Section 0401

April 2017 (Volume 67 - Issue 4)

Our objective: To increase awareness, interest, and involvement in Section activities and
quality-related subjects.  Visit our web site at

1 - Next Event

7 - Voice Of The Customer 

13 - Executive Committee Meetings & Officers 

2 - Ad / Publicité

8 - Welcome to our New Members

14 - Recertification

3 - Upcoming ASQ Section 401 Events

9 - Organization Members

15 - Unemployed Member Dues

4 - The Editor's Corner

10 - Other ASQ Events 16 - Feedback/Advertising Rates

5 - A Word from Your Section Chair

11 - ASQ News

6 - Had You Come to the Last Event

12 - Section Education Program

1. Next Event


Wednesday, April 26, 2017


6:00 PM



1790 Cote Vertu
St. Laurent, Quebec
H4L 2A6



Robert Demers

ASQ Montreal Section 401 Chair

Quali-T (Management Systems Consultant)


Please join us on April 26th, 2017 to listen to our guest speaker present the topic of AS9100D: FROM AN AUDITOR'S POINT OF VIEW.

2. Ad / Publicité


The newly revised standard AS9100 is sometimes called revision D but also known as the 2016 version (in reference to his older brother ISO9001:2015). Whatever the name, a new standard always bring a load of uncertainty whether you are a user, a reviewer and even a trained auditor.

Not pretending to remove all the pressure from a transition audit (mandatory transition begins June 1, 2017), this conference will walk you step by step through the new standard viewed with the eyes of a newly certified AS9100D auditor.

Most healthy businesses fabricate a good product or offer a good service or they are just out of business. The new standard has been strengthen, reorganized/renumbered to reflect the operational flow of all businesses. The process approach (known as SIPOC) has been strengthen to back the (half century old) Deming PDCA wheel. The alignment and consistency with other standards is the thinking and vision behind Annex SL. The eight (8) basic Quality principles have also been reviewed and there are now only seven (7) left.

Those basics out of the way, what else might be precarious for your transition. We will go through the heaviest clauses first (as they come in early in the first of the 10 clauses of the revised standard). For this conference, the 90 minutes will be used to go through a lot of information and a good understanding of the previous revision is not negligible, otherwise, a rookie might be lost at times.

No need to worry or take tedious notes; just listen through the presentation and as a bonus to attendees, along with a copy of the presentation you will receive a detailed walk through created by IAQG and used in the certification program of Aerospace Auditors. Also included in the package, a transition matrix that will help you match the new clauses with the old ones.

Hope that your AQMS is worth this small investment, and don’t forget to register early, there might be a crowd at the door.

PS: For those with registration questions, a renowned certification firm representative will be attending the presentation to tackle most of your questions.


Robert Demers has been in and around the aerospace industry for almost 45 years. His exposure started when he trained as an aircraft mechanic with the Air Force. He then worked for a short period at Innotech Aviation, before testing engines for Rolls-Royce for a few years and then as a product definition specialist at Pratt & Whitney Canada. Initially he was an aerospace contractor before starting his own drafting business, which he ran for 10 years with P&WC as his biggest client.

Robert holds a Bachelor degree in science. Twenty years ago, at HEC, within a certificate, he discovered Quality and this is when it all fell into place. Quality was it.

He started implementing ISO9002 in his own business. Although he never registered, he adopted the practices after he understood how quality was the key to success.

Ten years ago, he created and implemented a complete QMS under AS9100B. Many other systems came after. Last year he transitioned from ISO9001:2015 to become a certified Aerospace Auditor. He is currently auditing for SGS.

He has just completed the AS9100:2016 transition exams and has fresh notes from an ASQ presentation: "AS9100D: From an Auditor’s Point of View".

Robert is ASQ’s current chair for section 0401 and holds two certifications, CQA & CSSGB.



