Section 0401

May 2017 (Volume 67 - Issue 5)

Our objective: To increase awareness, interest, and involvement in Section activities and quality-related subjects. 

Visit our web site at

1 - Next Event

7 - Voice Of The Customer 

13 - Executive Committee Meetings & Officers 

2 - Ad / Publicité

8 - Welcome to our New Members

14 - Recertification

3 - Upcoming ASQ Section 401 Events

9 - Organization Members

15 - New ASQ Examination Format Experience

4 - The Editor's Corner

10 - Other ASQ Events

16 - Unemployed Member Dues

5 - A Word from Your Section Chair

11 - ASQ News

17 - Feedback/Advertising Rates

6 - Had You Come to the Last Event

12 - Section Education Program

1. Next Event


Wednesday, May 31, 2017


6:00 PM



1790 Cote Vertu
St. Laurent, Quebec
H4L 2A6



Rajesh K. Tyagi

Vice President, Data and Operations, SimpliFied FinTech Private Limited


Please join us on May 31st, 2017 to listen to our guest speaker present the topic of Mind Mapping for Quality Professionals.

2. Ad / Publicité


Mindmapping, representing the radiant and non-linear thinking of a human brain, visualizes the connections among interrelated ideas and concepts. The mindmap, in the form of a tree having a core thought in form of the trunk connected to the branches and twigs, provides a global view and a detailed view in the same map. Mindmapping has numerous applications for quality professionals, for example, data capture, documenting meetings, capturing information from brainstorming sessions, root cause analysis, problem solving and project planning. Mind maps can be used to train employees, to explain concepts and in continuous improvement and innovation driven efforts.

This session will focus on reviewing existing software packages available for quality professionals, preparing business presentations using Mindmaps and comparing mind maps to root cause analysis.  


Dr. Rajesh Tyagi is a Fellow member of the ASQ and an executive committee member of the Section 401. Dr. Tyagi also teaches at Executive MBA level at Telfer School of Management, University of Ottawa. He is the co-author of Six Sigma for Transactions and Service (2005) and A Complete and Balanced Service Scorecard: Creating Value Through Sustained Performance Improvement (2008).

Before moving to Montreal in 2008, Dr. Tyagi co-founded a biomedical device manufacturing company in Singapore. He obtained his PhD in Chemical Engineering at the University of Ottawa, Canada and MBA from the Kellogg School of Management, Northwestern University.



ASQ Members, Non-members and Students: $30 for meal, tax and service included
New ASQ Members: Free
Drinks not included

As noted above, this event will be at a new location, the Via Marcello Restaurant.
There is free parking directly in front of the restaurant.
It is also within walking distance of the Cote-Vertu metro station, which is on the orange line.
You can also take the 121 STM Bus (Sauvé/Cote-Vertu) direction west, and get off at the Cote-Vertu/Leduc stop close to the restaurant.

Bring your business cards and be ready to network.

To register for any event or for more information on events please contact:

Dr. David Tozer


3. Upcoming ASQ Section 401 Events

July 7, 2017: Golf Tournament

The ASQ Quebec sections, Montreal 401 and Montréal francophone 404, invite you to its yearly golf tournament on Friday, July 8, 2017 at Bas de Roc in Joliette, Quebec.

September 27, 2017: Plant Tour
October 25, 2017: General Assembly + Healthcare
November 29, 2017: Pecha Kucha Night

Please make a point to join us!

4. The Editor's Corner

By Michael Bournazian, Eng., Newsletter Editor, ASQ Senior Member, CSSGB


Any feedback?  Click on the link in the bottom right corner of this section and let me know.  Thanks.

5. A Word from your Section Chair

By Robert Demers, ASQ Senior Member, CQA & CSSGB

NCORNONC? – Or might be clearer if written with the spaces: NC or no NC?

