Section 0401

November 2018 (Volume 68 - Issue 9)

Our objective: To increase awareness, interest, and involvement in Section activities and
quality-related subjects.  Visit our web site at

1 - Next Event

7 - Voice Of The Customer 

13 - Section Education Program 

2 - Ad / Publicité

8 - 2019 Elected Officers

14 - Executive Committee Meetings & Officers

3 - Upcoming ASQ Section 401 Events

9 - Welcome to our New Members

15 - Unemployed Member Dues

4 - The Editor's Corner

10 - Organization Members

16 - Feedback/Advertising Rates

5 - A Word from Your Section Chair

11 - Other ASQ Events

6 - Had You Come to the Last Event

12 - ASQ News

1. Next Event


Wednesday, November 28, 2018


6:00 PM



1790 Cote Vertu
St. Laurent, Quebec
H4L 2A6



Gabriel Ahmarani
Ch.Adm, CMC, ASQ Senior Member, CQE, CQA, CSSGB, and CMQ/OE
Ahmarani Management Advisory Services


Please join us on November 28th, 2018 for our guest speaker present the topic of SELF- REGULATED PROFFESSIONS FROM THE VIEWPOINT OF QUALITY PRACTIONERS.

2. Ad / Publicité


In view of the intangible nature of professional services, what challenges does this work pose to the quality practitioner? What is the extent of professional work in society? What are the main dangers to consumers and to society? How do we define and circumscribe these services? Who monitors these professions and how? What quality precepts are used to monitor these services, by whom, and are they sufficient? What’s the historical context, evolution, and future trends for such professional services? What new challenges will such developments bring to the quality field? Are we ready with the right quality tools? Quality practitioners, your expertise will be solicited. Be ready to contribute!


Gabriel Ahmarani has navigated through four decades of senior professional roles as certified management consultant, plant manager, project manager, and quality engineer, in Canada and the USA. He is a senior ASQ member and holder of the CQE, CQA, CSSGB, and CMQ/OE ASQ certifications (emeritus). He is also a longtime member of the Ordre des administrateurs agréés du Québec (OAAQ), and the Canadian Association of Management Consultants (CMC-Canada), where he holds certifications as Chartered Administrator (Ch.Adm.) and Certified Management Consultant (CMC). He currently sits on the professional inspection committee of the OAAQ, a committee tasked by law to inspect professional conformance of its members.


ASQ Members, Non-members and Students: $30 for meal, tax and service included
New ASQ Members: Free
Drinks not included

There is FREE PARKING directly in front of the restaurant.
It is also within walking distance of the Cote-Vertu metro station, which is on the orange line.
You can also take the 121 STM Bus (Sauvé/Cote-Vertu) direction west, and get off at the Cote-Vertu/Leduc stop close to the restaurant.

Bring your business cards and be ready to network

To register for any event or for more information on events please contact:

Dr. David Tozer


3. Upcoming ASQ Section 401 Events

January 30, 2019
The ISO Transition to ISO 9001:2015 - What Impact Has It Had? with panelists from 3 Registrars:

Jim Moran, MA Ed. representing BSI Canada

Sabrina Ippolito representing SGS

Tim Ryan representing SAI Global


To register for any event or for more information on events please contact:
Dr. David Tozer


4. The Editor's Corner

Michael Bournazian, Eng., Newsletter Editor, ASQ Senior Member, CSSGB


Any feedback?  Click on the link in the bottom right corner of this section and let me know.  Thanks.

5. A Word from your Section Chair

By Robert Demers, ASQ Senior Member, CQA & CSSGB

Are you working on a hobby or are you training?

This month I am cheating a bit. I was sitting in the lobby of this company I audited last week in Ottawa and reading this article in the September issue of Modern Machine Shop (MMS). You know how I keep hitting the same nail over: T.R.A.I.N.I.N.G.

A "View from the Shop" article from Kevin Saruwatari (owner at Corp) that really caught my attention, and I partially reproduced (permission pending) a small portion for you ASQ readers.

I am always surprised to see how much metalworking and flower arranging (his wife) have in common. I guess problem solving for creative endeavors is not specific to the endeavor. A recent conversation about his wife’s "rookie" teaching problems with one of her student became frustrated.

She let her create his arrangement, but when it came time for her to correct it she had to tear it down almost completely. When she was finished, he agreed that it looked much nicer. However he was frustrated that he could not repeat what she had done.

They concluded that she needed to explain to her students the importance of practice and not looking to her for a technique for every situation. For example, her students needed to practice how to use a twig that is curved versus one that is kinked. Early in the conversation, she thought I was "off the rocker" for thinking they somehow should not know the value of practice. She also could not comprehend how they would keep looking to her to prepare them for every color variation and geometric anomaly of flowers, greenery, branches and other natural material.

