally posed by the moderator.

3) Unmoderated Question Period: The floor will be opened to members of the audience to ask questions to the speakers.


Michel Guay, North America Auditors Development Manager (Intertek)

BIO: Michel Guay has 20 years of experience in Quality, Environment and Health and Safety Management Systems, auditing and consulting in different industries. As well, he has 15 years of experience as Project Engineer, Quality and Maintenance Management in steel production, tubing and electrical appliances.  He is currently with Intertek as an Auditors Development Manager, coaching and mentoring the auditors and lead auditors group for Canada.

Zaher Kharboutly, Technical Manager - Medical Devices (SAI Global)

BIO: Zaher Kharboutly is a healthcare engineering professional with more than 17 years of combined quality, research and development experience. His focus has been on regulatory affairs, modeling patient specific cardiovascular system and developing diagnostic and prognostic imaging tools. He has worked as an advisor on standards and legal requirements related to medical devices, as well as auditor, inspector, instructor, cardio-vascular engineer and clinical specialist at different companies. He is currently Technical Manager for the Medical Devices sector with SAI Global.

Chantale Farley, Sales Manager Canada (NQA Canada)

BIO: Chantale Farley has been working in the certification business for over 16 years, and has helped hundreds of companies to achieve their ISO certification. She has also been involved in the different ISO revisions, assisting clients to plan their transition. In her role as a Sales Manager with NQA Canada, she is responsible for the growth of ISO certification across Canada. She is also actively involved in communications with customers regarding the multiple standards revision.


ASQ Members ($40)
Non-Members ($50)
Student Members only ($30)
**Students who do not wish to take part in the dinner and networking may arrive
at 6:45 p.m. for the 7:00 p.m. presentation ($5 only)**

NOTE: For students wanting to get to the Sheraton Hotel, you can easily take the STM Express City Bus 747 which will drop you off at the Pierre Elliott Trudeau airport.  After which, you may take the Sheraton's free shuttle to get to the hotel.  Click HERE for more details.
After the meeting, an ASQ member will often be available to drop off a student at a nearby bus or metro station.

Bring your business cards and be ready to network.

To register for any event or for more information on events please contact:
Dr. David Tozer


3. Upcoming Section Events

Please join us for the following upcoming events of the Montreal Section 401 Chapter:

Wednesday, April 27, 2016 - Pecha Kucha Night
Back for a third consecutive year, an evening of Japanese style Pecha Kucha presentations on Quality related topics.  The last 2 editions were big draws, so sign up soon!

Wednesday, May 25, 2016 - Operational Excellence in Montreal
A representative from the city of Montreal will be on hand to give a presentation of how the city measures, analyzes and improves the operational performance of its many projects.  Sure to be interesting!

Friday, July 8, 2016 - Golf Tournament

Our annual golf tournament with our sister Francophone Section 404. More information coming soon.

The April and May events will be held at the 
Sheraton Montreal Airport Hotel. Watch the Newsletter and our web site for further details.

4. The Editor's Corner

By Michael Bournazian, Eng., Newsletter Editor, ASQ Senior Member, CSSGB


Any feedback?  Click on the link in the bottom right corner of this section and let me know.  Thanks.

5. A Word from your Section Chair

By Francois Pageau, Section Chair

This last Sunday was a very mild, gorgeous sunny day. The perfect time to try my new pair of snowshoes on Mont-Royal. For the snowshoe expert, that mountain is certainly not the most challenging, however it was suitable to try on my new gear. What a nice afternoon this was, and it reminded me how lucky we are to have a park like this just a walking distance from downtown – a remark that I heard from tourists actually.

As I sat down for a snack on a log with a nice view of the city, memories from my teenage years sent me on a nostalgic journey into my winter expeditions north of Schefferville, Quebec. My best friend and I used to go there for our Christmas holiday break, which was over 3 weeks during our college years. We took the train line operated by the Quebec North Shore & Labrador Railway, and asked to be dropped at a predetermined spot that we had identified on our topographical map. From there, it was a good two to three weeks (the whole length of the holiday break during our college years) of winter camping, snowshoeing, trapping and hunting.  We really enjoyed these activities and we liked the challenge of the harsh environment. I can remember that at night time, the mercury was well below the minimum graduation (-40C) of our portable thermometer, and you could feel the sharp temperature contrast between the front of your body facing the campfire and your backside.

