Section 0401

February 2017 (Volume 67 - Issue 2)

Our objective: To increase awareness, interest, and involvement in Section activities and quality-related subjects.  Visit our web site at

1 - Next Event

7 - Voice Of The Customer 

13 - Executive Committee Meetings & Officers 

2 - Ad / Publicité

8 - Welcome to our New Members

14 - Recertification

3 - Upcoming ASQ Events

9 - Organization Members

15 - Recently Retired

4 - The Editor's Corner

10 - Other ASQ Events 16 - Unemployed Member Dues

5 - A Word from Your Section Chair

11 - ASQ News

17 - Feedback/Advertising Rates

6 - Had You Come to the Last Event

12 - Section Education Program

1. Next Event


Wednesday, February 22, 2017


6:00 PM


Sheraton Montreal Airport Hotel

     555 McMillan Avenue
Dorval, Quebec
H9P 1B7


Facilitated by:

Mr. Eric Hosking

ASQ Senior Member, CQE,



Please join us on February 22nd, 2017 for a panel discussion on Six Sigma!

2. Ad / Publicité


A moderated panel event will draw on the experience of quality leaders who have extensive experience in the domain of six sigma. Black belts from various industries will be discussing their experience with the implementation and maintenance of six sigma programs in organizations that have adopted six sigma.

In addition we will be looking at the benefits realized from these programs and we will be asking the panelists to comment on the qualifications process leading to black belt and master black belt status.


Dany Dumont - Tekalia Aeronautik

BIO: Dany Dumont is the General Manager of Tekalia Aeronautik. He has more than 20 years of experience in the aerospace industry. Performing at different levels, he has always been results-oriented, as well as an inspirational leader specializing in operations management, continuous improvement, and business transformation. He has contributed to several innovative projects generating important results and benefits.

Dany is a certified Six Sigma Black Belt and Demand Flow Technology. He holds an BBA degree in Operation Management from HEC Montreal, and is completing a Master degree in Industrial engineering from Polytechnique of Montreal specialize in Industry 4.0.

Dany has successfully developed a company transformation process which he called it 3P ("The Place, the Process, the People"). The goal is to bring a culture of excellence across the organization. Through this process and by the integration of the IT department for automation, the development of different KPIs, the establishment of balanced scorecards and with the process simplification concept, he achieved world class standard results.

Pierre Gaudet - Pratt & Whitney Canada

BIO: Pierre Gaudet is Pratt & Whitney Canada’s Fellow - Process Certification and Problem Solving, and holds a Red X Shainin Master designation.

He started his career with P&WC as an intern in 1991 and became an employee in 1994. He’s worked in engine design, fabrication, software development and product integrity on a variety of engines, equipping him for his current role. Pierre was part of the team that built the PWC Process Certification program in 2004 and helped rebuild it under the title Six Sigma in 2016. He has built statistical control into complex machining systems and he is recognized within United Technologies, the parent of PWC as a process control expert for both manufacturing and business processes.

Pierre speaks with the quiet calm of someone who has experienced much and likely learned more than most. He is drawn to the challenges of problem solving, often through the meticulous dismantling of technical conundrums that have long bedeviled others. Problems ultimately crack under his relentless methodology. “There never is a simple smoking gun, you keep digging till you reach the root problem,” he says. 

Mutair Kadiri - Bombardier Aerospace

: Mutair Kadiri is a Supplier Readiness Engineer with Bombardier Commercial Aircraft.  He is a senior member of the American Society for Quality. He is a Registered Engineer with the Professional Engineers of Ontario (PEO).

He is an Industrial Engineering and a Quality Systems Engineering graduate with over 17 years of experience in quality engineering, continuous improvement, project management, manufacturing, production, and consulting. He holds two master degrees; one in Industrial and Production Engineering from University of Ibadan, Nigeria and the other in Quality Systems Engineering from Concordia University, Montreal, Canada.

