Section 0401

May 2016 (Volume 66 - Issue 5)

Our objective: To increase awareness, interest, and involvement in Section activities and quality-related subjects. 

Visit our web site at

1 - Next Event

7 - Voice Of The Customer 

13 - Section Education Program 

2 - Ad / Publicité

8 - The Interview Corner

14 - Executive Committee Meetings & Officers 


9 - Welcome to our New Members

15 - Recertification

4 - The Editor's Corner

10 - Organization Members 16 - Unemployed Member Dues

5 - A Word from Your Section Chair

11 - Other ASQ Events

17 - Feedback/Advertising Rates

6 - Had You Come to the Last Event

12 - ASQ News

1. Next Event


Wednesday, May 25, 2016


6:00 PM


Sheraton Montreal Airport Hotel

     555 McMillan Avenue
Dorval, Quebec
H9P 1B7

Quality Management Process Measures & Workforce Mobilization

Pierre Marquis, Eng., MBA

Director of Quality, Continuous Improvement & Environment

GGI International


Please join us on May 25th, 2016 to hear our guest speaker present the topic of Quality Management Process Measures & Workforce Mobilization.

2. Ad / Publicité


Mr. Marquis will present how he developed Quality Management Process Measures for an organisation now registered to FOUR International Standards: AS9100C, ISO 13485, ISO 14001 and ISO 9001. He will also describe how the workforce is informed and mobilized to support GGI’s excellent achievements.

Presentation Content

1- Brief introduction to GGI International (7 min)
        a. Products and Capabilities
        b. Market segments
        c. Lean Design/Engineering/Manufacturing
2- Quality Function Structure & Responsibilities (6 min)
3- Management Process Measures and Metrics (10 min)
4- Workforce Mobilization (5 min)
5- Case studies: Solving customer complaints (10 min)
        a. Backlighting
        b. Tail alignment on a keypad
6- Question Period


Since 2009, Pierre has been in charge of Quality at GGI International, a medium size company based in Lachine, Quebec. GGI designs and manufactures custom human machine interface solutions, including membrane keypads, touch screens assemblies, capacitive keypad platforms, silicone rubber assemblies to name a few. Market segments are: medical, aerospace, defense, industrial controls, electronic transaction terminals and specialized automotive.

Before joining GGI International, Pierre worked as VAVE Project Manager from 2001 to 2009 at Sanmina-SCI (SANM) in Montreal, an Electronics Manufacturing Services multinational. He was also the Worldwide Quality Prime for the Nortel account during the same period and completed a Six Sigma Black Belt certification. From 1995 to 2000, his responsibilities at SANM involved management of Engineering, Training, Stores and Quality.

Prior to 1995 work experience includes Industrial Engineering and supervision positions at Circo Craft, Bell Canada and Nortel.

Pierre graduated in industrial engineering from l’Université du Québec à Trois-Rivières (UQTR) in 1985, and completed a MBA from HEC Montreal in 1999. He possesses 30 years of experience, mainly in the electronics manufacturing industry.


ASQ Members ($40)
Non-Members ($50)
Student Members only ($30)
**Students who do not wish to take part in the dinner and networking may arrive
at 6:45 p.m. for the 7:00 p.m. presentation ($5 only)**

NOTE: For students wanting to get to the Sheraton Hotel, you can easily take the STM Express City Bus 747 which will drop you off at the Pierre Elliott Trudeau airport.  After which, you may take the Sheraton's free shuttle to get to the hotel.  Click HERE for more details.
After the meeting, an ASQ member will often be available to drop off a student at a nearby bus or metro station.

Bring your business cards and be ready to network.

To register for any event or for more information on events please contact:
Dr. David Tozer


3. Annual Golf Tournament

Friday, July 8, 2016 - Golf Tournament

Our annual golf tournament with our sister Francophone Section 404. Click HERE to register!

4. The Editor's Corner

By Michael Bournazian, Eng., Newsletter Editor, ASQ Senior Member, CSSGB

After the heaviness of my last article, something lighter this month.