Three weeks of living in such harsh conditions would inevitably bring some tensions, even between two friends. It’s funny to think of this now, especially that some of the things we fought over appear ridiculous today, sitting comfortably at 2 km from my home. But there at that time, those issues/decisions were really serious to us. What we went through can be summarized as the stages of team formation: Forming, Storming, Norming, and Performing. This is the path that most teams follow on their way to high performance, according to Psychologist Bruce Tuckman in his 1965 article, "Developmental Sequence in Small Groups." I am convinced that you cannot judge the individual characters of co-workers or teammates until you are facing a serious challenge together as a team.

By the way, the four team stages are part of the body of knowledge of many ASQ professional certifications (the CMQ/OE among others). A professional certification exam is a pale challenge compared to becoming a performing team at -40C, an environment unforgiving to some mistakes.

Give me your feedback by e-mail

6. Had You Come to the Last Event

By Gordon Ayotte, ASQ Director, CQE, CQM, CSSBB

Had you come . . . Good Manufacturing Practices

Had you come to the last event of the American Society for Quality, you would have benefited from a very interesting presentation by Mr. Ady Sadek, President of proGamma Science Corporation. He walked us through Good Manufacturing Practices (GMP), and explained how it could apply to many industries, not only to pharmaceuticals and medical devices, in order to deliver safe, pure product in an effective way.

GMP, sometimes referenced as Current Good Manufacturing Practices - CGMP, is an approach on prevention, process validation and risk assessment that applies to building, equipment and personnel, to name a few, that when applied will contribute to reducing the possibility of product failures and mis-identified product that can lead to product recall and litigation for the industries.

You would also have learned about the International Conference Harmonization (ICH) sections Quality by Design (QbD) Q8, Quality Risk Q9, Quality System Q10 and other standards and norms related to GMP, namely: the Food and Drug Agency (FDA), Chemistry Manufacturing control (CMC) and European Medicine Agency (EMA).

7. Voice Of The Customer

By Eric Hosking, Senior Fellow of Quality at PWC, BApSc in Mech Eng, MBA, CQE, CSSBB and CQA

ASQ quarterly meetings of the VOC chairs from across North America will start up again, and ASQ Section 401will be looking to gain insights into how we can better serve our members from those meetings.

8. Welcome to our New Members

Claude Briand
Sandeep Singh Goli
Jean-Luc Monfort
Anja Rajaonarivelo
Mehdi Rasouli Mir
Mohammad Ali Sadeghia
Elena Serysheva

9. Organization Members

ASQ Montreal Section thanks our Organization Members:

QMI - SAI Global

10. Other ASQ Events

ASQ Montreal Francophone Section 404 (Wednesday, March 23, 2016)

The next event for the Montreal Francophone section will be a plant visit with dinner and conference at the Tupperware distribution and training center in Anjou, Quebec.  For more information, click HERE.  To sign up, click HERE.

ASQ Ottawa Section 407 (Tuesday, March 29, 2016)

Team Facilitation in High Tech Manufacturing


Do you want to learn more about a key job skill that is essential for engineers in the future?

According to Geoffrey Colvin, Author Of Humans Are Underrated: What High Achievers Know That Brilliant Machines Never Will, tomorrow’s most valuable engineers will not be geniuses in cubicles; rather they’ll be those who can build relationships, brainstorm, collaborate, and lead.

Team facilitation is a powerful skill that quality professionals can use to develop trust among team members and ensure commitment to actions.

Shamir Doshi is going to show you how he has used his skill in facilitation to accelerate the problem solving process, guide cross-functional teams to achieve consensus and quickly identify causes, with objective evidence.

About your presenter

Shamir Doshi is a quality specialist with 15 years’ experience in manufacturing of high tech products in military, biomedical and telecommunications. He is a ASQ certified Six Sigma Black Belt and registered as a Professional Engineer in the province of Ontario.

