Section 0401

September 2016 (Volume 66 - Issue 7)

Our objective: To increase awareness, interest, and involvement in Section activities and
quality-related subjects.  Visit our web site at

1 - Next Event

7 - Voice Of The Customer 

13 - Section Education Program 

2 - Ad / Publicité

8 - Proposed Slate of Officers

14 - Executive Committee Meetings & Officers 

3 - Upcoming ASQ Events

9 - Welcome to our New Members

15 - Recertification

4 - The Editor's Corner

10 - Organization Members 16 - Unemployed Member Dues

5 - A Word from Your Section Chair

11 - Other ASQ Events

17 - Feedback/Adevrtising Rates

6 - Had You Come to the Last Event

12 - ASQ News

1. Next Event


Wednesday, September 28, 2016


6:00 PM


Sheraton Montreal Airport Hotel

     555 McMillan Avenue
Dorval, Quebec
H9P 1B7

Optimization of Snow Removal at the City of Montreal

Simon Cloutier, MBA


Organizational Performance Department

City of Montréal

Yvan Lévesque, P. Eng., M. Sc.

Optimization Advisor

Organizational Performance Department

City of Montréal


Please join us on September 28th, 2016 to hear our guest speakers present the topic of Optimization of Snow Removal at the City of Montreal.

2. Ad / Publicité


Snow removal is a very important activity for the citizens of Montréal. The city spends nearly $150 M each winter to ensure smooth urban traffic flow and emergency services. A performance improvement program was launched in Winter 2015-16 to improve the schedule, cost and quality performance of this service. This presentation will cover the methodological framework used, the performance measures developed and carried out, and the results obtained.


Mr. Simon Cloutier has a solid 15 years of experience in organizational performance and finance, acquired notably with a large consulting firm and as a manager with the city of Montréal. He obtained his Bachelor's degree in Economic Sciences in 2000, and his MBA with specialization in enterprise management from Laval University in 2015.

As Director of Montréal's Organizational Performance Department for over two years, Mr. Cloutier manages a team of twenty managers and professionals who lead corporate benchmarking projects, and assist administrative departments with ways and means optimization through various performance improvement programs. His expertise in Lean Management, Six Sigma, financial and value analysis, project and change management and team leadership, combined with his determination and his pragmatic focus on solutions, actions and results, are put to good use for the continuous improvement of his team and the quality of services they deliver.

He joined the city of Montréal in 2010 as Chief of the Administrative and Technical Services division of Space for Life (operating the Montréal Botanical Gardens, the Biodome, the Insectarium and the Planetarium), where he led a team of 70 people and managed a budget of more than $13 M.

Previously, Mr. Cloutier worked for over six years with Raymond, Chabot, Grant, Thornton, first as a consultant in infrastructure financing projects in the United Kingdom, where he developed financial simulation models and sensitivity analyses to facilitate strategic decision making by business consortia. Later, as a consultant in operational and organizational performance improvement, he completed about 30 performance improvement projects for large organizations such as Hydro Québec, Cirque du Soleil, Rio Tinto, Revenue Quebec, Infrastructures Québec, the CHUM (Centre Hospitalier de l'Université de Montréal) and many municipalities.

Mr. Yvan Lévesque holds a Bachelor's degree in Mechanical Engineering, a Graduate Diploma of Specialized Studies in Industrial Engineering and a Masters in Manufacturing Engineering. A change agent specialist in Lean and Six Sigma, he has over twenty years of experience in continuous improvement of business and operational processes in a variety of industries.

Mr. Lévesque has worked on a variety of cost reduction, continuous improvement and supply chain optimization projects for national and international clients in various business sectors.

He has also supported and advised Black Belt and Green Belt teams in continuous business process improvement projects across a diverse functional groups (call centres, compensation, document management, actuarial science, technology and new product development).

Mr. Lévesque also teaches courses in Lean Operations and Performance Management and Evaluation of Health and Social Services at McGill University, and Introduction to Six Sigma at the graduate level at Concordia University.

