May 2017 (Volume 67 - Issue 5)
objective: To increase awareness,
interest, and involvement in Section activities and quality-related subjects.
Visit our web site at http://www.asqmontreal.qc.ca/
|10 - Other ASQ Events|
|17 - Feedback/Advertising Rates|
1. Next Event
Wednesday, May 31, 2017
St. Laurent, Quebec
MIND MAPPING FOR QUALITY PROFESSIONALS
Rajesh K. Tyagi
Vice President, Data and Operations, SimpliFied FinTech Private Limited
join us on May 31st, 2017 to
listen to our guest
speaker present the
Mapping for Quality Professionals.
ABOUT THE EVENT
Mindmapping, representing the radiant and non-linear thinking of a human brain, visualizes the connections among interrelated ideas and concepts. The mindmap, in the form of a tree having a core thought in form of the trunk connected to the branches and twigs, provides a global view and a detailed view in the same map. Mindmapping has numerous applications for quality professionals, for example, data capture, documenting meetings, capturing information from brainstorming sessions, root cause analysis, problem solving and project planning. Mind maps can be used to train employees, to explain concepts and in continuous improvement and innovation driven efforts.
This session will focus on reviewing existing software packages available for quality professionals, preparing business presentations using Mindmaps and comparing mind maps to root cause analysis.
ABOUT YOUR SPEAKER
Dr. Rajesh Tyagi is a Fellow member of the ASQ and an executive committee member of the Section 401. Dr. Tyagi also teaches at Executive MBA level at Telfer School of Management, University of Ottawa. He is the co-author of Six Sigma for Transactions and Service (2005) and A Complete and Balanced Service Scorecard: Creating Value Through Sustained Performance Improvement (2008).
Before moving to Montreal in 2008, Dr. Tyagi co-founded a biomedical device manufacturing company in Singapore. He obtained his PhD in Chemical Engineering at the University of Ottawa, Canada and MBA from the Kellogg School of Management, Northwestern University.
your business cards and be ready to
your business cards and be ready to
Dr. David Tozer
3. Upcoming ASQ Section 401 EventsJuly 7, 2017: Golf Tournament
The ASQ Quebec sections, Montreal 401 and Montréal francophone 404, invite you to its yearly golf tournament on Friday, July 8, 2017 at Bas de Roc in Joliette, Quebec.
September 27, 2017: Plant Tour
October 25, 2017: General Assembly + Healthcare
November 29, 2017: Pecha Kucha Night
Please make a point to join us!
4. The Editor's Corner
By Michael Bournazian, Eng., Newsletter Editor, ASQ Senior Member, CSSGB
Any feedback? Click on the link in the bottom right corner of this section and let me know. Thanks.
5. A Word from your Section Chair
NCORNONC? – Or might be clearer if written with the spaces: NC or no NC?
In a past article, our Newsletter Editor found it ironic that a NC was raised for his wall calendar on a 5S audit. Our long time member George Azedo from SAI Global answered him with determination (see his answer) that an auditor’s job is to find conformity and raise NC whenever that applies.
Lately (on 2 occasions) I was asked by a client why they should stay with their Certification Body (CB) as they don’t see the relevance of their audit. When explained, the clients meant that every year the CB’s auditors come and go and as a colleague told me once "Some auditor do industrial sightseeing".
What good does that do for our business clients asks? We recertify and unless we change our QA Manager we go on for another year without improving our QMS.
Auditors are not allowed to do consulting while auditing for CB’s. What they are allowed to do is give NCs for detected problems, not hide them in OFI statements, using words that will not be interpreted by reviewers as a hidden NC.
Like I said, twice in recent audits I was asked that question BUT when you raise a NC, the client raises his eyebrow and starts arguing. Usual first comment is a reference to previous auditors that never mentioned anything close to that problem, then comes the plea for keeping the image with the boss.
Guess what? Arguing is the natural first reaction and although some argue more (and longer) than others, if they are pointed to the article of the standard (specific paragraph and all) they usually quiet down.
Of course an audit is a sampling process and auditors that keep auditing the same companies for ages will usually sample the same places over and over. Once you have a routine, it is hard to change (it takes an extra effort). So to break the routine, change the auditor (not the CB). The new standard transition will also be a good opportunity to a fresh start (clients and auditors).
Again, auditors should not be friends that you welcome year after year and discuss family matters. An auditor should make you feel uncomfortable to keep you on your toes. A new auditor will have a different approach, different questions and will look in different places.
A change of auditors could be considered as part of your Continuous Improvement (CI) process, and look at a NC as a way to improve your QMS. The more you argue, the less NC you may get, just like the captain of the team that argues on a penalty with the referee (next time the ref will think twice before issuing a penalty). So, if I ask NCORNONC? What will be your answer?
By the way, the Colloque organized by Section 0404 at ÉTS was a success. I really enjoyed. Now let’s go to the Ottawa conference in September. Hope you won’t miss this one also.
6. Had You Come to the Last Event
By Gordon Ayotte, ASQ Director, CQE, CQM, CSSBB
Had you come . . . AS9100 Rev. D
On Wednesday, April 26th, ASQ Section 401 had a presentation on AS9100 Revision D. Our speaker Robert Demers was very informative and presented enthusiastically.
Had you come to this presentation, you would have been exposed to an overview of the key changes and new requirements, and gained knowledge about the differences and how the new revision can affect your Quality System, and your company's preparation for the transition.