PLACE: Centurion Conference & Event Center, 170 Colonnade Road, Nepean, ON. K2E 7J5
Networking: 5:30 p.m. to 6:00 p.m.
Buffet Style Dinner: 6:00 p.m. to 7:00 p.m.
(Please bring $20.00 cash for the buffet)
Presentation: 7:00 p.m. to 9:00 p.m.
Students who do not wish to take part in the dinner and networking may arrive at 6:45 p.m. for the 7:00 p.m. presentation - $5.00 at the door.

For full information and to register for the event, click HERE.

11. ASQ News

March Member Gift Bundle: Organizational Performance Excellence
In this new and exclusive gift, you’ll be learning about lots of great resources on operational excellence and the Malcolm Baldrige National Quality Award. The Baldrige Criteria are one of the most widely used guidelines in the United States and across the world. The criteria were established to raise awareness of quality management and recognize U.S. companies that have implemented successful quality management systems.
Access your gift today . . .

Faster Lean and Six Sigma Project Completion via TRIZ
Lean Six Sigma (LSS) problem solving consumes a lot of effort in identifying the root cause and involves a trial and error method for confirming significant factors. For any given contradiction, TRIZ has a solution for improving the process by making changes to a process step. Combining TRIZ and LSS through a structured approach can help reduce the effort and duration of LSS projects by nearly 10 times.
Read the case study . . .

New Section Approved
At the February 18, 2016, meeting of the board of directors, a new section was approved for the first time in eight years. A section is formed with at least 50 members in a specific geographic area in the United States or Canada, required elected and appointed positions, a business plan and a budget, and on the recommendation of the Section Affairs Council. Members of the East South Dakota Subsection, sponsored by the Minnesota Section 1203, fulfilled these requirements. The new East South Dakota Section 1219 is located in Brookings, SD. This brings the total count of ASQ sections to 237.

Creating and Sustaining a Culture of Quality
In this episode we dig deeper into transforming the organizational culture into a culture of quality and offer a simple communications tool that can help create a culture of quality.
Click here to watch the episode . . .

12. ASQ Montreal Section Education Program 2016

By Dr. David Tozer, Ph.D., ASQ CQE and SSBB, Education & Audit Chair

Having ASQ certification gives you an edge in the market and can significantly increase your income.

ASQ Certification often leads to higher paying employment.  The money invested in education and certification increases chances of finding employment quickly in the down sizing environment we live in.  People who take the section sponsored refresher courses, and spend at least twice as much time as spent in the classroom on self study, have an 80%, or better, chance of passing the examination on the first attempt.

Certified Quality Engineer Topics include: quality concepts, cost of quality, human resources, team formation and group dynamics, inspection, metrology, sampling, reliability, quality standards, quality audit, statistics, design of experiments, process improvement, liability, and modern management methods for improving quality.

Certified Six Sigma Black Belt Topics include: quality concepts, cost of quality, enterprise wide deployment, business process management, project management, team formation and group dynamics, define, measure, analyze, improve, control, lean enterprise, statistics, design of experiments, and design for six sigma.

Certified Six Sigma Green Belt Topics include: quality concepts, cost of quality, enterprise wide deployment, business process management, project management, team formation and group dynamics, define, measure, analyze, improve, control, and statistics.

Certified Manager of Quality/Organizational Excellence Topics include: quality concepts, quality planning, customer focus, quality standards, project management, cost of quality, team formation and group dynamics, human resources and improvement.

Certified Quality Auditor Topics include: quality concepts, team formation and group dynamics, management responsibility, audit objectives, audit preparation, audit conduct, audit reporting, sampling, and basic statistics.

Certified Quality Inspector Topics include: quality concepts, team formation and group dynamics, geometry, metrology, reading drawings, mechanical processes, statistical process control, inspection, and sampling.

Calendar and Registration Form

Questions? In house courses, etc.: Dr. David Tozer:  (514) 694-2830,

13. Executive Committee Meetings & Officers

Section Executive Committee (Leadership Team) Meetings are held at different locations, starting at 6 PM. The next regular meeting is tentatively scheduled for:

April 6, 2016

Consult the List of Your Executive for 2016 here

Note that all dates planned are subject to change.  Please call ahead to attend by contacting the Section Chair or the Section Secretary.

Note: Available on request for section members only are minutes of section executive meetings (contact the Secretary) and section operating budget information (contact the Treasurer).

14. Recertification

Is Your Recertification Due?

