Section 0401

May 2019 (Volume 69 - Issue 5)

Our objective: To increase awareness, interest, and involvement in

section activities and quality-related subjects.

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1 - Next Event

7 - Voice Of The Customer 

13 - Section Education Program 

2 - Ad / Publicité

8 - Student Outreach Committee

14 - Executive Committee Meetings & Officers

3 - Upcoming ASQ Section 401 Events

9 - Welcome to our New Members

15 - Unemployed Member Dues

4 - The Editor's Corner

10 - Organization Members

16 - Feedback/Advertising Rates

5 - A Word from Your Section Chair

11 - Other ASQ Events

6 - Had You Come to the Last Event

12 - ASQ News

1. Next Event


Wednesday, May 29, 2019


6:00 PM




2599 boul. Alfred Nobel
St. Laurent, Quebec
H4S 2G1




Please join us on May 29th, 2019 for our 5th annual Pecha Kucha Night.

Come out and experience 4 presentations all delivered in the Japanese presentation style of Pecha Kucha.

The evening will be moderated by our Newsletter Editor, Michael Bournazian.

2. Ad / Publicité


Pecha Kucha, the Japanese term for the sound of conversation (“chit chat”), began in Tokyo back in 2003. Conceived by Astrid Klein and Mark Dytham, their original goal was to create a space where designers could share their ideas/passions with others. However, knowing how dangerous it is to give a designer a microphone, they decided to put some checks in place.

In order to keep speakers from droning on and on, a Pecha Kucha presentation has 2 key stipulations:

1) The presentation must contain only 20 slides.
2) Each slide is on display for 20 seconds each.

Because of this constraint every Pecha Kucha presentation, regardless of speaker or topic, is exactly 6 minutes and 40 seconds in length.

Given this presentation style, we are able to accord time to 4 speakers on this evening, each delivering short, concise and (hopefully) entertaining presentations on 4 different Quality related subjects. Each presentation will be immediately followed by a Q&A session, in order for audience members to engage in a dialog regarding the topic presented.


Avrum Goldman

Manager of System Safety and Reliability Engineering @ Pratt & Whitney Canada

: Breaking the Rules: The Quality Manager and Exception Management


For a Quality Manager, one of the greatest challenges is when your organization wants to break the rules. As Quality Manager, you have the power to grant an exception, but should you? You want to be a "team player", but not a pushover! Quality is at stake!

In 20 slides, we will explore the risks and rewards, the pitfalls and possibilities of exception management. Done right, you can build engagement, reinforce the Quality culture and grow your role as part of your organization’s the leadership team . . . all the while ensuring Quality and full compliance!


Avrum Goldman's career at Pratt & Whitney spans 34 years in the fields of Engineering, Airworthiness, Quality and Sustainability. He has worked on nearly all of P&WC’s product families, from design, development and certification through production, service and overhaul. He has also worked on system safety, cost engineering, process certification and technology development.

Avrum holds both Bachelor and Master’s degrees in Mechanical Engineering from McGill University, with certificates for Six Sigma Green Belt, Certified Quality Engineer and Sustainable Development.

Avrum is passionate about mentoring and sharing knowledge, delivering over 30 hours of seminars to employees and students every year. As both of his parents were teachers, he just can’t help himself!

Dubravka Kusmic

Certified Quality Engineer, formerly with WECO Electrical Connectors

PRESENTATION: The 4.0 Industrial Revolution and Quality Evolution


If we look back in just the recent year, we have seen many changes in the world and even in ASQ organization. We read in Quality Progress magazine about the future of Quality. It’s hard to predict where we will be even for next year. But, there are some main directions for entire humanity.

If we want to survive, we have to shift the culture and attitude. Energy consumption is a critical. Although renewable energy resources are developing, we all need to decrease the use of energy per person. Quality professionals could be the ambassadors for this initiative.

Dubravka Kusmic graduated in 1975 from the University of Sarajevo (Bosnia and Herzegovina, ex-Yugoslavia) with a Bachelor's degree in Electrical Engineering. She is an ASQ Certified Quality Engineer (CQE) and member of the OIQ. She has worked in manufacturing of electrical components for military and automotive industry, mostly testing, approvals and reliability studies. She was a member of IEC committee TC48 for Yugoslavia: Electromechanical components for electronic equipment. She immigrated to Canada during the civil war in Bosnia. She worked for WECO Electrical Connectors Inc. since 1994 as: Assembler, QC Inspector, Reliability Engineer and QA Manager.