Any feedback?  Click on the link in the bottom right corner of this section and let me know.  Thanks.

5. A Word from your Section Chair

By Francois Pageau, Section Chair

This June, our Section’s Leadership Team will be planning the series of monthly events for Fall 2016. As always, your suggestions for topics are welcome. Quality nowadays covers a very large area. In Trumpster language, it’s huuuuuge.

Looking at a list of past events, you would realize that our monthly presentation topics range from classic quality tools, management tools, communications tools, industry-specific applications, business models, etc. In our planning exercise we use data from our “Voice of Customer” surveys and our own experience and networks in quality to come up with ideas for our next events. Direct suggestions from our section members carry the utmost importance in topic selections. Think about what would actually help you to improve as a quality professional, or of some quality topic in which you are very well versed and for which you would consider to share your expertise (by being a speaker).

Let us know by contacting a member of your Section’s Leadership Team with your ideas.

Give me your feedback by e-mail

6. Had You Come to the Last Event

By Raymond E. Dyer, ASQ Senior Member, CMQ/OE, CQA

Had you come . . . our third annual Pecha Kucha Night

On April 27th, we had four members deliver Pecha Kucha presentations. Just a reminder, a Pecha Kucha presentation is 20 slides, 20 seconds each for a total duration of 6 minutes 40 seconds. Having participated in an earlier such evening, I can attest it's quite an experience.

First, we had Mutair Kadiri present on "DMAIC - A Six Sigma Methodology". There was lots of information. One of the key concepts I picked up on was the distinction between "Error Proof" and "Mistake Proof". I had always assumed they were interchangeable. The distinction Mutair highlighted was that to "Error Proof" is to prevent the error from happening whereas "Mistake Proof" is to control the mistake once it has happened. In FMEA (Failure Mode and Effects Analysis) terms, "Error Proof" reduces your "Occurrence" factor whereas "Mistake Proof" reduces your "Detection" factor (i.e. improve it).

Our second speaker was Rajesh Kumar Tyagi, who presented on "Improving Service Experience". Rajesh shared an interesting concept of the "Front Room" where the customer sees activities, the "Back Room" where the customer does not see the activities, and the "Line of Visibility" where the customer transacts (basically what separates the Front and Back Rooms). Rajesh went on to provide an interesting example using a hotel setting.

Then, Dr. David Tozer presented on "Some Ways of Assessing Risk". It was a much simpler presentation than the others (a lot less words to read) but was just as insightful and stimulating. I don’t recall ever having "Risk" defined so simply, i.e. Probability x Consequence. Again, in FMEA terms, Probability contains both "Occurrence" and "Detection" whereas Consequence captures "Severity". David also described the notions of "Risk to Reputation" as well as "Risk to Operations", introducing the concept of how certain events can plague a company long after the actual incident is solved.

To close the evening, Gordon Ayotte presented on "Quality in Career Transition". Gordon was very funny in his presentation of various Quality concepts as they apply to career transitions in which he has become somewhat of an expert. While comical, there were jewels of information being shared. The one that really stuck with me was "If you depend on one person, you don’t have a system". How true that is that activities can come or almost come to a complete stop in certain areas when the person with the expertise is not there.

Four different presenters, each with a different topic and style. All were of interest and provided excellent learning opportunities. I for one know I want to attend more of these evenings! 

7. Voice Of The Customer

By Eric Hosking, Senior Fellow of Quality at PWC, BApSc in Mech Eng, MBA, CQE, CSSBB and CQA

Our last event was a Pecha Kucha featuring a number of speakers and a variety of topics. As is the case at all of our conferences and events, we try to collect feedback from the attendees to measure how well we have addressed their needs and interests.

Attendees who responded to the ten questions covering everything from event timing to the accommodation and the subjects, rated the event per the chart below. In this case, 75% of the responses were at the most favorable level, 5. 22% were at the next most favourable level, 4. I think its fair to say that attendees were pleased with the event.

