Section 0401

June 2017 (Volume 67 - Issue 6)

Our objective: To increase awareness, interest, and involvement in Section activities and quality-related subjects.  Visit our web site at

1 - Next Event

7 - Voice Of The Customer 

13 - Executive Committee Meetings & Officers 

2 - Ad / Publicité

8 - Welcome to our New Members

14 - Recertification

3 - Upcoming ASQ Section 401 Events

9 - Organization Members

15 - Unemployed Member Dues

4 - The Editor's Corner

10 - Other ASQ Events

16 - Feedback/Advertising Rate

5 - A Word from Your Section Chair

11 - ASQ News

6 - Had You Come to the Last Event

12 - Section Education Program

1. Next Event


Date: Friday, July 7, 2017
Time: Day and Evening
Place: Base de Roc

2870, Base de Roc
Joliette, Quebec
J6E 3Z1

The ASQ Quebec sections, Montreal 401 and Montréal francophone 404, invite you to its yearly golf tournament on Friday, July 7, 2017.

Do not wait: register yourself alone or with one or two colleagues/friends, and be paired up with other quality professionals or create your own foursome.

2. Ad / Publicité

Please join us for our annual Golf Tournament. It is a great opportunity for networking. It does not matter if you already play golf or not! You can also rent golf equipment directly at the Club.

After a great afternoon playing golf, you will be glad to relax on the terrace and enjoy a nice supper in the golf club restaurant. Participation prizes will be drawn during the evening.

The day is $110 for golf and supper with door prizes. Golf alone is $55.00, or if you wish to join us just for the supper, it is $55.00. Registration is at using the registration form at the links below.

Hope to see you and talk with you on July 7th!

Base de Roc, Joliette

Golf Registration Form (French)

Golf Registration Form (English)

3. Upcoming ASQ Section 401 Events

September 20, 2017: Escape Management at P&WC (with Avrum Goldman and Luc Juneau)

October 25, 2017: Continuous Improvement at the MUHC (with Noe White)

November 29, 2017: Pecha Kucha Night (our 4th PK event, always a popular draw).
    Confirmed presenters
        1) Raymond Dyer (SDP Telecom)
        2) Mutair Kadiri (Bombardier)
        3) Dubravka Kusmic (WECO Electrical Connectors)
        4) If you would like to be our 4th and final speaker, please contact Michael Bournazian
            directly with your presentation idea/synopsis.

Please make a point to join us!

4. The Editor's Corner

By Michael Bournazian, Eng., Newsletter Editor, ASQ Senior Member, CSSGB

As I usually do in our June newsletter, I would like to wish everyone a good summer, with warm and enjoyable weather and quality time doing all the things that bring you happiness.

Hopefully, one of those things that will bring you happiness will be participating in our annual golf tournament with our sister section ASQ 404 Montreal.  see Section 2 above for all your registration information needs.

And as summer winds down in September, make sure to start the autumn season right by joining your fellow Quality colleagues in Ottawa for the ASQ Canada Conference. Scroll down to Section 10 for information regarding this conference.  Hope to see your there!


Any feedback?  Click on the link in the bottom right corner of this section and let me know. Thanks.

5. A Word from your Section Chair

By Robert Demers, ASQ Senior Member, CQA & CSSGB

Engineering, formerly §7.3 is now §8.3, is basically the same and is probably the only section of the new ISO standard that was affected less.

Although well mastered, I have always been a little bit scared of this process as an auditor. It’s the process with the most meat to bite into but also the one process with the least time to devote to.

A friend of mine, outside of his normal 9 to 5 engineering designer job, is also working on his own project. He is designing a three wheeler bicycle with electrical assistance. It’s the Spyder of the pedal bike with an electrical nuance.

François (Garneau) has been working for 4 years on the Design and Development of this electrically assisted bicycle. An engineering feat if you consider that he started from a white page.