He has worked in continuous performance improvement for almost two years as a Senior Optimization Advisor with the Organizational Performance Department.


ASQ Members ($40)
Non-Members ($50)
Student Members only ($30)
**Students who do not wish to take part in the dinner and networking may arrive
at 6:45 p.m. for the 7:00 p.m. presentation ($5 only)**

NOTE: For students wanting to get to the Sheraton Hotel, you can easily take the STM Express City Bus 747 which will drop you off at the Pierre Elliott Trudeau airport.  After which, you may take the Sheraton's free shuttle to get to the hotel.  Click HERE for more details.
After the meeting, an ASQ member will often be available to drop off a student at a nearby bus or metro station.

Bring your business cards and be ready to network.

To register for any event or for more information on events please contact:
Dr. David Tozer


3. Upcoming ASQ Events

Wednesday, October 26, 2016
        Acceptance Sampling Techniques

4. The Editor's Corner

By Michael Bournazian, Eng., Newsletter Editor, ASQ Senior Member, CSSGB

Hello, and here’s hoping you all had a good summer.

A funny thing happened to me this summer . . . I was very busy at work.

Like some companies do during the hot months of the year, my company has a shutdown period. In our case, it is for 3 weeks. Production operations close up for this period and most employees are on vacation. However, office staff can ask to work during this shutdown period and then take the vacation time at other times in the year.

I started with my company in November 2014, so this was the second summer shutdown I experienced with them. And as I did last year, I decided to work for 2 of the 3 shutdown weeks and take only 1 week of vacation during this time. My logic for doing this is twofold:

1) I prefer splitting up my vacation time over the year, instead of using it all in one shot.
2) I could work in relative peace and quiet, not be caught up in too much e-mail traffic, and be able to catch up on work/projects that needed to get done/started.

The results of item (2) can be summed up as follows:

Shutdown 2015: Succeeded with flying colors.
Shutdown 2016: Failed . . . with colors crashing hard into terra firma.

In a nutshell, what made this summer more hectic were customers and certification bodies wanting to visit, primarily to conduct audits and/or program reviews. Last year’s shutdown was devoid this, thus my ability to accomplish the things I wanted to was unhindered. This year’s shutdown period, and the weeks that followed into August and early September, found a steady stream of customers and certification bodies coming and going.

The plus side of course here is that my company has many customers to rely on for work, as well as numerous quality and regulatory approvals which show that we are professional, organized and ready for business.

The trade-off comes with the fact there is always somebody “visiting” us somewhere. We currently have 9 sites in North America, with more coming on board in the future. So it is not farfetched to say that during any given week, at least 1 of these 9 sites is being visited by somebody who is either paying us to do business, or approving us to be able to do business.

Am I complaining? No. I prefer this scenario than the opposite . . . without being so overloaded that you cannot actually complete anything, of course.

Was last year’s summer lull an anomaly? We’ll see, not enough data compiled yet  :-)


Any feedback?  Click on the link in the bottom right corner of this section and let me know.  Thanks.

5. A Word from your Section Chair

By Francois Pageau, Section Chair

Those of us who have spent the summer around Montreal have enjoyed exceptionally warm and sunny days. The perfect conditions for outdoor activities, barbecues, or dining out on restaurant terraces. I am not much of a TV addict anyway. Despite the gorgeous summer weather however, I made an exception for a few events of the Olympic Games and made sure that I got home on time to watch those performances in real time. I am referring mostly to track and field, especially the 100 m, 200 m, 4x100 m relay, and also gymnastics and diving. Beside the very few displays of poor sportsmanship, the Rio games were certainly a success in terms of quality of athletic performance.

I would bet that the vast majority of the athletes never had any formal training in quality concepts and tools or continuous improvement methods. Yet, the execution of their technique encompasses everything that quality is about. Listening to various coaches involved with the Canadian Olympic Team, it is clear to me that they have a well-articulated strategy (a vision, mission, game plan, and so forth) and many of the steps that must take place to prepare an athlete for the Games are found in Six Sigma DMAIC. All the efforts, sacrifices, and resilience leading to the spectacle on our TV screen deserve our admiration.