He explained to her that in his experience, people automatically view the teacher as an authority when he teaches. He has to remind them that he also makes mistakes and there are plenty of things the teacher does not know. That statement sounds is often greeted with an expression of, "You sound a bit like me."

As discussion continues, they came around to the view that school, among other institution in society, patterns our thinking to look for teachers before using self-practice to solve problems and develop skills. Teachers are expected to know all and provide us with everything we need to know in any given situation. Do-it-yourselfers are labeled, often self-labeled, as amateurs.

An interesting snippet from the conversation was about our own perception of practice. If we enjoy practice, it is a hobby, pastime or interest. We do not feel like it is training, and the more time we can spend at it, the better. It does not matter whether we have a teacher. With our lack of knowledge working against us, we gain experience and insight, creating path forward for ourselves. Things go wrong when we just try things, but somehow, we find ways to deal with them effortlessly. This is actually practice and training, but it does not feel like it because we are patterned into thinking practice and trainings are hard and should have an element of boredom or at least onerous.

If we dislike practice, it becomes grueling training that we perceive as pressed upon us. That is what real training is, isn’t it? The less time we can spend at it, the better, and there has to be a teacher for it or we simply will not do it. We tell ourselves we are stuck without someone to point us to the next objectives. Great teachers make learning less painful.

Hockey and piano lessons are examples of hobbies and training. One of the things that really tweak the brain is that practice and training are instilled almost dogmatically in sport and merely implied in school. For example, an athlete that makes it to a professional level expects that "getting there" means training harder and more seriously than ever in the past. It seems that most people go through school with the opposite mindset. That is, once you graduate and bag a job, the training and hard work is finished.

When I graduated, I was 51. I was going to school even if I had a great job in the aerospace industry and could have stopped learning like many of my peers did. I went to UofM when others sat in front of their set at night and I practiced new skills that I learned. For those who know me, I am an Excel freak. I did not let the times when I lacked a teacher stop me from learning, doing and progressing.

While great teachers are still great teachers, at this point in my life I feel like some of my worst teachers were my best teachers. For instance, my worst teachers made learning unforgiving: If I didn’t learn, they didn’t care. It was up to me to care, to find a way to understand and practice on my own.

Students who train, practice and find their own path are the ones of interest anyway. The importance of trying things (within prescribed limits), is what counts, to come up with three solutions instead of asking questions, etc.

What do you ASQ followers think about practice vs. training? Please share. It is the last time before I pass on my pen to the newly elected Section Chair for the upcoming period; mine already comes to a term after two consecutive years.

907 words (303 of my own)

Give me your feedback by e-mail

6. Had You Come to the Last Event

By Eric Hosking, Senior Consultant to Shainin, CQE, CSSBB and CQA

Had you come . . . General Assembly and HAACP

We gathered at the Sheraton with two goals in mind:

The first was to hold the Annual General Assembly declaring the state of affairs of the section and appointing the new section managment team. In summary, financially we are sound and we have gone through a renewal process to replace many leadership team members who have recently retired from the team. The new elected slate was approved and is described elsewhere in this newsletter.

The second was to learn about Hazard Analysis and Critical Control Points from Deborah Esplin, a local expert in the field. Deborah lead us through the evolution of legislation and industry practices used to protect the public from hazards that can exist in the public food supply, starting in the early 20th century and bringing us up to the adoption in Canada of HACCP requirements in the 2000's.

She then described the multistep HACCP process for mapping a process, analyzing its potential weaknesses and deciding how best to eliminate the risk. Many of the Quality pros in the room recognized elements of HACCP that bear a strong resemblance to FMEA/PFMEA for other industrial processes. Deborah used examples of the mandatory forms while highlighting the dilemmas that decision makers can face as their analysis exposes risk issues.

She also talked about strategies and technologies that are the current best practices used to protect against hazards of Pathogens, Allergens and Contaminants entering the food supply. Overall it was a very relevant talk for an ASQ audience from a very knowledgeable speaker.

7. Voice Of The Customer

By Eric Hosking, Senior Consultant to Shainin, CQE, CSSBB and CQA

Not much to report at the ASQ level this month. Locally the last event covered the annual General Assembly and then the floor was given over to Deborah Esplin to talk about Hazard Analysis and Critical Control Points in the Food industry. Deborah proved to be a very knowledgeable in the domain and the larger than normal audience gave her very high marks of appreciation scoring her 98% 4 or 5 on 5. 