He is a Certified Quality Engineer (CQE) and a Certified Six Sigma Black Belt (CSSBB) with ASQ. He is the director of the engineering consulting firm Eminence Summit Inc.


ASQ Members ($40)
Non-Members ($50)
Student Members only ($30)
**Students who do not wish to take part in the dinner and networking may arrive
at 6:45 p.m. for the 7:00 p.m. presentation ($5 only)**

NOTE: For students wanting to get to the Sheraton Hotel, you can easily take the STM Express City Bus 747 which will drop you off at the Pierre Elliott Trudeau airport.  After which, you may take the Sheraton's free shuttle to get to the hotel.  Click HERE for more details.
After the meeting, an ASQ member will often be available to drop off a student at a nearby bus or metro station.

Bring your business cards and be ready to network.

To register for any event or for more information on events please contact:

Dr. David Tozer


3. Upcoming ASQ Events

February: Six Sigma (Panel Event)
March: Human Factors
April: Quality Standards (AS9100)
May: Critical Thinking
July: Golf Tournament
September: Plant Tour
October: General Assembly + Healthcare
November: Pecha Kucha Night

Please make a point to join us!

4. The Editor's Corner

By Michael Bournazian, Eng., Newsletter Editor, ASQ Senior Member, CSSGB

2017 marks the 150th birthday of a certain country called Canada.  Throughout the year, cities, towns and provinces big and small, as well as the whole country itself, will be celebrating this milestone in the life of this great country.

Joining in on the fun will be  . . . you guessed it, ASQ Canada!

Preparations are underway for the ASQ Canada Conference 2017, taking place in our nation's capital of Ottawa, Ontario from September 25-26, 2017.  The conference will be held at 2 special locations: the Canadian War Museum and the Canadian Museum of History.

As written on the conference's home page:

A Confederation of Quality Professionals Working Toward an Inclusive and Sustainable Canada

"This year’s conference theme focuses on how we can work together to make a stronger and more resilient Canada by harnessing the knowledge, capability and talent of working Canadians. This conference will explore how we survive in a world characterized by constant change and challenging trends. Some of the world’s leading experts and nations best professionals will share how your organization can use best management practices to create a culture committed to excellence and work collaboratively with other organizations to create a high performing Canada. "
The site is still a work in progress, but you can definitely register for the conference, as well as see information on the program, speakers and hotel accommodations.

Hope to see you there!


Any feedback?  Click on the link in the bottom right corner of this section and let me know.  Thanks.

5. A Word from your Section Chair

By Robert Demers, ASQ Senior Member, CQA & CSSGB

If you have read my last month’s article, you know my fascination for Pivot Tables. What matches best this Excel function than the treatment of data gathered from ERPs to create performance scorecards. Indicators are something that is audited; refer to the statements in ISO9001/AS9100, §4.4.1c. (QMS processes) and in the note at the end of §9.2.1 (Internal Audit).

I read this book from David Parmenter I took at Montreal’s (great) National Library (BAnQ) named "Key Performance Indicators" and as usual, when I read a book, I mark with small sticky notes (respect for books) the places I find interesting to come back when finished and, I write my personal book summary. I had posted so many of these yellow notes that I figured I was probably impressed with what I read. Hey, I figured, why not share it with you Quality freaks out there.

Well, I knew a little about KPI (far from being a specialist) but I found out that there are also PIs, RIs and KRIs and they all have their use.

I mostly do my consulting support with small businesses (sometimes Mom & Pop shops) and all they want to know is how much money they are pocketing NOW. After a while, they figure they are working too much and as the call from the sandy beaches is getting louder, I tell them that is where all these indicators become handy. Imagine yourself drinking tequila under palm trees and, with your i-Pad, you just keep an eye on the health of your business by watching your one pager "Balanced Scorecard". Remember that I must sell my services and sometimes reality goes through sales pitches like this one.

