Section 0401

April 2018 (Volume 68 - Issue 4)

Our objective: To increase awareness, interest, and involvement in Section activities and
quality-related subjects.  Visit our web site at

1 - Next Event

7 - Voice Of The Customer 

13 - Executive Committee Meetings & Officers 

2 - Ad / Publicité

8 - Welcome to our New Members

14 - Unemployed Member Dues

3 - Upcoming ASQ Section 401 Events

9 - Organization Members

15 - Feedback/Advertising Rates

4 - The Editor's Corner

10 - Other ASQ Events

5 - A Word from Your Section Chair

11 - ASQ News

6 - Had You Come to the Last Event

12 - Section Education Program

1. Next Event


Wednesday, April 25, 2018


6:00 PM



1790 Cote Vertu
St. Laurent, Quebec
H4L 2A6



Mr. Rafael Alencar de Paula

Research Assistant and Ph.D. Candidate

Ecole Polytechnique


Please join us on April 25, 2018 to listen to our guest speaker present the topic of Process Improvement and Engagement.

2. Ad / Publicité


The prevailing research about process improvement has as its base the three following pillars:

(1) Data analysis
(2) Persuasive technology
(3) Creating company habits

These areas are fundamental to increase engagement and consequently the sustainable growth of the company. In this presentation, our speaker will detail how companies are applying these pillars and the expected results for the future.


Rafael Alencar de Paula is a research assistant and Ph.D. candidate at Ecole Polytechnique de Montreal. In this role, he help other Masters and Ph.D. students on four different projects: three data science projects where the aim is to use statistical models to predict failures, and one project with hospitals in Montreal and Brussels to reduce hospital infections.

Before arriving in Montreal at the end of 2014, he completed an Environmental Engineering degree and a Masters in Occupational and Work Safety Engineering in the São Paulo Faculty of Industrial Engineering. Also in São Paulo, he worked for five years in management consulting for different companies. During this period, he worked on two main projects. The first one was in the Albert Einstein hospital, where the team had the goal of reducing a patient's stay-time in the hospital. The second, where he worked for three years, was in the biggest South American airline company called LATAM. The department was responsible for finding, designing, adapting, implementing and sustaining every action related to jet-fuel savings. He was responsible for the maintenance ground and auxiliary power unit (APU) actions.


ASQ Members, Non-members and Students: $30 for meal, tax and service included
New ASQ Members: Free
Drinks not included

There is FREE PARKING directly in front of the restaurant.
It is also within walking distance of the Cote-Vertu metro station, which is on the orange line.
You can also take the 121 STM Bus (Sauvé/Cote-Vertu) direction west, and get off at the Cote-Vertu/Leduc stop close to the restaurant.

Bring your business cards and be ready to network.

To register for any event or for more information on events please contact:

Dr. David Tozer


3. Upcoming ASQ Section 401 Events

May 30, 2018: Biomimicry, Innovation Inspired by Nature with Dubravka Kusmic

SYNOPSIS: After three industrial revolutions, and all the damage done to the planet, are we at the point of no return? We are facing “Industry 4.0". Our manufacturing processes, new products design, can it contribute to the sustainment efforts? What is going to be the competitive edge between manufacturers? Let’s explore the answers offered by Nature.

4. The Editor's Corner

Michael Bournazian, Eng., Newsletter Editor, ASQ Senior Member, CSSGB

On April 4th, I was in the midst of another AS9100 re-certification audit. During a break in the proceedings, I went online to see the latest happenings and sure enough, something had happened in the Montreal area (in Repentigny to be exact) that caught my attention.

A loaded semi-trailer, left in the raised position, slammed into a recently constructed pedestrian overpass, sending its load of cornmeal in all directions and forcing the partial closure of a stretch of Highway 40. The highways were eventually cleaned up and the brand new overpass was dismantled for safety reasons. And most imporatntly, no one was physically hurt in any fashion and no lives were lost.

                       Right before impact                                                                     At impact

As is usually the case when I witness incidents like this, my brain goes "Quality" and starts asking all the questions we are accustomed to ask as Quality professionals:

1) Why was the trailer in the raised position?
2) Was the driver aware that the trailer was in the raised position?
3) Is there some kind of dashboard indicator that should indicate if the trailer is in a raised position?
4) If yes to (3), was the indicator malfunctioning? Or did the driver not notice?
5) Was the driver properly trained to operate the vehicle, and for how long had he/she been doing so?
6) Etc.