Some of the key points brought up:
•Preventive Action current clause requirements are absorbed into Risk & Opportunities and Non-conformance & corrective action clauses, 9100 additions reinforce prevention;
• Counterfeit Products enhanced in carefully select areas and limited new requirements;
• Configuration Management clarified and improved considerably to address stakeholder needs;
• Product Realization & Planning clarified, and enhanced planning throughout the standard;
• Human Factors added as a consideration in Nonconformity / Corrective Action;
• Current 9100 requirements for risk merged with the new ISO requirements, with emphasis on Risks in Operations.
7. Voice Of The Customer
Senior Fellow of Quality at PWC, BApSc in Mech Eng, MBA, CQE, CSSBB and
8. Welcome to our New Members
Mani Kanta Rajkumar
9. Organziation Members
ASQ Montreal Section is currently looking for new Organization Members.
11. ASQ News
Conferences and Events
Sections in China
New Ways to Network
12. ASQ Montreal Section Education Program 2017
Ph.D., ASQ CQE and SSBB, Education & Audit Chair
Having ASQ certification gives you an edge in the market and can significantly increase your income.
ASQ Certification often leads to higher paying employment. The money invested in education and certification increases chances of finding employment quickly in the down sizing environment we live in. People who take the section sponsored refresher courses, and spend at least twice as much time as spent in the classroom on self study, have an 80%, or better, chance of passing the examination on the first attempt.
Certified Quality Engineer Topics include: quality concepts, cost of quality, human resources, team formation and group dynamics, inspection, metrology, sampling, reliability, quality standards, quality audit, statistics, design of experiments, process improvement, liability, and modern management methods for improving quality.
Certified Six Sigma Black Belt Topics include: quality concepts, cost of quality, enterprise wide deployment, business process management, project management, team formation and group dynamics, define, measure, analyze, improve, control, lean enterprise, statistics, design of experiments, and design for six sigma.
Certified Six Sigma Green Belt Topics include: quality concepts, cost of quality, enterprise wide deployment, business process management, project management, team formation and group dynamics, define, measure, analyze, improve, control, and statistics.
Certified Manager of Quality/Organizational Excellence Topics include: quality concepts, quality planning, customer focus, quality standards, project management, cost of quality, team formation and group dynamics, human resources and improvement.
Certified Quality Auditor Topics include: quality concepts, team formation and group dynamics, management responsibility, audit objectives, audit preparation, audit conduct, audit reporting, sampling, and basic statistics.
Certified Quality Inspector Topics include: quality concepts, team formation and group dynamics, geometry, metrology, reading drawings, mechanical processes, statistical process control, inspection, and sampling.
Calendar and Registration Form
Questions? In house courses, etc.: Dr. David Tozer: (514) 694-2830, email@example.com
13. Executive Committee Meetings & Officers
Section Executive Committee (Leadership Team) Meetings are held at different locations, starting at 6 PM. The next regular meeting is tentatively scheduled for:
June 7, 2017
Consult the List of Your Executive
14. RecertificationIs Your Recertification Due?
Look at your wallet card to see when your present certification is due to expire. If it says June 30, 2016 you should contact ASQ by phone at 1-800-248-1946 and explain your situation to them because your certification has lapsed and you are no longer certified.
If your wallet card states December 2016 you have until June 30, 2017 to get your journal to me. Why so long? Because you have an expiration date of December 31, 2016 plus or minus six months. To assist you with documenting your Recertification Units (RU) please use the Electronic Recertification Journal, or a paper equivalent, to document your claims. Please also complete the "Documentation Required" log for each section of point that you are claiming and attach all of the relevant evidence thereto. Journals with just the "ASQ Recertification Journal Application" page completed and no documented supporting evidence will not be accepted.
Maybe you’ve decided not to recertify because (a) you are unemployed, (b) no longer in the quality field or perhaps, (c ) your employer no longer will pay for it? Think about this, your certification belongs to you and no one else. Your name is on it and no one else’s. It is portable and you can bring the recognition to your next company. Remember how hard you had to study for it? If you let it lapse you must rewrite the exam. Do you know where you will be employed in a year or so? Well congratulations if you do because most of us don’t and it could come in handy then, it sure won’t hinder you to retain it. The cost at $69 USD to renew one certification is much less than it would be to rewrite. If you are unemployed then contact ASQ directly at 1-800-248-1946. Ask for “Recertification” then explain your unemployment situation to them. You may be able to have your due date extended. But at $69.00 that is not really that much if it will help land your next job?
If you are a member of Section 0401, Montreal then contact me (Norman) at firstname.lastname@example.org to find out where to send your journal. If you are NOT a member of section 401 then contact ASQ directly at 1-800-248-1946.
Please DO NOT E-MAIL your journal to me. I am not set up to print all the required pages for every journal submitted. Use Canada Post or equivalent.
15. New ASQ Examination Format ExperienceA gentleman from ASQ Section 404 (Montreal Francophone) wanted to experience the new ASQ exam format for himself and decided to write about it.
The following is from Jean-Marie Richard and reprinted here with his permission. It was originally written in French and translated into English. The links below are in both French and English and are in PDF format.
16. Unemployed Members Dues
Unemployed ASQ members receive a discount on their membership dues based on consecutive years of membership.
NOTE: The following links require that you be logged into your account before you try to activate them.
Download the ASQ Unemployment Program
PDF (105 KB)
Please send us your comments about the ASQ Montreal Section 0401 E-Newsletter (topics, layout, length, etc.). Do you want to contribute an article (English or French) or a good idea? Contact us by e-mail.
Pass it on
We invite you to forward this Newsletter to friends and colleagues who may be interested.
Section 0401 Newsletter is prepared by and published for its members.
How to Opt Out.