February 2019 (Volume 69 - Issue 2)
objective: To increase awareness,
interest, and involvement in Section activities and
|10 - Organization Members||
16 - Feedback/Advertising Rates
1. Next Event
Wednesday, February 27, 2019
St. Laurent, Quebec
THE USE OF
LEAN SIX SIGMA
Founder and President of Ma´eutyk:
The human side of marketing
join us on February
to watch our guest speaker present the topic of The Use of Six
Sigma in Marketing.
ABOUT THE EVENT
Elke Steinwender is a Senior Marketing Strategist with over 20 years of international experience facilitating change, allowing organizations to solidify their brand, empower their teams with customer knowledge, break silos between departments, and view the customer experience as a whole.
She founded her business on the firm belief that dialogue empowers. It empowers teams, companies and ultimately the customer experience.
Elke believes that clearly mapping the customer journey, understanding how and why your customer buys from you is critical to solidifying a brand’s positioning and adapting itself to the digital age.
For her, marketing is much more than advertising or promotions, it’s about leveraging the human side of marketing - your teams - to create memorable customer experiences.
ASQ Members, Non-members and Students: $40 for meal, tax and service included
New ASQ Members: Free
Drinks not included
There is FREE PARKING directly in front of the hotel.
As well, the 72 and 225 STM buses will drop you off within walking distance of the hotel.
your business cards and be ready to
your business cards and be ready to
3. Upcoming ASQ Section 401 Events
March 27, 2019: SUPPLY CHAIN MANAGEMENT - Challenges faced by our experts in the Pharmaceutical, Automotive and Aerospace Sectors. Our panelists will be:
Robert Fairbairn (Delta Pharma Inc.)
Jon Schafer (Paccar Ltd.)
Pierre Bedard (Pratt & Whitney)
April 24, 2019: LEAN AND STATISTICAL THINKING with our speaker:
Martin Carignan (Consulting in Statistics and Continuous Improvement)
May 29, 2019: PECHA KUCHA NIGHT
(NOTE: if you would like to be one of our 4 speakers for our always fun and interesting night of Pecha Kucha presentations, please contact Michael Bournazian.
4. The Editor's Corner
By Michael Bournazian, Eng., Newsletter Editor, ASQ Senior Member, CSSGB
Usually on Saturdays between 11:00am-noon, I can be found in my kitchen making a quick lunch. This is after I have spent much of the morning doing a variety of errands and/or housecleaning activities. And as usual, while I am in the kitchen, my habit is to have the radio on and tuned into CJAD 800AM (like any good mainly English-speaking Montrealer).
For a few months now, the 11-noon timeslot on Saturdays has been occupied by a show called "Montreal Eats". As the CJAD website states: "Montreal Eats is the audio outlet for our city’s food & drink passion. Each saturday at 11am, listeners hear from the best in the business: restaurant owners, chefs, sommeliers and bar tenders.They’ll also learn about the latest trends in the food industry and get tips on how to prepare meals with both taste & health in mind."
I do not consider myself a great cook by any stretch of any imagination, but I will likely never starve either. In short, I am listening to the show because of my habit of turning on the radio whenever I am in the kitchen. All that said, the show on February 2nd included an interview with a guest that did make me stop and listen.
Jeff Arnett is a Master Distiller for Jack Daniel Distillery (in Lynchburg, Virginia) since 2008. He has also been the Quality Control Manager at one time for the company. When I heard this, I obviously wanted to listen to the whole interview.
In the end, it made me realize (again) how ubiquitous the quality function is in our society. Often within our ASQ world, we tend to concentrate on "mechanical" industries: such as Aerospace, Automotive, Pharmaceutical, Transportation, to name a few. But of course, when it comes to the food and drink we consume, it is vitally important to control and assure quality . . . "life" important you may say.
To listen to the interview, click HERE to go to the webpage for "Montreal Eats", then for the show from February 2nd, 2019, press Play and go to 16:55 of the audio. The interview lasts about 10 minutes.
