Section 0401

January 2018 (Volume 68 - Issue 1)

Our objective: To increase awareness, interest, and involvement in Section activities and
quality-related subjects.  Visit our web site at

1 - Next Event

7 - Voice Of The Customer 

13 - Executive Committee Meetings & Officers 

2 - Ad / Publicité

8 - Welcome to our New Members

14 - Unemployed Member Dues

3 - Upcoming ASQ Section 401 Events

9 - Organization Members

15 - Feedback/Advertising Rates

4 - The Editor's Corner

10 - Other ASQ Events

5 - A Word from Your Section Chair

11 - ASQ News

6 - Had You Come to the Last Event

12 - Section Education Program

1. Next Event


Wednesday, January 31, 2018


6:00 PM



4759 Van Horne
Montreal, Quebec
H3W 1H8



Peter Merrill


Quest Management Systems Inc.


Please join us on January 31, 2018 to listen to our guest speaker present the topic of The Future of Innovation: The 4th Industrial Revolution.

NOTE: This month's event will be presented as a webinar/webcast.

2. Ad / Publicité


We fear robots will take over the world, virtual reality will replace normal relationships and new technologies will destroy our jobs. Nevertheless, the Fourth Industrial Revolution will make data the currency and this will be increasingly accessible to all. However, we have to avoid isolating ourselves into our own personal virtual space. The future of innovation has numerous challenges, many of which are human and not technical.


Peter Merrill is a Keynote Speaker on Innovation and has keynoted at conferences in cities such as Dubai, Mumbai and Shanghai. He has spoken in Prague, London and Helsinki.

He began his career in R&D working on projects such as desalination and acrylics for carbon fibre. Later, as Chief Executive of one of the leading Design Brands in Europe, he led Innovation in one of the most demanding markets.

He is an Engineer, an Artist and a Writer, and has led Innovation in the fields of both Graphic Art and Engineering. He is one of North America’s foremost authorities on Management Systems which he has implemented in such innovative companies as IBM, A.I.G., and R.I.M.

He chairs the Canadian National Committee to ISO/TC279, the Technical Committee on Innovation Management, and also chairs the ASQ Innovation Think Tank.

He is author of the books “Innovation Generation”, “Innovation Never Stops”, “The Executive Guide to Innovation” and “Do It Right the Second Time”. He writes the Innovation Column for Quality Progress.


ASQ Members, Non-members and Students: $30 for meal, tax and service included
Dinner is to be a largely fixed menu, with some choices offered

As noted above, this event will be at a new location, the Thanjai Restaurant.
Five free places are available in the rear of the restaurant at 6:00pm.
In front of the restaurant, parking is on meters until 9:00pm.
Free parking may be available in the residential streets off Victoria and Van Horne.
Free parking is available at the Namur metro station. You can then take the metro one stop and get off at Plamondon metro station, followed by a short walk to the restaurant..

Bring your business cards and be ready to network.

To register for any event or for more information on events please contact:

Dr. David Tozer


3. Upcoming ASQ Section 401 Events

February 28, 2017: ISO 27001 (Information Security Management) with Bill Casti

March 28, 2017: Managing Risk in the Rail Industry with Mutair Kadiri

April 25, 2017: Measuring Employee Engagement with Rafael Alencar de Paula 

Please make a point to join us!

4. The Editor's Corner

By Michael Bournazian, Eng., Newsletter Editor, ASQ Senior Member, CSSGB

Happ New Year to everyone! A Quality 2018 you will hopefully have.

Occasionally I have done follow-ups on past articles I have written in this corner.  Today, a short follow-up on my article from April 2016.

After almost 2 years, the Transportation Safety Board of Canada released today (January 10, 2018) its final report on the plane crash that killed Jean Lapierre and members of his family, the pilot and co-pilot. The co-pilot, Frabrice Labourel, was the focus of my April 2016 article.

You can read the CBC article here, as well as watch an official computer recreation from the TSBC here.

No amount investigation and cause analysis can bring back the lives of those that were taken.  But investigations like this, and the science required to make them happen, are important in order to assure that lessons are learned, and that future pilots can be trained to deal with situations differently.

Let's hope that  the learning begins in earnest.


Any feedback?  Click on the link in the bottom right corner of this section and let me know.  Thanks.

