Section 0401

September 2017 (Volume 67 - Issue 7)

Our objective: To increase awareness, interest, and involvement in Section activities and quality-related subjects.  Visit our web site at

1 - Next Event

7 - Voice Of The Customer 

13 - Executive Committee Meetings & Officers 

2 - Ad / Publicité

8 - Welcome to our New Members

14 - Proposed Slate of Officers

3 - Upcoming ASQ Section 401 Events

9 - Organization Members

15 - Unemployed Member Dues

4 - The Editor's Corner

10 - Other ASQ Events

16 - Feedback/Advertising Rates

5 - A Word from Your Section Chair

11 - ASQ News

6 - Had You Come to the Last Event

12 - Section Education Program

1. Next Event


Wednesday, September 20, 2017


6:00 PM



4759 Van Horne
Montreal, Quebec
H3W 1H8



Luc Juneau

Manager, Quality Clinic

Pratt & Whitney Canada

Avrum Goldman

Manager, PW800 Program Quality

Pratt & Whitney Canada


Please join us on September 20, 2017 to listen to our guest speakers present the topic of Escape Management: Lessons Learned from the Front Lines of Aerospace.

2. Ad / Publicité


In this presentation, Luc Juneau and Avrum Goldman will share lessons learned from their combined 70 years of experience building Quality into Aerospace products and services. They have seen a wide range of Escape Management events, across the entire value stream and the global supply network. They have condensed this experience into thought-provoking observations and “do’s and don’ts” for how to turn the worst of Quality Escapes into “golden nuggets” for your organization!


Luc Juneau is a graduate from “École Nationale d'Aeronautique" and has worked at Pratt & Whitney Canada for over 38 years.

He has worked in over 18 different Quality discipline functions, starting as a NDT inspector certified for 7 types of inspection, and progressing through Inspector in Manufacturing areas, Supply Chain, Supervision of Inspection, and Manager in Aftermarket Quality, MRB function & TCA Authorized Inspector.

He is currently Manager of control of nonconforming material process & procedures for the Quality Vice-President Office for the last 18 years, where this process has constantly improved.

Luc is known for his passion & his drive in Quality in regards to the multi-disciplinary team approach to problem solving. Luc also provides training on escape management process philosophy, both internally and to other UTC member companies.

Avrum Goldman (B. Eng, M. Eng, SSGB, CQE) has worked at Pratt & Whitney Canada for 32 years.

He has worked in Engineering (Design, Analytical, and Project Engineering), Quality (Supply Chain and Aftermarket) and Airworthiness (TCA DAA for PT6 engine design and for repair design).

He is currently the Program Quality Leader for the new PW800 family of engines.

Avrum gives seminars at Pratt & Whitney on topics including Engine familiarization, ACE, Quality, Airworthiness and Human factors. Both his parents were teachers, so he just can’t help it!


ASQ Members, Non-members and Students: $30 for meal, tax and service included
Dinner is to be a largely fixed menu, with some choices offered
Be advised that this is a BYOB restaurant.

As noted above, this event will be at a new location, the Thanjai Restaurant.
Five free places are available in the rear of the restaurant at 6:00pm.
In front of the restaurant, parking is on meters until 9:00pm.
Free parking may be available in the residential streets off Victoria and Van Horne.
Free parking is available at the Namur metro station. You can then take the metro one stop and get off at Plamondon metro station, followed by a short walk to the restaurant..

Bring your business cards and be ready to network.

To register for any event or for more information on events please contact:

Dr. David Tozer


3. Upcoming ASQ Section 401 Events

October 25, 2017: Continuous Improvement at the MUHC (with Noe White)

November 29, 2017: Pecha Kucha Night (our 4th PK event, always a popular draw).
    Confirmed presenters
        1) Raymond Dyer (SDP Telecom)
        2) Mutair Kadiri (Canadian National)
        3) Dubravka Kusmic (WECO Electrical Connectors)
        4) If you would like to be our 4th and final speaker, please contact Michael Bournazian
            directly with your presentation idea/synopsis.

Please make a point to join us!

4. The Editor's Corner

By Michael Bournazian, Eng., Newsletter Editor, ASQ Senior Member, CSSGB

So what is it exactly about summer that makes all good intentions go awry?

When I signed up to be a speaker at this year's ASQ Canada Conference in Ottawa (September 25-26, 2017), my good/grand/optimistic intention was to be able to submit my presentation well before the due date of August 25th.  Plenty of time to fit that in, I surmised.

The date: August 6, 2017.  As I sit down in front of my T.V. to watch a DVD from a Pink Floyd box set I recently purchased, I decided to watch CNN for a brief moment.  In that moment, the announcer on the screen had the good sense to use the words "Quality" and "Conference" in the same sentence, although not together.