In conclusion, I look forward to the results of the investigation into this incident, and what can be done to avoid repeat occurences.


Any feedback?  Click on the link in the bottom right corner of this section and let me know.  Thanks.

5. A Word from your Section Chair

By Robert Demers, ASQ Senior Member, CQA & CSSGB

How SICK are you?

You have a cold, you sneeze, you blow your nose and you feel numb, dizzy.

You go to work or you stay home?

It depends I hear you say. It depends if you have coverage or if you work on contract. It depends if you get paid or if you don’t is a fair reason. But is it a good one?

I guess whether you are a full timer with an insurance package (some better than others) or contractual with no health support, you can choose but can you really choose?

Some of us, I am in this category, when you have engagements, you meet those engagements. Sick or not well is not an excuse for not going to work, insurance or not.

Of course I hear some of you say "Why do you come in and spread your germs and make us all sick?" My thinking is different. If I don’t give it to you (it’s only a very short infectious period), your kid, or neighbour, or family for that matter (for sure with daycare) will spread it to you, so why not me? If you are not strong enough, maybe it’s time you build up your antibodies and strengthen your immune system.

Furthermore, and this is my main reason for going to work anyway, if someone’s input depends on my output (SIPOC), it is more for the process breakdown, the missing output that will stop the production chain and reduce the productivity of my employer/customer.

So until we all do like Japan, let’s assume a little cold sometimes. Voila! Respectfully yours!

PS: Look me up in Linked-In and read more about me; just say you read this article and give your opinion or else click on the adjoining feedback link for a more personal comment or exchange.

305 words

Give me your feedback by e-mail

6. Had You Come to the Last Event

By Eric Hosking, Senior Consultant to Shainin, CQE, CSSBB and CQA

Had you come . . . Risk Management

The March event was special in that we enjoyed one of the largest turnouts in recent memory with over thirty members and non-members attending Mutair Kadiri's talk on Risk Management. Mutair, who has recently joined CN Rail as a Risk Management Manager, lives in the center of on-going corporate conversations on how to deal with the ever-present risks in one of North America's big 5 rail companies.

His talk was generic to the subject of risk and his teachings can be applied in any industry. He talked a bit about the philosophy surrounding the prospect of facing risk. A caveman who does not venture out to face the risks of the world around him does not eat. In the same vein he touched on the Chinese symbol for risk which is a composite of two symbols, one for danger and one for opportunity.

He lead the group through the definitions of risk including Bernoulli's first attempt to quantify risk along two dimensons: freqeuncy and effect. Mutair then took us through the corporate risk management framework and talked to the 7 steps of the risk management process. He stressed the benefits of anticipating and assessing risks and mitigating them by action before they were realized when addressing them becomes reaction. We learned of regulatory mandates that have forced his industry to close risks on very short timelines. He also mentioned software that is available for risk management assessment and tracking.

Many attendees had come to compare the rail industry to their own. Feedback following the event was very positive, the consensus being that Mutair had done an excellent job.

7. Voice Of The Customer

By Eric Hosking, Senior Consultant to Shainin, CQE, CSSBB and CQA

VOC chairs of all of ASQ sections attended the quarterly meeting March 15th and were given a breakdown of a study ASQ had put together to understand the ASQ customer base. ASQ HQ is trying to understand why membership has been flat to slightly declining over the past several years at about 70,000 members worldwide, when they should in fact be growing. Doubling the membership is the identified goal.

The study aggregates ASQ customers into three profiles: members in their early 30s, in their early 40s and in their mid 50s with different career phases, motivators and aspirations. The older members are a very stable and loyal group. Tenure in the ASQ among the younger profiles is typically very short. This is an area where ASQ struggles to find solutions. Locally ASQ 401 has been trying out venues that allow more of our younger members to easily be a part of our events. In addition our leadership team is going through an evolution to bring on board a younger and more diverse team to fill positions left vacant by older members who are leaving.

Part of the quarterly meeting focused on the major transformation that ASQ HQ is trying to effect across the ASQ section network. This includes centralizing all the section web sites so they adhere to a common format. It also means centralizing funding which may have a negative effect on Section 401's ability to host events. The effort is moving ahead quickly, but there is a vigorous debate as to the desirability of all of the proposed changes.

