Section 0401

October 2017 (Volume 67 - Issue 8)

Our objective: To increase awareness, interest, and involvement in Section activities and quality-related subjects.  Visit our web site at

1 - Next Event

7 - Voice Of The Customer 

13 - Executive Committee Meetings & Officers 

2 - Ad / Publicité

8 - Welcome to our New Members

14 - Proposed Slate of Officers

3 - Upcoming ASQ Section 401 Events

9 - Organization Members

15 - Unemployed Member Dues

4 - The Editor's Corner

10 - Other ASQ Events

16 - Feedback/Advertising Rates

5 - A Word from Your Section Chair

11 - ASQ News

6 - Had You Come to the Last Event

12 - Section Education Program

1. Next Event


Wednesday, October 25, 2017


6:00 PM


Sheraton Montreal Airport Hotel

555 McMillan Avenue
Dorval, Quebec
H9P 1B7

ASQ Montreal Section 401 General Assembly
(18h00 to 18h30)

Agenda Items
1) Call to Order
2) Adoption of Agenda
3) Adoption of Previous Minutes
4) Chair Report
5) Treasurer's Report
6) Program Chair Report
7) Membership Chair Report
8) Election of Officers
9) Recognitions
10) Adjournment

The General Assembly will be followed by dinner (18h30 -19h15) and then this month's presentation:


Dr. Sasha Dubrovsky

Asst. Professor - McGill University

Pediatric Emergency Medicine Physician - Montreal Children's Hospital


Please join us on October 25th, 2017 for our annual General Assembly, followed by our guest speaker present the topic of Continuous Improvement at the Montreal Children's Hospital.

2. Ad / Publicité


A narrative case study of how one physician is helping move an organizational culture towards a pro-active, data-driven culture of continuous quality improvement and open communication. Through a strategic series of projects, programs, and transformational management methods, the organization is on a journey to foster an improved safety culture to enable our academic hospital to reliably deliver safe, quality, and family-centered care.


Dr. Sasha Dubrovsky completed his Master of Science and Medical Degree from McGill University, is an assistant professor at McGill University’s faculty of medicine and currently works as a Pediatric Emergency Medicine physician at the Montreal Children’s Hospital – McGill University Health Center.

Dr. Dubrovsky obtained certification as a Canadian Patient Safety Officer and is a Black Belt in Lean Six Sigma. He currently serves as the co-chair of the hospital’s Bureau du Qualite et Amelioration Continue (BQAC).

He has spearheaded organization-wide improvement efforts including the “We Should Talk” patient safety program, a LEAN educational program for front line staff and health care providers, and has coached several front line teams in projects aimed at improving the access to safe, quality, and family-centered care.


ASQ Members ($40)
Non-Members ($50)

**Students who do not wish to take part in the dinner and networking may arrive
at 7:00 p.m. for the 7:15 p.m. presentation ($5 only)**

NOTE: For students wanting to get to the Sheraton Hotel, you can easily take the STM Express City Bus 747 which will drop you off at the Pierre Elliott Trudeau airport. After which, you may take the Sheraton's free shuttle to get to the hotel. After the meeting, an ASQ member will often be available to drop off a student at a nearby bus or metro station.

Bring your business cards and be ready to network.

To register for any event or for more information on events please contact:

Dr. David Tozer


3. Upcoming ASQ Section 401 Events

November 29, 2017: Pecha Kucha Night (our 4th PK event, always a popular draw!).

    Confirmed presenters
        1) Raymond Dyer (SDP Telecom)
        2) Mutair Kadiri (Canadian National)
        3) Dubravka Kusmic (WECO Electrical Connectors)
        4) Veronica Marquez (Consultant and Entrepreneur)

Please make a point to join us!

4. The Editor's Corner

By Michael Bournazian, Eng., Newsletter Editor, ASQ Senior Member, CSSGB

Thought I would share a few of my personal pictures taken last month at the ASQ Canada Conference in Ottawa, Ontario.

I had the opportunity to not only attend, but also to volunteer (a little) and present (60 minutes). My presentation on "Supplier Satisfaction" was well attended (not too few that I feel down, not too many that I feel anxious) and seemed to strike a good chord. Presenting in the Pecha Kucha format was also fun (always seems to be!), and provided a good portion of time for discussions with the audience on how best to deal with suppliers and supply chain issues on the whole. Thank you to everyone who attended.

A big congratulations to all the other presenters, as well as the organizing committee who pulled off this (seemingly) monumental task. Hopefully we learn from our first time around and deliver an even better conference the next time around.