The athlete is not a preacher or a teacher. He or she is a doer and a pretty good one. Quality happens while doing. Even if the end result can be disappointing at times, most athletes express great satisfaction in their Olympic experience. As a modest consumer of Olympic Games on TV, I can say that I was in awe of what I watched. Can you imagine if all the work that occurs in our organizations were of Olympic quality level? How about the stakeholder’s satisfaction?

Let us be inspired by the Olympic spirit as a model for the pursuit of excellence so that it reflects on our work and our personal endeavors.

Give me your feedback by e-mail

6. Had You Come to the Last Event

By Chantale Simard, MBA, ASQ CMQ/OE

Had you come . . . Golf Tournament

The Quality Golf Tournament was a beautiful event again this year, well appreciated by all participants. It is always a great opportunity to build strong and sustaining relationships with other quality professionals. If building your network while enjoying a good time is important for you, don’t miss our yearly golf tournament.

Thanks to Marie-Ange Alcaidinho, ASQ Montreal Francophone Section 404 Program Chair for organizing this event with me.

Thanks to all our sponsors:

7. Voice Of The Customer

By Eric Hosking, Senior Fellow of Quality at PWC, BApSc in Mech Eng, MBA, CQE, CSSBB and CQA

The summer has been quiet. In May we had adjourned our conference/events series and we have only had the annual golf tournament event in early July. Of course the golf players always enjoy that event. We will be starting with a conferences in late September and we will be sharing feedback from that event in the October newsletter.

Give me your feedback by e-mail

8. Proposed Slate of Officers (January - December 2017)

BRaymond E. Dyer, ASQ Senior Member, CMQ/OE, & CQA, Nominating Committee Chair

In accordance with Sections 5.4 and 6.1 of the Section Operating Agreement, the Montreal Section 401 Nominating Committee comprising of I. Alli, N. Dickinson, D. Tozer, and R.E. Dyer (Nominating Committee Chair), proposes the following Slate of Officers for January 1, 2017 to December 31, 2017:

Chair: Robert Demers
Vice- Chair: François Pageau
Secretary: David Tozer
Treasurer: Chantale Simard

To nominate a different slate of officers or obtain further information, please contact Raymond E. Dyer at; alternate nominations for Section officer positions can be made by petition of at least 10 members of the Section. Please note that to hold a Section Officer position; one must be a Full, Senior, or Fellow ASQ member in good standing affiliated with the section.

9. Welcome to our New Members

JUNE 2016
Patrick Pressoir
Tareq Shahwan
Marco Tremblay
Ting Yu

JULY 2016
Nathalie Aubin
Philippe Beaudoin
Dominic Chretien
Craig E. De Boos
Katia Dedovic
Abhijit Jagdale
Vincent Joe
Corine Markey
Sylvain Mathieu
Yvan Morissette
Dalton J. Myatt
Emmanuel Olukemi
Stephan Pedneault
Benoit Petit

Maria Jurema Azuelo
Navneet Kaur Bajwa
Martin Bissonnette
Amy Connors
Michel Cordeau
Abderrahmane El Idrissi
Hyomin Kim
Patrick Lirette
Zachary Montreuil
Alberto L. Policarpio
Rosette Sasouni
Zohreh Tohidinia

10. Organziation Members

ASQ Montreal Section thanks our Organization Members:

QMI - SAI Global

11. Other ASQ Events

ASQ Montreal Francophone Section 404 (Thursday, September 15, 2016)

The next event for the ASQ Montreal Francophone section will be a webinar conducted by Martin Carignan, Statistician, M. Sc., MBA.  For more information, click HERE.