In a past article, our Newsletter Editor found it ironic that a NC was raised for his wall calendar on a 5S audit. Our long time member George Azedo from SAI Global answered him with determination (see his answer) that an auditor’s job is to find conformity and raise NC whenever that applies.

Lately (on 2 occasions) I was asked by a client why they should stay with their Certification Body (CB) as they don’t see the relevance of their audit. When explained, the clients meant that every year the CB’s auditors come and go and as a colleague told me once "Some auditor do industrial sightseeing".

What good does that do for our business clients asks? We recertify and unless we change our QA Manager we go on for another year without improving our QMS.

Auditors are not allowed to do consulting while auditing for CB’s. What they are allowed to do is give NCs for detected problems, not hide them in OFI statements, using words that will not be interpreted by reviewers as a hidden NC.

Like I said, twice in recent audits I was asked that question BUT when you raise a NC, the client raises his eyebrow and starts arguing. Usual first comment is a reference to previous auditors that never mentioned anything close to that problem, then comes the plea for keeping the image with the boss.

Guess what? Arguing is the natural first reaction and although some argue more (and longer) than others, if they are pointed to the article of the standard (specific paragraph and all) they usually quiet down.

Of course an audit is a sampling process and auditors that keep auditing the same companies for ages will usually sample the same places over and over. Once you have a routine, it is hard to change (it takes an extra effort). So to break the routine, change the auditor (not the CB). The new standard transition will also be a good opportunity to a fresh start (clients and auditors).

Again, auditors should not be friends that you welcome year after year and discuss family matters. An auditor should make you feel uncomfortable to keep you on your toes. A new auditor will have a different approach, different questions and will look in different places.

A change of auditors could be considered as part of your Continuous Improvement (CI) process, and look at a NC as a way to improve your QMS. The more you argue, the less NC you may get, just like the captain of the team that argues on a penalty with the referee (next time the ref will think twice before issuing a penalty). So, if I ask NCORNONC? What will be your answer?

By the way, the Colloque organized by Section 0404 at ÉTS was a success. I really enjoyed. Now let’s go to the Ottawa conference in September. Hope you won’t miss this one also.

505 words 

Give me your feedback by e-mail

6. Had You Come to the Last Event

By Gordon Ayotte, ASQ Director, CQE, CQM, CSSBB

Had you come . . . AS9100 Rev. D

On Wednesday, April 26th, ASQ Section 401 had a presentation on AS9100 Revision D.  Our speaker Robert Demers was very informative and presented enthusiastically.

Had you come to this presentation, you would have been exposed to an overview of the key changes and new requirements, and gained knowledge about the differences and how the new revision can affect your Quality System, and your company's preparation for the transition.

Some of the key points brought up:

•Preventive Action current clause requirements are absorbed into Risk & Opportunities and Non-conformance & corrective action clauses, 9100 additions reinforce prevention;
• Counterfeit Products enhanced in carefully select areas and limited new requirements;
• Configuration Management clarified and improved considerably to address stakeholder needs;
• Product Realization & Planning clarified, and enhanced planning throughout the standard;
• Human Factors added as a consideration in Nonconformity / Corrective Action;
• Current 9100 requirements for risk merged with the new ISO requirements, with emphasis on Risks in Operations.

7. Voice Of The Customer

By Eric Hosking, Senior Fellow of Quality at PWC, BApSc in Mech Eng, MBA, CQE, CSSBB and CQA

The ASQ VOC chairs are meeting in a series of Webinars that serve to train the VOC chairs in how to understand their membership, and how to best respond to their needs. The first of such Webinars was held on April 16th. Others will follow.

In the meantime Section 401 continues to provide a series of events that register well with the members that attend. The most recent, "AS9100D from an Auditor's point of view", was very well received with the feedback giving the speaker a 100% rating of 4 or 5 out of 5. This was our third event at a new venue, Via Marcello. Over 90% liked the event/venue, but not all did, which is very typical regardless of where we hold an event.

