Section 0401

June 2019 (Volume 69 - Issue 6)

Our objective: To increase awareness, interest, and involvement in

section activities and quality-related subjects.

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1 - Next Event

7 - Voice Of The Customer 

13 - Section Education Program 

2 - Ad / Publicité

8 - Student Outreach Committee

14 - Executive Committee Meetings & Officers

3 - Upcoming ASQ Section 401 Events

9 - Welcome to our New Members

15 - Unemployed Member Dues

4 - The Editor's Corner

10 - Organization Members

16 - Feedback/Advertising Rates

5 - A Word from Your Section Chair

11 - Other ASQ Events

6 - Had You Come to the Last Event

12 - ASQ News

1. Next Event


Wednesday, June 19, 2019


5:30 PM


Restaurant La Goelette

8551 Boul. St Laurent
Montréal, Québec
H2P 2M9




Please join us on June 19th, 2019 for a joint networking event with our Montreal Francophone Section 404.

Organized by Chantale Simard, MBA, ASQ Senior Member, CMQ/OE and CSSGB.

2. Ad / Publicité

You want to learn more or share your own knowledge and experience with fellow quality professionals about the topics below? Then you are more then welcome to this final event before the summer!

The agenda for the evening is as follows:

5h30 - 6h30 Inscription et réseautage / Registration and networking
6h00 - 7h00 Buffet
7h00 - 7h10 Mot de bienvenue / Welcome

7h10-7h45 Première ronde de discussions, faites un choix /
                    First round of discussions, make one choice:

• Les Audits Externes avec Annie van Otterdijk
• Critical Thinking with Measurements with Dr. David Tozer
• Big Data and Six-sigma, Challenges and Opportunities with Dr. Rajesh Tyagi

7h45 - 8h00 Échange / Exchange

8h00 - 8h35 Deuxième ronde de discussions, faites un choix /
                      Second round of discussions, make one choice

• Excellence Organisationnelle avec Veronica Marquez
• L’évolution des Rôles des Professionnels en Qualité et l’Impact des Facteurs de l’industrie 4.0 avec Raymond Dyer
• Problem Solving and Root Cause Analysis with Eric Hosking

8h35 - 8h50 Échange / Exchange


ASQ Members: FREE
Non-ASQ Members: $25.00
Drinks not included
Payments are with cash and cheque only. Thank you.

There is FREE PARKING at the church across the street.
As well, you can get off at the Cremazie metro station: the restuarant is a short 10 minute walk away.

Bring your business cards and be ready to network


To register for this event, send an e-mail confirming your presence to:

3. Upcoming ASQ Section 401 Events

September 25, 2019: The State of Organizational Excellence Across the World

Veronica Marquez, M.Sc., CSSBB, ASQ Senior Member, Student Outreach Committee Chair

In 2017 and 2018, a study under the leadership of Mrs Dawn Ringrose, and conducted by the Organizational Excellence Technical Committee, Quality Management Division, ASQ (OETC) and endorsed by the Global Benchmarking Network and ISO Technical Committee 176, gathered a group of researchers from around the world to study the current state of Organizational Excellence. The results of the study were presented at the last ASQ’s World Conference on Quality and Improvement that was held May 2019 in Texas.

During this presentation in Montreal, we will discuss the results of the study, learn about the different principles and the key management areas that are key to create a culture of excellence, and engage in conversation to stimulate Organizational Excellence in our companies.

After beginning her career in a variety of roles, such as accounting, marketing, customer service and account management, Veronica Marquez discovered her passion while working in distribution and warehousing roles within the supply chain. Through that experience, and the expertise developed through her Lean Six Sigma Black Belt ASQ Certification, she has developed a holistic view of the organization which is key to her approach of creating a community of practice to understand, address, create and optimize processes to reach new heights.

After working in industry for 25 years and inspired by the philosophers and their development of knowledge that is the foundation of human awareness, she created Aristeío - from the Greek word meaning excellence - Consulting Group Inc. to offer personalised consulting services in supply chain optimization.

She holds a Bachelor’s degree from Concordia University, a certificate in Innovation Management and a M. Sc. in Operations Management from HEC Montréal. A senior member of ASQ, she is also involved with the leadership committee of the Montreal section and is the Chair of the Student Outreach Committee.


To register any of these events, send an e-mail confirming your presence to:

4. The Editor's Corner

By Michael Bournazian, Eng., Newsletter Editor, ASQ Senior Member, CSSGB

As is customary for me in the June newsletter, I would like to thank you, the reader, for taking the time to read this newsletter that I have had the pleasure of putting together for almost 10 years. This one is the 82nd one that I have assembled, edited, written in, stressed over . . . etc. I do hope that effort shows and that you get something positive out of it everytime you read it.

