Section 0401

April 2019 (Volume 69 - Issue 4)

Our objective: To increase awareness, interest, and involvement in

section activities and quality-related subjects.

Visit our web site at

Visit our LinkedIn group at

1 - Next Event

7 - Voice Of The Customer 

13 - Section Education Program 

2 - Ad / Publicité

8 - Student Outreach Committee

14 - Executive Committee Meetings & Officers

3 - Upcoming ASQ Section 401 Events

9 - Welcome to our New Members

15 - Unemployed Member Dues

4 - The Editor's Corner

10 - Organization Members

16 - Feedback/Advertising Rates

5 - A Word from Your Section Chair

11 - Other ASQ Events

6 - Had You Come to the Last Event

12 - ASQ News

1. Next Event


Wednesday, April 24, 2019


6:00 PM




2599 boul. Alfred Nobel
St. Laurent, Quebec
H4S 2G1



Martin Carignan
Associate at Différence, Consulting in
Statistics and Continuous Improvement

Vincent Béchard
Associate at Différence, Consulting in
Statistics and Continuous Improvement


Please join us on April 24th, 2019 to watch our guest speakers present the topic of Lean and Statistical Thinking.

2. Ad / Publicité


Some people associate Lean with the elimination of waste and Six Sigma with the reduction of variability. In fact, Lean is much more about variability reduction than most people think. In this conference, you will see why it is not possible to have a continuous flow in the presence of variability. You should leave the conference with a better understanding of why statistical thinking is a very important skill for all Lean practitioners and Lean leaders.

As an introduction to this topic, you are invited to read this short article published by Martin Carignan, our speaker for this event.


Martin Carignan is a consultant with more than 20 years of experience in the field of industrial statistics and performance improvement. He holds a Bachelor's degree in Mathematics (actuarial science), a Master's degree in Statistics from the Université de Montréal, and a MBA from the Université de Sherbrooke.

He began his career as a statistician in a pulp and paper company, and he is currently working as a consultant at Différence, Consulting in Statistics and Continuous Improvement. He has trained hundreds of people in Lean Six Sigma and different statistical methods and tools for continuous improvement in Canada, the United States and Europe. He has coached clients on specific applications of statistical methods adapted to their needs.

He is presently implementing the Hoshin Kanri process and daily performance management in multiple organizations as a mean to develop a continuous improvement culture. As part of those mandates, he coaches upper management teams on Lean Six Sigma leadership to support the culture change.

Since 2004, Vincent Béchard has been acting as a decision-making consultant in the areas of modelling, simulation and optimization of industrial operations. His skills and competencies are based on statistics and data science, exploratory data analysis, design of scientific applications, discrete event simulation, black-box optimization and Lean Six Sigma. He is familiar with parts and materials handling, operations and traffic, reliability and maintenance, logistics and scheduling, and supply chains.

His diversified experience includes surface and underground mining, port operations, smelting facilities, manufacturing of food and beverages, baggage handling and airport operations, industrial greenhouses, pharmaceutical and pulp and paper industries. Vincent’s best-known technologies are Flexsim, Anylogic, Java, C#, Excel VBA, R, and JMP. He has been working at Différence since 2019.


ASQ Members and Non-members: $40 for meal, tax and service included
Students: $20 for meal, tax and service included
New ASQ Members (first time only): Free
Drinks not included
Payments are with cash and cheque only. Thank you.

There is FREE PARKING directly in front of the hotel.
As well, the 72 and 225 STM buses will drop you off within walking distance of the hotel.

Bring your business cards and be ready to network


To register for this event, send an e-mail confirming your presence to:

3. Upcoming ASQ Section 401 Events


GREAT NEWS!!! Our 4 speakers for our always popular Pecha Kucha Night have been finalized:

Avrum Goldman from Pratt & Whitney Canada

Chantale Farley from NQA Canada

Dubravka Kusmic, Certified Quality Engineer, formerly with WECO Electrical Connectors

Farnoosh Naderkhani, Assistant Professor at Concordia Institute for Information System Engineering

Event to be moderated by Michael Bournazian

NOTE: Presentation information for each speaker will be published in the May 2019 Newsletter.