Let’s get back to the indicators. From what I read, I made this quick reference table:

Type of Indicators


Number of indicators

Update frequency (how often)

Talk to...

Talk about...

Key Results (KR)

Upper management

Money (or not) but not what to do.  Summary of collective efforts.

Up to 10 with 6 to 9 shown to the board

Monthly, quarterly

Results (R)


Up to 80 (for business of 500 + empl.).  Pro rata for smaller ones

24/7 or less as needed, up to quarterly

Performance (P)

Staff and management

What to do (non $$) or how we did.  (closed sales, number of NC, etc.)

Key Performance (KP)

What to do (non $$) to increase performance dramatically (late delivery, late flights, etc.)

Up to 10

(around 5)

24/7, daily or weekly

Indicators are usually looking back (in the past). Few companies have indicators looking at the future. Yes, they can! Indicators for the future can be:

1) Number of initiatives to be commenced in the coming month(s) to target areas that are causing late deliveries;
2) Date of next visit to key customers;
3) Number of improvements to new products to be implemented in coming month(s).

Reporting up to 10 KRIs to the governing board (sitting under the palm trees) is entirely logical. The board Dashboard can easily be designed to show these KRIs along with a summary of the financials, all on one Ledger size page.

Key indicators should be of 4 types and the other 2 perspectives should also be considered:

1) Financial results
2) Customer focus
3) Innovation and learning
4) Internal processes
5) Staff satisfaction
6) Community and environment

We have all heard of indicators that should be SMART – Specific, Measurable, Attainable, Realistic, Time sensitive. Do not ignore the fact that the measures HAVE to be linked to the critical success factors of the business.

I could go on with KPIs, CSF & Risk factors, Internal & External issues, Organization’s context and all this material that was given increased emphasis with the latest version of the standards. However, now that I have teased you to the point of drooping, just look at the coming conferences in section 3 above.

When you come to our events, you refine your knowledge, learn new techniques and, most of all, exchange with your Quality peers. I can’t wait to shake your hand there.

Respectfully yours!

(692 words)

P.S.: Look us up on Linked-In and join the discussions or say you read this article. Or else click on the adjoining feedback link for a suggestion, personal exchange or just a comment to show your appreciation.

Give me your feedback by e-mail

6. Had You Come to the Last Event

By Raymond E. Dyer, ASQ Senior Member, CMQ/OE, CQA

Had you come . . . ASQ Montreal Sections 0401 and 0404 Networking Event and Workshop

On January 26th, we had several members from both sections show up for two rounds of facilitated discussions (3 topics each). They were:

First round:
• Looking for new career challenges / mentoring opportunities
• ISO standard transition or implementation
• Six Sigma

Second round:
• Certification in quality, training, exam
• Client experience
• Root cause analysis

I had the pleasure of being in the two largest groups. i.e.:
• Looking for new career challenges / mentoring opportunities
• Root cause analysis

Wow! What fun and participation!! The first round led to discussions on various issues such as:
• The desire for a mentoring program (formal or non-formal) for more junior members
• The value of networking (before and after you need it)
• The value of LinkedIn connections and business cards at such events

The second round led to:
• Sharing some book references on the subject matter
• Distinguishing between direct and root cause
• The need for proper definition of the problem
• The opinion that most problems are actually simple
• The danger of "silo thinking"
• The fact that RCA is an iterative process
• The importance of securing all of the required RCA team make-up
• The importance of Management commitment behind the process
• The challenge when decisions rest elsewhere
• That process owners own their RCAs, not Quality
• Lessons learned (project postmortems)
• The importance of non-blaming attitudes
• The importance of explaining the RCA process to the team
• Leveraging differences
• Managing the urgency of deadlines

These were the tidbits of information regarding the topics, but what about the process of these facilitated networking discussions? The participation and information sharing was delightful and educational, even for an experienced guy like myself. It was great to hear from fellow members different way of seeing things. Even as a "facilitator", I learned a lot by sharing with fellow Quality professionals.