ASQ Members, Non-members and Students: $25 for meal, tax and service included
New ASQ Members: Free
Drinks not included

As noted above, this event will be at a new location, the Via Marcello Restaurant.
There is free parking directly in front of the restaurant.
It is also within walking distance of the Cote-Vertu metro station, which is on the orange line.
You can also take the 121 STM Bus (Sauvé/Cote-Vertu) direction west, and get off at the Cote-Vertu/Leduc stop close to the restaurant.

Bring your business cards and be ready to network.

To register for any event or for more information on events please contact:

Dr. David Tozer


3. Upcoming ASQ Section 401 Events

May 31, 2017: Mindmapping for Quality Professionals (with your speaker Rajesh Kumar)

Mindmapping, representing the radiant and non-linear thinking of a human brain, visualizes the connections among interrelated ideas and concepts. The mindmap, in the form of a tree having a core thought in form of the trunk connected to the branches and twigs, provides a global view and a detailed view in the same map. Mindmap has numerous applications for quality professionals, for example, data capture, documenting meetings, capturing information from brainstorming sessions, root cause analysis, problem solving and project planning. Mind maps can be used to train employees, to explain concepts and in continuous improvement and innovation driven efforts.

This session will focus on reviewing existing software packages available for quality professionals, preparing business presentations using Mindmaps and comparing mind maps to root cause analysis.

July 7, 2017: Golf Tournament
September 27, 2017: Plant Tour
October 25, 2017: General Assembly + Healthcare
November 29, 2017: Pecha Kucha Night

Please make a point to join us!

4. The Editor's Corner

By Michael Bournazian, Eng., Newsletter Editor, ASQ Senior Member, CSSGB

Earlier this year, Samsung released a number of commercials on television and on YouTube.  The commercials are an effort to show that the company has been taking action to investigate and correct the mistakes that caused their Galaxy Note 7 smartphone to overheat, and then either combust or explode. In the end, the batteries used in the phones were found to be faulty.  The company obviously took a big hit for this, and wanting to win back consumer confidence and (of course) sales is why these ads were made.

There are 3 videos here that caught my attention (please click on the links to watch each video):

Video 1: Committed to Quality

In this first video, we get a clear explanation of Samsang's immediate actions in the wake of the nonconformities, their investigation, the causes of the battery failures and the corrective actions taken. All well and good.

However, if you watch the video you will see @ the 1:00 mark the narrator states "Now that we've identified the problem, we have undertaken extraordinary measures to further improve our quality assurance process".  The video then shows a graphic of 8 different tests/inspections that make up part of their new "8-Point Battery Safety Check" (see screen capture here).

These checks are further shown and elaborated on in Video 2:

Video 2: Quality Assurance: 8-Point Battery Safety Check

And finally, Video 3 shows these checks on display again, this time with The O'Jays "Give The People What They Want" providing  musical accompaniment, as well as the video beginning with the declaration "Quality Assurance at Samsung".

Video 3: Quality Assurance: Extensive Tests


I give Samsung plenty of credit for putting out these commercials and showing that they are committed to doing things better: just go on YouTube and try to find something similar from the Takata Corporation, with regards to their faulty automobile airbags.

However, like any good Quality Management professional and/or trained auditor, I must find something wrong ;-).  And in the end, all of these 8 valuable battery checks fall under the banner of Quality Control, not Quality Assurance.

Activities conducted to verify product compliance are Quality Control.

Activities conducted to verify process and systems compliance are Quality Assurance.

What these videos all clearly show are checks and tests being conducted to verify the compliance of the phones (aka the product).

Still, good on Samsung for falling on their sword and going through the right means of dealing with this issue, in the hopes of correcting and improving their products, as well as their company image.

I have yet to hear anyone say anything good about the Takata Corporation.


Any feedback?  Click on the link in the bottom right corner of this section and let me know.  Thanks.