12. ASQ News

Member Leader Training Modules
Through the voice of the customer and engagement surveys, member leaders told ASQ Headquarters they wanted more training and professional development. In response, ASQ created individual training modules for the required positions within a member unit as well as leadership training courses. Access the modules through the ASQ Learning Institute in seconds: Click on “Access your training” (in dark green box), roll over the My Catalog tab and select Browse for Training, then click on the course you would like to view.
Access your training . . .

Member Leader Engagement Survey
Before the launch of the fourth member leader engagement survey this month, you can review the response plan and engagement dashboard. ASQ will provide regular updates on the progress made in member leader communications, networking, performance feedback, and leader training and development. New this year, the survey is also being sent to ASQ local member communities (LMCs).
View the results and plan . . .

New Newsletter Templates Are Here!
As member leaders, ASQ realizes that your time is valuable. For this reason, newsletter templates have been designed to assist in the creation of newsletters. They are user-friendly and will save time and effort laying out each issue as the formatting allows editors to simply add new content. The templates offer professional, consistent branding for all newsletters. There are also a variety of templates to choose from including different styles and colors.
Access the templates . . .

Scary Warning: Medical Devices Can Be Hacked
Security experts met at a conference in Minneapolis, MN, this week to discuss cyber crimes, especially in hospital settings. Regulators only recently discovered the magnitude of the problem and are now scrambling for solutions. Some at the conference felt that improvements in the quality of medical devices would be a good place to start.
Read more about quality and cyber crimes . . .

13. ASQ Montreal Section Education Program 2016

By Dr. David Tozer, Ph.D., ASQ CQE and SSBB, Education & Audit Chair

Having ASQ certification gives you an edge in the market and can significantly increase your income.

ASQ Certification often leads to higher paying employment.  The money invested in education and certification increases chances of finding employment quickly in the down sizing environment we live in.  People who take the section sponsored refresher courses, and spend at least twice as much time as spent in the classroom on self study, have an 80%, or better, chance of passing the examination on the first attempt.

Certified Quality Engineer Topics include: quality concepts, cost of quality, human resources, team formation and group dynamics, inspection, metrology, sampling, reliability, quality standards, quality audit, statistics, design of experiments, process improvement, liability, and modern management methods for improving quality.

Certified Six Sigma Black Belt Topics include: quality concepts, cost of quality, enterprise wide deployment, business process management, project management, team formation and group dynamics, define, measure, analyze, improve, control, lean enterprise, statistics, design of experiments, and design for six sigma.

Certified Six Sigma Green Belt Topics include: quality concepts, cost of quality, enterprise wide deployment, business process management, project management, team formation and group dynamics, define, measure, analyze, improve, control, and statistics.

Certified Manager of Quality/Organizational Excellence Topics include: quality concepts, quality planning, customer focus, quality standards, project management, cost of quality, team formation and group dynamics, human resources and improvement.

Certified Quality Auditor Topics include: quality concepts, team formation and group dynamics, management responsibility, audit objectives, audit preparation, audit conduct, audit reporting, sampling, and basic statistics.

Certified Quality Inspector Topics include: quality concepts, team formation and group dynamics, geometry, metrology, reading drawings, mechanical processes, statistical process control, inspection, and sampling.

Calendar and Registration Form

Questions? In house courses, etc.: Dr. David Tozer:  (514) 694-2830,

14. Executive Committee Meetings & Officers

Section Executive Committee (Leadership Team) Meetings are held at different locations, starting at 6 PM. The next regular meeting is tentatively scheduled for:

October 5, 2016

Consult the List of Your Executive for 2016 here

Note that all dates planned are subject to change.  Please call ahead to attend by contacting the Section Chair or the Section Secretary.

Note: Available on request for section members only are minutes of section executive meetings (contact the Secretary) and section operating budget information (contact the Treasurer).

15. Recertification

Is Your Recertification Due?

Look at your wallet card to see when your present certification is due to expire. If it says December 31, 2015 you should contact ASQ by phone at 1-800-248-1946 and explain your situation to them because your certification has lapsed and you are no longer certified.