Give me your feedback by e-mail

8. ASQ Montreal Section Officers for 2019

By Raymond E. Dyer, ASQ Senior Member, CMQ/OE, CQA, Nominating Chair, Historian and Internet Liaison

The General Assembly was held, as planned, on October 24, 2018. During this meeting, we confirmed our ASQ Montreal Section Officers for 2019 as:

Chair: Eric Glenn Hosking

Vice-Chair: Chantale Simard

Secretary: Flor Marlene Diaz

Treasurer: Robert Fairbairn

This new team continues to reflect the best of your section membership leadership. For a listing of current ASQ Montreal Section 0401 positions, see

For more information on the ASQ position themselves, see

If you are ever interested in participating on the ASQ Montreal Section Leadership Team, or have any questions on the roles themselves, please contact your Section Chair at or the Nominating Committee Chair at

Thank you!


9. Welcome to our New Members

Abhishek Abhishek
Bernard Fiset
Antoine Forest
Wail Ghaleb
Mohamed Hamdi
Maria Yordanova
Jacques Leroux
Willian Y F Onuki
Christian Valery
Tayo Tene
Sophie Vincent


10. Organziation Members

ASQ Montreal Section thanks our Organization Members:

Jon U. Schafer - PACCAR

11. Other ASQ Events

ASQ Montreal Francophone Section 404 (Thursday, November 29, 2018)

The ASQ Montreal Francophone section will be holding its next conference on November 29, 2018.  The topic is "La gestion de la performance  au quotidien a la STL".

Visit the section's website for the latest information (CLICK HERE).

ASQ Ottawa Section 407 (Tuesday, November 13, 2018)

Surviving and Thriving in the Emerging “Free Agent Economy”


We’re all now familiar with the Gig Economy and its economic and business drivers, so what is the Free Agent Economy and how does it differ? In this talk, Tim confronts the truth of the Gig Economy as a “race to the bottom” and argues for its’ reframing into the notion of a higher value, more purposeful and engaging Free Agent Economy. With that frame set, Tim explores four emerging themes for our success in the Free Agent Economy: (1) Toolkits for helping people become better Free Agents; (2) Strategies for organizations to leverage a Free Agent workforce to improve agility and adaptability; (3) New economic platforms allowing Free Agents to collaborate together to better monetize their skillsets, and; (4) Necessary political and social structures to rebuild the “social safety net” to support and encourage Free Agency.

About your presenter

Tim Ragan is on a mission to help people and organizations develop dramatically better “career agility” and “organizational adaptability” practices to not only survive our modern times, but to thrive in the pursuit of purposeful engagement. With a deep technical and business appreciation for how fast moving our world is today, Tim is very aware how disruptive and turbulent our work world is becoming. An electrical engineer and MBA, Tim (mostly) thrived during 20 action-packed years in the high technology sector. As a constant “agile careerist”, in those 20 years Tim served in 12 vastly different management and executive roles – spanning development, operations, product management, channels, marketing, quality, business unit management, and various international assignments — in 4 global companies, including as CEO of a technology start-up. As a self-proclaimed Free Agent for the past 16 years, Tim has completed a further 73 assignments with multinationals, small businesses, service organizations, funding agencies, the not-for-profit sector, taught as a university prof for 8 years, authored two books, and completed various other projects.

PLACELonglong Noodles, 425 McArthur Ave #5, Ottawa, Ontario K1K 1G5 (Tel: 613-741-2531)
Networking and Snacks: 6:30 - 7:00 PM
Presentation: 7:00 - 8:30 PM
Cost: $10, $5 for students
Recertification unit: 0.5

For full information and to register for the event, click HERE.

12. ASQ News

New Board Representatives
The election of the three open Geographic Communities Council (GCC) board of director positions has been finalized. The term of office will be two years. At the same time, the period for nominations for the GCC chair and vice-chair is now open.
Read more . . .

Member Leader Q and A
On October 13, 2018, over 215 member leaders joined ASQ's Autumn Member Leader Virtual Meeting, featuring updates on myASQ, myASQ Finance, and GCC and TCC structures. Questions related to myASQ and myASQ Finance have been compiled in a "Q and A" document.
Access the Q and A . . .

Board Meeting Minutes
The minutes from two recent ASQ board of directors' meetings are now available. The board held a brief two-hour virtual meeting in October and an on-site meeting in August. Both sets of meeting minutes were approved during the November board meeting.
Access the minutes . . .

Change Your myASQ Settings
Never miss a new comment or discussion in myASQ again. You can select from nine notificiation settings to ensure you receive an email when new content is available. Simply log in to myASQ, go the the settings tab, and check the boxes you want under the notifications tab. You can also manage your subscription notifications (select instant, daily, weekly, or none) on the same myASQ page.
Update your settings . . .

13. ASQ Montreal Section Education Program 2018

By Dr. David Tozer, Ph.D., ASQ CQE and SSBB, Education & Audit Chair

Having ASQ certification gives you an edge in the market and can significantly increase your income.