5. A Word from your Section Chair

By Robert Demers, ASQ Senior Member, CQA & CSSGB

From a recent Chit Chat evening, here is my Pecha Kucha list for this year’s
first article.

Our last section event of 2017 was the Pecha Kucha (PK) presentation and it was a success. If it is hard to coordinate an evening with one presenter, see how well you can do with four of them.

Thanks to our Program Chair and newly elected Section Vice-chair Eric Hosking. Not to forget BSI who introduced the concept (our long time cosponsor), and carried over by our record breaking Newsletter editor (7 years in a row), Michael Bournazian, our PK’s emcee. Great job Michael.

Working with this section is a breeze. Ever try to stimulate people at work. In this book I am currently reading (Good TO Great) there is a passage where it speaks about Passion (e.g.: … passionate about what they were doing and the passion was deep and genuine); not something you put into people but something that has to come out of them, from within. Well, try to tell Chantale Simard she has enough on her shoulders and she will take the extra burden; that is passion. Keep it up Chantale, and can’t wait to see our revamped web site.

David Tozer, at the center of this new challenge we undertook with the upcoming Think Tank committee formed around the future of Certifications (he is our Education chair). I always brag to whoever wants to hear me that I hang around teachers and doctors; he is one of them (and also our secretary). Thanks David for this energy.

Sorry Rajesh-Kumar Tyagi and Anjali Awasthi, did I say I was surrounded by Doctors? Does that make me feel small? Sure do, but every month they look up at me. Thanks for being present (sometimes).

David’s shadow partner and friend, Norman Dickinson. BEEN THERE FOR SO LONG I THOUGHT HE WAS PART OF THE FURNITURE. Thanks Norm for the work you did in the background. You can take a short break but don’t make it too long, we miss you already. GREAT JOB NORMAN.

Jean-Pierre Amiel, who honors us, once in a while, with his holy presence at the Leadership Team meetings. Me, a car driver, he is my only link to the mass transits and the first name I see every month in the membership list. You are our Jeanne Calment of the section. Keep it up J-P.

Gordon Ayotte you are the smiley of our section, always keeping the morale. Even after losing a job, he smiles. Don’t ever lose this capacity, it brightens our life ;-)

Raymond Dyer, proud partner and former work colleague. I am always happy when I see you or should I say when I hear you; always have a story. We couldn’t have a better historian and this section needs more people with your dynamic. Thanks for coming back; I really thought that work had devoured you too.

François Pageau, last but not least; always quiet but so present. You being our head while I was preparing for my role gave me the confidence I needed to act as the section chair. Thank you and don’t go too far, I may need you again (and keep sending me these leads). Good luck and don’t fall in that work trap we all do at one point in our life, your employer does not deserve all this attention, we do.

Happy New Year team!

Remember the 8 quality principles? Well with the new mixture we lost what was the 5th one (System approach to management) and now we only have seven. I remember, not so long ago, this manager I was working for who wanted to embed in the quality policy what he felt was a must: "Factual approach to decision making". Well it is now called "Evidence-based decision-making" and it has been a principle for a long time; guess he wanted to emphasize on this important principle and wanted everybody to be aware of it as is it not used as such in the standard. Some people, to look important, like to work by the mushroom principle: "Keep you in the dark and feed you B % $ & % T". Remember Joe Friday’s favorite line? The facts ma’am, just the facts!


Hey, once in a while I get this quick comment on a past article. Too few I shall say. Well this year, I want a little line on a text written in the newsletter (good or bad); otherwise I will have to think we all write for the blind. View the past articles, share baby, share, this is our fuel!

761 words

Give me your feedback by e-mail

6. Had You Come to the Last Event

By Gordon Ayotte, ASQ Director, CQE, CQM, CSSBB

Had you come . . . 4th Annual Pecha Kucha Night

On November 29th, 2017, ASQ Section 401 presented 4 experienced speakers, with each presentation delivered in the Japanese presentation style of Pecha Kucha.

Pecha Kucha, the Japanese term for the sound of conversation (“chit chat”), began in Tokyo back in 2003. 2 key stipulations:
1) The presentation must contain only 20 slides,
2) Each slide is on display for 20 seconds each.

