Section 0401

February 2018 (Volume 68 - Issue 2)

Our objective: To increase awareness, interest, and involvement in Section activities and
quality-related subjects.  Visit our web site at

1 - Next Event

7 - Voice Of The Customer 

13 - Executive Committee Meetings & Officers 

2 - Ad / Publicité

8 - Welcome to our New Members

14 - Unemployed Member Dues

3 - Upcoming ASQ Section 401 Events

9 - Organization Members

15 - Feedback/Advertising Rates

4 - The Editor's Corner

10 - Other ASQ Events

5 - A Word from Your Section Chair

11 - ASQ News

6 - Had You Come to the Last Event

12 - Section Education Program

1. Next Event


Wednesday, February 28, 2018


6:00 PM



3131 Cote Vertu
St. Laurent, Quebec
H4R 1Y8



Facilitated by:

Mr. Eric Hosking

ASQ Montreal Section 401 Vice Chair, Program and Arrnagements Chair,



Please join us on February 28, 2018 for an ASQ Section 401 Networking Event!

2. Ad / Publicité

It is with regret that we have to reschedule the proposed discussion on ISO 27001. Our speaker Bill Casti had to cancel due to reasons beyond his control. Not to be caught without a Plan B, we are proposing a networking night that will allow members to come and meet other members in the various sectors of quality, with a view to learn about skill sets required and the job opportunities that exist.

Section 401 will be sponsoring the event, so it is free for ASQ Section 401 and 404 members, and only $20 dollars for non-members.


Are you looking to/for:
• Hiring Quality professionals?
• New opportunities for yourself?
• More information about quality professions?

This Casual Networking event will be a great opportunity to share and promote quality between members and others who are also passionate about quality.

During the evening, some Quality Professions will be explored. You may ask all the questions you have or even share your experiences to help others have a better understanding. Here are some examples:

• Quality Assurance Specialist (Michael Bournazian, Heroux-Devtek Inc.)
• Project Manager in Quality Assurance (Chantale Simard, Bombardier Inc.)
• Quality Management in small organizations (Raymond Dyer, Molex Canada Ltd.)
• Quality Consultant (David Tozer)


5:00 to 6:00pm
   Registration and Networking
6:00 to 7:00pm
7:00 to 8:45pm
Welcome words by Eric Hosking, event facilitator
   Exploring some quality professions
8:45 to 9:00pm
   Wrap-up and continued networking


ASQ Section 401 and 404 Members: FREE
Non-members: $20
Dinner is to be a largely fixed menu, with some choices offered

Free Parking
Place Vertu Shopping Center parking lot.

Bring your business cards and be ready to network.

To register for any event or for more information on events please contact:

Dr. David Tozer


3. Upcoming ASQ Section 401 Events

March 28, 2017: Managing Risk in the Rail Industry with Mutair Kadiri

April 25, 2017: Measuring Employee Engagement with Rafael Alencar de Paula 

Please make a point to join us!

4. The Editor's Corner

By Michael Bournazian, Eng., Newsletter Editor, ASQ Senior Member, CSSGB

I write this piece from my home office on Friday, February 16, 2018.  I have decided to use a vacation day from work in order to recuperate from this past week's AS9100 audit at one of my company's facilities in the Montreal area.

This was preceded last Friday, February 9, 2018 with me deciding to take a sick day to recover from the cold/flu/laryngitis I developed during the AS9100 audit at another one of my company's facilities in the Montreal area.

And finally: this was preceded the previous Friday, February 2, 2018 with me flying back from the Greater Toronto area, after participating in an AS9100 audit at one of my company's facilities in Ontario.

That makes 3 AS9100 re-certification audits in 3 weeks.  And the best part? There are 6 more sites in North America that will undergo re-certification audits before the end of April 2018. Luckily, I do not need to be present in person for each of these audits. But these first 3 sites were a necessary "trial-by-fire" for me; a way to learn and understand first-hand whether all the time and effort I have put into updating my company's QMS to Revision D has been successful.

The short answer? Mostly. Apart from a few misses on a system level that will be corrected in short order, the remainder of the issues that have arisen to date are site-specific, operational related "oops-es".  You know, the kind of things that result in the good Quality professionals leaving their head imprints in office walls, if only because banging your head against a wall in your own home will only be seen by you and your family, and not by the co-workers who may finally realize that their mistakes can be costly.