To register any of these events, send an e-mail confirming your presence to:

4. The Editor's Corner

By Michael Bournazian, Eng., Newsletter Editor, ASQ Senior Member, CSSGB

Back in June 2018, I took on a new Quality role with a company in the rail industry. They manufacture HVAC units, doors and brake systems for subways, trains, light rail vehicles, and the like. After spending 20 years in mostly the aerospace domain, it has been a mostly good change for me.  It has allowed me to take on a new challenge, to think differently, to work with different standards, and many other things.

The company's manufactiring facility is located in Plattsburgh, New York, and every so often I go down there for usually 1-2 days. Since my role is customer facing, when a customer that I am responsible for is visiting the facility, I have to be there. On the main road that leads to the facility, I always pass by the following side road:

In my head, I'll say to myself "It's a sign (pun intended) to remind you to always stay quality focused, to assure that customer satisfaction is the priority, to . . .  and many other things.

Do I feel like I always succeeed? I wish!!

Do I always try to succeed? Yes. I would rather try and fail than not try at all.

In my opinion, our Quality profession exists only because of the imperfections of humankind. In the end, we strive for zero defects, not some defects . . . although more often than not, we end up with the latter. These imperfections drive us forward to seek better ways of doing work, of thinking, of achieving customer satisfaction.

Never lose sight of your Quality road sign . . . even if it not a tangible one like mine.


Any feedback?  Click on the link in the bottom right corner of this section and let me know.  Thanks.

5. A Word from your Section Chair

By Eric Hosking, Senior Consultant to Shainin, CQE, CSSBB and CQA

March was a busy month for us. Our Student Outreach Committee reached way out and was present at two different events. To prepare, Veronica Marquez designed and produced our banner. We will be able to proudly display this at future events. I personally attended a student mentoring event held at Concordia University. I love these events because of the energy of the young people involved. As these young people are graduate students, the audience had a large fraction of Ph.D candidates who have both work experience and interesting thesis research going on.

One of the outcomes of the event above is that Veronica partnered with Farnoush Naderkhani, a professor at Concordia. Farnoosh has agreed to permanently join the leadership team to ensure that the Student Outreach Committee has strong links into the academic environment at Concordia. We are pleased to welcome Farnoosh to our team.

March also saw our second panel event of the year, this one on Supply Chain Quality Management. You can read about all the events in the sections that follow. It is rare though that we are active in three things in a month. Kudos to the team for the time and energy.

ASQ HQ continue the transformation initiative and we continue to see the impact. This month we used our Leadership Team meeting to review the new website 'myASQ' functionality. It is a multi-tier site. Outside the firewalls anyone can see what ASQ HQ or what various sections have posted for public consumption. Members can use their password and ID for their own accounts or other information relative to things like certification as was the case in the past. Leadership Team members have a second password and ID to allow them to use the Sharepoint and other Office 365 capabilities. Within that, LT members can even structure private conversations. The functionality is not yet in place for us but a template for Section Sites is being rolled out in the US. It will standardize the look and feel of section sites. One hopes this reduces the burden on section team members.

ASQ HQ and the Regional Directors met in early March to clarify the section rules and in doing so are defining a Chapter structure that could be very useful in the Canadian environment. A chapter could be as small as 15 people and have as few as 3 people in the leadership team. In comparison 401 is about 350 members and the LT is 15. This could be useful in remoter regions. Canada tends to have a few.

We have just received an announcement from HQ that they intend to abolish the Associate member category by July 1 of this year. Associate members will be encouraged to become full members. Full members will however be renamed 'Professional' members. For this privilege, Professional members will see a $10 (USD I imagine) increase in membership fees. This is a concern for us since about 1 in 6 members of our section are Associate Members and we are not sure how they will react.