If your wallet card states June 2016 you have until December 31, 2016 to get your journal to me. Why so long? Because you have an expiration date of June 20, 2016 plus or minus six months. To assist you with documenting your Recertification Units (RU) please use the Electronic Recertification Journal, or a paper equivalent, to document your claims. Please also complete the "Documentation Required" log for each section of point that you are claiming and attach all of the relevant evidence thereto. Journals with just the "ASQ Recertification Journal Application" page completed and nothing else will not be accepted.

Maybe you’ve decided not to recertify because (a) you are unemployed, (b) no longer in the quality field or perhaps, (c ) your employer no longer will pay for it? Think about this, your certification belongs to you and no one else. Your name is on it and no one else’s. It is portable and you can bring the recognition to your next company. Remember how hard you had to study for it? If you let it lapse you must rewrite the exam. Do you know where you will be employed in a year or so? Well congratulations if you do because most of us don’t and it could come in handy then, it sure won’t hinder you to retain it. The cost at $69 USD to renew one certification is much less than it would be to rewrite. If you are unemployed then contact ASQ directly at 1-800-248-1946. Ask for “Recertification” then explain your unemployment situation to them. You may be able to have your due date extended. But at $69.00 that is not really that much if it will help land your next job?

If you are a member of Section 0401, Montreal then contact me (Norman) at to find out where to send your journal. If you are NOT a member of section 401 then contact ASQ directly at 1-800-248-1946.

Please DO NOT EMAIL your journal to me. Use Canada Post or equivalent.

16. Unemployed Member Dues

Unemployed ASQ members receive a discount on their membership dues based on consecutive years of membership.

Consecutive Years of Membership Dues Discount
1-4 50%
5 or more 100%

Eligibility Criteria

  • You must be a Full, Senior, or Fellow member.
  • Any years as a Forum, Associate, or enrolled student do not qualify.
  • You may submit this application only after being unemployed for at least 90 days.
  • You must be actively seeking employment.
  • Retired or self-employed members are not eligible. ASQ offers a similar benefit for retired members.


  • Your basic membership dues for the current membership year will be paid or partially paid by ASQ. Basic membership dues exclude
    additional Forums and Divisions, journals, and additional Sections (Seniors and Fellows—you keep your extra benefit of choice).
  • You may participate in the program for no more than two years in your membership lifetime. You must complete an application for the second
    year of participation.
  • After renewing your membership, please visit Careers in Quality to search for jobs, apply for positions online, and post your resume for employers to view.

NOTE: The following links require that you be logged into your account before you try to activate them.

Download the ASQ Unemployment Program Application PDF (105 KB)

NOTE: The information related to this benefit was correct at the time this Newsletter was issued.  But as the ASQ has the right to revise its benefits, please contact the ASQ for the latest information on this benefit.  It may be revised or discontinued at any time.

17. Feedback

Please send us your comments about the ASQ Montreal Section 0401 E-Newsletter (topics, layout, length, etc.).  Do you want to contribute an article (English or French) or a good idea?  Contact us by e-mail.

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Pass it on

We invite you to forward this Newsletter to friends and colleagues who may be interested.

The ASQ Montreal Section 0401 Newsletter is prepared by and published for its members.
Section web site:
Newsletter Editor: Michael Bournazian, Eng.
The opinions expressed in the Newsletter are those of the authors, not those of ASQ. Articles may be reproduced if the source is stated
If you are an ASQ Montreal Section member and wish to receive this Newsletter by e-mail, please go to and revise your profile to add mailings from your section.

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This e-mail is being sent in the course of normal Montreal Section  business to the e-mail address of record. We are not responsible for forwarded e-mails. If you no longer wish to receive e-mail communications from the Montreal Section (your section) of ASQ, please visit your ASQ account to unsubscribe or reply to this message, indicating Opt Out in the e-mail body and in the title.

Keep in mind that by doing this you will no longer receive ANY correspondence from your section. If you are concerned about too many emails, ASQ has suggested limitations about how many e-mails may be sent to the section members each month. This does not extend to career notifications.