On a more positive note . . . there are only 6 more sites to go ;-)

Here's wishing you all the patience in the universe, if you also currently find yourself in the audit bubble.


Any feedback?  Click on the link in the bottom right corner of this section and let me know.  Thanks.

5. A Word from your Section Chair

By Robert Demers, ASQ Senior Member, CQA & CSSGB

Must be great!

I get this comment all the time: "Must be great to travel to all these places". All these places are in Canada, U.S. and few years back, Europe. I must admit when you say you come back from Mexico in February, there is a little envy in people’s eyes.

To tell you the truth, it is, I must say, glamourous and if you play the game, it boosts your ego. However, what is it really like, in a day-to-day perspective?

I sit in airport preflight waiting zones for hours, sometimes waiting for a connection or just arriving hours early prior to departure to clear the ever more stringent passenger searches. Yes, passenger searches, because sometimes you get to walk (in your socks) in the scanner box because you have this suspicious look or you happen to be THE number in a sampling plan.

I don’t know about you but why is it I always feel like a terrorist when I pass in front a Customs Border Protection (CBP) Officer and he asks me "Where are you going?"

It would not be so bad if you go to the U.S. occasionally, but 2-3 times a month, they start digging in, sometimes taking you apart for half an hour in the back room; they ask you all kind of tricky questions to see if the answer is the same. What is the proper thing to say, the proper word to use or not to use?

First, always tell the truth; this way you always remember what you said. CBP officers are trained to detect nervousness and liars. Second, never use the word "Audit". This word is to be banned from the language commonly used by auditors because you get immediately associated with accountants, fiscalism and this word is not in the NAFTA accepted lexicon of the agreement. Say something like "I am meeting with the company officers to discuss their Management System (don’t say Quality) to see if it meets the International Standard". It is safer and may get you off the hook faster (yes, I have a TN-1 for those who wondered).

You guessed it, I write this article in Trudeau Airport, on a Sunday morning, en route to Pennsylvania after flying to Cleveland with a two-hour stop in JFK. I know better ways to spend my Sundays. Twelve hours it took me with the delays and the half hour sitting in a running plane on the tarmac waiting for a late departure still sitting in our parking spot. Prestige you say! Fine! Whatever!

Then you say why do you do it if travelling is that painful? One thing. I get to visit all these different industries (I have 14 NACE code approvals) and to tell you the truth, this is what the fun part is. Not the flying, not the lost Sundays, not the taxi rides or the car rentals, but the different people you meet in these different industries with their perfect version of a QMS. Makes you appreciate good QMS when you see one (and there are not many of them). Keep working on your QMS, it probably sits somewhere you can improve it. Now I know exactly why the standard requires us to put this §5.2.1 d) statement in our Quality Policy.

556 words

Give me your feedback by e-mail

6. Had You Come to the Last Event

By Eric Hosking, Senior Fellow of Quality at PWC, BApSc in Mech Eng, MBA, CQE, CSSBB
and CQA

Had you come . . . Future of Innovation

A special event was held at the Thanjai restaurant on Wednesday, January 31st. We had the privilege of having ASQ's Peter Merrill talk about the future of innovation and the 4th Industrial Revolution. Peter is an entrepreneur and an author who among other things writes the Innovation Column for the ASQ's Quality Progress magazine. The format was a webinar with Peter at his home in Burlington, Ontario and a group of folks from Section 407 in Ottawa. There were some technical issues with the WiFi signal strength that were overcome by some clever and tech savvy problem solvers in the audience. Many thanks to Mutair who got us back on our feet.

The presentation itself explained the three prior industrial revolutions, circa 1780 steam and mechanical power, circa 1870 electricity and circa 1970 the electronic revolution. It then contended that we are now, circa 2020, in the innovation revolution. We will see changes to work that are way beyond anything that the prior revolutions have brought on. Key skills sought out by industry already are creativity, problem solving and emotional intelligence, setting priorities in hiring different from even just a few years ago.

STEM (Science, Technology Engineering and Math) will gain a greater important in the work force and the Artificial Intelligence revolution will continue to replace workers in lower and mid skill jobs. The revolution is expected to be so strong that only three in ten will actually have work by mid century. Quality will continue to evolve away from QC to focus on QA, but Quality practitioners who tend to be strong in STEM should be able to adapt to the new realities.