Our challenge, as a section leadership team, is to make sure that we bring value to our members. We like to think that the events we invest our energies in, are events that are valued by our members. Year to date our attendance numbers exceed those of the prior years and we hope the trend continues. Pierre-Luc, our VOC Chair, talks below about how we are trying to get better information through our surveys for that purpose. We encourage you to take the time to tell us through his surveys what you would like to see. In addition you can contact us through the our website and let us know what we can do for you. Please do.

Give me your feedback by e-mail

6. Had You Come to the Last Event

By Raymond E. Dyer, ASQ Senior Member, CMQ/OE, CQA, Historian and Internet Liaison

Had you come . . . Supply Chain Quality Management

Again, what an evening! These panel events are really very interesting. One gets several perspectives within the same event.

This time around, the panel was made up of representatives from three different industries (aerospace, automotive, and pharmaceutical) and from three different perspectives (Management Director, QMS Registrar Auditor, and Business Owner), each sharing with a good sized and interested audience the Supply Chain Management challenges they see.

This is the second such panel event this year and the second time it has been moderated by our very own Sam Weissfelner who kept the pace of conversation entertaining and pertinent. The panelists were (from right to left) Pierre Bedard (Pratt & Whitney Canada), George Azedo (SAI Global), and Robert Fairbairn (Delta Pharma Inc.).

First there was a sharing of comments from the panelists, followed by a Question and Answer period. Lots of information was discussed. Some of the points that stuck with me were:

-Most Supply Chain audits occur every 3 years, but critical ones are done annually.
-Risks: hazards, vulnerability, exposure.
-Issues: compliance, contract review, sub-tier management, capacity availability, new technologies, factory 4.0, export control, IP, demography, and training.
-About 180 people to manage 500 suppliers!
-40% of personnel are retiring in the next 5 years!!
-The ASQ CQE is well respected.

-Supply Chain Management driven by IATF 16949:2016 QMS standard.
-OEMs also mandating AIAG guiding documents onto sub-tier suppliers.
-Similar supply chain management issues as Aerospace, including financial stability, capacity, resources, etc.
-Need to identify and manage regulatory requirements.
-Heavy focus on Customer Satisfaction and Quality Performance.
-IATF rules for CBs is that complaints not followed through with plans and corrective actions become major NCs!
-Scorecard and metrics prioritize audits.

-The Supply Chain Business Model of this CMO (Contract Management Organization) includes: clients, the CMO, distributors, RM vendors, and RM suppliers.
-Issues include regulatory, Minimum Order Quantities (MOQ), Lead Time, sometimes Made-to-Order, communications, price, expiry date, test costs, and inventory.
-Either the CMO or Distributors must have Active Pharmaceutical Ingredients (APIs) listed on Table A to be able to buy and sell.
-There are 2 main manufacturing/production models: Made-to-Order (MTO) and Made-to-Stock (MTS).
    -MTO is pulled by demand (like an elevator).
    -MTS is pushed by manufacturing forecast (like an escalator).
-Effective communications is critical for success!

Those were just some of the learnings I noted. Others had their questions and there was good conversation often prodded by Sam. This was again a great opportunity to learn from and meet/network with Quality professionals in the area of Supply Chain Management. A very enjoyable evening indeed!

7. Voice Of The Customer

By Pierre-Luc Avoine, Eng., ASQ Senior Member, CSSGB, VoC Chair

Supply chain management: An insight into three key industries

Dear ASQ colleagues and Quality enthusiasts,

Our March ASQ 0401 event has definitely generated a lot of interest. The 24 attendees were curious to know more about how the supply chains are managed in the aerospace, automotive and pharmaceutical industries. Despite the fact most of the attendees were coming from different fields, this event made them realize that they were actually facing very similar challenges! Whatever the field we are in, this reminds me that we are all on the same boat; us, Quality practitioners ;-)

This multi-panelists event held at Novotel Montreal Airport on March 27th, 2019 featured M. Pierre Bédard, from Pratt & Whitney Canada, M. Robert Fairbairn, from Delta Pharma, and finally, M. George Azedo, from SAI Global. All three panelists were extremely appreciated by all of the attendees. Based on the 24 completed Event Feedback Forms we gathered, the audience gave them the highest marks of appreciation; scoring them at 100%. The meal was least appreciated item of the event; scoring at a high mark of 86%. The room was mostly appreciated by the audience, and received a score of 95%. Overall, this event globally got an excellent mark of appreciation of 95%; a true success, once again!