As well, I wish you a safe, happy and QUALITY summer season. After our June 19th Networking Event, we will see you again with more newsletters and more events.

All the best and none of the worst.


Any feedback?  Click on the link in the bottom right corner of this section and let me know.  Thanks.

5. A Word from your Section Chair

By Eric Hosking, Senior Consultant to Shainin, CQE, CSSBB and CQA

The month of May saw the World Conference on Quality and Improvement hosted by ASQ in the Dallas-Forth Worth area this year. Our Vice Chair, Chantale Simard made the trip and actually went a little early to participate in an event hosted by the Community Leadership Institute. The event focused on finding ways to delivery more services and more value to members through a brainstorming of ideas from the gathered section leaders. It is amazing what other sections do and what we could bring to Montreal. It is also amazing how many things we have done when we look at the list. In future newsletters, we will talk about some of these eye opening opportunities.

We hosted our 5th annual Pecha Kucha night with four speakers interested in sharing ideas in this novel format. I was not there but am assured it was a excellent event. I will let others in this newsletter delve into the details.

I renewed my membership in March just about the time I warned, in this newsletter, of the looming restructuring of the memberships, and the fact that full membership will be renamed, professional membership, but it will cost more. I have had the chance to compare notes with other members and other sections and since March the membership price has increased. In theory, per info shared with Chantale at the WCQI, this will come with more value for members. We will strive to figure out what that value is and share it with you.

Last month I talked about winning a Performance Awards & Recognition Committee award. This was done on the basis of meeting our business plan of last year. This year we are rebuilding the plan to remove old, and one might say, stale elements, but adding new and very interesting new elements. To that end we have revisited a SWOT analysis that we created in June of 2015, examined the new goals for the regions which were shared at the WCQI, and have added some market analysis data that characterizes our Section 401 membership. This has resulted in new directions and new initiatives for the section. Each is nascent, so I will not discuss them now.

Normally we would shut down for the summer just about now and look forward to the annual golf tournament. Instead we will be working through the summer to develop a more concrete plan for each of the initiatives I refer to above, such that we can share them with you.

In lieu of the Golf Tournament, we are having networking event June 19th. Many facilitators have been selected to allow you to discuss or learn about a variety of subjects in the Quality domain and we are providing the food. Not a bad way to spend what I hope is a nice summer evening (which we deserve after the spring we have had). You can find the details elsewhere in this newsletter. Hope to see you there!

Give me your feedback by e-mail

6. Had You Come to the Last Event

Yaniv Cohen Scali, Project Management Consultant, ASQ CSSBB

Had you come . . . 5th Annual Pecha Kucha Night

For many of us, Pecha Kucha sounds like a cocktail name or some distant region of the world. Had you come to the last event, you would’ve had the pleasure to discover a different kind of presentation format. Dynamic and entertaining, four quick Pecha Kucha presentations in one evening allows for a diversity of topics being introduced in one focused event. 20 slides at 20 seconds each means each presentation lasts 6 minutes and 40 seconds.

Chantale Farley presented on "ISO 45001”. Chantale introduced us to ISO 45001 and showed us the connections between ISO 45001, ISO 9001 and ISO 14001. The shared SL structure makes it simpler to integrate. Even when talking about such a serious subject, she was able to make us laugh with some amusing photos of dangerous situations. These are all over the Internet, but always work in a presentation. Chantale explained to us the importance of having a robust health and safety system. Employee engagement, safety and costs are only a few reasons. With work-related injuries in Quebec still on the rise, and mental health issues more present than ever, there is a need to go beyond obligation and into improvement, which is exactly what the ISO 45001 PDCA cycle allows.

Dubravka Kusmic presented on "The 4.0 Industrial Revolution and Quality Evolution". We are in a time of great technological advancement, but the associated environmental risks have to be addressed. She went through some of the history of crafts to guilds to steam to electricity to mass production and hopefully now to sustainable development, as our environment and climate are increasingly threatened by elements, including overpopulation and overconsumption. Dubravka showed that Quality addresses those issues effectively. She shared with us the 17 sustainable development goals, Deming's points #1 "Create constancy of purpose for improving products and services" and #13 "Institute a vigorous program of education and self-improvement for everyone". She ended by reminding us of Deming’s famous quote "It is not necessary to change. Survival is not mandatory." As quality professionals, we have the obligation to follow those principles.

Farnoosh Naderkhani presented on "Advanced Quality Policies for Manufacturing Process Improvements: Theory and Practical Applications". Her presentation showed the relationship between traditional control of processes and maintenance, SPC charts and non-traditional control charts. In a data driven world, the monitoring of Health Care and Oil & Gas industries demand for a more efficient way of performing maintenance. Her research uses self-learning and the IoT (Internet of Things) to gather live data from various sensors to develop an efficient maintenance control system. Artificial intelligence is a tool in many industries including Quality: Academics like Farnoosh are shaping the future of it.