The ideas Peter shared are very powerful and should be clearly understood by all Quality practitioners. Needless to say the audience in attendance paid very close attention to everything he said and were very pleased with the presentation.

All this occured after a very good buffet style Indian food dinner that I think was very much appreciated by all.

7. Voice Of The Customer

By Eric Hosking, Senior Fellow of Quality at PWC, BApSc in Mech Eng, MBA, CQE, CSSBB and CQA

We held a webinar for the first time in many years, presenting Peter Merrill from Burlington Ontario. For the first time our Wedinar included Section 407 in Ottawa.

Peter addressed a subject that we do not have strong feedback on because it was forward looking. He addressed future of innovation and what the domain of Quality will have to be, not what it currently is.

It took some doing to connect everyone, but once running it went very well and the audience in Montreal gave it very high marks with over 95% of respondents giving it a 4 or 5 on the 5 point scale.

8. Welcome to our New Members

Lanrewaju Adetunji
Hani Antar
Genevieve Cetec-Bussieres
Marieme Cisse
Houman Esmaili Burekheyli
Yves Gauthier
Karl Jovin
Eric Meyrand
Evila Moreno
Patrick Robillard
Rohit Sharma


9. Organziation Members

ASQ Montreal Section thanks our Organization Members:

10. Other ASQ Events

ASQ Ottawa Section 407 (Tuesday, February 27, 2018)

A3 Thinking and the Art of Thinking Clearly


This month the Ottawa ASQ Chapter Team introduces Problem Solving using the Toyota method of A3 Thinking.

This month we introduce a successful team based problem solving approach called A3. Attendees will learn about effective problem-solving, how to think clearly about problems and why it is important to use an objective problem-solving method. Toyota Motor Company uses the A3 tool to communicate issues and to clarify problems. Shamir will show us how he has used the method to help teams avoid the common pitfalls of groupthink and other cognitive biases that could lead to wrong conclusions, being satisfied with soft solutions and inaction on high priority risks. With a solid problem solving method, it is possible to work critical issues objectively, get accountability to take action, and prevent recurrence. A3 problem solving is an excellent approach to raise standards of productivity, quality and employee engagement in organizations. Attendees will also learn how it can apply to areas outside of manufacturing as well, including construction, software development, biomedical and health care.

About your presenter

Shamir Doshi is an ASQ certified Six Sigma Black Belt, and a Senior member of the ASQ. Shamir has been studying and practicing the principles of Deming, the Toyota Production System and Lean for the past 7 years with some of Ottawa’s most innovative and top employers.

PLACE: Room 1B at the Ottawa Public Library – Nepean Centrepointe, 101 Centrepointe Dr., Ottawa, Ontario K2G 5K7
Networking & Snacks: 6:00 - 7:00 PM
Presentation: 7:00 - 08:30 PM
Cost: $10
Recertification unit: 0.3

For full information and to register for the event, click HERE.

11. ASQ News

Transformation Message
In this new message for member leaders, ASQ CEO Bill Troy addresses concerns raised about changes to division structure and centralized fund management as they relate to the transformation. He also reiterates that member leader feedback is needed and appreciated. He adds that member leader participation is critical to the success of the Society.
Read the message . . .

Quality for Life Video
Very often, we hear quality professionals say they didn't choose quality as much as quality chose them. In this new Quality for Life video, ASQ member Alexander Tucker traces his interest in quality back to some very early memories. And he humorously describes how quality is now a part of his everyday life.
Watch the video . . .

Dak Murthy Remembered
A former chair of ASQ New York/New Jersey Section 300 and master judge for the International Team Excellence Awards passed away in January 2018. Dak Murthy was 65 and died after a six-year battle with progressive muscle atrophy. He held several ASQ certifications and conducted regular teaching sessions to promote quality. He worked for 32 years at New Jersey Transit, the last 11 as director of quality.
Read more . . .

Keynote Bill Troy
The Aviation, Space & Defense Division is presenting the Collaboration on Quality in Space and Defense Industries Conference in Cape Canaveral, FL, March 12 – 13, 2018. ASQ CEO Bill Troy will be one of the keynote speakers. The conference theme is "Sustaining a Quality Foundation in Challenging Times." Panel discussions include "Attracting New Talent to the Quality Profession" and "The Value of Quality in a Mission Assurance Organization."
Learn more . . .