This was not his first challenge. He has also developed a retractable table that is now installed in the customization of Global aircraft from Bombardier. His bi(tri)cycle can be seen at

François is very well organized and he can talk about his bicycle for hours, without ever being tired of repeating the same stories over and over. Should I be auditing his §8.3, I would be deep into listening about those stories, with interest, but my allowed 4 hours audit time would be over. Time management is the auditor’s worst enemy.

His bicycle is a few hundred parts big and many sub-assemblies large with many design changes and has many different configurations. Luckily he is the sole designer, and his design briefs don’t have to meet the official project 5 formal stages.

Where the bike stands now, this can only be considered the prototype stage. Design is a complex process and there are so many twists, variables and things to follow and keep up with. If you have to be organized, this is the process to do it. Engineers by definition are logical, with Cartesian minds. Are they always organized, is the auditor’s question; you have to figure it out and write your report before lunch (4 hours).

Let’s follow the bike route. Last weekend was the 33th Montreal’s "Tour de l’Ile". It was the first official public release of the bike and I was the official "Chuck Yeager" of the ground level 50 km tour. This was a special occasion where we celebrated Vélo Québec’s 50th anniversary along with Montreal’s 375th anniversary. You can say that this three wheeler was officially born on an official day.

For the occasion, what could be more official than a presentation at Radio-Canada’s mid-day television newscast (click here to view the 2 minutes extract). Okay, the pilot was not the best shot, but stop mocking and be careful, he could be your next engineering process auditor.


Have you registered for the ASQ Ottawa conference in September? You never know, you may meet the next Hollywood bicycle test pilot there along with all those better endowed conference presenters.

515 words 

Give me your feedback by e-mail

6. Had You Come to the Last Event

By Gordon Ayotte, ASQ Director, CQE, CQM, CSSBB

Had you come . . . AS9100 Rev. D

On Wednesday, May 31st, ASQ Section 401 had a presentation on Mind Mapping for Quality Professionals by Dr. Rajesh Kumar Tyagi which was interesting and very well presented.

Had you come to this presentation, you would have learned what Mind Mapping is and why its is used.

Mind Mapping is:
-A graphical way to represent ideas and concepts;
-A visual thinking tool that helps to structure information;
-An easy way to brainstorm thoughts organically without worrying about order and structure;
-A diagram for representing tasks, words, concepts, or items linked to and arranged around a central concept or subject.

Why use it:
-Brain applies Radiant Thinking - we don’t recall all facts in order;
-Free flow of ideas;
-Harnesses the full range of cortical skills - word, image, number, logic, rhythm, color and spatial awareness;
-Captures out-of-order, out-of-proportion thoughts, still providing structure;
-Organizes thoughts, sub-thoughts together and gives a big picture road map;
-Helps team to focus.

Mind mapping captures ideas in a structured fashion without being concerned to following a rigid pre-set pattern, and represents radiant thinking.

It can be used in brainstorming, knowledge management, training/education, as well to represent (iterative) cause-effect (Ishikawa) diagrams.

It can be quite useful for quality professionals in the area of process improvement, data capture, note taking and problem solving.

7. Voice Of The Customer

By Eric Hosking, Senior Fellow of Quality at PWC, BApSc in Mech Eng, MBA, CQE, CSSBB and CQA

Feedback from our recent event, MInd Mapping, presented by Dr. Rajesh Tyagi was very well received by an audience who came to learn about this management tool which has applicability in a range of management activities, including Quality activities of brainstorming, problem solving and process mapping. 97% of attendees rated this 4 or 5 on our 5 point scale. The attendance was high and stretched the capacity of our venue, a fact noted by many attendees. We are looking at alternate venues.

This summer will see at least two VOC conferences hosted by the ASQ for all VOC Chairs. The second of the 2017 quarterly reviews will be held the 15th of June and a special seminar on the use of the Qualtrics survey tool will be held on the 22nd of June. I will update readers on the outcome of those conferences in our September Newsletter.