Give me your feedback by e-mail

8. The Interview Corner

BKostya Polinkevych, Ph.D, CSQE, ASQ Senior Member

We do not have an interview for you this month.  Please check back in June 2016.

9. Welcome to our New Members

APRIL 2016

Unavailable at time of publishing.
New April members will be included in the June Newsletter

10. Organziation Members

ASQ Montreal Section thanks our Organization Members:

QMI - SAI Global

11. Other ASQ Events

ASQ Montreal Francophone Section 404 (Thursday, May 12, 2016)

The next event for the ASQ Montreal Francophone section will be a company visit to PACCAR in Ste. Therese, Quebec.  For more information, click HERE.

12. ASQ News

Celebrate ASQ’s Anniversary With the 70th Logo and E-tag
As a member leader, you’ve likely seen mention of ASQ 70th anniversary. ASQ has developed a cross-collaborative plan that includes a variety of tactics to bring attention to ASQ’s history, success, and membership, while also focusing on its promising future. To support its brand during the anniversary year, ASQ has developed a logo and email e-tag you can use in communications to members within your section or division.

As part of the plan, ASQ will acknowledge, at WCQI, long-time members and member units. Additionally, attendees of the Networking Reception on Tuesday at World Conference, as well as Sunday’s Opening Reception also will be given a drink ticket to help celebrate ASQ’s 70th.
download the logo and e-tag . . .

Social Media's Impact on Voice of the Customer
Learn how one organization's social media crisis helped collect valuable customer feedback. Plus, discover how to use big data to collect and analyze feedback.
View the video . . .

ASQ® TV: The Voice of the Customer
This episode discusses converting the voice of the customer into critical quality characteristics by looking at how to make the perfect cup of coffee. You’ll also learn how social media has amplified today's voice of the customer, and how organizations are responding to and leveraging online customer information with big -data analysis.
View the video . . .

Networking at WCQI 2016
Looking to expand your professional network? ASQ’s World Conference on Quality and Improvement offers many chances to network with other quality professionals. Be sure to take advantage of the many sessions and events to expand your network by connecting with other conference attendees. Don’t miss this great opportunity - registration for this event is still open.
Read more and register . . .

13. ASQ Montreal Section Education Program 2016

By Dr. David Tozer, Ph.D., ASQ CQE and SSBB, Education & Audit Chair

Having ASQ certification gives you an edge in the market and can significantly increase your income.

ASQ Certification often leads to higher paying employment.  The money invested in education and certification increases chances of finding employment quickly in the down sizing environment we live in.  People who take the section sponsored refresher courses, and spend at least twice as much time as spent in the classroom on self study, have an 80%, or better, chance of passing the examination on the first attempt.

Certified Quality Engineer Topics include: quality concepts, cost of quality, human resources, team formation and group dynamics, inspection, metrology, sampling, reliability, quality standards, quality audit, statistics, design of experiments, process improvement, liability, and modern management methods for improving quality.

Certified Six Sigma Black Belt Topics include: quality concepts, cost of quality, enterprise wide deployment, business process management, project management, team formation and group dynamics, define, measure, analyze, improve, control, lean enterprise, statistics, design of experiments, and design for six sigma.

Certified Six Sigma Green Belt Topics include: quality concepts, cost of quality, enterprise wide deployment, business process management, project management, team formation and group dynamics, define, measure, analyze, improve, control, and statistics.

Certified Manager of Quality/Organizational Excellence Topics include: quality concepts, quality planning, customer focus, quality standards, project management, cost of quality, team formation and group dynamics, human resources and improvement.

Certified Quality Auditor Topics include: quality concepts, team formation and group dynamics, management responsibility, audit objectives, audit preparation, audit conduct, audit reporting, sampling, and basic statistics.

Certified Quality Inspector Topics include: quality concepts, team formation and group dynamics, geometry, metrology, reading drawings, mechanical processes, statistical process control, inspection, and sampling.