Finally, thank you to all the other attendees, the Canadian War Museum, the Canadian Museum of History, the Crowne Plaza Hotel and my car for getting me there and back.

Day 1 Workshop @ Canadian War Museum

Opening Ceremony @ Canadian War Museum

Food and war mix @ the LeBreton Gallery, Canadian War Museum

Opening night dinner @ LeBreton Gallery

Five minutes to show time @ the Canadian Museum of History

A view of the Parliament Buildings from the Museum of History


Any feedback?  Click on the link in the bottom right corner of this section and let me know.  Thanks.

5. A Word from your Section Chair

By Robert Demers, ASQ Senior Member, CQA & CSSGB

Too late, you missed it. The 2017 Canada’s 150th Anniversary ASQ conference held in Ottawa on September 25-26 was a success. To see what you missed, view the website or for a shorter version of my own, read on!

I am glad I was part of this organizing committee and many were glad they came; 180 of them actually. Not all of us are in this picture (I’m not), but see for yourself: it gives a good idea of the crowd.

This will be my article next month but who says that ISO is losing ground? A comment from the speakers I heard many times was "The level of this audience is quite high" and you could tell by the questions asked. Of course the standard was recently changed and few are questioning it’s relevancy, but more are looking at ways to integrate the new requirements.

On this integration matter, although I was assigned the task of taking pictures, I also listened to the speakers who had the necessary legitimacy of their role to guide and instruct the groups attending their conferences. I must admit, I took some interesting notes that I will use with my own customers; isn’t that what we are supposed to do when we sell consulting services: gather the best information on the market and transmit it to our clients.

Out of the presentations that I attended, there was some quite interesting material on Risk Analysis from Devos & Associates. An experienced speaker, Denis Devos also shared his templates on process risk implementation and the way he suggests we review each process for risks with his personal assessment table. It states the actual or current controls/mitigation with the enablers and combines the interested parties with their needs and opportunities. I found it particularly interesting for those smaller businesses that don’t have a clue what FMEAs are, and would be discouraged if I came up to them with this kind of solution for the first time.

I also took notes at Marg Latham’s presentation where she spoke about the burden of implementing ISO in small enterprises (sole professional practitioners to much larger sizes), but still want a continuous improvement program for management. This is the Organizational Quality Management (OQM) certification. It began in British Columbia with the innovative approach to improve quality in engineering and geosciences, and for sure has the potential to spread worldwide if properly commercialized.

Of course, our own Bell Nordic expert Jean-Marc Legentil and his son entertained us with Toyota Kata exercises. Did you know that Toyota had nothing to do with this? The name was used as an enabler to sell more books! This workshop was worth the money and with Jean-Marc’s particular French accent it was even more entertaining (it’s a joke – for those who attended).

I must admit that Michael Bournazian’s presentation also had a good attendance, where he discussed his theories of treating suppliers as human beings, in an effort to improve overall supply chain performance. As either Aretha Franklin would sing it out R.E.S.P.E.C.T., or a certain famous book would say "Do unto others as you would have them do unto you", this is definitely the way to go.

Ron Higgins also impressed me as the mayor of North Frontenac, a rural township near Ottawa. How, when you are not politically eager and willing to take calculated risks, you can bring fourteen municipalities in five counties together and address issues like being self sufficient by selling your honey, your electricity, your seafood (yes, yes) and even your vegetables throughout the winter. They have become a model to Scandinavian countries where it is usually the other way around; all because of a good QMS-based thinking.

If I had one thing sad to say about this conference (and I heard someone else who made the same comment), there are too many good workshops and presentations to choose from and not enough time to attend them all. I would have liked to go to Fabrice Bouchereau’s on Kaizen Kanban, Dan Corbett’s on the future of quality, Larry Cote’s lean clinic and many others, but those that I also attended with Bob Griffin (50 years in business) on design of medical devices, and Jose Bansil and William Pallett on how they revamped the customer service in Delta Hotels were also much appreciated.

One other funny thing I found with this conference, all the presenters looked MUCH older in reality than the pictures used for their web bio. I guess that even if we want to stay young we all mature but prefer to keep this younger look instead of presenting our mature and experienced look we have gained with time. I must admit, my LinkedIn picture was also taken more than ten years ago.

Look us up on LinkedIn and join ASQ discussions groups. Say you read this article and give me a Like. Or else click on the adjoining feedback link for a suggestion, personal exchange or just a comment to show your appreciation.