Our recent event was favoured by a record turnout which was a bit taxing for the venue. Notwithstanding the speaker, Mutair Kadiri was given high marks with 97% according a 4 or 5 on 5 for his talk on Risk Management. The venue, Via Marcello, was given an 80% because we were a bit crowded at the table. Overall though the event was still given high marks with a 95% rating.

8. Welcome to our New Members

MARCH 2018
Marie-Josee Delisle
Melissandre Drouin
Khalil Elhadaoui
Barbara Joseph
Jessica Moreau
Najib Ouballa
Manoj Pai
Carl Turcotte


9. Organziation Members

ASQ Montreal Section thanks our Organization Members:

Jon U. Schafer - PACCAR

10. Other ASQ Events

ASQ Montreal Francophone Section 404 (Thursday, May 10, 2018)

The ASQ Montreal Francophone section will be holding a webinar next month.  The date is set for May 10, 2018. The presentation is titled "Accord de libre-échange avec l’Europe (CETA) et comment la qualité peut être un levier de compétitivité" and will be presented by Jacques Plante.

Visit the section's website for the latest information (CLICK HERE).

ASQ Ottawa Section 407 (Wednesday, April 25, 2018)

Modern Techniques for Root-Causing & Reducing Defects


It goes without saying that identifying and reducing defects are invaluable strategies for dramatically improving any manufacturing process. Understanding the occurrence of defects over time and being able to predict their causes are key components to optimize product yield, performance and quality.

If this resonates with some of the analyses you’re running in your organization, join us as we guide you through insightful technical demonstrations & case studies to identify and reduce defects using modern analytical techniques. In this discussion, we’ll highlight industry leading trends in statistically assessing the root cause of defects and share techniques to help you reach maximum productivity in your analyses.

This session is designed to help you gain a better understanding of:

• Identifying problematic manufacturing variables
• Screening multiple processes & variables over time
• Monitoring & controlling complex processes
• Simulating outcomes with your existing data
• Designing robust processes from day zero

About your presenter

Nick Shelton, (P.Eng) travels Canada hosting complimentary learning sessions to share industry best practices and demonstrate the benefits of leading edge analytics. Nick came to SAS Institute Inc. from Advanced Micro Devices where he worked as Product Development Engineer specializing in statistical data analysis, modeling, semiconductor device physics and fabrication. A Lean Six Sigma expert, Nick also worked for several years as Product Engineer with Texas Instruments, where he provided manufacturing process improvement, post-production cost reduction, yield enhancement and test optimization. Nick holds a Master of Science in electrical engineering from West Virginia University. View full profile at Linkedin.

PLACE: Boardroom at Ottawa Public Library, Emerald Plaza Branch,
1547 Merivale Rd, Nepean, ON K2G 4V3, Canada
Networking and Snacks: 6:00 - 7:00 PM
Presentation: 7:00 - 8:30 PM
Cost: $10
Recertification unit: 0.3

For full information and to register for the event, click HERE.

ASQ World Conference on Quality and Improvement (April 30 - May 2, 2018)

There is still time to register for the 2018 ASQ World Conference on Quality and Improvement.

This conference takes place in Seattle, Washington at the Washington State Convention Center.

For more information, go to the conference website.

11. ASQ News

Transformation Questions
At ASQ, we welcome and appreciate continued use of the dedicated email address, This email address was established to capture questions and comments about the transformation and is actively monitored. While your message may not receive a direct reply, answers to the most frequently asked questions and concerns are addressed in Friday Fast Facts, Transformation Update emails, and The Insider. This input helps to address important topics at ASQ member, member leader, and other meetings taking place such as the Ideas To Action Gathering (ITAG) and the Annual Business Meeting.
Send an e-mail . . .

Improve Problem-Solving Skills
Go to the data, not the information. Don't work alone. These may seem like odd suggestions, but QP author Tom Sheffrey says it's important to ask the right questions if you want to brush up on your problem-solving skills. One reader reacted to Sheffrey's 2016 article this way: "An excellent tutorial for quality beginners. An excellent refresher for those of us who have been long set in our ways."
Read the article . . .

Update on myASQ
An exciting new community platform will soon launch that offers ASQ members meaningful networking opportunities, and interaction with like-minded quality professionals. It will be accessible, timely, and offer relevant solutions to everyday problems. ASQ customers and registered users will also have access to the new centralized online source. Product owner Cynthia Nazario has an update.
Learn more . . .

