Section 0401

September 2019 (Volume 69 - Issue 7)

Our objective: To increase awareness, interest, and involvement in

section activities and quality-related subjects.

Visit our web site at

Visit our LinkedIn group at

1 - Next Event

7 - Voice Of The Customer 

13 - ASQ News 

2 - Ad / Publicité

8 - Proposed Slate of Officers

14 - Section Education Program

3 - Upcoming ASQ Section 401 Events

9 - Student Outreach Committee

15 - Executive Committee Meetings & Officers

4 - The Editor's Corner

10 - Welcome to our New Members

16 - Unemployed Member Dues

5 - A Word from Your Section Chair

11 - Organization Members

17 - Feedback/Advertising Rates

6 - Had You Come to the Last Event

12 - Other ASQ Events

1. Next Event


Wednesday, September 25, 2019


7:00 PM




1515 Ste. Catherine Street West
Montreal, Quebec
H3G 1M8



ASQ Senior Member
Student Outreach
Committee Chair


Please join us on September 25th, 2019 to watch our guest speaker deliver the topic of the State of Organizational Excellence Across the World.

2. Ad / Publicité

If you would like to advertise here, please consult our advertising rates in Section 17 below, and contact Michael Bournazian or any other member of the ASQ 401 Leadership Team.


In 2017 and 2018, a study under the leadership of Mrs Dawn Ringrose, and conducted by the Organizational Excellence Technical Committee, Quality Management Division, ASQ (OETC) and endorsed by the Global Benchmarking Network and ISO Technical Committee 176, gathered a group of researchers from around the world to study the current state of Organizational Excellence. The results of the study were presented at the last ASQ’s World Conference on Quality and Improvement that was held May 2019 in Texas.

During this presentation in Montreal, we will discuss the results of the study, learn about the different principles and the key management areas that are key to create a culture of excellence, and engage in conversation to stimulate Organizational Excellence in our companies.


After beginning her career in a variety of roles, such as accounting, marketing, customer service and account management, Veronica Marquez discovered her passion while working in distribution and warehousing roles within the supply chain. Through that experience, and the expertise developed through her Lean Six Sigma Black Belt ASQ Certification, she has developed a holistic view of the organization which is key to her approach of creating a community of practice to understand, address, create and optimize processes to reach new heights.

After working in industry for 25 years and inspired by the philosophers and their development of knowledge that is the foundation of human awareness, she created Aristeío - from the Greek word meaning excellence - Consulting Group Inc. to offer personalised consulting services in supply chain optimization.

She holds a Bachelor’s degree from Concordia University, a certificate in Innovation Management and a M. Sc. in Operations Management from HEC Montréal. A senior member of ASQ, she is also involved with the leadership committee of the Montreal section and is the Chair of the Student Outreach Committee.


This is a FREE event
Dinner and drinks not included

You can get to the Concordia University EV Building by taking the green line of the metro,
and getting off at the Guy Concordia station.

Bring your business cards and be ready to network


To register for this event, send an e-mail confirming your presence to:

3. Upcoming ASQ Section 401 Events

October 30, 2019: ASQ General Assembly and presentation "Cannabis Quality Assurance: at the Crossroads of Plant, Pharmaceutical and Food Sciences"

Marie-Eve Carrier
Director Quality and Regulatory Consulting with PipeDreemz Inc.
Cannabis Pharmaceuticals EU-GMP Internal Auditor
Teacher at College Gerald-Godin in Montreal

Cannabis was first authorized for commercial production in Canada in 2013. Since then, we have seen three different regulations in place, the latest one legalizing cannabis all across Canada. Our country is the first country of the G7 to legalize cannabis and is developing unique industry expertise into this field. Products authorized for sale currently via specific license include cannabis seeds, plants, fresh cannabis, dried cannabis and cannabis oil.

During the presentation in Montreal, we will discuss the Canadian cannabis regulations evolution and challenges specific to the cannabis industry to meet product quality requirements.

After working in basic research, Marie-Eve Carrier was involved in the early development of a cannabis company from 2014 while working in clinical research CROs present in the greater Montreal area. She became a Health Canada recognized QA Person in September 2017, and the company she contributed to was awarded a production licence on December 2017. In August 2018, she joined the company PipeDreemz Inc. as Director of Quality and Regulatory Consulting. PipeDreemz Inc. holds the greatest number of completed applications that have been accepted by Health Canada. The company activities span from facility design, QA management system preparation, construction coaching, regulatory and company start-up support.