5. A Word from your Section Chair

By Robert Demers, ASQ Senior Member, CQA & CSSGB

What is the particularity of a good story? It is easy to read. It has a beginning and an end. You can’t wait to turn the page to get to the next development. A good book is like today’s cell phones, you can’t get your eyes off of it.

I write stories for a living. They are usually called reports. Just like Stephen King’s novel, reports should be fun to read or at least they should encourage you to read to the end.

In last month’s column, I referred to past articles that were written by my predecessors. I made a selection of articles that I liked, and that you would probably enjoy reading again too.

They were not reports; they were written for the purpose of passing a message or commenting on a past case or better to inform you on a subject of interest (or at least on a subject that the writer thought was interesting) often related to quality. Want to see the complete list again?  Click here.

For each report that I write, I have to read at least the preceding one, a few procedures, work instructions and part of a quality manual (now all called documented information).

One particularity of the reports I read is that most are dull, not fun to read. The story is not appealing and you can’t wait to get it over with, to get to the end (because you must read them).

Even worse, sometimes the writer makes some kind of list and does not even bother to put it into a table, one with a heading and bold titles (or even a shade of gray). Even worse than that,I sometimes have to read paragraphs over because I cannot figure out what the writer is saying.

Fine, I agree, auditors/writers are on a tight schedule and all they want to do is get it over with and file in the audit report.

Sorry, I must disagree. You don’t have to GET IT OVER WITH because your reader (call him the business manager/owner) paid a lot of money to read your conclusion and he deserves the best report one can get for the money. Better yet, the story he reads is about him, about his company, his investment. You want him to improve his processes by reading a report that he can hardly read without falling asleep.

I write stories for a living. They are usually called reports. The best reports I write, I usually have to write them over because when I read back on it, I don’t like the way the story is told. Sometimes the punch line is too early, other times there is just no punch line. I like it when there is a punch; that is what keeps me reading. Then I want another punch, it keeps me on my toes, it keeps me wanting more and before I know it, I reach the end of the novel (report).

I write reports for managers, people on a tight schedule, people that if you don’t catch their attention will drift away and will not come back to my novel. Not all readers have the same interest in reading a report; many are just doing a job. It’s them I want to keep awake.

Tight schedules also means that punch line or not, the story has to be short and conclude fast. No distraction allowed. I don’t know about you but what annoys me in a report is the number of writing errors, those that could be easily corrected by simply pressing the F7 key once you are finished. Most word processing software have a basic dictionary attachment that gives you a choice of words and/or a correct orthography. There is also some nice web-based technical help you get from Linguee. Check it out. What a jewel for technical text.

Conclusion (if you have read this far, you want one soon): When you write a report, read your text at least twice before you make it final. Spend the extra five minutes with the corrector function. If you want to write a report fast, learn and use the various MS shortcuts.

Last but not least, ask yourself this question: How much would I pay for this novel?

Thanks for reading me this time again and make sure you come to this month’s event. I will present a delta between the new and old versions of the Aerospace Industry standard AS9100D. Hope to see you there.

And do not forget, there is a Colloque organized by Section 0404 in May at ÉTS; you still have time to register. It’s a day well spent.

790 words.

Give me your feedback by e-mail

6. Had You Come to the Last Event

By Gordon Ayotte, ASQ Director, CQE, CQM, CSSBB

Had you come . . . Human Factors in Incident Investigations

On Wednesday March 29th, the ASQ Section 401 had a presentation on Human Factors in Incident Investigations by Mitchell Daudier, who did a great job of introducing the audience on the benefits and advantages of using TapRooT, a Root Cause Analysis System in accident investigation.

Not only did the audience learn the fundamentals and basis of TapRooT, but they also participated in an interactive exercise where everyone contributed and shared with the rest of the audience and speaker while they learned how to apply TapRooT.

Human error can be defined as:
• Incorrect decision
• Improperly performed action
• Lack of action

More than 75% of accidents involving collision, fires, break down (overloading) etc. can be attributed to human error.