Slack: A Path To Get Through Disturbances
Had you come, you would have found out that today organizations are working hard to remove waste, cut costs and generate higher profits and cashflow. But how much cutting is too much? Can being too lean harm an organization?
By Veronica Marquez, Operations Management and Cont. Improvement (Consultant)

Business in Nouvelle France in 18th Century, and ISO 9001 Principles
Incredible to believe that modern companies struggled to meet ISO today. How about pioneers in Nouvelle France (New France) 300 years ago? Had you come you would have learned about Mme. Agathe de Saint-Père de Repentigny, who became a major figure in Canadian business life in 18th century. Would she have passed an ISO 9001 audit?
By Dubravka Kusmic QA Manager (WECO Electrical Connectors)

Supplier Production Readiness in Aerospace
The Aerospace industry is growing fast, as more low-cost travel, economic growth and increased tourism have boosted the demand for more airplanes. Many of the world airplane manufacturers rely heavily upon suppliers, which are thus racing to increase volumes to satisfy competing customers. Had you come you have learned about: Coordination and preparedness necessary amongst the suppliers; Production Rate Readiness (PRR); Manufacturing Readiness Review (MRR); Supplier Rate Readiness Review (SRRR).
By Mutair Kadiri is a Risk Management Manager at Canadian National Railway (CN).

ISO 9001:2015 Internal Audits Made Easy" (Fourth Edition by Ann W. Phillips) Reviewed in < 7 minutes! Had you come you would have learned tips and tricks to make ISO simple and easy, and how this book by Ann W. Phillips can help with audits.
By Raymond Dyer is an AQP/QA Specialist for Molex Canada Ltd. (Montreal Site)

7. Voice Of The Customer

By Eric Hosking, Senior Fellow of Quality at PWC, BApSc in Mech Eng, MBA, CQE, CSSBB and CQA

The combined Leadership Teams of Section 401 and 404 spent time looking at work done by ASQ HQ to understand the value proposition that the ASQ brings to members and non-member customers.

The detail survey shows that members derive most benefit from ASQ training and certification materials, although other benefits of ASQ membership are also realized. Study work was carried out before the holiday break to benchmark all the Canadian sections and a select few US sections in terms of training offerings.

With that in mind, the combined leadership teams are building an agenda of activities beyond the hosting of conferences and plant tours to help members get more from the ASQ. This is work that is early in its conception. I will report further as a more concrete plan is laid out.

8. Welcome to our New Members

Jean-Philippe Bedard
Ketan Deshmukh
Anna Di Nezza
Anouar Drid
Faraaz Ahmed Khan
Leonardo Martinez
Dan Maxim
Annie Quenneville
Raquibul Hassan Siddiquee
Rajeev Yadav

Danny Alshoofi
Jessica Gauthier
Ali Hefzorrezaei
Mohammadhossein Javadiaghdam
Moulay-Lhoussin Ouflahi
Marc-Andre Pilon


9. Organziation Members

ASQ Montreal Section thanks our Organization Members:

10. Other ASQ Events

ASQ Montreal Francophone Section 404 (Thursday, January 25, 2017)

The ASQ Montreal Francophone section will be holding a networking evening this month.  The date is set for January 25, 2018, with the venue still to be announced.

Visit the section's website for the latest information (CLICK HERE).

11. ASQ News

Virtual Conferences
Face-to-face regional conferences may soon go the way of eight-track cartridges. In this 12-minute presentation, Software Division chair Byron Mattingly explains the high risks of in-person conferences and how virtual forums are the wave of the future.
Watch the video on YouTube . . .

Update My Account
The contact information in your member record is used for important member leader communication. Member leaders should open the "My Account" link on the top of the landing page after logging in, and make sure your information and preferences are up to date. Also, please encourage your colleagues who are ASQ members to check their contact information at the beginning of each new year.
Access "My Account" . . .

2018 Call for Papers
The ASQ Inspection Division is searching for dynamic and informative presenters for its 2018 Inspection Division Conference to be held October 18 – 19, 2018, in Memphis, TN. Inspection-related topics are preferred but organizers will also consider performance excellence, continuous improvement, and quality methodologies presentations as well.
Learn more . . .

ASQ Elected Officers Slated for 2019
The ASQ Nominating Committee has announced the 2019 candidates for the positions of ASQ chair-elect, treasurer, and two directors at large. Also listed are the chair and past chair previously elected. Please click here for additional information on terms for the candidates and also on the link below to view the candidates and read the election rules.
View the slate . . .