Six different learning opportunities, each with a different topic and set of facilitators. I, for one, know I want to attend more of these kinds of events! Chantale Simard, Roger Pelletier, and Eric Hosking did an excellent job of putting this event together. Thank you!

7. Voice Of The Customer

By Eric Hosking, Senior Fellow of Quality at PWC, BApSc in Mech Eng, MBA, CQE, CSSBB and CQA

Data from our 401/404 co-hosted networking event, held January 26th, is still being collated. It will be shared when it becomes available.

ASQ is collaborating with Forbes on a survey of quality and other business professionals. The survey is very broad based, looking at the flow of the quality vision within an organization, management of quality goals and objectives and the perceived impact of quality on key business outcomes, profitability, efficiency, customer perception, competitive positioning, etc. The survey was just launched at the time of writing. As the outcomes of this survey become available, we will share them with you and any impact they may have on our program/events.

8. Welcome to our New Members

Niaina Andria
Valerie Champagne
Annic Charest
Sophie Depadova
Shahmila Emadian
Souhil Guera
Melinda Italiano
Christian Kengne
Aboulasse Kiendrebeogo
Qiao Ling
Jeannine Okmeni
Willian Onuki
Valerie Pomerleau
Omar Raslan
Isabel Theoret

9. Organization Members

ASQ Montreal Section thanks our Organization Members:

QMI - SAI Global

10. Other ASQ Events

ASQ Montreal Francophone Section 404 (Thursday, February 23, 2017)

The next event for ASQ Section 404 will be a plant tour to ITF Technologies in Montreal.  It is free!  For more information and to register, please go HERE.

ASQ Ottawa Section 407 (Wednesday, February 22, 2017)

Audiovisual Technologies, let’s talk Quality


Want to take better pictures? Come learn about the quality aspects of audiovisual technology. This conference aims to demystify jargon and teach concepts that can be applied for superior results. Simple, fun and illustrated with photographs.  

About your presenter

Gabriel Ayotte Belzile has 10 years of experience in media production and digital post production. The majority of his projects are for commercial clients, but he also works in fiction, documentary and television. Gabriel has completed studies in Cinema at the Toronto Film School and in Business Administration at the John Molson School of Business. He is a member of ASQ since 2015 and has completed the CQE certification.

Centurion Conference & Event Center, 170 Colonnade Road, Nepean, ON. K2E 7J5
Networking: 5:30 p.m. to 6:00 p.m.
Buffet Style Dinner: 6:00 p.m. to 7:00 p.m.
(Please bring $20.00 cash for the buffet)
Presentation: 7:00 p.m. to 9:00 p.m.
Students who do not wish to take part in the dinner and networking may arrive at 6:45 p.m. for the 7:00 p.m. presentation - $5.00 at the door.

For full information and to register for the event, click HERE.

11. ASQ News

New ASQTV Episode
"Sustainability is the goal," says Andrea Hoffmeier in this ASQTV interview. You can share the episode in your next meeting as she explains how quality professionals can play a role in helping their organizations and clients reach the goal of sustainability through social responsibility.
Watch the episode . . .

ASQ World Conference 2017
This year's conference takes place in Charlotte, North Carolina from May 1-3.
Go to the website . . .

Recertification Changes
Based on member feedback, ASQ Recertification has increased the recertification unit (RU) point thresholds significantly, rewarding section and division activities. These changes were approved by the ASQ Certification Board in September 2016, and went into effect on January 1, 2017.
See the changes . . .

The Economics of Quality
ASQ and Forbes Insights will explore the "Rising Economic Power of Quality" to identify those organizations that have attained leadership through quality management. The thorough survey, which will take about 30 minutes to complete, will soon go out from ASQ to members and customers, while Forbes will survey its database of executives and senior leaders. Please encourage your membership to participate in this important study.
Learn more . . .