Top 3 reasons:
• Fatigue
• Communication
• Technical knowledge

The traditional approach to accident investigation can be opinion based, time consuming and often leads to different outcomes based on the experience of the participants.

TapRooT offers an approach that avoids this.

Stages of TapRooT:
• Investigation preparation
• Evidence acquisition
• Analysis of evidence
• Results

TapRooT process:
• Sequence of event - flow chart
• Root causes of causal factors
• Generic causes
• Develop corrective action

Things to take into considerations:
1. Your root cause analysis is only as good as the information you collect.
2. Your knowledge (or lack of it) can get in the way of a good root cause analysis.
3. You have to understand what happened before you can understand why it happened.
4. Interviews are NOT about asking questions.
5. You can’t solve all human performance problems with discipline, training, and procedures.
6. Often, people can’t see effective corrective actions even if they can find the root causes.
7. All investigations do NOT need to be created equal (but some investigation steps can’t be skipped).

Hoping you will be joining the ASQ 401 future events.

7. Voice Of The Customer

By Eric Hosking, Senior Fellow of Quality at PWC, BApSc in Mech Eng, MBA, CQE, CSSBB and CQA

The ASQ VOC chairs quarterly meeting was attended this period. The subject was the induction and training of VOC's. Not much of interest to the general membership.

We held a second event at a new venue, the Via Marcello, corner Cote Vertu and Marcel Laurin. Many appreciated the convenience of the location and the very much lower price for the event, but we were plagued with two disruptions from a loudspeaker that is connected to the rest of the restaurant sound system. The restaurant staff have been consulted and have agreed to completely disconnect the offending speaker. We look forward to the next event being a success in all ways.

Our featured speaker, Mitchell Daudier, was very much appreciated with over 95% scoring her seminar 4 or 5 out of 5.

8. Welcome to our New Members

MARCH 2017
Damien Convie
Mylene Desrochers
Rebecca Gaudreau Taillefer
Faysal Karanouh Jr.
Robert Khoury
Denis Kotsoros
Mohammad Sadegh Mahdipoor Varaniab Jr.
Akiko Sadayuki
Jacqueline Shatawy
Andre Spilmann
Mahdi Tafreshnia Jr.
Ofer Yifrach-Stav

9. Organziation Members

ASQ Montreal Section is currently looking for new Organization Members.

10. Other ASQ Events

Le Colloque Qualité de Montreal (Tuesday, May 4, 2017)

Please join us for the "Quality in Action" seminar (colloque), which will take place on May 4, 2017 in Montreal. Sign up at or at the official website for the event.

Ten (10) experienced speakers will introduce you to various relevant quality themes in a practical way, so that you may leave with an applicable tool for your organization.

Cost for the seminar and evening events, early registration (before March 15):
            ASQ member: $200
            Non-member: $300
            Student: $70

If you will not be available during the day for the seminar, come join us for the evening networking event, with cocktail and jazz band: $40.

ASQ Ottawa Section 407 (Saturday, April 22, 2017)

Lean White Belt – For Health Care and Public Service


Do you face one or more of the following issues in your organization?

-Long wait times
-Missing information
-High operating costs
-Unhappy clients
-Poor staff engagement
-Safety related issues
-Inefficient layout

Is this causing a lot of rework, duplication, waste and unnecessary extra work? Come out this 4-hour training session where you can bring your process and learn to apply Lean to YOUR work environment!

We will also follow two case studies from the healthcare sector and municipal government sector.

About your presenter

Charanjit (CJ) Singh is a passionate, results-driven professional and an enthusiastic public speaker. He has 22 plus years of experience in transforming numerous organizations, trained and coached over 3200 individuals. He gained Lean knowledge while working for HONDA and since then coached or led 100+ Lean project teams. He is a certified ADKAR Change management professional from Prosci, Lean Six Sigma Black Belt from ASQ and a Project management professional from PMI. He believes that people are limitless if engaged in a positive manner and can do wonders. He regularly speaks at ASQ Toronto, Kitchener, PMI Lakeshore and many other forums. CJ has previously trained PMI and ASQ chapter trainees on Lean White Belt and Lean Yellow Belt Training and have spoken on numerous Lean Six Sigma and leadership topics. He has trained numerous public service and healthcare professionals and embedded Lean in different levels of government.