8. Welcome to our New Members

MAY 2017
Ziad Akl
Christine Bergeron
Soufiane Mohamed Chourouk
Brigitte D'Avanzo
Rafael Alencar De Paula
Shahbaz Masood
Regis Rehel
Reza Vasighi

9. Organziation Members

ASQ Montreal Section is currently looking for new Organization Members.

10. Other ASQ Events

ASQ Canada Conference 2017 (September 25-26, 2017 - Ottawa, Ontario)

Registration is in full swing for the upcoming ASQ Canada Conference, to be held later this year in our Nation's capital.

For information on speakers, accommodations, sponsorship opportunities and more, visit the conference website (CLICK HERE).

11. ASQ News

Anti-Spam Law Compliance
We are reviewing our global policy regarding commercial electronic messages or CEMs as a new Canadian Anti-Spam Law (CASL), goes into effect on July 1, 2017. The Canadian law will require that organizations have consent from recipients before sending commercial related messages...which will require members and customers to "opt-in" prior to receiving these communications. ASQ plans to adopt a broader policy of obtaining consent, regardless of location or region of the world. Stricter rules will be required for how and when members, customers and prospects, are communicated to and guidelines will be released soon.
Read current guidelines . . .

Phishing Alert
Please be advised that a fake email is being sent to some member leaders. It claims to come from ASQ CEO Bill Troy and contains an "" email address and a "secure PDF" but it is NOT a legitimate email. It will ask for your email and password but do not provide it. If you have already opened such an email, contact Community Development. And please alert your member unit to the scam.
Learn about phishing . . .

Engagement Webinar
As a member leader, do you feel that you can adequately convey the benefits and reasons for serving ASQ in a leadership position? Community Development has created a short PowerPoint presentation that will help as you recruit member leaders for the next year. Don't put your audience to sleep!
Access webinar . . .

Use of Member Data
Member information may be shared with member leaders for Society business purposes. It includes name, membership type and status, primary mailing address, other contact information, member unit affiliations, and certifications held. This confidential information must be used in accordance with Society policy.
Member lists and e-mail guidelines . . .

12. ASQ Montreal Section Education Program 2017

By Dr. David Tozer, Ph.D., ASQ CQE and SSBB, Education & Audit Chair

Having ASQ certification gives you an edge in the market and can significantly increase your income.

ASQ Certification often leads to higher paying employment.  The money invested in education and certification increases chances of finding employment quickly in the down sizing environment we live in.  People who take the section sponsored refresher courses, and spend at least twice as much time as spent in the classroom on self study, have an 80%, or better, chance of passing the examination on the first attempt.

Certified Quality Engineer Topics include: quality concepts, cost of quality, human resources, team formation and group dynamics, inspection, metrology, sampling, reliability, quality standards, quality audit, statistics, design of experiments, process improvement, liability, and modern management methods for improving quality.

Certified Six Sigma Black Belt Topics include: quality concepts, cost of quality, enterprise wide deployment, business process management, project management, team formation and group dynamics, define, measure, analyze, improve, control, lean enterprise, statistics, design of experiments, and design for six sigma.

Certified Six Sigma Green Belt Topics include: quality concepts, cost of quality, enterprise wide deployment, business process management, project management, team formation and group dynamics, define, measure, analyze, improve, control, and statistics.

Certified Manager of Quality/Organizational Excellence Topics include: quality concepts, quality planning, customer focus, quality standards, project management, cost of quality, team formation and group dynamics, human resources and improvement.

Certified Quality Auditor Topics include: quality concepts, team formation and group dynamics, management responsibility, audit objectives, audit preparation, audit conduct, audit reporting, sampling, and basic statistics.

Certified Quality Inspector Topics include: quality concepts, team formation and group dynamics, geometry, metrology, reading drawings, mechanical processes, statistical process control, inspection, and sampling.