793 words

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6. Had You Come to the Last Event

By Eric Hosking, Senior Fellow of Quality at PWC, BApSc in Mech Eng, MBA, CQE, CSSBB and CQA

Had you come . . . Escape Management

We were spoiled by having not one, but two highly experienced quality professionals from Pratt & Whitney Canada (Avrum Goldman and Luc Juneau) talk about a well-developed escape management process that has been maturing for the last 18 years at PWC.

It was noted that when product escapes occur, in most organizations ownership is hard to establish, and since the management of escapes is not a core revenue generating process, there can be a tendency to avoid the issue by passing the 'hot potato' down the line.

PWC has solved this by generating a collaborative environment in which multifunctional teams of the right players quickly form and effectively function to contain and correct escapes. They learned that success is in no small measure due to the sponsorship of senior management, who religiously attend the weekly review meetings and who back decisions and recommendations of the escape management teams, even if the impact on the business in the short term is painful.

The talk was given at a new venue for us, the Thanjai restaurant on Van Horne at Victoria. A delightful dinner of Indian food preceded the talk and the dedicated room in the restaurant's basement afforded privacy, adequate space for both dinner tables and the presentation stage arrangement.

7. Voice Of The Customer

By Eric Hosking, Senior Fellow of Quality at PWC, BApSc in Mech Eng, MBA, CQE, CSSBB and CQA

The third quarterly VOC chair meeting was held on September 21st, focusing on the demographics of ASQ's worldwide members and its non-member customers, looking at behavioural segmentation and attitudinal segmentation, and how they use ASQ services and products to meet their professional needs. Overwhelmingly, the training and certification materials have the strongest attraction to members and customers.

A blind spot for the ASQ is young members. Young members, typically students, do not stay long as members. This is true in Section 401 as well. Part of what we are doing to encourage young, student members to be more active in the section is to ensure that our events are easily accessible. We have moved our venue from the Sheraton in Dorval, which was difficult to access by anyone who was based in town and/or did not have a car. Of late we have used the Via Marcello restaurant just a few blocks from the Cote Vertu metro station and, for the first time in September, the Thanjai restaurant just steps away from the Plamondon metro station on Van Horne.

Our September event, featuring Avrum Goldman and Luc Juneau from Pratt and Whitney Canada, talking about escape management was very well received by our membership with 92% scoring it 4 or 5 out of 5.

8. Welcome to our New Members

September 2017
Souleymane Cisse
Chantal Godere
Eleonor G. Jasmin
Alireza Kamrani
Pedamallu Manoj Kali Vikas
M. Meadows
Achille Njike
Jeremy Saunier
Nicole Vezina
Yiling Wang

9. Organziation Members

ASQ Montreal Section is currently looking for new Organization Members.

10. Other ASQ Events

ASQ Montreal Francophone Section 404 (Thursday, October 26, 2017)

The next event for ASQ Section 404 will be their annual general assembly.  For more information and to register, please go HERE.

11. ASQ News

Transformation Journey
It has been a year since the first transformation message was shared with member leaders. Today, CEO Bill Troy provides an update on how far we have come and what still lies ahead for ASQ.
Read the message . . .

Root Cause and Analysis
Learn how to influence public policy with data analysis in a new episode of ASQTV. Chris McMillan, senior corporate performance analyst for the city of Fayetteville, NC, discusses getting to the root cause. 
Watch the full episode . . .

Take Control of Your Future
Given the popularity of the recent solar eclipse in North America, the theme of the 5th Annual Innovation Division Conference in October takes on new meaning. "The Sun Never Sets on Innovation" will make one full rotation of the Earth with a collaborative exchange of ideas from thought leaders around the world.
Learn more . . .

World Quality Day
World Quality Day (WQD) will be celebrated in many countries on November 9, 2017. Quality professionals around the world recognize WQD on the second Thursday of November each year. ASQ's world partner, the Chartered Quality Institute (CQI), has prepared a free toolkit to help quality professionals celebrate.
Access the toolkit . . .

12. ASQ Montreal Section Education Program 2017

By Dr. David Tozer, Ph.D., ASQ CQE and SSBB, Education & Audit Chair

Having ASQ certification gives you an edge in the market and can significantly increase your income.

ASQ Certification often leads to higher paying employment.  The money invested in education and certification increases chances of finding employment quickly in the down sizing environment we live in.  People who take the section sponsored refresher courses, and spend at least twice as much time as spent in the classroom on self study, have an 80%, or better, chance of passing the examination on the first attempt.