12. ASQ Montreal Section Education Program 2017

By Dr. David Tozer, Ph.D., ASQ CQE and SSBB, Education & Audit Chair

Having ASQ certification gives you an edge in the market and can significantly increase your income.

ASQ Certification often leads to higher paying employment.  The money invested in education and certification increases chances of finding employment quickly in the down sizing environment we live in.  People who take the section sponsored refresher courses, and spend at least twice as much time as spent in the classroom on self study, have an 80%, or better, chance of passing the examination on the first attempt.

Certified Quality Engineer Topics include: quality concepts, cost of quality, human resources, team formation and group dynamics, inspection, metrology, sampling, reliability, quality standards, quality audit, statistics, design of experiments, process improvement, liability, and modern management methods for improving quality.

Certified Six Sigma Black Belt Topics include: quality concepts, cost of quality, enterprise wide deployment, business process management, project management, team formation and group dynamics, define, measure, analyze, improve, control, lean enterprise, statistics, design of experiments, and design for six sigma.

Certified Six Sigma Green Belt Topics include: quality concepts, cost of quality, enterprise wide deployment, business process management, project management, team formation and group dynamics, define, measure, analyze, improve, control, and statistics.

Certified Manager of Quality/Organizational Excellence Topics include: quality concepts, quality planning, customer focus, quality standards, project management, cost of quality, team formation and group dynamics, human resources and improvement.

Certified Quality Auditor Topics include: quality concepts, team formation and group dynamics, management responsibility, audit objectives, audit preparation, audit conduct, audit reporting, sampling, and basic statistics.

Certified Quality Inspector Topics include: quality concepts, team formation and group dynamics, geometry, metrology, reading drawings, mechanical processes, statistical process control, inspection, and sampling.

Calendar and Registration Form

Questions? In house courses, etc.: Dr. David Tozer:  (514) 694-2830,

13. Executive Committee Meetings & Officers

Section Executive Committee (Leadership Team) Meetings are held at different locations, starting at 6 PM. The next regular meeting is tentatively scheduled for:

March 1, 2017

Consult the List of Your Executive for 2017 here

Note that all dates planned are subject to change.  Please call ahead to attend by contacting the Section Chair or the Section Secretary.

Note: Available on request for section members only are minutes of section executive meetings (contact the Secretary) and section operating budget information (contact the Treasurer).

14. Recertification

Is Your Recertification Due?

Look at your wallet card to see when your present certification is due to expire. If it says June 30, 2016 you should contact ASQ by phone at 1-800-248-1946 and explain your situation to them because your certification has lapsed and you are no longer certified.

If your wallet card states December 2016 you have until June 30, 2017 to get your journal to me. Why so long? Because you have an expiration date of December 31, 2016 plus or minus six months. To assist you with documenting your Recertification Units (RU) please use the Electronic Recertification Journal, or a paper equivalent, to document your claims. Please also complete the "Documentation Required" log for each section of point that you are claiming and attach all of the relevant evidence thereto. Journals with just the "ASQ Recertification Journal Application" page completed and no documented supporting evidence will not be accepted.

Maybe you’ve decided not to recertify because (a) you are unemployed, (b) no longer in the quality field or perhaps, (c ) your employer no longer will pay for it? Think about this, your certification belongs to you and no one else. Your name is on it and no one else’s. It is portable and you can bring the recognition to your next company. Remember how hard you had to study for it? If you let it lapse you must rewrite the exam. Do you know where you will be employed in a year or so? Well congratulations if you do because most of us don’t and it could come in handy then, it sure won’t hinder you to retain it. The cost at $69 USD to renew one certification is much less than it would be to rewrite. If you are unemployed then contact ASQ directly at 1-800-248-1946. Ask for “Recertification” then explain your unemployment situation to them. You may be able to have your due date extended. But at $69.00 that is not really that much if it will help land your next job?

