Section 0401

September 2018 (Volume 68 - Issue 7)

Our objective: To increase awareness, interest, and involvement in Section activities and
quality-related subjects.  Visit our web site at

1 - Next Event

7 - Voice Of The Customer 

13 - Section Education Program 

2 - Ad / Publicité

8 - Proposed Slate of Officers

14 - Executive Committee Meetings & Officers

3 - Upcoming ASQ Section 401 Events

9 - Welcome to our New Members

15 - Unemployed Member Dues

4 - The Editor's Corner

10 - Organization Members

16 - Feedback/Advertising Rates

5 - A Word from Your Section Chair

11 - Other ASQ Events

6 - Had You Come to the Last Event

12 - ASQ News

1. Next Event


Wednesday, September 26, 2018


6:00 PM



4759 Van Horne
Montreal, Quebec
H3W 1H8




Please join us on September 26, 2018 to listen to our guest speaker present the topic of Innovating Internet of Things with Design Thinking.

2. Ad / Publicité


The Internet of Things (IoT) is here. Whether applied to industrial automation, wearables, connected transportation, drones or smart cities, it’s poised to deliver great benefits along with new challenges.

Benefits including improved revenue, costs, quality of life and convenience are often confounded by challenges such as privacy, security, social disruption and new demands on quality.

To fully deliver on the benefits and tackle the challenges, Design Thinking is critical for creating and de-risking innovative solutions.

This seminar presents what you need to know about Internet of Things and shows you how to apply Design Thinking to innovate IoT solutions. It will cover IoT architecture, application verticals, benefits, challenges, and quality imperatives, and the Design Thinking rationale and methodology through guided interactive participation.


Walter Knitl, BASc
Principal at Praxiem
Co-Founder and CBDO at IoT613

Walter is the founder and principal at Praxiem, helping clients discover and deliver their technology innovations through market research, product management and business development. He is a proponent of the Internet of Things as a lever for economic growth and social good, realized through his role as Co-Founder and CBDO of IoT613, and curator of the IoT613 Conference.

Walter has a record of successful ICT product introductions at Ottawa technology companies including Ericsson, Nortel, Mitel, Ontario Centre for Microelectronics and Bell-Northern Research. His extensive experience consists of business roles including Product Management, Account Management and Commercial Management, as well as technical roles in hardware and software R&D and telecommunication standards development.

Walter holds a BASc degree in Electrical Engineering.
Follow on Twitter @praxiem and @iot613.

Nilufer Erdebil, B. Eng., MBA, PMP
CEO, Spring2Innovation

Award winning, Spring2Innovation founder, Nilufer Erdebil is a leading innovation and design thinking consultant with a range of experience in telecommunications, application development, project management & information technology management. Her firm focuses on strategy and vision development, design thinking, innovation programs, and building innovation capabilities in organizations.

She has been using design thinking methodologies since 2003 in both the private and public sector. Most recently, she has used design thinking techniques and tools for clients at Innovation Science and Economic Development (ISED), Public Services and Procurement Canada (PSPC), along with the Community of Federal Regulators (CFR) in the redesign of its web interface providing regulatory guidance to Canadians and Canadian businesses.

Nilufer holds a B. Eng in Electrical Engineering and an MBA from Queen’s University. In 2016, she received the Canadian Women in Communications and Technology Leadership Award and in 2014, she was awarded the Ottawa Business Journal Forty Under 40 Award.

Follow on Twitter @spring2inno and @digitalnil.


ASQ Members, Non-members and Students: $30 for meal, tax and service included.
Dinner is to be a largely fixed menu, with some choices offered.

IMPORTANT: Attendance will be limited to 48 people.

As noted above, this event will be at the Thanjai Restaurant.
Five free places are available in the rear of the restaurant at 6:00pm.
In front of the restaurant, parking is on meters until 9:00pm.
Free parking may be available in the residential streets off Victoria and Van Horne.
Free parking is available at the Namur metro station. You can then take the metro one stop and get off at Plamondon metro station, followed by a short walk to the restaurant.

Bring your business cards and be ready to network.

To register for any event or for more information on events please contact:

Dr. David Tozer


3. Upcoming ASQ Section 401 Events

October 2018: PACCAR Tour Part 2 (exact date TBD).

October 24, 2018: GA and HAACP in the Food Industry with Deborah Esplin.