Marie-Eve’s presence into the cannabis field comes from her long-time passion for gardening merged with her scientific and professional knowledge. She was trained on cannabis production by cannabis production specialists. She holds a B.Sc. in Microbiology and an M. Sc. in Cell Biology. She is a member of the C-45 Quality Association, serving as a national private-sector advocate for quality in the Canadian Cannabis sector. Marie-Eve is also involved in cannabis training development in Quebec in collaboration with Gerald-Godin College in Montreal.


To register any of these events, send an e-mail confirming your presence to:

4. The Editor's Corner

By Michael Bournazian, Eng., Newsletter Editor, ASQ Senior Member, CSSGB

On Saturday, September 7th, 2019, I witnessed something very special happen.

Bianca Andreescu defeated American Serena Williams to become the first Canadian to ever win a Grand Slam tennis singles title. This has become a big deal in Canada, and deservedly so: watching the young (19!!) Canadian dominate the match against the formidable Williams was a sight to see.

What I particularly took notice of, though, was something that she repeated on numerous occasions after her victory.

During the post-game interviews (both on the court and in the reporters' lounge), as well as on network TV shows in the days that followed, she made sure to mention that she could not have done it without the team that she had supporting her. That includes her coach, trainers, therapists, handlers, etc. And last, but certainly not least, her parents who stuck by her and helped her achieve her dreams.

The key word in the previous paragraph is TEAM.

There is very little that happens in one's life simply through the actions of the single individual. More often than not, we achieve goals, targets, milestones, etc. because of the complex interactions we have on a daily basis with other human beings, who themselves are also trying to achieve their own goals, targets, milestones, etc. It may be a daunting way of looking at it, yet we know that when everything falls into place, the satisfaction of the achievement can be very grand.

On a daily basis, as Quality professionals, we are constantly trying to
achieve goals, targets, milestones, etc., usually for our companies and customers. Reduce scrap, improve on-time delivery, decrease cost, lower turnaround time, complete audits, improve supplier rejection rates, and on and on and on  . . . until the day ends and we can rest for awhile . . . and then try it all again the next day.

Remember that it almost always requires a team effort.

And remember to regularly thank the members of the team for their efforts.


Any feedback?  Click on the link in the bottom right corner of this section and let me know.  Thanks.

5. A Word from your Section Chair

By Eric Hosking, Senior Consultant to Shainin, CQE, CSSBB and CQA

We in the leadership team are coming off our customary summer break. For those that stayed in town, the summer here in the Montreal area has been exceptional. I hope that your summer, where ever you chose to spend it, was profitable and relaxing.

We closed the spring season with a networking night at the La Goelette Plus restaurant, with mini-seminars lead by six of our senior members. The event was a Section 401 and Section 404 collaboration. In my view it went well but you don't have to take my word for it. Two of our attending members attest to the strength on the event in our "Had You Come To The Last Event" section below. Chantale put this event together. Thanks Chantale!

The move to La Goelette was prompted by our last event at the Novotel where we were treated to a unilateral room reassignment that did not meet our needs well. Discussions with the Novotel made it clear that they were not interested in future business on terms that we could accept. It is with some surprise that we find that the Goelette is now closed permanently. It was our intended venue for our September speaker event. Our team is working hard on Plan A and Plan B to secure a venue for our upcoming speaker event. You will see the final venue location announced in this newsletter.

Although we were officially off for the summer, the Student Outreach Committee, lead by Veronica and Farnoosh, has been busy putting together another student oriented event, described below, that will also take place in September. Kudos to the team!

Since our September speaker is Veronica, you can imagine how busy she has been this summer. Special kudos to her!

I also need to shout out to Raymond Dyer who looks after our web presence. He has orchestrated the move to a new internet host. Why? You may have noticed that the web site was down periodically. Periodically became too frequently and we were forced to move to a new provider. The problem was made worse by the original provider's refusal to explain or even answer the requests to correct the situation. Ray has had to do some debugging of functionality, but the new provider is responsive so very few issues remain. This will be put to the test when we issue this newsletter this month. By the way, we do not poll the site on a daily basis so collectively you have a better chance of seeing service drop outs than the leadership team does. Please do not hesitate to notify us if you think something is wrong.