My reaction . . . "HOLY (insert vulgar word here)!!!!!!!"

Because I am a serious Quality professional, I proceeded to do the only logical thing . . . watch the Pink Floyd DVD.  But not before blocking off my evenings for the upcoming week to complete my presentation.

Summer has a way of taking us away from our working lives, especially here in Canada where we actually have 4 distinct seasons (yet winter somehow seems to be 2 of them, psychologically speaking).

In the end, I submitted my presentation on time, and now I look forward to the conference to be able to deliver it.  As well, I look forward to meeting like-minded, like-employed people with whom I can discuss important topics . . . such as the pluses and minuses of our Canadian summers!

Hope to see you at the conference.  Registration is open, so please go ahead and join us.


Any feedback?  Click on the link in the bottom right corner of this section and let me know.  Thanks.

5. A Word from your Section Chair

By Robert Demers, ASQ Senior Member, CQA & CSSGB

Buzz words. Ever wonder why they make people buzz?

One I particularly like is "Urban". It is so popular nowadays that it is not unusual to see it attached to any promotion. Lately I have seen or read it accompanying these words:

"Griffintown is the new Urban style; Urban café; Urban condo; Urban life; Urban yoga; Urban rodeo; Urban this and Urban that."

Remember when the word Quality was used as a buzz word? Why is it that, in today’s competing world, the word Quality or ISO still means the same as the word urban to this Cathy in a late sixties’ Newlywed game show episode?

If you have some success in an enterprise, it doesn’t mean you have a good enterprise. Like an accountant used to say: "Although you make money, you are nevertheless losing a lot". What that really means is that making money doesn’t guarantee good business management; just means that you are in a good channel (at this time). The question to ask is: "How long will the alignment of the planets last?". Like this old saying
"If I had only known then what I know today".

This company I audited the recently had a QMS driven by young dudes, from who I was surprised to hear a statement like
"Now that I have managed with ISO9001, I don’t know how I could ever work differently in a job where there is no Quality Management System".

Lately my daughter worked for a small vet shop. Everyone (including the pet) entering the place was sure to have a warm welcome. Comments on Facebook all went this way: "Being a business of 5 you could not afford to lose the expertise but shit happens". Two left around the same time. The clinic manager was in a state of panic. Just so happened that my daughter had applied for a job there and was called to start the next day after what seemed to be a good (selling) interview with the owner. She worked there two days (of 12 hours).

She was trained by a technician that had no aptitude in communication, and although she had never used this specific vet clinic software for billing, she also had to figure out how to manage the hand held credit/debit card reader.

At the end of her second day, she was asked by the owner if she loved animals and how come she did not care as much about pets as she did for clients. She was dumbfounded, speechless; she love animals. Although the interview had clearly demonstrated her lacks, she was nevertheless expected to perform as a replacement.

Management was not ready, caught by surprise doing unprepared interviews and expecting fast replacement without proper training. The job was described to the candidate, but turned out to be everything else but the proposed job.

All of this would have been acceptable for a time, until the clinic returned to normal business but the way technicians spoke to each other was toxic.

It turned out that the manager was treating employees the same. This environment would have failed §7.1.4 in the latest version of ISO9001
"Environment for the Operation of Processes", clause a): social (non-confrontational) and b) psychological (emotionally protective). Never mind the clause §7.4 d): How to communicate and clause §7.2: Competence.

When you take ISO as a management base, you slowly start to put in place a structure that will benefit the organization when planets DO misalign. It’s not protecting you from the bad; it’s just preparing you to stay alive when those unprepared around you start disappearing. No need to be the fastest runner in front of the lion, just make sure you are not the slowest. My daughter is now looking for another job around animals (in a clinic with some kind of QMS).


There is still time to register for the September 25-26 Ottawa conference. The presentations are well polished, they have been reviewed by the organizers, and this first Canadian conference will certainly pave the way, north of the border, for a sequel.

647 words

Give me your feedback by e-mail

6. Had You Come to the Last Event

By Eric Hosking, Senior Fellow of Quality at PWC, BApSc in Mech Eng, MBA, CQE, CSSBB and CQA

Had you come . . . Golf Tournament

Friday, July 7th, 2017 saw hordes of avid ASQ member/golfers gather at Bas de Roc Golf Course in Joliette. The tournament was the usual scramble format with the best ball of the foursome being selected for each shot. This was not much help for some foursomes comprised of players who only golf once a year at this event, but for others it meant nice sub par scores for their foursome.