November 28, 2018: Oversight of Self-regulating Professions with Gabriel Ahmarani.

4. The Editor's Corner

Michael Bournazian, Eng., Newsletter Editor, ASQ Senior Member, CSSGB

Ah September. It can only mean 2 things:

1) Your vacations for the summer are most likely over :-(
2) A new ASQ season begins :-)

I look forward to another year of sharing Quality anecdotes with you, and the occasional inspirational image meme, such as the one below ;-)

All the best to you, and stay on the course.


Any feedback?  Click on the link in the bottom right corner of this section and let me know.  Thanks.

5. A Word from your Section Chair

By Robert Demers, ASQ Senior Member, CQA & CSSGB

New ASQ (season and direction)

We are returning for a new season of ASQ and lots of things have changed.

First, we are regenerating our Leadership Team (LT), adding new member/leaders to make your season different than the previous one(s) and generating new ideas (with younger actors).

Second, the upper management of ASQ (USA) is renewing/revamping the formula to better manage the funds, do an integrated web approach and be closer to the sections.

We must remember that we are as good as we are today! Yesterday does not count and changes are the base of Continual Improvement (CI), something at the heart of Quality (5th principle). It cannot remain empty talk; it’s got to start at the base, with management.

I say base for management because that is what management is all about: the base, the foundation of a good organization. The pyramid must be inverted, management should always be those that support the operations and initiate changes according to what they hear on the floor.

I know, human nature looks for stability and what I am proposing here is change, thus instability. Is it instability or is it that we fear of losing, the power acquired with time?

CI requires motivation, and motivation comes from within. Motivation is lack of demotivation, and CI is the battle we have to fight everyday against laziness.

Personal story: My son has two (2) College degrees (I did not accept less than one – and paid for them) and after trying to find a job in Cinema (first degree), he soon found out that this was not the ideal for money making. If I had initially looked like Brad something and I had married some Angelina star, it may have been different.

So my own angel (read here my wife) found another degree he could study in with respect to his own style and what he liked (stardom). After another 2 years of full time school he got his second College degree in Web Design. Today he is making more money than me and makes me proud, but I still fear for him. He has stopped learning.

I think I said it previously, but you are as good as you are today! Yesterday does not count. Recently he was managing employees and that takes him away from what he is good at: creation. So, away from what you are good at, means replacement and hard to go back.

So I made him an offer: chose something that leads to a certificate and I will take the class with you. He said cooking.

So what have YOU changed lately? Tell me about your own CI story (work or personal). Don’t hesitate to share your comments when we meet, we strive on originality, improvement and our fuel is your comments, good or bad!

Have a great new season and help me make my final stretch (until December 2018) as Section Chair a continuing success.

501 words

Give me your feedback by e-mail

6. Had You Come to the Last Event

By Robert Demers, ASQ Senior Member, CQA & CSSGB

Had you come . . . visit to TRU Simulation and training

You would have had, before the section took its summer recess, a very interesting and appreciated visit of this St. Laurent based flight simulator constructor.

The company is part of the Textron (NYSE) group, an American Global aerospace, defense, security and advanced technologies conglomerate. Textron includes Bell Helicopter, Cessna Aircraft, Beechcraft and others.

We saw how flight simulators are built and how the process approach was implemented. We saw how an organization can manage its production line and how this important aerospace leader does their morning Gemba walks, how they prepare, post and plan their day, how they deal with production risks and how they have set some SMART goals.

Recently they have completed a major production change, where they have gone from fixed assembly cells to a moving assembly line (105 years after Henry Ford's). Who said Continuous Improvement had to be a new idea? New is not always young. Good ideas never die; they are just forgotten (for a while) and adapted with a new flavour for the decade.

Some of us even grabbed a few tricks that they could adapt to our own organization.

Thank you to George Karam (VP & GM, Air Transport Simulation at TRU Simulation + Training) who stood behind this visit, and thanks to Eric Pinheiro (Assembly Production Manager) who entertained us during the 3 hours of the visit (simulator access included) and to the Quality Department managers that worked out the details.

More visits are planned soon. Keep on reading our newsletter for details.

7. Voice Of The Customer

By Eric Hosking, Senior Consultant to Shainin, CQE, CSSBB and CQA

The fall event season will see two combined speaker/workshop events which have not been held in the section for quite some time. I encourage members to come out and sample these events and tell us how you feel about this format. We think it has tremendous merit, but we would like members to validate the thinking.