8. Welcome to our New Members

APRIL 2017
George Azedo
Souheil Chad
Melanie Comeau
Bhavreet Gill
Quynh Nguyen
Mani Kanta Rajkumar

9. Organziation Members

ASQ Montreal Section is currently looking for new Organization Members.

10. Other ASQ Events

ASQ Canada Conference 2017 (September 25-26, 2017 - Ottawa, Ontario)

Registration is in full swing for the upcoming ASQ Canada Conference, to be held later this year in our Nation's capital.

For information on speakers, accommodations, sponsorship opportunities and more, visit the conference website (CLICK HERE).

11. ASQ News

Conferences and Events
With the 2017 World Conference on Quality and Improvement just ended, it's time to look ahead to what's next for ASQ member leaders. It's easy to stay on top of all conferences and events by visiting the ASQ website. Don't miss a chance to connect with your quality colleagues.
See upcoming events . . .

Sister Sections in China
After 10 years in North Asia, ASQ has five very active communities in the region. Several local member communities (LMCs) have expressed interest in connecting as "sister sections" to units in North America. Opportunities exist in Beijing, Shanghai, Shenzhen, Hong Kong, and Taiwan.
Read more . . .

Survey Software
Divisions and sections have access to free Qualtrics survey software. Not only can you create your own surveys but you can track reservations for meetings and events. Select a voice of the customer chair to serve as the contact and ask your Community Development administrator for your new account information.
Learn more . . .

New Ways to Network
Austin Section 1416 has found a unique way to bring in new members to section meetings. It's a Meetup subscription. They wanted to alert non-ASQ members about their section events. Jim Johnstone, chair of Austin 1416, explains how they successfully use Meetup and the opportunities it has created for his section.
Read more . . .

12. ASQ Montreal Section Education Program 2017

By Dr. David Tozer, Ph.D., ASQ CQE and SSBB, Education & Audit Chair

Having ASQ certification gives you an edge in the market and can significantly increase your income.

ASQ Certification often leads to higher paying employment.  The money invested in education and certification increases chances of finding employment quickly in the down sizing environment we live in.  People who take the section sponsored refresher courses, and spend at least twice as much time as spent in the classroom on self study, have an 80%, or better, chance of passing the examination on the first attempt.

Certified Quality Engineer Topics include: quality concepts, cost of quality, human resources, team formation and group dynamics, inspection, metrology, sampling, reliability, quality standards, quality audit, statistics, design of experiments, process improvement, liability, and modern management methods for improving quality.

Certified Six Sigma Black Belt Topics include: quality concepts, cost of quality, enterprise wide deployment, business process management, project management, team formation and group dynamics, define, measure, analyze, improve, control, lean enterprise, statistics, design of experiments, and design for six sigma.

Certified Six Sigma Green Belt Topics include: quality concepts, cost of quality, enterprise wide deployment, business process management, project management, team formation and group dynamics, define, measure, analyze, improve, control, and statistics.

Certified Manager of Quality/Organizational Excellence Topics include: quality concepts, quality planning, customer focus, quality standards, project management, cost of quality, team formation and group dynamics, human resources and improvement.

Certified Quality Auditor Topics include: quality concepts, team formation and group dynamics, management responsibility, audit objectives, audit preparation, audit conduct, audit reporting, sampling, and basic statistics.

Certified Quality Inspector Topics include: quality concepts, team formation and group dynamics, geometry, metrology, reading drawings, mechanical processes, statistical process control, inspection, and sampling.

Calendar and Registration Form

Questions? In house courses, etc.: Dr. David Tozer:  (514) 694-2830,

13. Executive Committee Meetings & Officers

Section Executive Committee (Leadership Team) Meetings are held at different locations, starting at 6 PM. The next regular meeting is tentatively scheduled for:

June 7, 2017

Consult the List of Your Executive for 2017 here

Note that all dates planned are subject to change.  Please call ahead to attend by contacting the Section Chair or the Section Secretary.