Presently she is tutoring mathematics and science, volunteering within the program Passeport pour ma réussite, helping unprivileged children to graduate high school, and volunteering at the Biomimicry Institute of Montreal, promoting Inspiration by Nature, for product, process and system design.

Chantale Farley

Sales Manager, Canada @ NQA Canada

PRESENTATION: Simpler Than Ever: Integrating ISO 45001 to ISO 9001/14001

ISO 45001:2018 is the replacement to OHSAS 18001, and is the international ISO standard for Occupational Health and Safety Management Systems (OHSMS).

Not only has the standard superseded OHSAS 18001, it makes integration with other management systems simpler than ever before: because it shares the new common structure defined by Annex SL, it is directly aligned with the 2015 versions of ISO 9001 and ISO 14001.

Chantale Farley has been actively involved in the certification business for over 18 years wearing multiple hats: from business growth, operations, resources recruitment, retention and as an ISO 9001 Lead Auditor. With a customer-centric approach, she has been responsible for significant sales growth through technical knowledge and customer service.

Chantale has also been directly involved in the different ISO revisions, by helping customers to plan their transition and understanding the new requirements.

Farnoosh Naderkhani

Assistant Professor @ Concordia Institute for Information System Engineering

PRESENTATION: Advanced Quality & Maintenance Solutions for Manufacturing Process Improvement: Theory & Practical Applications


As competition is increasing in all manufacturing and industrial sectors, researchers/engineers and managers are trying to develop, design, and implement novel and innovative solutions to further improve efficiency of manufacturing processes. In order to achieve this goal, a company has to invest tremendous effort in both quality and maintenance domains to insure that the industrial processes move smoothly during the production run and operate at their full potentials with highest reliability and minimum waste.

The newly developed Bayesian control chart will be presented as a powerful tool in statistical process control (SPC) for process/system monitoring. Also, the application of advanced Artificial Intelligence (AI) and Machine Learning (ML) within quality control context will be discussed. Secondly, the presentation will highlight innovative solutions which are developed for practical application of maintenance and process improvement solutions in Canadian industries, to increase efficiency of their manufacturing operations.


Farnoosh Naderkhani received her Ph.D. in Mechanical and Industrial Engineering (MIE) from the University of Toronto in 2017. She is currently an Assistant Professor with the Concordia Institute for Information System Engineering (CIISE) at Concordia University. Prior to joining CIISE, she was a Post-doctoral Fellow at H. Milton Stewart School of Industrial and Systems Engineering at Georgia Tech.

She has been actively involved in different areas of quality control and maintenance management. In particular, her main research domain is quality control and maintenance management with special focus on stochastic modeling; Condition-based Maintenance (CBM); Quality Assurance; Optimal Control of Partially Observable Processes-Systems; Advanced Machine Learning (ML) for Fault Diagnostic and Prognostics; Supply Chain Management, and Reliability and Residual Life Prediction.


ASQ Members and Non-members: $40 for meal, tax and service included
Students: $20 for meal, tax and service included
New ASQ Members (first time only): Free
Drinks not included
Payments are with cash and cheque only. Thank you.

There is FREE PARKING directly in front of the hotel.
As well, the 72 and 225 STM buses will drop you off within walking distance of the hotel.

Bring your business cards and be ready to network


To register for this event, send an e-mail confirming your presence to:

3. Upcoming ASQ Section 401 Events

June 19, 2019: Networking Event

September 25, 2019: Hospital tour of the Jewish General Hospital

October 30, 2019: General Assembly and Medical/Pharmaceutical Topic

November 27, 2019: Counterfeiting in the Food/Other Industry


To register any of these events, send an e-mail confirming your presence to:

4. The Editor's Corner

By Michael Bournazian, Eng., Newsletter Editor, ASQ Senior Member, CSSGB

To paraphrase a common saying:

"Fool me once, shame on you;

fool me twice, shame on . . . YOU AGAIN."


Any feedback?  Click on the link in the bottom right corner of this section and let me know.  Thanks.

5. A Word from your Section Chair

By Eric Hosking, Senior Consultant to Shainin, CQE, CSSBB and CQA

I have spoken, in past articles this year, of the challenges that face the leadership team and in particular of those driven by ASQ HQ's substantial transformation this year. Locally we are finding challenges within our own sphere. Last month I talked about losing our immediate past chair Robert Demers who chaired the section for two years. This month our secretary, Flor-Marlene Diaz has stepped down due to the pressures of her work and personal commitments. Raymond Dyer has stepped in to fill the hole. The last three years have seen an erosion of the LT and a significant rebuild under Robert. Again we find ourselves looking to find the leaders we need to keep the section vibrant. It is fortuitous that we are about to kick off the election cycle and you will start to see calls for potential candidates in the coming newsletters.