PLACE: Centurion Conference & Event Center, 170 Colonnade Road, Nepean, ON. K2E 7J5
Presentation: 8:00 a.m. to 12:00 p.m.
Cost: $30
Recertification unit: 0.3

For full information and to register for the event, click HERE.

11. ASQ News

Recertification App
Recertification has never been easier. The new online recertification app is convenient, fast, and reliable. Simply upload documentation and submit – no shipping cost or risk of lost packages and less time to process. Direct members to My Account, My Certifications, Recertify. The process for recertification journals has not changed; recertification chairs can continue to support those who wish to use that format.
Read more . . .

Quality in Brazil
How is the life of a quality professional in Latin America different, or similar, to counterparts in other regions? Are the challenges and rewards the same as those faced by member leaders and local member communities around the world? Country counselor Fabio Ferraresi shares his thoughts on how ASQ greatly benefits quality practitioners in Brazil.
Read more . . .

Board Summary
The ASQ board of directors met in February to review 2016 business performance and discuss 2017 priorities. Chair Eric Hayler shares a brief summary of the meeting, including financial highlights and board-approved changes.
Read the summary . . .

Beyond The Standards
The concept of progressing from meeting minimum requirements to operating at world-class quality management system (QMS) performance levels seems to have been lost in many organizations today. In a new article in April's QP, Jack West and Charles Cianfrani explain why ISO 9001 compliance alone won't sustain an organization.
Read the article . . .

12. ASQ Montreal Section Education Program 2017

By Dr. David Tozer, Ph.D., ASQ CQE and SSBB, Education & Audit Chair

Having ASQ certification gives you an edge in the market and can significantly increase your income.

ASQ Certification often leads to higher paying employment.  The money invested in education and certification increases chances of finding employment quickly in the down sizing environment we live in.  People who take the section sponsored refresher courses, and spend at least twice as much time as spent in the classroom on self study, have an 80%, or better, chance of passing the examination on the first attempt.

Certified Quality Engineer Topics include: quality concepts, cost of quality, human resources, team formation and group dynamics, inspection, metrology, sampling, reliability, quality standards, quality audit, statistics, design of experiments, process improvement, liability, and modern management methods for improving quality.

Certified Six Sigma Black Belt Topics include: quality concepts, cost of quality, enterprise wide deployment, business process management, project management, team formation and group dynamics, define, measure, analyze, improve, control, lean enterprise, statistics, design of experiments, and design for six sigma.

Certified Six Sigma Green Belt Topics include: quality concepts, cost of quality, enterprise wide deployment, business process management, project management, team formation and group dynamics, define, measure, analyze, improve, control, and statistics.

Certified Manager of Quality/Organizational Excellence Topics include: quality concepts, quality planning, customer focus, quality standards, project management, cost of quality, team formation and group dynamics, human resources and improvement.

Certified Quality Auditor Topics include: quality concepts, team formation and group dynamics, management responsibility, audit objectives, audit preparation, audit conduct, audit reporting, sampling, and basic statistics.

Certified Quality Inspector Topics include: quality concepts, team formation and group dynamics, geometry, metrology, reading drawings, mechanical processes, statistical process control, inspection, and sampling.

Calendar and Registration Form

Questions? In house courses, etc.: Dr. David Tozer:  (514) 694-2830,

13. Executive Committee Meetings & Officers

Section Executive Committee (Leadership Team) Meetings are held at different locations, starting at 6 PM. The next regular meeting is tentatively scheduled for:

May 3, 2017

Consult the List of Your Executive for 2017 here

Note that all dates planned are subject to change.  Please call ahead to attend by contacting the Section Chair or the Section Secretary.