12. ASQ Montreal Section Education Program 2018

By Dr. David Tozer, Ph.D., ASQ CQE and SSBB, Education & Audit Chair

Having ASQ certification gives you an edge in the market and can significantly increase your income.

ASQ Certification often leads to higher paying employment.  The money invested in education and certification increases chances of finding employment quickly in the down sizing environment we live in.  People who take the section sponsored refresher courses, and spend at least twice as much time as spent in the classroom on self study, have an 80%, or better, chance of passing the examination on the first attempt.

Certified Quality Engineer Topics include: quality concepts, cost of quality, human resources, team formation and group dynamics, inspection, metrology, sampling, reliability, quality standards, quality audit, statistics, design of experiments, process improvement, liability, and modern management methods for improving quality.

Certified Six Sigma Black Belt Topics include: quality concepts, cost of quality, enterprise wide deployment, business process management, project management, team formation and group dynamics, define, measure, analyze, improve, control, lean enterprise, statistics, design of experiments, and design for six sigma.

Certified Six Sigma Green Belt Topics include: quality concepts, cost of quality, enterprise wide deployment, business process management, project management, team formation and group dynamics, define, measure, analyze, improve, control, and statistics.

Certified Manager of Quality/Organizational Excellence Topics include: quality concepts, quality planning, customer focus, quality standards, project management, cost of quality, team formation and group dynamics, human resources and improvement.

Certified Quality Auditor Topics include: quality concepts, team formation and group dynamics, management responsibility, audit objectives, audit preparation, audit conduct, audit reporting, sampling, and basic statistics.

Certified Quality Inspector Topics include: quality concepts, team formation and group dynamics, geometry, metrology, reading drawings, mechanical processes, statistical process control, inspection, and sampling.

Calendar and Registration Form

Questions? In house courses, etc.: Dr. David Tozer:  (514) 694-2830,

13. Executive Committee Meetings & Officers

Section Executive Committee (Leadership Team) Meetings are held at different locations, starting at 6 PM. The next regular meeting is tentatively scheduled for:

March 7, 2018

Consult the List of Your Executive for 2018 here

Note that all dates planned are subject to change.  Please call ahead to attend by contacting the Section Chair or the Section Secretary.

Note: Available on request for section members only are minutes of section executive meetings (contact the Secretary) and section operating budget information (contact the Treasurer).

14. Unemployed Members Dues

Unemployed ASQ members receive a discount on their membership dues based on consecutive years of membership.

Consecutive Years of Membership Dues Discount
1-4 50%
5 or more 100%

Eligibility Criteria

  • You must be a Full, Senior, or Fellow member.
  • Any years as a Forum, Associate, or enrolled student do not qualify.
  • You may submit this application only after being unemployed for at least 90 days.
  • You must be actively seeking employment.
  • Retired or self-employed members are not eligible. ASQ offers a similar benefit for retired members.


  • Your basic membership dues for the current membership year will be paid or partially paid by ASQ. Basic membership dues exclude
    additional Forums and Divisions, journals, and additional Sections (Seniors and Fellows—you keep your extra benefit of choice).
  • You may participate in the program for no more than two years in your membership lifetime. You must complete an application for the second
    year of participation.
  • After renewing your membership, please visit Careers in Quality to search for jobs, apply for positions online, and post your resume for employers to view.

NOTE: The following links require that you be logged into your account before you try to activate them.

Download the ASQ Unemployment Program Application PDF (105 KB)

NOTE: The information related to this benefit was correct at the time this Newsletter was issued.  But as the ASQ has the right to revise its benefits, please contact the ASQ for the latest information on this benefit.  It may be revised or discontinued at any time.

15. Feedback

Please send us your comments about the ASQ Montreal Section 0401 E-Newsletter (topics, layout, length, etc.).  Do you want to contribute an article (English or French) or a good idea?  Contact us by e-mail.

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Pass it on

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The ASQ Montreal Section 0401 Newsletter is prepared by and published for its members.
Section web site:
Newsletter Editor: Michael Bournazian, Eng.
The opinions expressed in the Newsletter are those of the authors, not those of ASQ. Articles may be reproduced if the source is stated
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