You can also read more about Jeff Arnett by clicking HERE.
Any feedback? Click on the link in the bottom right corner of this section and let me know. Thanks.
5. A Word from your Section Chair
By Eric Hosking, Senior Consultant to Shainin, CQE, CSSBB and CQA
After more than four years as the Program Chair I have retired to be the Section Chair. This allows me the freedom to let others organize events, chew and stew over the myriad of details and ultimately put on the show. I can now go to an event, sit back and enjoy. Sit back and enjoy I did at our last event the 'Night of the Registrars'. Sam put together a blue ribbon panel of Registrars and facilitated with characteristic aplomb. Nicoleta handled the arrangements and the flow like a champion. Chapeau to the team.
While we move forward with an agenda of events that should be of tremendous interest to our members (look for Sam again in March), we are also putting energy into student outreach. Veronica Marquez is leading the charge and has secured an agreement with Concordia to hold our first outreach event, and the first event specifically aimed at our student members in over two years. She is also developing contacts within Concordia to help facilitate the event. I eagerly look forward to this event and I appreciate the energy Veronica is putting into the endeavor. Please keep an eye on the newsletters to stay abreast of the event details.
Transformation at ASQ HQ continues to affect us with both the positives and negatives that are inherent in any major system change. It is probably not important to dwell on the negatives here, other than to say we try to be diligent and feedback promptly when the HQ systems we depend on misbehave. The big positive is that myASQ is maturing and our Leadership Members are becoming fluent with the functionality. Not having personally been through the awareness I cannot report on details. That will happen in early March and I will talk to it then. In the meantime ASQ's new sharepoint is up and running, and the whole leadership team is working through it. I find it much more user friendly than the sharepoint version I learned to use many years ago. It also offers us, and in turn you, data protection compliant with the General Data Protection Rules, These are in place in Europe and we anticipate they will set the tone for similar rules in North America.
In closing, I would like set the record straight as regards my retirement. Being the Section Chair is not actually a form of retirement. It is just a different set of challenges. I still feel I am working as hard as I was before. I hope this year proves that the effort is worth it.
6. Had You Come to the Last Event
By Raymond E. Dyer, ASQ Senior Member, CMQ/OE, CQA, Historian and Internet Liaison
Had you come . . . Night of the Registrars
What an evening!
A panel of registrar representatives, moderated by our very own Sam Weissfelner, sharing with a very large and interested audience the impact ISO 9001:2015 has had on both certified organizations and on the registrars themselves.
The panelists were: Marc Rougeot (for BSI), Tim Ryan (for SAI Global), Sabrina Ippolito (for SGS) and Chantale Farley (for NQA Global). There was a sharing of some observations made from the transition, followed by a lively Q&A period.
There was a lot of information discussed. Some of the points that stuck with me were:
-There was a significant volume of audit days required just prior to the transition deadline. This cycle will likely repeat itself in 2021.
-Companies waited to the last minute to go through their transition audits.
-Registrars admitted they had not sufficiently communicated the urgency of initiating the transition.
-Anywhere between 15 to 25% of companies dropped their ISO 9001 registration.
-In many cases, those that dropped their ISO 9001 already had and focused on more demanding and customer specified certifications, e.g. ISO 13485.
-Oddly enough, the highest proportion of Non-Conformances (NCs) were in well established areas like Corrective Action and Internal Audits.
-The new version of ISO 9001 does indeed bring more attention on management leadership and holds it more accountable for the QMS.
-ISO 9001:2015 leads to a leaner QMS.
-Training was a very important success factor for transition audits.
-More so than ever, even the registrars had to develop and/or enhance their auditors in a process approach to auditing (vs. checklist).
-The HLS (High Level Structure) really does help with management of various systems, especially when integrating them like QMS, EMS, and OHS.
-There is currently a significant uptake in ISO 27001 and ISO 23001 audit activities and registrations.