In addition, in the spring we held two tours and we are planning others in the fall. Since we do not ask for survey feedback at tours we would like to hear from members directly about the tours. You can send your comments directly to me by clicking on the link just below.

Give me your feedback by e-mail

8. Repeat Call for Officer Nominations and Proposed Slate of Officers (January - December 2019)

By Raymond E. Dyer, ASQ Senior Member, CMQ/OE, CQA, Nominating Chair, Historian and Internet Liaison

In accordance with Sections 4.5 and 4.6 of the Section Maintenance Policy and Procedure S02.00, the ASQ Montreal Section Nominating Committee comprising of J.P. Amiel, Sam Weissfelner, Rajesh Tyagi, and R.E. Dyer (Nominating Committee Chair), proposes the following Slate of Officers for January 1, 2019 to December 31, 2019:

Chair: Eric Glenn Hosking

Vice-Chair: Chantale Simard

Secretary: Flor Marlene Diaz

Treasurer: Robert Fairbairn

To nominate a different slate of officers or obtain further information, please contact Raymond E. Dyer at Alternate nominations for Section officer positions can be made by petition of at least 10 members of the Section (see ASQ Montreal Section nomination petition form). Please note that, to hold a Section Officer position, one must be a Full, Senior, or Fellow ASQ member in good standing affiliated with the section.

The proposed slate of officers will be repeated in the October newsletter and the General Assembly will be held on October 24, 2018.

For a listing of current ASQ Montreal Section 0401 positions, see For more information on the ASQ position themselves, see

If you are interested in participating on the upcoming Section Leadership Team or have any questions on the roles themselves, please contact Section Chair Robert Demers at or myself at

Thank you and welcome back from summer vacations!


9. Welcome to our New Members

JULY 2018
Denis Michaud
Corneliu Vladescu

Kerry Diaz
Isseu Diene
Chantale Farley
Nathan Feugne
Iman Majdi
Sebastien Michel


10. Organziation Members

ASQ Montreal Section thanks our Organization Members:

Jon U. Schafer - PACCAR

11. Other ASQ Events

Visit the World Quality Day website for more information.

12. ASQ News

Recertification Updates
To provide a user-friendly, secure, more efficient, and consistent recertification experience, ASQ has made significant improvements and enhancements to the recertification process that will necessitate all certification holders to use ASQ's online recertification app starting January 1, 2019. Please note, you must be logged in to myASQ to follow this link.
Read more . . .

Visit the myASQ Events Page
The myASQ Events tab is a good source for the latest information on upcoming meetings, webinars, conferences, etc. Member Amanda Foster is impressed: "MyASQ has provided me so many great opportunities already in the several months I have been involved. I really appreciate all the great webinars I would never have known about. The Blue Ridge Section, in particular, offers top-notch programs. I am truly grateful!" Log in to add your events to the calendar today.
Visit myASQ Events . . .

myASQ Finance Update
The myASQ Finance team is working on the new tool that member units will use for their finances beginning in 2019. Last week, we shared a draft copy of the dashboard that has been created for ASQ Headquarters. This draft is not the final version by any means, and revisions will be made after a complete review by the ASQ Finance project stakeholders. The team is currently working on what the member unit dashboard view will look like with the vendor. The team will share that draft dashboard first with the project stakeholders as soon as it is available, and then with the member leaders once it has been approved.
Learn more . . .

Member Unit Changes
Registration is now open for the ASQ Member Leader Virtual Autumn Business Update, which will be held Saturday, October 13, 2018. Agenda topics for the webinar include a myASQ update and panel discussion with pilot community champions, business plan process and tools rollout, and a question and answer session.
Register today . . .

13. ASQ Montreal Section Education Program 2018

By Dr. David Tozer, Ph.D., ASQ CQE and SSBB, Education & Audit Chair

Having ASQ certification gives you an edge in the market and can significantly increase your income.

ASQ Certification often leads to higher paying employment.  The money invested in education and certification increases chances of finding employment quickly in the down sizing environment we live in.  People who take the section sponsored refresher courses, and spend at least twice as much time as spent in the classroom on self study, have an 80%, or better, chance of passing the examination on the first attempt.