The Sixteen Golden Traits
What will it take for ASQ to succeed? Past ASQ chair H. James Harrington shares his ideas on quality today compared to 30 years ago in a new essay published this month on While much has changed—especially the pace of business—a lot has remained the same, including what he calls the fundamental tenets of success for organizations: basic values.
Read the essay . . .

12. ASQ Montreal Section Education Program 2018

By Dr. David Tozer, Ph.D., ASQ CQE and SSBB, Education & Audit Chair

Having ASQ certification gives you an edge in the market and can significantly increase your income.

ASQ Certification often leads to higher paying employment.  The money invested in education and certification increases chances of finding employment quickly in the down sizing environment we live in.  People who take the section sponsored refresher courses, and spend at least twice as much time as spent in the classroom on self study, have an 80%, or better, chance of passing the examination on the first attempt.

Certified Quality Engineer Topics include: quality concepts, cost of quality, human resources, team formation and group dynamics, inspection, metrology, sampling, reliability, quality standards, quality audit, statistics, design of experiments, process improvement, liability, and modern management methods for improving quality.

Certified Six Sigma Black Belt Topics include: quality concepts, cost of quality, enterprise wide deployment, business process management, project management, team formation and group dynamics, define, measure, analyze, improve, control, lean enterprise, statistics, design of experiments, and design for six sigma.

Certified Six Sigma Green Belt Topics include: quality concepts, cost of quality, enterprise wide deployment, business process management, project management, team formation and group dynamics, define, measure, analyze, improve, control, and statistics.

Certified Manager of Quality/Organizational Excellence Topics include: quality concepts, quality planning, customer focus, quality standards, project management, cost of quality, team formation and group dynamics, human resources and improvement.

Certified Quality Auditor Topics include: quality concepts, team formation and group dynamics, management responsibility, audit objectives, audit preparation, audit conduct, audit reporting, sampling, and basic statistics.

Certified Quality Inspector Topics include: quality concepts, team formation and group dynamics, geometry, metrology, reading drawings, mechanical processes, statistical process control, inspection, and sampling.

Calendar and Registration Form

Questions? In house courses, etc.: Dr. David Tozer:  (514) 694-2830,

13. Executive Committee Meetings & Officers

Section Executive Committee (Leadership Team) Meetings are held at different locations, starting at 6 PM. The next regular meeting is tentatively scheduled for:

May 2, 2018

Consult the List of Your Executive for 2018 here

Note that all dates planned are subject to change.  Please call ahead to attend by contacting the Section Chair or the Section Secretary.

Note: Available on request for section members only are minutes of section executive meetings (contact the Secretary) and section operating budget information (contact the Treasurer).

14. Unemployed Members Dues

Unemployed ASQ members receive a discount on their membership dues based on consecutive years of membership.

Consecutive Years of Membership Dues Discount
1-4 50%
5 or more 100%

Eligibility Criteria

  • You must be a Full, Senior, or Fellow member.
  • Any years as a Forum, Associate, or enrolled student do not qualify.
  • You may submit this application only after being unemployed for at least 90 days.
  • You must be actively seeking employment.
  • Retired or self-employed members are not eligible. ASQ offers a similar benefit for retired members.


  • Your basic membership dues for the current membership year will be paid or partially paid by ASQ. Basic membership dues exclude
    additional Forums and Divisions, journals, and additional Sections (Seniors and Fellows—you keep your extra benefit of choice).
  • You may participate in the program for no more than two years in your membership lifetime. You must complete an application for the second
    year of participation.
  • After renewing your membership, please visit Careers in Quality to search for jobs, apply for positions online, and post your resume for employers to view.

NOTE: The following links require that you be logged into your account before you try to activate them.

Download the ASQ Unemployment Program Application PDF (105 KB)

NOTE: The information related to this benefit was correct at the time this Newsletter was issued.  But as the ASQ has the right to revise its benefits, please contact the ASQ for the latest information on this benefit.  It may be revised or discontinued at any time.

15. Feedback

Please send us your comments about the ASQ Montreal Section 0401 E-Newsletter (topics, layout, length, etc.).  Do you want to contribute an article (English or French) or a good idea?  Contact us by e-mail.

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Pass it on

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The ASQ Montreal Section 0401 Newsletter is prepared by and published for its members.
Section web site:
Newsletter Editor: Michael Bournazian, Eng.
The opinions expressed in the Newsletter are those of the authors, not those of ASQ. Articles may be reproduced if the source is stated
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