The weather cooperated most of the day. Only the last two foursomes were subject to a deluge that lasted about 10 minutes and then cleared up right away. Thank goodness for covered golf carts.

As usual the day was followed by a relaxing cocktail (beer and chips) on the terrace where networking abounded and then a wonderful dinner in the clubhouse. There were participation prizes for all and a test of golf knowledge table event, explaining for example why "scramble" is not "best ball".

Sponsors included Ovide Cote and his wife Denyse (who awarded the longest drives and the closest to the pin prizes and the Prix de Presence), BSI, Shainin and Janick Brunet who provided wonderful Tupperware merchandise. 

Until next year . . .

7. Voice Of The Customer

By Eric Hosking, Senior Fellow of Quality at PWC, BApSc in Mech Eng, MBA, CQE, CSSBB and CQA

The summer has not been quiet at the ASQ, and for the section VOC Chairs, two key events transpired. The first was a seminar on how to use Qualtrics, a software that supports the development, execution and analysis of on-line surveys. The other was a presentation on how to stimulate membership retention and attract new members. September will see the third of the quarterly VOC Chair meetings.

The summer was also busy with calls to about 40% of Section 401 members to raise awareness of the National Quality Conference September 25 and 26 in Ottawa. Of those that were contacted directly and made aware of the conference, a large number didn't know or were only vaguely aware but showed interest in the event. The conference is highly recommended and there is still time to register on-line on the ASQ Ottawa site. The phone calls also served to talk about the upcoming event season. Members were encouraged to take the time to come out to events. The roster is filled through January and we are working hard to fill the remaining dates in the 2017/2018 season.

8. Welcome to our New Members

JUNE 2017
Zakari Bouragbi
Shawn Bruno
Gergana Dudinska-Hristova
Louis-Philippe Gagnon
Ramzi Gharbi
Caroline Gueugnon
Chaibia Hraiba
Serges Fabrice Mbiakoup Kombou

JULY 2017
Nazim Ait Yahia
Zapaer Alip
Mohommad Choudhuri
Donna Clements
Velislava Dimitrova
Koffi Mathurin Django
Genevieve Element
Caroline Frechette
Juan Camilo Gutierrez
Tonis Kilp
Celine Pennetier
J. Jeffrey Plant
Valerie Riverin
Francoise Desjardins
Varun Gupta
Brigitte Lamarre
Shervin Mehrdad
Arnold Oke
Gabriel-Andrei Resler
Maxime Schmidt
Mario St. Michel
Shuai Zhang
Jamail Zia


9. Organziation Members

ASQ Montreal Section is currently looking for new Organization Members.

10. Other ASQ Events

ASQ Canada Conference 2017 (September 25-26, 2017 - Ottawa, Ontario)

Registration is open for the upcoming ASQ Canada Conference, now just a few short weeks away in our Nation's capital.

For information on speakers, accommodations, sponsorship opportunities and more, visit the conference website (CLICK HERE).

11. ASQ News

Dick Palmersheim Pursuing New Opportunity
ASQ chief executive officer Bill Troy announced that chief strategy officer Dick Palmersheim will leave ASQ on September 8, 2017. Palmersheim joined ASQ in April 2016 and recognized the urgent need for change and, ultimately, transformation. He led the effort to find a new, strategic direction for ASQ and played a key role in positioning our Society for future success.
Read more . . .

Member Loyalty Survey
A recent nationwide survey of association members found that the No. 1 reason they renewed their membership was because they valued their association's code of ethics. The report examines why members stay, why they leave, and the best ways to communicate your value to them. Meanwhile, why not take a fresh look at ASQ's code of ethics?
Read the report . . .

New Regional Conference
The first-ever ASQ Latin America Conference will be held this year in Mexico City, October 5-6, 2017. CEO Bill Troy, global managing director Andrew Baines, and 2018 chair-elect Benito Flores all plan to attend the two-day conference in early October. General manager of the Regional Service Center in Latin America, Luz Maria Karg, has a preview for member leaders.
Read the preview . . .

The Sun Never Sets
Given the popularity of the recent solar eclipse in North America, the theme of the 5th Annual Innovation Division Conference in October takes on new meaning. "The Sun Never Sets on Innovation" will make one full rotation of the Earth with a collaborative exchange of ideas from thought leaders around the world.
Preview the program . . .

12. ASQ Montreal Section Education Program 2017

By Dr. David Tozer, Ph.D., ASQ CQE and SSBB, Education & Audit Chair

Having ASQ certification gives you an edge in the market and can significantly increase your income.

ASQ Certification often leads to higher paying employment.  The money invested in education and certification increases chances of finding employment quickly in the down sizing environment we live in.  People who take the section sponsored refresher courses, and spend at least twice as much time as spent in the classroom on self study, have an 80%, or better, chance of passing the examination on the first attempt.