12. ASQ Montreal Section Education Program 2018

By Dr. David Tozer, Ph.D., ASQ CQE and SSBB, Education & Audit Chair

Having ASQ certification gives you an edge in the market and can significantly increase your income.

ASQ Certification often leads to higher paying employment.  The money invested in education and certification increases chances of finding employment quickly in the down sizing environment we live in.  People who take the section sponsored refresher courses, and spend at least twice as much time as spent in the classroom on self study, have an 80%, or better, chance of passing the examination on the first attempt.

Certified Quality Engineer Topics include: quality concepts, cost of quality, human resources, team formation and group dynamics, inspection, metrology, sampling, reliability, quality standards, quality audit, statistics, design of experiments, process improvement, liability, and modern management methods for improving quality.

Certified Six Sigma Black Belt Topics include: quality concepts, cost of quality, enterprise wide deployment, business process management, project management, team formation and group dynamics, define, measure, analyze, improve, control, lean enterprise, statistics, design of experiments, and design for six sigma.

Certified Six Sigma Green Belt Topics include: quality concepts, cost of quality, enterprise wide deployment, business process management, project management, team formation and group dynamics, define, measure, analyze, improve, control, and statistics.

Certified Manager of Quality/Organizational Excellence Topics include: quality concepts, quality planning, customer focus, quality standards, project management, cost of quality, team formation and group dynamics, human resources and improvement.

Certified Quality Auditor Topics include: quality concepts, team formation and group dynamics, management responsibility, audit objectives, audit preparation, audit conduct, audit reporting, sampling, and basic statistics.

Certified Quality Inspector Topics include: quality concepts, team formation and group dynamics, geometry, metrology, reading drawings, mechanical processes, statistical process control, inspection, and sampling.

Calendar and Registration Form

Questions? In house courses, etc.: Dr. David Tozer:  (514) 694-2830,

13. Executive Committee Meetings & Officers

Section Executive Committee (Leadership Team) Meetings are held at different locations, starting at 6 PM. The next regular meeting is tentatively scheduled for:

February 7, 2018

Consult the List of Your Executive for 2018 here

Note that all dates planned are subject to change.  Please call ahead to attend by contacting the Section Chair or the Section Secretary.

Note: Available on request for section members only are minutes of section executive meetings (contact the Secretary) and section operating budget information (contact the Treasurer).

14. Unemployed Members Dues

Unemployed ASQ members receive a discount on their membership dues based on consecutive years of membership.

Consecutive Years of Membership Dues Discount
1-4 50%
5 or more 100%

Eligibility Criteria

  • You must be a Full, Senior, or Fellow member.
  • Any years as a Forum, Associate, or enrolled student do not qualify.
  • You may submit this application only after being unemployed for at least 90 days.
  • You must be actively seeking employment.
  • Retired or self-employed members are not eligible. ASQ offers a similar benefit for retired members.


  • Your basic membership dues for the current membership year will be paid or partially paid by ASQ. Basic membership dues exclude
    additional Forums and Divisions, journals, and additional Sections (Seniors and Fellows—you keep your extra benefit of choice).
  • You may participate in the program for no more than two years in your membership lifetime. You must complete an application for the second
    year of participation.
  • After renewing your membership, please visit Careers in Quality to search for jobs, apply for positions online, and post your resume for employers to view.

NOTE: The following links require that you be logged into your account before you try to activate them.

Download the ASQ Unemployment Program Application PDF (105 KB)

NOTE: The information related to this benefit was correct at the time this Newsletter was issued.  But as the ASQ has the right to revise its benefits, please contact the ASQ for the latest information on this benefit.  It may be revised or discontinued at any time.

15. Feedback

Please send us your comments about the ASQ Montreal Section 0401 E-Newsletter (topics, layout, length, etc.).  Do you want to contribute an article (English or French) or a good idea?  Contact us by e-mail.

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The ASQ Montreal Section 0401 Newsletter is prepared by and published for its members.
Section web site:
Newsletter Editor: Michael Bournazian, Eng.
The opinions expressed in the Newsletter are those of the authors, not those of ASQ. Articles may be reproduced if the source is stated
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