Last but not least, Avrum Goldman presented on "Breaking the Rules: The Quality Manager and Exception Management"; an experience many Quality professionals can sympathize with. Which of us have not had the angel and devil resting on our shoulders trying to influence us? We never want to be the one stopping the company from "succeeding", but saying Yes is not an option when it comes to bypassing some of the quality guidelines. Avrum spoke of the reasons why we Quality professionals might be challenged, and reminded us there are areas we simply cannot condone deviation (i.e. financial controls like SOX, airworthiness requirements with Transport Canada, etc.). Avrum shared with us the 4 exception management principles to follow: (1) Create a temporary procedure, (2) Identify risks related to this procedure, (3) Implement an effective risk mitigation control plan, and (4) Limit and bound the temporary procedure. Some key concepts here are temporary, and that it is a lot of extra work, implying accepting these exceptions should not set a precedence for the future. Actions should be undertaken to ensure such exceptions will not be required in the future. His presentation touched a non-technical subject that has consequences on most of our day-to-day. He gave us a structured yet human approach to exceptions which is something that can help us immensely for the rest of our careers.

All four presentations could easily lead to several hours worth of conversations and sharing. That's the beauty of these Pecha Kucha presentations: they get you interested to learn and explore more information, on several topics, within a very short period of time. An interesting event format indeed!

7. Voice Of The Customer

By Pierre-Luc Avoine, Eng., ASQ Senior Member, CSSGB, VoC Chair

The 5th annual Pecha Kucha event: Some interesting, fun, at a fast pace!

Dear ASQ colleagues and Quality enthusiasts,

Our May 29, 2019, ASQ Section 0401's 5th annual Pecha Kucha event covered four different topics, all presented by well-known colleagues of our Quality community.

Our first speaker, Chantale Farley from NQA Canada, presented the synergies of OHS standard ISO 45001:2018 with the ISO 9001:2015, and how it can be easily integrated into a single Quality Management System.

The event then moved to a popular topic these days: the 4.0 Industrial Revolution and Quality Evolution, presented by Dubravka Kusmic, another very active ASQ member from our Montreal section.

The third presentation was presented by Farnoosh Naderkhani, from Concordia University and also a member of our ASQ 401 Leadership Team. Her presentation on Advanced Quality & Maintenance Solutions for Manufacturing Process Improvement gave us a quick view on how Artificial Intelligence will help us in preventing process defects.

Lastly, our long term member Avrum Goldman from Pratt & Whitney Canada shared with us his vast experience about Exception Management, something that any Quality Manager must go through at times.

All in all, all four panelists entertained the audience with a funny and fast paced rhythm. The Pecha Kucha formula is a great way to get introduced to new topics. Based on the 18 completed Event Feedback Forms we gathered, the attendees gave the presenters very high marks of appreciation, scoring their performance at 97%. The meal was also well appreciated; scoring at a high mark of 88%. However, for a second month in a row, the room was less appreciated by the audience, and received a score of only 72%. Despite this venue being generally well appreciated by our attending members, your Leadership Team will work with the Novotel management to improve the comfort of our rooms for our next events. Still, the event globally got an excellent mark of appreciation of 93%.

We always like to hear from you during our events. Consequently, do not hesitate to leave comments and share with us any Quality subject preferences that you would like us to cover in the future in our Event Feedback forms. For improving your experience, your ASQ 401 Leadership Team uses this data for orienting our future event's topics.

Your Voice always matters to us! Consequently, do you have any comments, feedbacks or suggestions that could improve your experience with our local section?

Click on the link in the bottom right corner of this section and let me know. Thank you!

Give me your feedback by e-mail

8. Student Outreach Committee

By Veronica Marquez, M.Sc., CSSBB, ASQ Senior Member, Student Outreach Committee Chair

As I am writing this newsletter, we have finally enjoyed a couple of days of sunshine and it makes me think of what is to come: the beautiful summer days, relaxation, bbq, and drinks with family and friends. I do hope that all of you get to enjoy these moments and that the summer brings you R&R, as well as some great ideas for the fall.

As for the Student Outreach Committee, we had a great session with 2 events in March. It gave us momentum to continue, and we are planning the next events with enthusiasm.

In order to put together an event that answers the expectations of our student members, we are looking at organizations that will have internships programs and new job postings in the latter part of 2019. Please reach out to me if interested in participating in our next event in September at Concordia University.

Students, please take some time to answer a few questions by clicking on the following link so that we can prepare a tailored event for you in September.

I'm off for now to enjoy the sun! Have a great summer and see you in September!