Calendar and Registration Form

Questions? In house courses, etc.: Dr. David Tozer:  (514) 694-2830,

13. Executive Committee Meetings & Officers

Section Executive Committee (Leadership Team) Meetings are held at different locations, starting at 6 PM. The next regular meeting is tentatively scheduled for:

September 6, 2017

Consult the List of Your Executive for 2017 here

Note that all dates planned are subject to change.  Please call ahead to attend by contacting the Section Chair or the Section Secretary.

Note: Available on request for section members only are minutes of section executive meetings (contact the Secretary) and section operating budget information (contact the Treasurer).

14. Recertification

Is Your Recertification Due?

Look at your wallet card to see when your present certification is due to expire. If it says June 30, 2016 you should contact ASQ by phone at 1-800-248-1946 and explain your situation to them because your certification has lapsed and you are no longer certified.

If your wallet card states December 2016 you have until June 30, 2017 to get your journal to me. Why so long? Because you have an expiration date of December 31, 2016 plus or minus six months. To assist you with documenting your Recertification Units (RU) please use the Electronic Recertification Journal, or a paper equivalent, to document your claims. Please also complete the "Documentation Required" log for each section of point that you are claiming and attach all of the relevant evidence thereto. Journals with just the "ASQ Recertification Journal Application" page completed and no documented supporting evidence will not be accepted.

Maybe you’ve decided not to recertify because (a) you are unemployed, (b) no longer in the quality field or perhaps, (c ) your employer no longer will pay for it? Think about this, your certification belongs to you and no one else. Your name is on it and no one else’s. It is portable and you can bring the recognition to your next company. Remember how hard you had to study for it? If you let it lapse you must rewrite the exam. Do you know where you will be employed in a year or so? Well congratulations if you do because most of us don’t and it could come in handy then, it sure won’t hinder you to retain it. The cost at $69 USD to renew one certification is much less than it would be to rewrite. If you are unemployed then contact ASQ directly at 1-800-248-1946. Ask for “Recertification” then explain your unemployment situation to them. You may be able to have your due date extended. But at $69.00 that is not really that much if it will help land your next job?

If you are a member of Section 0401, Montreal then contact me (Norman) at to find out where to send your journal. If you are NOT a member of section 401 then contact ASQ directly at 1-800-248-1946.

Please DO NOT E-MAIL your journal to me. I am not set up to print all the required pages for every journal submitted. Use Canada Post or equivalent.

15. Unemployed Members Dues

Unemployed ASQ members receive a discount on their membership dues based on consecutive years of membership.

Consecutive Years of Membership Dues Discount
1-4 50%
5 or more 100%

Eligibility Criteria

  • You must be a Full, Senior, or Fellow member.
  • Any years as a Forum, Associate, or enrolled student do not qualify.
  • You may submit this application only after being unemployed for at least 90 days.
  • You must be actively seeking employment.
  • Retired or self-employed members are not eligible. ASQ offers a similar benefit for retired members.


  • Your basic membership dues for the current membership year will be paid or partially paid by ASQ. Basic membership dues exclude
    additional Forums and Divisions, journals, and additional Sections (Seniors and Fellows—you keep your extra benefit of choice).
  • You may participate in the program for no more than two years in your membership lifetime. You must complete an application for the second
    year of participation.
  • After renewing your membership, please visit Careers in Quality to search for jobs, apply for positions online, and post your resume for employers to view.

NOTE: The following links require that you be logged into your account before you try to activate them.

Download the ASQ Unemployment Program Application PDF (105 KB)

NOTE: The information related to this benefit was correct at the time this Newsletter was issued.  But as the ASQ has the right to revise its benefits, please contact the ASQ for the latest information on this benefit.  It may be revised or discontinued at any time.

16. Feedback

Please send us your comments about the ASQ Montreal Section 0401 E-Newsletter (topics, layout, length, etc.).  Do you want to contribute an article (English or French) or a good idea?  Contact us by e-mail.

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The ASQ Montreal Section 0401 Newsletter is prepared by and published for its members.
Section web site:
Newsletter Editor: Michael Bournazian, Eng.
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