If you are a member of Section 0401, Montreal then contact me (Norman) at to find out where to send your journal. If you are NOT a member of section 401 then contact ASQ directly at 1-800-248-1946.

Please DO NOT E-MAIL your journal to me. I am not set up to print all the required pages for every journal submitted. Use Canada Post or equivalent.

15. Recently Retired?

Member of ASQ and Have Retired But Don’t Want to Lose Your Many Years of Service?

ASQ members with more than 10 consecutive years of membership are eligible for a discount on dues when they fully retire.

Consecutive Years of Membership                              Dues Discount
                                                       10-19                                                                   25%
                                                       20-29                                                                   50%
                                                 30 or more                                                             100%

Eligibility Criteria
• You must be completely retired from employment - no consulting or part-time employment.
• Any years as a Forum, Associate, or enrolled student do not count toward your consecutive years of membership.
• Discounts apply to basic membership dues for Full, Senior, or Fellow members. (Additional Forums and Divisions, journals, and additional Sections are excluded).
• For Senior and Fellow members, the program will cover the additional benefit of your choice (one journal OR one additional Section OR two additional Forums or Divisions).
• You will automatically receive the next discount level when you reach 20 or 30 years of membership.
• To add optional benefits, please contact ASQ.

Download the ASQ Retirement Program Application (PDF 54 KB)

16. Unemployed Members Dues

Unemployed ASQ members receive a discount on their membership dues based on consecutive years of membership.

Consecutive Years of Membership Dues Discount
1-4 50%
5 or more 100%

Eligibility Criteria

  • You must be a Full, Senior, or Fellow member.
  • Any years as a Forum, Associate, or enrolled student do not qualify.
  • You may submit this application only after being unemployed for at least 90 days.
  • You must be actively seeking employment.
  • Retired or self-employed members are not eligible. ASQ offers a similar benefit for retired members.


  • Your basic membership dues for the current membership year will be paid or partially paid by ASQ. Basic membership dues exclude
    additional Forums and Divisions, journals, and additional Sections (Seniors and Fellows—you keep your extra benefit of choice).
  • You may participate in the program for no more than two years in your membership lifetime. You must complete an application for the second
    year of participation.
  • After renewing your membership, please visit Careers in Quality to search for jobs, apply for positions online, and post your resume for employers to view.

NOTE: The following links require that you be logged into your account before you try to activate them.

Download the ASQ Unemployment Program Application PDF (105 KB)

NOTE: The information related to this benefit was correct at the time this Newsletter was issued.  But as the ASQ has the right to revise its benefits, please contact the ASQ for the latest information on this benefit.  It may be revised or discontinued at any time.

17. Feedback

Please send us your comments about the ASQ Montreal Section 0401 E-Newsletter (topics, layout, length, etc.).  Do you want to contribute an article (English or French) or a good idea?  Contact us by e-mail.

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Pass it on

We invite you to forward this Newsletter to friends and colleagues who may be interested.

The ASQ Montreal Section 0401 Newsletter is prepared by and published for its members.
Section web site:
Newsletter Editor: Michael Bournazian, Eng.
The opinions expressed in the Newsletter are those of the authors, not those of ASQ. Articles may be reproduced if the source is stated
If you are an ASQ Montreal Section member and wish to receive this Newsletter by e-mail, please go to and revise your profile to add mailings from your section.

How to Opt Out.

This e-mail is being sent in the course of normal Montreal Section  business to the e-mail address of record. We are not responsible for forwarded e-mails. If you no longer wish to receive e-mail communications from the Montreal Section (your section) of ASQ, please visit your ASQ account to unsubscribe or reply to this message, indicating Opt Out in the e-mail body and in the title.

Keep in mind that by doing this you will no longer receive ANY correspondence from your section. If you are concerned about too many emails, ASQ has suggested limitations about how many e-mails may be sent to the section members each month. This does not extend to career notifications.