Follow us on the LinkedIn group

9. Welcome to our New Members

MAY 2019
Joanne Beauvais
Joti Sankhar Chakma
Kaoutar Dadsi
Naureen Mawji-Dalpe
Nasim Moghim
Hodjat Reyhani Bousari
Ahlame Tabit


10. Organization Members

ASQ Montreal Section thanks our Organization Members:

Jon U. Schafer - PACCAR

11. Other ASQ Events

ASQ Montreal Francophone Section 404 (May - June 2019)

Our local Montreal Francophone Section 404 will be joining us on June 19th for this month's networking event. See Section 1 above for all the details!!

12. ASQ News

Check back in September 2019 for more ASQ News

 . . . TBD :-)

13. ASQ Montreal Section Education Program 2019

By Dr. David Tozer, Ph.D., ASQ CQE and SSBB, Education & Audit Chair

Having ASQ certification gives you an edge in the market and can significantly increase your income.

ASQ Certification often leads to higher paying employment.  The money invested in education and certification increases chances of finding employment quickly in the down sizing environment we live in.  People who take the section sponsored refresher courses, and spend at least twice as much time as spent in the classroom on self study, have an 80%, or better, chance of passing the examination on the first attempt.

Certified Quality Engineer Topics include: quality concepts, cost of quality, human resources, team formation and group dynamics, inspection, metrology, sampling, reliability, quality standards, quality audit, statistics, design of experiments, process improvement, liability, and modern management methods for improving quality.

Certified Six Sigma Black Belt Topics include: quality concepts, cost of quality, enterprise wide deployment, business process management, project management, team formation and group dynamics, define, measure, analyze, improve, control, lean enterprise, statistics, design of experiments, and design for six sigma.

Certified Six Sigma Green Belt Topics include: quality concepts, cost of quality, enterprise wide deployment, business process management, project management, team formation and group dynamics, define, measure, analyze, improve, control, and statistics.

Certified Manager of Quality/Organizational Excellence Topics include: quality concepts, quality planning, customer focus, quality standards, project management, cost of quality, team formation and group dynamics, human resources and improvement.

Certified Quality Auditor Topics include: quality concepts, team formation and group dynamics, management responsibility, audit objectives, audit preparation, audit conduct, audit reporting, sampling, and basic statistics.

Certified Quality Inspector Topics include: quality concepts, team formation and group dynamics, geometry, metrology, reading drawings, mechanical processes, statistical process control, inspection, and sampling.

Calendar and Registration Form

Questions? In house courses, etc.: Dr. David Tozer:  (514) 694-2830,

14. Executive Committee Meetings & Officers

Section Executive Committee (Leadership Team) Meetings are held at different locations, starting at 6 PM. The next regular meeting is tentatively scheduled for:

September 4, 2019

Consult the List of Your Executive for 2019 here

Note that all dates planned are subject to change.  Please call ahead to attend by contacting the Section Chair.

Note: Available on request for section members only are minutes of section executive meetings and section operating budget information (contact the Section Chair).

15. Unemployed Members Dues

Unemployed ASQ members receive a discount on their membership dues based on consecutive years of membership.

Consecutive Years of Membership Dues Discount
1-4 50%
5 or more 100%

Eligibility Criteria

  • You must be a Full, Senior, or Fellow member.
  • Any years as a Forum, Associate, or enrolled student do not qualify.
  • You may submit this application only after being unemployed for at least 90 days.
  • You must be actively seeking employment.
  • Retired or self-employed members are not eligible. ASQ offers a similar benefit for retired members.


  • Your basic membership dues for the current membership year will be paid or partially paid by ASQ. Basic membership dues exclude
    additional Forums and Divisions, journals, and additional Sections (Seniors and Fellows—you keep your extra benefit of choice).
  • You may participate in the program for no more than two years in your membership lifetime. You must complete an application for the second
    year of participation.
  • After renewing your membership, please visit Careers in Quality to search for jobs, apply for positions online, and post your resume for employers to view.

NOTE: The following links require that you be logged into your account before you try to activate them.

Download the ASQ Unemployment Program Application PDF (105 KB)

NOTE: The information related to this benefit was correct at the time this Newsletter was issued.  But as the ASQ has the right to revise its benefits, please contact the ASQ for the latest information on this benefit.  It may be revised or discontinued at any time.

16. Feedback

Please send us your comments about the ASQ Montreal Section 0401 E-Newsletter (topics, layout, length, etc.).  Do you want to contribute an article (English or French) or a good idea?  Contact us by e-mail.

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The ASQ Montreal Section 0401 Newsletter is prepared by and published for its members.
Section web site:
Newsletter Editor: Michael Bournazian, Eng.
The opinions expressed in the Newsletter are those of the authors, not those of ASQ. Articles may be reproduced if the source is stated
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