Look at your wallet card to see when your present certification is due to expire. If it says December 31, 2015 you should contact ASQ by phone at 1-800-248-1946 and explain your situation to them because your certification has lapsed and you are no longer certified.

If your wallet card states June 2016 you have until December 31, 2016 to get your journal to me. Why so long? Because you have an expiration date of June 20, 2016 plus or minus six months. To assist you with documenting your Recertification Units (RU) please use the Electronic Recertification Journal, or a paper equivalent, to document your claims. Please also complete the "Documentation Required" log for each section of point that you are claiming and attach all of the relevant evidence thereto. Journals with just the "ASQ Recertification Journal Application" page completed and nothing else will not be accepted.

Maybe you’ve decided not to recertify because (a) you are unemployed, (b) no longer in the quality field or perhaps, (c ) your employer no longer will pay for it? Think about this, your certification belongs to you and no one else. Your name is on it and no one else’s. It is portable and you can bring the recognition to your next company. Remember how hard you had to study for it? If you let it lapse you must rewrite the exam. Do you know where you will be employed in a year or so? Well congratulations if you do because most of us don’t and it could come in handy then, it sure won’t hinder you to retain it. The cost at $69 USD to renew one certification is much less than it would be to rewrite. If you are unemployed then contact ASQ directly at 1-800-248-1946. Ask for “Recertification” then explain your unemployment situation to them. You may be able to have your due date extended. But at $69.00 that is not really that much if it will help land your next job?

If you are a member of Section 0401, Montreal then contact me (Norman) at to find out where to send your journal. If you are NOT a member of section 401 then contact ASQ directly at 1-800-248-1946.

Please DO NOT EMAIL your journal to me. Use Canada Post or equivalent.

15. Unemployed Member Dues

Unemployed ASQ members receive a discount on their membership dues based on consecutive years of membership.

Consecutive Years of Membership Dues Discount
5 or more 100%

Eligibility Criteria

  • You must be a Full, Senior, or Fellow member.
  • Any years as a Forum, Associate, or enrolled student do not qualify.
  • You may submit this application only after being unemployed for at least 90 days.
  • You must be actively seeking employment.
  • Retired or self-employed members are not eligible. ASQ offers a similar benefit for retired members.


  • Your basic membership dues for the current membership year will be paid or partially paid by ASQ. Basic membership dues exclude
    additional Forums and Divisions, journals, and additional Sections (Seniors and Fellows—you keep your extra benefit of choice).
  • You may participate in the program for no more than two years in your membership lifetime. You must complete an application for the second
    year of participation.
  • After renewing your membership, please visit Careers in Quality to search for jobs, apply for positions online, and post your resume for employers to view.

NOTE: The following links require that you be logged into your account before you try to activate them.

Download the ASQ Unemployment Program Application PDF (105 KB)

NOTE: The information related to this benefit was correct at the time this Newsletter was issued.  But as the ASQ has the right to revise its benefits, please contact the ASQ for the latest information on this benefit.  It may be revised or discontinued at any time.

16. Feedback

Please send us your comments about the ASQ Montreal Section 0401 E-Newsletter (topics, layout, length, etc.).  Do you want to contribute an article (English or French) or a good idea?  Contact us by e-mail.

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Pass it on

We invite you to forward this Newsletter to friends and colleagues who may be interested.

The ASQ Montreal Section 0401 Newsletter is prepared by and published for its members.
Section web site:
Newsletter Editor: Michael Bournazian, Eng.
The opinions expressed in the Newsletter are those of the authors, not those of ASQ. Articles may be reproduced if the source is stated
If you are an ASQ Montreal Section member and wish to receive this Newsletter by e-mail, please go to and revise your profile to add mailings from your section.

How to Opt Out.

This e-mail is being sent in the course of normal Montreal Section  business to the e-mail address of record. We are not responsible for forwarded e-mails. If you no longer wish to receive e-mail communications from the Montreal Section (your section) of ASQ, please visit your ASQ account to unsubscribe or reply to this message, indicating Opt Out in the e-mail body and in the title.

Keep in mind that by doing this you will no longer receive ANY correspondence from your section. If you are concerned about too many emails, ASQ has suggested limitations about how many e-mails may be sent to the section members each month. This does not extend to career notifications.