Those were just some of the learnings I noted. Other participants had their focused questions and there were, at times, some pretty energetic differences of opinion voiced.
This was a great opportunity to learn from and meet/network with Quality professionals in the ISO 9001 Quality Management arena. A very enjoyable evening indeed!
7. Voice Of The Customer
Avoine, Eng., ASQ Senior Member, CSSGB, VoC Chair
Dear ASQ colleagues and readers,
first 2019 event has definitely set
the bar high! The
intent after this very popular conference was to get, from the
registrar's viewpoint, feedback from the latest ISO 9001:2015
transition. Unsurprisingly, it attracted over 40 participants; a number
among the record highs for our ASQ 0401 section.
Give me your feedback by e-mail
8. Student Outreach Committee
By Veronica Marquez, M.Sc., CSSBB, ASQ Senior Member, Student Outreach Committee Chair
committee has been busy gathering the
Voice of the Customer and we want to thank all that participated. The
winner of the $50 gift card will be contacted in the next few weeks and
will be announced on the next newsletter. This data is helping us
understand what the students are looking for from our Committee.
Already a few ideas are brewing, and we can’t wait to see you
and discuss them with you.
9. Welcome to our New Members
Julius E. Ashu
10. Organziation Members
ASQ Montreal Section thanks our Organization Members:
12. ASQ News
MyASQ Site Update Scheduled
13. ASQ Montreal Section Education Program 2019
Ph.D., ASQ CQE and SSBB, Education & Audit Chair
Having ASQ certification gives you an edge in the market and can significantly increase your income.
ASQ Certification often leads to higher paying employment. The money invested in education and certification increases chances of finding employment quickly in the down sizing environment we live in. People who take the section sponsored refresher courses, and spend at least twice as much time as spent in the classroom on self study, have an 80%, or better, chance of passing the examination on the first attempt.
Certified Quality Engineer Topics include: quality concepts, cost of quality, human resources, team formation and group dynamics, inspection, metrology, sampling, reliability, quality standards, quality audit, statistics, design of experiments, process improvement, liability, and modern management methods for improving quality.
Certified Six Sigma Black Belt Topics include: quality concepts, cost of quality, enterprise wide deployment, business process management, project management, team formation and group dynamics, define, measure, analyze, improve, control, lean enterprise, statistics, design of experiments, and design for six sigma.
Certified Six Sigma Green Belt Topics include: quality concepts, cost of quality, enterprise wide deployment, business process management, project management, team formation and group dynamics, define, measure, analyze, improve, control, and statistics.
Certified Manager of Quality/Organizational Excellence Topics include: quality concepts, quality planning, customer focus, quality standards, project management, cost of quality, team formation and group dynamics, human resources and improvement.
Certified Quality Auditor Topics include: quality concepts, team formation and group dynamics, management responsibility, audit objectives, audit preparation, audit conduct, audit reporting, sampling, and basic statistics.
Certified Quality Inspector Topics include: quality concepts, team formation and group dynamics, geometry, metrology, reading drawings, mechanical processes, statistical process control, inspection, and sampling.
Calendar and Registration Form
Questions? In house courses, etc.: Dr. David Tozer: (514) 694-2830, email@example.com
14. Executive Committee Meetings & Officers
Section Executive Committee (Leadership Team) Meetings are held at different locations, starting at 6 PM. The next regular meeting is tentatively scheduled for:
March 6, 2019
Consult the List of Your Executive
15. Unemployed Members Dues
Unemployed ASQ members receive a discount on their membership dues based on consecutive years of membership.
NOTE: The following links require that you be logged into your account before you try to activate them.
Download the ASQ Unemployment Program
PDF (105 KB)
Please send us your comments about the ASQ Montreal Section 0401 E-Newsletter (topics, layout, length, etc.). Do you want to contribute an article (English or French) or a good idea? Contact us by e-mail.
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