For those of you that attended the event and completed our Event Feedback Form, you may have noticed that we purposely revamped its content: Since the beginning of 2019, we have started to collect data on your Quality subject preferences that you would like us to cover in the future. For improving your experience, we will use this data for orienting our next event's topics.

Your Voice always matters to us! Consequently, do you have any comments, feedbacks or suggestions that could improve your experience with our local section?

Click on the link in the bottom right corner of this section and let me know. Thank you!

Give me your feedback by e-mail

8. Student Outreach Committee

By Veronica Marquez, M.Sc., CSSBB, ASQ Senior Member, Student Outreach Committee Chair

The month of March has been busy for the Student Outreach Group.

First, we were invited to the 3rd edition of PharmaLive organized by the Department of Pharmocology of Université de Montréal. We got to meet a few hundred people and share our organisation’s benefits and certifications. Thank you to Amine Djeffal for his participation at the event, and to Aurore Voisin for inviting us.

Then, we organized an event at Concordia University, where we were fortunate to meet several engineering students and present ASQ. We took this opportunity to introduce ourselves, talk about our education and certifications. Mostly, we wanted to share “The Many Faces of Quality”. So, we each talked about the variety of roles and industries in which we spent part of our lives to show that quality has many paths and opportunities.

I want to take this opportunity to thank all the professionals who participated and made the event possible: Marcel Charbonneau, Raymond Dyer, Eric Hosking, Sabrina Ippolito, Mutair Kadiri, Dubravka Kusmic, Sam Weissfelner, Véronique Tokateloff and Denis Bastien.

Student members: We are already starting to plan our next events for the fall semester. We will be reaching out through our LinkedIn group to find out what topics you would like to see presented. If you want to help us in organizing these events, please reach out, we’d be more than happy to work with you!

Professional members: We will be looking at including professionals who can come and introduce their organizations’ and its quality roles as well as to advertise your future employment and internship needs in quality. It’s a great opportunity to meet engaged and forward-looking young professionals! Please reach out so we can talk about your involvement.

Follow us on the LinkedIn group

9. Welcome to our New Members

MARCH 2019
Louis-David Allard
Nesrine Benzadi
Adlane Chaboub
Adrien Dupont
Liseth Figueroa
Martin Frechette
Sripadaraghavendra Kesavanarasimha
Maurice Langlois
Jean-Philippe Matteau
Pythagore Tchuidjang
Veronique Tokateloff


10. Organization Members

ASQ Montreal Section thanks our Organization Members:

Jon U. Schafer - PACCAR

11. Other ASQ Events

ASQ Ottawa Valley Section 407 celebrates 30 years (Wednesday, May 8, 2019)

Our nearby ASQ Ottawa Valley Section will be celebrating 30 years this coming May 8th. They will be partnering with the Canadian Public Sector Excellence Network to mark this special occasion. Join them for dinner at the National Arts Centre and a Panel Discussion.

More information will be available soon on the section's website (CLICK HERE).

12. ASQ News

ASQ Board Of Directions Election: Deadline To Vote April 19

ASQ has announced the candidates for its 2020 board of directors and voting is currently underway. This year, multiple candidates are vying for each of three positions: Chair-Elect, Treasurer, and Director at Large. The complete list of candidates and additional election information is available at

The deadline to submit votes is Friday, April 19, 2019. The results of the election will be announced on Sunday, May 19, 2019 during ASQ’s annual business meeting, to be held in conjunction with the World Conference on Quality and Improvement in Fort Worth, Texas.

13. ASQ Montreal Section Education Program 2019

By Dr. David Tozer, Ph.D., ASQ CQE and SSBB, Education & Audit Chair

Having ASQ certification gives you an edge in the market and can significantly increase your income.