Calendar and Registration Form

Questions? In house courses, etc.: Dr. David Tozer:  (514) 694-2830,

14. Executive Committee Meetings & Officers

Section Executive Committee (Leadership Team) Meetings are held at different locations, starting at 6 PM. The next regular meeting is tentatively scheduled for:

June 1, 2016

Consult the List of Your Executive for 2016 here

Note that all dates planned are subject to change.  Please call ahead to attend by contacting the Section Chair or the Section Secretary.

Note: Available on request for section members only are minutes of section executive meetings (contact the Secretary) and section operating budget information (contact the Treasurer).

15. Recertification

Is Your Recertification Due?

Look at your wallet card to see when your present certification is due to expire. If it says December 31, 2015 you should contact ASQ by phone at 1-800-248-1946 and explain your situation to them because your certification has lapsed and you are no longer certified.

If your wallet card states June 2016 you have until December 31, 2016 to get your journal to me. Why so long? Because you have an expiration date of June 20, 2016 plus or minus six months. To assist you with documenting your Recertification Units (RU) please use the Electronic Recertification Journal, or a paper equivalent, to document your claims. Please also complete the "Documentation Required" log for each section of point that you are claiming and attach all of the relevant evidence thereto. Journals with just the "ASQ Recertification Journal Application" page completed and nothing else will not be accepted.

Maybe you’ve decided not to recertify because (a) you are unemployed, (b) no longer in the quality field or perhaps, (c ) your employer no longer will pay for it? Think about this, your certification belongs to you and no one else. Your name is on it and no one else’s. It is portable and you can bring the recognition to your next company. Remember how hard you had to study for it? If you let it lapse you must rewrite the exam. Do you know where you will be employed in a year or so? Well congratulations if you do because most of us don’t and it could come in handy then, it sure won’t hinder you to retain it. The cost at $69 USD to renew one certification is much less than it would be to rewrite. If you are unemployed then contact ASQ directly at 1-800-248-1946. Ask for “Recertification” then explain your unemployment situation to them. You may be able to have your due date extended. But at $69.00 that is not really that much if it will help land your next job?

If you are a member of Section 0401, Montreal then contact me (Norman) at to find out where to send your journal. If you are NOT a member of section 401 then contact ASQ directly at 1-800-248-1946.

Please DO NOT EMAIL your journal to me. Use Canada Post or equivalent.

16. Unemployed Member Dues

Unemployed ASQ members receive a discount on their membership dues based on consecutive years of membership.

Consecutive Years of Membership Dues Discount
1-4 50%
5 or more 100%

Eligibility Criteria

  • You must be a Full, Senior, or Fellow member.
  • Any years as a Forum, Associate, or enrolled student do not qualify.
  • You may submit this application only after being unemployed for at least 90 days.
  • You must be actively seeking employment.
  • Retired or self-employed members are not eligible. ASQ offers a similar benefit for retired members.


  • Your basic membership dues for the current membership year will be paid or partially paid by ASQ. Basic membership dues exclude
    additional Forums and Divisions, journals, and additional Sections (Seniors and Fellows—you keep your extra benefit of choice).
  • You may participate in the program for no more than two years in your membership lifetime. You must complete an application for the second
    year of participation.
  • After renewing your membership, please visit Careers in Quality to search for jobs, apply for positions online, and post your resume for employers to view.

NOTE: The following links require that you be logged into your account before you try to activate them.

Download the ASQ Unemployment Program Application PDF (105 KB)

NOTE: The information related to this benefit was correct at the time this Newsletter was issued.  But as the ASQ has the right to revise its benefits, please contact the ASQ for the latest information on this benefit.  It may be revised or discontinued at any time.

17. Feedback

Please send us your comments about the ASQ Montreal Section 0401 E-Newsletter (topics, layout, length, etc.).  Do you want to contribute an article (English or French) or a good idea?  Contact us by e-mail.

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The ASQ Montreal Section 0401 Newsletter is prepared by and published for its members.
Section web site:
Newsletter Editor: Michael Bournazian, Eng.
The opinions expressed in the Newsletter are those of the authors, not those of ASQ. Articles may be reproduced if the source is stated
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