Part of the ASQ HQ transformation was the elimination of the strict requirement to hold a General Assembly. It is not clear to us how to proceed with the election process in this environment so we have decided to hold the GA, as we have been doing, and to proceed with the election process in that forum. We will also try to have a speaker at the same time so that we can accord 1.0 Recertification Units for this event as we did last year and not the 0.5 RU we accord for other events with only a speaker or speakers.

Renewal is not just an issue for us. Our longtime collaborator, ASQ Montreal Francophone, Section 404, is struggling to find leaders for their section. I have said to my team that it is in our interest to support them and help them to ensure they remain vibrant. I encourage readers who may have an interest in becoming leaders to consider the opportunities there.

On a bright note, our section received a Performance Awards & Recognition Committee Silver award for our performance in 2018. The award is granted to the section for delivering on a business plan that we share with HQ each year and which is aligned to goals established for the whole ASQ organization. Some of the keys to our business plan are the speaker events which we host, to bring quality from a broad spectrum of disciplines, to members. We also host tours and, as you heard last month, we are rebuilding our links to student populations, a key to long term sustainability of the section. There are dozens of smaller scale actions that we execute as well, but space does not permit me to describe. This is our second award and Robert reminds me is it the second on his watch. Of course Robert did not do that alone, so again I have the pleasure of giving kudos to the whole team!

Our Vice Chair, Chantale, is taking time off from work to attend the ASQ World Conference on Quality and Improvement later this month. We have given her a list of items to advocate for when she meets her peers in sessions established for that purpose. Things like translation of ASQ material into foreign languages starting with French, as we try to address increasing globalization of our world. It is not all work. She gets to witness several topnotch keynote speakers and attend a selection from over a hundred seminars spanning every subject in Quality. She will surely enjoy this event and we hope her influence bears fruit.

I attended our last speaker event and I was not disappointed. I will leave the description to others in this newsletter.

And finally . . . our May event is our 5th annual (and always fun) Pecha Kucha Night. These are always popular and interesting. Please try to be there.

Give me your feedback by e-mail

6. Had You Come to the Last Event

By Raymond E. Dyer, ASQ Senior Member, CMQ/OE, CQA, Historian and Internet Liaison

Had you come . . . Lean and Statistical Thinking

Presenting statistical topics might appear to many as a daunting task. Try maintaining everyone's attention and generating interest ... not easy! Not everyone appreciates the formulas and the mathematics behind them. However, Martin Carignan has been a regular and well appreciated presenter of statistical topics for our ASQ Montreal Section events for many years now, and brings a practical simplicity and a good dose of humour to keep it interesting and value-added for our members and event attendees.

This time, he brought along Vincent Béchard. Martin and Vincent partnered to provide an excellent presentation on "Lean and Statistical Thinking". Martin presented the theory and the formulas (e.g. Kingman's equation). Then Vincent, using a simulation software called FlexSim (see, demonstrated the influence of certain parameters as discussed by Martin's theory on a baggage handling system. It was an awesome presentation.

I'll cheat a little and go straight to some of the key messages I picked up (no complicated detailed formulas I promise). Firstly, one common perception is that Lean is all about reducing process waste, whereas Six Sigma is about reducing process variation. Actually, Lean is also about reducing variation. One cannot optimize a process flow and eliminate Waste (Muda) if Unevenness (Mura) and Overburden (Muri) are there. As a matter of fact, Mura and Muri are often the root causes of Muda.

Unevenness or Mura are just another way of saying variation. If not controlled, then one cannot easily determine what level of resources to plan for. Given the frequent tendency to try to use resources to as close to capacity as we can, we often end up overburdening them (Muri) when the requirement for them varies upwards. At 75% capacity, waiting times can triple and such delays increase exponentially as the average capacity utilization increases towards 100%. This leads to waste insofar as the customer experiences waiting times that can often be quite costly, e.g. delaying an airplane because luggage was delayed while being handled.

The Kingman's equation (don't worry, I promised I'd keep it simple) is based on three components, i.e. Variability, Utilization, and Time. The higher the variability, the closer the utilization gets to 1 (i.e. 100%), &/or the higher the average processing time, the higher we can expect the waiting time in the queue to be. It's that simple.

An interesting takeaway, that I've known for years, is that aiming for 100% capacity utilization (people, machines, processes, etc.) leads to failure. I also liked the laws Martin finished off the presentation with after Vincent had shown us a few interesting baggage handling system simulation runs to prove Martin's theory discussions.