ASQ Certification often leads to higher paying employment.  The money invested in education and certification increases chances of finding employment quickly in the down sizing environment we live in.  People who take the section sponsored refresher courses, and spend at least twice as much time as spent in the classroom on self study, have an 80%, or better, chance of passing the examination on the first attempt.

Certified Quality Engineer Topics include: quality concepts, cost of quality, human resources, team formation and group dynamics, inspection, metrology, sampling, reliability, quality standards, quality audit, statistics, design of experiments, process improvement, liability, and modern management methods for improving quality.

Certified Six Sigma Black Belt Topics include: quality concepts, cost of quality, enterprise wide deployment, business process management, project management, team formation and group dynamics, define, measure, analyze, improve, control, lean enterprise, statistics, design of experiments, and design for six sigma.

Certified Six Sigma Green Belt Topics include: quality concepts, cost of quality, enterprise wide deployment, business process management, project management, team formation and group dynamics, define, measure, analyze, improve, control, and statistics.

Certified Manager of Quality/Organizational Excellence Topics include: quality concepts, quality planning, customer focus, quality standards, project management, cost of quality, team formation and group dynamics, human resources and improvement.

Certified Quality Auditor Topics include: quality concepts, team formation and group dynamics, management responsibility, audit objectives, audit preparation, audit conduct, audit reporting, sampling, and basic statistics.

Certified Quality Inspector Topics include: quality concepts, team formation and group dynamics, geometry, metrology, reading drawings, mechanical processes, statistical process control, inspection, and sampling.

Calendar and Registration Form

Questions? In house courses, etc.: Dr. David Tozer:  (514) 694-2830,

14. Executive Committee Meetings & Officers

Section Executive Committee (Leadership Team) Meetings are held at different locations, starting at 6 PM. The next regular meeting is tentatively scheduled for:

May 1, 2019

Consult the List of Your Executive for 2019 here

Note that all dates planned are subject to change.  Please call ahead to attend by contacting the Section Chair or the Section Secretary.

Note: Available on request for section members only are minutes of section executive meetings (contact the Secretary) and section operating budget information (contact the Treasurer).

15. Unemployed Members Dues

Unemployed ASQ members receive a discount on their membership dues based on consecutive years of membership.

Consecutive Years of Membership Dues Discount
1-4 50%
5 or more 100%

Eligibility Criteria

  • You must be a Full, Senior, or Fellow member.
  • Any years as a Forum, Associate, or enrolled student do not qualify.
  • You may submit this application only after being unemployed for at least 90 days.
  • You must be actively seeking employment.
  • Retired or self-employed members are not eligible. ASQ offers a similar benefit for retired members.


  • Your basic membership dues for the current membership year will be paid or partially paid by ASQ. Basic membership dues exclude
    additional Forums and Divisions, journals, and additional Sections (Seniors and Fellows—you keep your extra benefit of choice).
  • You may participate in the program for no more than two years in your membership lifetime. You must complete an application for the second
    year of participation.
  • After renewing your membership, please visit Careers in Quality to search for jobs, apply for positions online, and post your resume for employers to view.

NOTE: The following links require that you be logged into your account before you try to activate them.

Download the ASQ Unemployment Program Application PDF (105 KB)

NOTE: The information related to this benefit was correct at the time this Newsletter was issued.  But as the ASQ has the right to revise its benefits, please contact the ASQ for the latest information on this benefit.  It may be revised or discontinued at any time.

16. Feedback

Please send us your comments about the ASQ Montreal Section 0401 E-Newsletter (topics, layout, length, etc.).  Do you want to contribute an article (English or French) or a good idea?  Contact us by e-mail.

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Pass it on

We invite you to forward this Newsletter to friends and colleagues who may be interested.

The ASQ Montreal Section 0401 Newsletter is prepared by and published for its members.
Section web site:
Newsletter Editor: Michael Bournazian, Eng.
The opinions expressed in the Newsletter are those of the authors, not those of ASQ. Articles may be reproduced if the source is stated
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