Certified Quality Engineer Topics include: quality concepts, cost of quality, human resources, team formation and group dynamics, inspection, metrology, sampling, reliability, quality standards, quality audit, statistics, design of experiments, process improvement, liability, and modern management methods for improving quality.

Certified Six Sigma Black Belt Topics include: quality concepts, cost of quality, enterprise wide deployment, business process management, project management, team formation and group dynamics, define, measure, analyze, improve, control, lean enterprise, statistics, design of experiments, and design for six sigma.

Certified Six Sigma Green Belt Topics include: quality concepts, cost of quality, enterprise wide deployment, business process management, project management, team formation and group dynamics, define, measure, analyze, improve, control, and statistics.

Certified Manager of Quality/Organizational Excellence Topics include: quality concepts, quality planning, customer focus, quality standards, project management, cost of quality, team formation and group dynamics, human resources and improvement.

Certified Quality Auditor Topics include: quality concepts, team formation and group dynamics, management responsibility, audit objectives, audit preparation, audit conduct, audit reporting, sampling, and basic statistics.

Certified Quality Inspector Topics include: quality concepts, team formation and group dynamics, geometry, metrology, reading drawings, mechanical processes, statistical process control, inspection, and sampling.

Calendar and Registration Form

Questions? In house courses, etc.: Dr. David Tozer:  (514) 694-2830,

13. Executive Committee Meetings & Officers

Section Executive Committee (Leadership Team) Meetings are held at different locations, starting at 6 PM. The next regular meeting is tentatively scheduled for:

October 4, 2017

Consult the List of Your Executive for 2017 here

Note that all dates planned are subject to change.  Please call ahead to attend by contacting the Section Chair or the Section Secretary.

Note: Available on request for section members only are minutes of section executive meetings (contact the Secretary) and section operating budget information (contact the Treasurer).

14. Proposed Slate of Officers (January - December 2018)

BRaymond E. Dyer, ASQ Senior Member, CMQ/OE, & CQA, Nominating Committee Chair

In accordance with Sections 5.4 and 6.1 of the Section Operating Agreement, the Montreal Section 401 Nominating Committee comprising of N. Dickinson, D. Tozer, J.P. Amiel and R.E. Dyer (Nominating Committee Chair), proposes the following Slate of Officers for January 1, 2018 to December 31, 2018:

Chair: Robert Demers
Vice- Chair: Eric Glenn Hosking
Secretary: David Tozer
Treasurer: Chantale Simard

To nominate a different slate of officers or obtain further information, please contact Raymond E. Dyer at; alternate nominations for Section officer positions can be made by petition of at least 10 members of the Section. Please note that to hold a Section Officer position; one must be a Full, Senior, or Fellow ASQ member in good standing affiliated with the section.

15. Unemployed Members Dues

Unemployed ASQ members receive a discount on their membership dues based on consecutive years of membership.

Consecutive Years of Membership Dues Discount
1-4 50%
5 or more 100%

Eligibility Criteria

  • You must be a Full, Senior, or Fellow member.
  • Any years as a Forum, Associate, or enrolled student do not qualify.
  • You may submit this application only after being unemployed for at least 90 days.
  • You must be actively seeking employment.
  • Retired or self-employed members are not eligible. ASQ offers a similar benefit for retired members.


  • Your basic membership dues for the current membership year will be paid or partially paid by ASQ. Basic membership dues exclude
    additional Forums and Divisions, journals, and additional Sections (Seniors and Fellows—you keep your extra benefit of choice).
  • You may participate in the program for no more than two years in your membership lifetime. You must complete an application for the second
    year of participation.
  • After renewing your membership, please visit Careers in Quality to search for jobs, apply for positions online, and post your resume for employers to view.

NOTE: The following links require that you be logged into your account before you try to activate them.

Download the ASQ Unemployment Program Application PDF (105 KB)

NOTE: The information related to this benefit was correct at the time this Newsletter was issued.  But as the ASQ has the right to revise its benefits, please contact the ASQ for the latest information on this benefit.  It may be revised or discontinued at any time.

16. Feedback

Please send us your comments about the ASQ Montreal Section 0401 E-Newsletter (topics, layout, length, etc.).  Do you want to contribute an article (English or French) or a good idea?  Contact us by e-mail.

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The ASQ Montreal Section 0401 Newsletter is prepared by and published for its members.
Section web site:
Newsletter Editor: Michael Bournazian, Eng.
The opinions expressed in the Newsletter are those of the authors, not those of ASQ. Articles may be reproduced if the source is stated
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