ASQ Certification often leads to higher paying employment.  The money invested in education and certification increases chances of finding employment quickly in the down sizing environment we live in.  People who take the section sponsored refresher courses, and spend at least twice as much time as spent in the classroom on self study, have an 80%, or better, chance of passing the examination on the first attempt.

Certified Quality Engineer Topics include: quality concepts, cost of quality, human resources, team formation and group dynamics, inspection, metrology, sampling, reliability, quality standards, quality audit, statistics, design of experiments, process improvement, liability, and modern management methods for improving quality.

Certified Six Sigma Black Belt Topics include: quality concepts, cost of quality, enterprise wide deployment, business process management, project management, team formation and group dynamics, define, measure, analyze, improve, control, lean enterprise, statistics, design of experiments, and design for six sigma.

Certified Six Sigma Green Belt Topics include: quality concepts, cost of quality, enterprise wide deployment, business process management, project management, team formation and group dynamics, define, measure, analyze, improve, control, and statistics.

Certified Manager of Quality/Organizational Excellence Topics include: quality concepts, quality planning, customer focus, quality standards, project management, cost of quality, team formation and group dynamics, human resources and improvement.

Certified Quality Auditor Topics include: quality concepts, team formation and group dynamics, management responsibility, audit objectives, audit preparation, audit conduct, audit reporting, sampling, and basic statistics.

Certified Quality Inspector Topics include: quality concepts, team formation and group dynamics, geometry, metrology, reading drawings, mechanical processes, statistical process control, inspection, and sampling.

Calendar and Registration Form

Questions? In house courses, etc.: Dr. David Tozer:  (514) 694-2830,

14. Executive Committee Meetings & Officers

Section Executive Committee (Leadership Team) Meetings are held at different locations, starting at 6 PM. The next regular meeting is tentatively scheduled for:

December 5, 2018

Consult the List of Your Executive for 2018 here

Note that all dates planned are subject to change.  Please call ahead to attend by contacting the Section Chair or the Section Secretary.

Note: Available on request for section members only are minutes of section executive meetings (contact the Secretary) and section operating budget information (contact the Treasurer).

15. Unemployed Members Dues

Unemployed ASQ members receive a discount on their membership dues based on consecutive years of membership.

Consecutive Years of Membership Dues Discount
1-4 50%
5 or more 100%

Eligibility Criteria

  • You must be a Full, Senior, or Fellow member.
  • Any years as a Forum, Associate, or enrolled student do not qualify.
  • You may submit this application only after being unemployed for at least 90 days.
  • You must be actively seeking employment.
  • Retired or self-employed members are not eligible. ASQ offers a similar benefit for retired members.


  • Your basic membership dues for the current membership year will be paid or partially paid by ASQ. Basic membership dues exclude
    additional Forums and Divisions, journals, and additional Sections (Seniors and Fellows—you keep your extra benefit of choice).
  • You may participate in the program for no more than two years in your membership lifetime. You must complete an application for the second
    year of participation.
  • After renewing your membership, please visit Careers in Quality to search for jobs, apply for positions online, and post your resume for employers to view.

NOTE: The following links require that you be logged into your account before you try to activate them.

Download the ASQ Unemployment Program Application PDF (105 KB)

NOTE: The information related to this benefit was correct at the time this Newsletter was issued.  But as the ASQ has the right to revise its benefits, please contact the ASQ for the latest information on this benefit.  It may be revised or discontinued at any time.

16. Feedback

Please send us your comments about the ASQ Montreal Section 0401 E-Newsletter (topics, layout, length, etc.).  Do you want to contribute an article (English or French) or a good idea?  Contact us by e-mail.

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Pass it on

We invite you to forward this Newsletter to friends and colleagues who may be interested.

The ASQ Montreal Section 0401 Newsletter is prepared by and published for its members.
Section web site:
Newsletter Editor: Michael Bournazian, Eng.
The opinions expressed in the Newsletter are those of the authors, not those of ASQ. Articles may be reproduced if the source is stated
If you are an ASQ Montreal Section member and wish to receive this Newsletter by e-mail, please go to and revise your profile to add mailings from your section.

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This e-mail is being sent in the course of normal Montreal Section  business to the e-mail address of record. We are not responsible for forwarded e-mails. If you no longer wish to receive e-mail communications from the Montreal Section (your section) of ASQ, please visit your ASQ account to unsubscribe or reply to this message, indicating Opt Out in the e-mail body and in the title.

Keep in mind that by doing this you will no longer receive ANY correspondence from your section. If you are concerned about too many emails, ASQ has suggested limitations about how many e-mails may be sent to the section members each month. This does not extend to career notifications.