The first law was the Law of variability, i.e. increasing variability always degrades the performance of a system. The second line was the Law of buffering. In other words, the variability of a system will be buffered by some combination of either inventory, capacity, &/or time. Interestingly, Martin provided examples like using inventory to buffer variation in the demand for ballpoint pens, using capacity to buffer variation in the demand for fire fighters, and using time to buffer variation in the demand for organ transplants.

While the Kingman's equation was presented in detail, it was broken down to its tangible components that event attendees could easily understand. As usual, Martin put on an excellent presentation and Vincent added very concrete visual simulations that drove home the points of variation, capacity, and time as key elements affecting waiting times. It was very interesting and, in the end, all made sense. Not bad for a statistical topic!

7. Voice Of The Customer

By Pierre-Luc Avoine, Eng., ASQ Senior Member, CSSGB, VoC Chair

Lean & Statistical Thinking: Kingman's formula at the rescue

Dear ASQ colleagues and Quality enthusiasts,

Our April ASQ 0401 event has brought us a whole new way of seeing Lean. Us, Lean practitioners, all know that Lean techniques foster in reducing classical wastes like defects, waiting queues, inventory, excess processing, overproduction and so on. Well, statistics, with the help of the Kingman's formula, made us discover that Mura, or process variation in other words, was also a key variable to consider reducing when applying Lean to processes.

That's what both statistical experts Martin Carignan and Vincent Béchard from Différence Consulting brought us at our last event held at Novotel Montreal Airport on April 24th, 2019. Excellent travail Messieurs!

Both speakers brought a truly refreshing taste to statistics and were extremely appreciated by the audience. And I include myself to that list! Indeed, based on the 18 completed Event Feedback Forms we gathered, the attendees gave them the highest marks of appreciation, scoring their performance at 100%. The meal was also very much appreciated; scoring at a high mark of 100%. The room, due to its small size compared to the booked number of participants, was the least appreciated by the audience, and received a score of 83%. Overall, this event globally got an excellent mark of appreciation of 95%.

We always like to hear from you during our events. Consequently, do not hesitate to leave comments and share with us any Quality subject preferences that you would like us to cover in the future in our Event Feedback forms. For improving your experience, your ASQ 401 Leadership Team uses this data for orienting our future event's topics.

Your Voice always matters to us! Consequently, do you have any comments, feedbacks or suggestions that could improve your experience with our local section?

Click on the link in the bottom right corner of this section and let me know. Thank you!

Give me your feedback by e-mail

8. Student Outreach Committee

By Veronica Marquez, M.Sc., CSSBB, ASQ Senior Member, Student Outreach Committee Chair

So, by now most students have finished their semester… finally time for some R&R! Enjoy the summer and everything that Montreal has to offer!

On our end, we are continuing to work towards our fall events.

Student members: We are already starting to plan our next events for the fall semester. We will be reaching out through our LinkedIn group to find out what topics you would like to see presented. Please take a few minutes to answer the short survey so that we can plan a great event:

If you want to help us in organizing these events, please indicate as much in the survey form and we will be in touch with you.

Professional members: We will be looking at including professionals who can come and introduce their organizations’ and its quality roles as well as to advertise your future employment and internship needs in quality. It’s a great opportunity to meet engaged and forward-looking young professionals! Please reach out so we can talk about your involvement. Looking forward to seeing you there!

Follow us on the LinkedIn group

9. Welcome to our New Members

APRIL 2019
Nathalie Bechard
Veronique Boucher
Shreyas Dhuru
Victor Iliescu
Xuan Wang


10. Organization Members

ASQ Montreal Section thanks our Organization Members:

Jon U. Schafer - PACCAR

11. Other ASQ Events

ASQ Montreal Francophone Section 404 (May - June 2019)

Our local Montreal Francophone Section 404 will be having both an industrial visit and a networking event coming up in May/June 2019.

More information will be available soon on the section's website (CLICK

12. ASQ News

ASQ Wins Trailblazer Persi Award

ASQ is honored to be a recipient of the Personify Trailblazer Persi Award in 2019. The Persi Awards honor organizations’ use of cutting-edge programs and solutions in the Personify suite of products. The Trailblazer Persi category recognizes organizations using several solutions to take their customer management and engagement to a new level and leverage technology in innovative ways.

ASQ was recognized for its use of Personify360 for membership data management, A2Z Events for WCQI exhibitor and attendee management, and Community for myASQ. Notably, ASQ was applauded for myASQ, which since its launch in 2018, has seen 6,400 members join and 94% of the community’s content driven by those members—a true measure of success in an online community.