Certified Quality Engineer Topics include: quality concepts, cost of quality, human resources, team formation and group dynamics, inspection, metrology, sampling, reliability, quality standards, quality audit, statistics, design of experiments, process improvement, liability, and modern management methods for improving quality.

Certified Six Sigma Black Belt Topics include: quality concepts, cost of quality, enterprise wide deployment, business process management, project management, team formation and group dynamics, define, measure, analyze, improve, control, lean enterprise, statistics, design of experiments, and design for six sigma.

Certified Six Sigma Green Belt Topics include: quality concepts, cost of quality, enterprise wide deployment, business process management, project management, team formation and group dynamics, define, measure, analyze, improve, control, and statistics.

Certified Manager of Quality/Organizational Excellence Topics include: quality concepts, quality planning, customer focus, quality standards, project management, cost of quality, team formation and group dynamics, human resources and improvement.

Certified Quality Auditor Topics include: quality concepts, team formation and group dynamics, management responsibility, audit objectives, audit preparation, audit conduct, audit reporting, sampling, and basic statistics.

Certified Quality Inspector Topics include: quality concepts, team formation and group dynamics, geometry, metrology, reading drawings, mechanical processes, statistical process control, inspection, and sampling.

Calendar and Registration Form

Questions? In house courses, etc.: Dr. David Tozer:  (514) 694-2830,

13. Executive Committee Meetings & Officers

Section Executive Committee (Leadership Team) Meetings are held at different locations, starting at 6 PM. The next regular meeting is tentatively scheduled for:

November 1, 2017

Consult the List of Your Executive for 2017 here

Note that all dates planned are subject to change.  Please call ahead to attend by contacting the Section Chair or the Section Secretary.

Note: Available on request for section members only are minutes of section executive meetings (contact the Secretary) and section operating budget information (contact the Treasurer).

14. Proposed Slate of Officers (January - December 2018)

BRaymond E. Dyer, ASQ Senior Member, CMQ/OE, & CQA, Nominating Committee Chair

In accordance with Sections 5.4 and 6.1 of the Section Operating Agreement, the Montreal Section 401 Nominating Committee comprising of N. Dickinson, D. Tozer, J.P. Amiel and R.E. Dyer (Nominating Committee Chair), proposes the following Slate of Officers for January 1, 2018 to December 31, 2018:

Chair: Robert Demers
Vice- Chair: Eric Glenn Hosking
Secretary: David Tozer
Treasurer: Chantale Simard

To nominate a different slate of officers or obtain further information, please contact Raymond E. Dyer at; alternate nominations for Section officer positions can be made by petition of at least 10 members of the Section. Please note that to hold a Section Officer position; one must be a Full, Senior, or Fellow ASQ member in good standing affiliated with the section.

15. Unemployed Members Dues

Unemployed ASQ members receive a discount on their membership dues based on consecutive years of membership.

Consecutive Years of Membership Dues Discount
1-4 50%
5 or more 100%

Eligibility Criteria

  • You must be a Full, Senior, or Fellow member.
  • Any years as a Forum, Associate, or enrolled student do not qualify.
  • You may submit this application only after being unemployed for at least 90 days.
  • You must be actively seeking employment.
  • Retired or self-employed members are not eligible. ASQ offers a similar benefit for retired members.


  • Your basic membership dues for the current membership year will be paid or partially paid by ASQ. Basic membership dues exclude
    additional Forums and Divisions, journals, and additional Sections (Seniors and Fellows—you keep your extra benefit of choice).
  • You may participate in the program for no more than two years in your membership lifetime. You must complete an application for the second
    year of participation.
  • After renewing your membership, please visit Careers in Quality to search for jobs, apply for positions online, and post your resume for employers to view.

NOTE: The following links require that you be logged into your account before you try to activate them.

Download the ASQ Unemployment Program Application PDF (105 KB)

NOTE: The information related to this benefit was correct at the time this Newsletter was issued.  But as the ASQ has the right to revise its benefits, please contact the ASQ for the latest information on this benefit.  It may be revised or discontinued at any time.

16. Feedback

Please send us your comments about the ASQ Montreal Section 0401 E-Newsletter (topics, layout, length, etc.).  Do you want to contribute an article (English or French) or a good idea?  Contact us by e-mail.

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The ASQ Montreal Section 0401 Newsletter is prepared by and published for its members.
Section web site:
Newsletter Editor: Michael Bournazian, Eng.
The opinions expressed in the Newsletter are those of the authors, not those of ASQ. Articles may be reproduced if the source is stated
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