Note: Available on request for section members only are minutes of section executive meetings (contact the Secretary) and section operating budget information (contact the Treasurer).

14. Recertification

Is Your Recertification Due?

Look at your wallet card to see when your present certification is due to expire. If it says June 30, 2016 you should contact ASQ by phone at 1-800-248-1946 and explain your situation to them because your certification has lapsed and you are no longer certified.

If your wallet card states December 2016 you have until June 30, 2017 to get your journal to me. Why so long? Because you have an expiration date of December 31, 2016 plus or minus six months. To assist you with documenting your Recertification Units (RU) please use the Electronic Recertification Journal, or a paper equivalent, to document your claims. Please also complete the "Documentation Required" log for each section of point that you are claiming and attach all of the relevant evidence thereto. Journals with just the "ASQ Recertification Journal Application" page completed and no documented supporting evidence will not be accepted.

Maybe you’ve decided not to recertify because (a) you are unemployed, (b) no longer in the quality field or perhaps, (c ) your employer no longer will pay for it? Think about this, your certification belongs to you and no one else. Your name is on it and no one else’s. It is portable and you can bring the recognition to your next company. Remember how hard you had to study for it? If you let it lapse you must rewrite the exam. Do you know where you will be employed in a year or so? Well congratulations if you do because most of us don’t and it could come in handy then, it sure won’t hinder you to retain it. The cost at $69 USD to renew one certification is much less than it would be to rewrite. If you are unemployed then contact ASQ directly at 1-800-248-1946. Ask for “Recertification” then explain your unemployment situation to them. You may be able to have your due date extended. But at $69.00 that is not really that much if it will help land your next job?

If you are a member of Section 0401, Montreal then contact me (Norman) at to find out where to send your journal. If you are NOT a member of section 401 then contact ASQ directly at 1-800-248-1946.

Please DO NOT E-MAIL your journal to me. I am not set up to print all the required pages for every journal submitted. Use Canada Post or equivalent.

15. New ASQ Examination Format Experience

A gentleman from ASQ Section 404 (Montreal Francophone) wanted to experience the new ASQ exam format for himself and decided to write about it.

The following is from Jean-Marie Richard and reprinted here with his permission. It was originally written in French and translated into English. The links below are in both French and English and are in PDF format.

16. Unemployed Members Dues

Unemployed ASQ members receive a discount on their membership dues based on consecutive years of membership.

Consecutive Years of Membership Dues Discount
1-4 50%
5 or more 100%

Eligibility Criteria

  • You must be a Full, Senior, or Fellow member.
  • Any years as a Forum, Associate, or enrolled student do not qualify.
  • You may submit this application only after being unemployed for at least 90 days.
  • You must be actively seeking employment.
  • Retired or self-employed members are not eligible. ASQ offers a similar benefit for retired members.


  • Your basic membership dues for the current membership year will be paid or partially paid by ASQ. Basic membership dues exclude
    additional Forums and Divisions, journals, and additional Sections (Seniors and Fellows—you keep your extra benefit of choice).
  • You may participate in the program for no more than two years in your membership lifetime. You must complete an application for the second
    year of participation.
  • After renewing your membership, please visit Careers in Quality to search for jobs, apply for positions online, and post your resume for employers to view.

NOTE: The following links require that you be logged into your account before you try to activate them.

Download the ASQ Unemployment Program Application PDF (105 KB)

NOTE: The information related to this benefit was correct at the time this Newsletter was issued.  But as the ASQ has the right to revise its benefits, please contact the ASQ for the latest information on this benefit.  It may be revised or discontinued at any time.

17. Feedback

Please send us your comments about the ASQ Montreal Section 0401 E-Newsletter (topics, layout, length, etc.).  Do you want to contribute an article (English or French) or a good idea?  Contact us by e-mail.

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The ASQ Montreal Section 0401 Newsletter is prepared by and published for its members.
Section web site:
Newsletter Editor: Michael Bournazian, Eng.
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