13. ASQ Montreal Section Education Program 2019

By Dr. David Tozer, Ph.D., ASQ CQE and SSBB, Education & Audit Chair

Having ASQ certification gives you an edge in the market and can significantly increase your income.

ASQ Certification often leads to higher paying employment.  The money invested in education and certification increases chances of finding employment quickly in the down sizing environment we live in.  People who take the section sponsored refresher courses, and spend at least twice as much time as spent in the classroom on self study, have an 80%, or better, chance of passing the examination on the first attempt.

Certified Quality Engineer Topics include: quality concepts, cost of quality, human resources, team formation and group dynamics, inspection, metrology, sampling, reliability, quality standards, quality audit, statistics, design of experiments, process improvement, liability, and modern management methods for improving quality.

Certified Six Sigma Black Belt Topics include: quality concepts, cost of quality, enterprise wide deployment, business process management, project management, team formation and group dynamics, define, measure, analyze, improve, control, lean enterprise, statistics, design of experiments, and design for six sigma.

Certified Six Sigma Green Belt Topics include: quality concepts, cost of quality, enterprise wide deployment, business process management, project management, team formation and group dynamics, define, measure, analyze, improve, control, and statistics.

Certified Manager of Quality/Organizational Excellence Topics include: quality concepts, quality planning, customer focus, quality standards, project management, cost of quality, team formation and group dynamics, human resources and improvement.

Certified Quality Auditor Topics include: quality concepts, team formation and group dynamics, management responsibility, audit objectives, audit preparation, audit conduct, audit reporting, sampling, and basic statistics.

Certified Quality Inspector Topics include: quality concepts, team formation and group dynamics, geometry, metrology, reading drawings, mechanical processes, statistical process control, inspection, and sampling.

Calendar and Registration Form

Questions? In house courses, etc.: Dr. David Tozer:  (514) 694-2830,

14. Executive Committee Meetings & Officers

Section Executive Committee (Leadership Team) Meetings are held at different locations, starting at 6 PM. The next regular meeting is tentatively scheduled for:

June 5, 2019

Consult the List of Your Executive for 2019 here

Note that all dates planned are subject to change.  Please call ahead to attend by contacting the Section Chair or the Section Secretary.

Note: Available on request for section members only are minutes of section executive meetings (contact the Secretary) and section operating budget information (contact the Treasurer).

15. Unemployed Members Dues

Unemployed ASQ members receive a discount on their membership dues based on consecutive years of membership.

Consecutive Years of Membership Dues Discount
1-4 50%
5 or more 100%

Eligibility Criteria

  • You must be a Full, Senior, or Fellow member.
  • Any years as a Forum, Associate, or enrolled student do not qualify.
  • You may submit this application only after being unemployed for at least 90 days.
  • You must be actively seeking employment.
  • Retired or self-employed members are not eligible. ASQ offers a similar benefit for retired members.


  • Your basic membership dues for the current membership year will be paid or partially paid by ASQ. Basic membership dues exclude
    additional Forums and Divisions, journals, and additional Sections (Seniors and Fellows—you keep your extra benefit of choice).
  • You may participate in the program for no more than two years in your membership lifetime. You must complete an application for the second
    year of participation.
  • After renewing your membership, please visit Careers in Quality to search for jobs, apply for positions online, and post your resume for employers to view.

NOTE: The following links require that you be logged into your account before you try to activate them.

Download the ASQ Unemployment Program Application PDF (105 KB)

NOTE: The information related to this benefit was correct at the time this Newsletter was issued.  But as the ASQ has the right to revise its benefits, please contact the ASQ for the latest information on this benefit.  It may be revised or discontinued at any time.

16. Feedback

Please send us your comments about the ASQ Montreal Section 0401 E-Newsletter (topics, layout, length, etc.).  Do you want to contribute an article (English or French) or a good idea?  Contact us by e-mail.

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Pass it on

We invite you to forward this Newsletter to friends and colleagues who may be interested.

The ASQ Montreal Section 0401 Newsletter is prepared by and published for its members.
Section web site:
Newsletter Editor: Michael Bournazian, Eng.
The opinions expressed in the Newsletter are those of the authors, not those of ASQ. Articles may be reproduced if the source is stated
If you are an ASQ Montreal Section member and wish to receive this Newsletter by e-mail, please go to and revise your profile to add mailings from your section.

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Keep in mind that by doing this you will no longer receive ANY correspondence from your section. If you are concerned about too many emails, ASQ has suggested limitations about how many e-mails may be sent to the section members each month. This does not extend to career notifications.