Note: Available on request for section members only are minutes of section executive meetings (contact the Secretary) and section operating budget information (contact the Treasurer).

14. Recertification

Is Your Recertification Due?

Look at your wallet card to see when your present certification is due to expire. If it says June 30, 2016 you should contact ASQ by phone at 1-800-248-1946 and explain your situation to them because your certification has lapsed and you are no longer certified.

If your wallet card states December 2016 you have until June 30, 2017 to get your journal to me. Why so long? Because you have an expiration date of December 31, 2016 plus or minus six months. To assist you with documenting your Recertification Units (RU) please use the Electronic Recertification Journal, or a paper equivalent, to document your claims. Please also complete the "Documentation Required" log for each section of point that you are claiming and attach all of the relevant evidence thereto. Journals with just the "ASQ Recertification Journal Application" page completed and no documented supporting evidence will not be accepted.

Maybe you’ve decided not to recertify because (a) you are unemployed, (b) no longer in the quality field or perhaps, (c ) your employer no longer will pay for it? Think about this, your certification belongs to you and no one else. Your name is on it and no one else’s. It is portable and you can bring the recognition to your next company. Remember how hard you had to study for it? If you let it lapse you must rewrite the exam. Do you know where you will be employed in a year or so? Well congratulations if you do because most of us don’t and it could come in handy then, it sure won’t hinder you to retain it. The cost at $69 USD to renew one certification is much less than it would be to rewrite. If you are unemployed then contact ASQ directly at 1-800-248-1946. Ask for “Recertification” then explain your unemployment situation to them. You may be able to have your due date extended. But at $69.00 that is not really that much if it will help land your next job?

If you are a member of Section 0401, Montreal then contact me (Norman) at to find out where to send your journal. If you are NOT a member of section 401 then contact ASQ directly at 1-800-248-1946.

Please DO NOT E-MAIL your journal to me. I am not set up to print all the required pages for every journal submitted. Use Canada Post or equivalent.

15. Unemployed Members Dues

Unemployed ASQ members receive a discount on their membership dues based on consecutive years of membership.

Consecutive Years of Membership Dues Discount
1-4 50%
5 or more 100%

Eligibility Criteria

  • You must be a Full, Senior, or Fellow member.
  • Any years as a Forum, Associate, or enrolled student do not qualify.
  • You may submit this application only after being unemployed for at least 90 days.
  • You must be actively seeking employment.
  • Retired or self-employed members are not eligible. ASQ offers a similar benefit for retired members.


  • Your basic membership dues for the current membership year will be paid or partially paid by ASQ. Basic membership dues exclude
    additional Forums and Divisions, journals, and additional Sections (Seniors and Fellows—you keep your extra benefit of choice).
  • You may participate in the program for no more than two years in your membership lifetime. You must complete an application for the second
    year of participation.
  • After renewing your membership, please visit Careers in Quality to search for jobs, apply for positions online, and post your resume for employers to view.

NOTE: The following links require that you be logged into your account before you try to activate them.

Download the ASQ Unemployment Program Application PDF (105 KB)

NOTE: The information related to this benefit was correct at the time this Newsletter was issued.  But as the ASQ has the right to revise its benefits, please contact the ASQ for the latest information on this benefit.  It may be revised or discontinued at any time.

16. Feedback

Please send us your comments about the ASQ Montreal Section 0401 E-Newsletter (topics, layout, length, etc.).  Do you want to contribute an article (English or French) or a good idea?  Contact us by e-mail.

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The ASQ Montreal Section 0401 Newsletter is prepared by and published for its members.
Section web site:
Newsletter Editor: Michael Bournazian, Eng.
The opinions expressed in the Newsletter are those of the authors, not those of ASQ. Articles may be reproduced if the source is stated
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