Certified Quality Engineer Topics include: quality concepts, cost of quality, human resources, team formation and group dynamics, inspection, metrology, sampling, reliability, quality standards, quality audit, statistics, design of experiments, process improvement, liability, and modern management methods for improving quality.

Certified Six Sigma Black Belt Topics include: quality concepts, cost of quality, enterprise wide deployment, business process management, project management, team formation and group dynamics, define, measure, analyze, improve, control, lean enterprise, statistics, design of experiments, and design for six sigma.

Certified Six Sigma Green Belt Topics include: quality concepts, cost of quality, enterprise wide deployment, business process management, project management, team formation and group dynamics, define, measure, analyze, improve, control, and statistics.

Certified Manager of Quality/Organizational Excellence Topics include: quality concepts, quality planning, customer focus, quality standards, project management, cost of quality, team formation and group dynamics, human resources and improvement.

Certified Quality Auditor Topics include: quality concepts, team formation and group dynamics, management responsibility, audit objectives, audit preparation, audit conduct, audit reporting, sampling, and basic statistics.

Certified Quality Inspector Topics include: quality concepts, team formation and group dynamics, geometry, metrology, reading drawings, mechanical processes, statistical process control, inspection, and sampling.

Calendar and Registration Form

Questions? In house courses, etc.: Dr. David Tozer:  (514) 694-2830,

14. Executive Committee Meetings & Officers

Section Executive Committee (Leadership Team) Meetings are held at different locations, starting at 6 PM. The next regular meeting is tentatively scheduled for:

October 3, 2018

Consult the List of Your Executive for 2018 here

Note that all dates planned are subject to change.  Please call ahead to attend by contacting the Section Chair or the Section Secretary.

Note: Available on request for section members only are minutes of section executive meetings (contact the Secretary) and section operating budget information (contact the Treasurer).

15. Unemployed Members Dues

Unemployed ASQ members receive a discount on their membership dues based on consecutive years of membership.

Consecutive Years of Membership Dues Discount
1-4 50%
5 or more 100%

Eligibility Criteria

  • You must be a Full, Senior, or Fellow member.
  • Any years as a Forum, Associate, or enrolled student do not qualify.
  • You may submit this application only after being unemployed for at least 90 days.
  • You must be actively seeking employment.
  • Retired or self-employed members are not eligible. ASQ offers a similar benefit for retired members.


  • Your basic membership dues for the current membership year will be paid or partially paid by ASQ. Basic membership dues exclude
    additional Forums and Divisions, journals, and additional Sections (Seniors and Fellows—you keep your extra benefit of choice).
  • You may participate in the program for no more than two years in your membership lifetime. You must complete an application for the second
    year of participation.
  • After renewing your membership, please visit Careers in Quality to search for jobs, apply for positions online, and post your resume for employers to view.

NOTE: The following links require that you be logged into your account before you try to activate them.

Download the ASQ Unemployment Program Application PDF (105 KB)

NOTE: The information related to this benefit was correct at the time this Newsletter was issued.  But as the ASQ has the right to revise its benefits, please contact the ASQ for the latest information on this benefit.  It may be revised or discontinued at any time.

16. Feedback

Please send us your comments about the ASQ Montreal Section 0401 E-Newsletter (topics, layout, length, etc.).  Do you want to contribute an article (English or French) or a good idea?  Contact us by e-mail.

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Pass it on

We invite you to forward this Newsletter to friends and colleagues who may be interested.

The ASQ Montreal Section 0401 Newsletter is prepared by and published for its members.
Section web site:
Newsletter Editor: Michael Bournazian, Eng.
The opinions expressed in the Newsletter are those of the authors, not those of ASQ. Articles may be reproduced if the source is stated
If you are an ASQ Montreal Section member and wish to receive this Newsletter by e-mail, please go to and revise your profile to add mailings from your section.

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This e-mail is being sent in the course of normal Montreal Section  business to the e-mail address of record. We are not responsible for forwarded e-mails. If you no longer wish to receive e-mail communications from the Montreal Section (your section) of ASQ, please visit your ASQ account to unsubscribe or reply to this message, indicating Opt Out in the e-mail body and in the title.

Keep in mind that by doing this you will no longer receive ANY correspondence from your section. If you are concerned about too many emails, ASQ has suggested limitations about how many e-mails may be sent to the section members each month. This does not extend to career notifications.