ASQ HQ is facing a tax crisis. CRA has determined that they should have been collecting and remitting taxes on sales in Canada. You will notice the addition of GST to your membership renewal bill for example. For the moment, even the sections are no longer considered non-profit entities. This will result in us having to collect sales taxes on services we render. Notionally this is to start in the new year. We are looking at how we can operate in a way that this poses the least inconvenience to members/customers who come to events or use other services we provide. ASQ HQ has petitioned CRA to recognize the sections as non-profit. We cross our fingers that this petition will succeed but we plan for the worst.

In closing I would like to touch on the subject of our strategic direction. Last newsletter I mentioned that we were simplifying our business plan. We spent the summer continuing to develop a four element plan, that, in addition to our on-going series of speaker events, and newsletters would enhance how we serve the members of our section and the Montreal quality community in general. One of the cornerstones is the Student Outreach committee agenda and it is functioning well. Three other initiatives we want to pursue include increasing our presence at trade shows and public forums, collaborating with other professional associations and targeting select industries for focussed collaboration. Again it is too early to declare the details but I will keep you informed as we flesh out the plans.

The very last word is that the fall sees the selection of new leadership team members. A number of retirements have occurred or will occur. If this is of interest to you now is the time to get involved. Rajesh outlines how to do this below.

Give me your feedback by e-mail

6. Had You Come to the Last Event

By Raymond E. Dyer, ASQ Senior Member, CMQ/OE, CQA, Historian and Internet Liaison

Had you come . . . ASQ 401 and 404 networking Event

For this "Had You Come to the Last Event" article, we will present two perspectives: one from student member Mauricio Figueroa and one from Senior Member Gabriel Ahmarani.

Given the diversity of activities at the last networking event, we thought it appropriate to get input from a couple of members. We thank them both for participating.

Maurico Figueroa - Membre ASQ Étudiant, Étudiant en Génie des Opérations et de la Logistique

C’était la première fois que j’allais à la soirée de réseautage des sections 401 et 404 de l’ASQ. L’événement s’est déroulé en trois temps. D’abord la partie d’introduction et de bavardages entre les membres, ensuite la première série de discussion suivit de la deuxième série de discussion et enfin le mot de la fin.

Étant donné que c’était ma première participation et que je ne connaissais personne, j’appréhendais, en général c’est toujours un peu inconfortable, car on ne sait jamais vraiment à qui parler. Heureusement dès le début, l’organisatrice a su me présenter des membres de la section avec qui j’ai pu commencer à échanger. J’ai senti l’ambiance décontractée et les personnes très ouvertes. Peu de temps après mon arrivée, le buffet a été servi et nous nous sommes assis pour manger. Ce fut l’occasion de connaitre les membres autour de la table où je m’étais assis. Et j’ai pu constater qu’il y avait une grande diversité culturelle, quasiment tous les continents étaient représentés (Amérique du Nord, Amérique latine, Europe, Afrique, Asie). Nous avons même parlé un peu de géopolitique.

Après le repas, ce fut le temps de la première série de discussions que je nommerais " table ronde" , car tous les membres à la table ont pu participer, et apporter leurs points de vue et leur expérience, enrichissant ainsi la conversation. Les trois premières thématiques étaient: Les audits externes, critical thinking with measurements et Big Data et Six-sigma, challenges and opportunities. Lors de la deuxième ronde de discussion, les thématiques étaient: Excellence organisationnelle, l’évolution des rôles des professionnels en qualité et l’impact des facteurs de l’industrie 4.0 et problem solving and root cause analysis. J’aurais voulu pouvoir participer aux six conversations, malheureusement, je n’ai pas le pouvoir de me dupliquer. Toutefois, à la fin des périodes de discussion chaque table ronde a fait un petit résumé pour les membres des autres tables.

Mais voilà que la soirée se terminait et le temps était venu de conclure. Les organisateurs nous ont souhaité un très bon été. Effectivement, cet événement était le dernier de la saison. Mais heureusement, nous allons nous revoir en automne. J’ai vraiment hâte d’y être. Bon été à tous.

Gabriel Ahmarani - ASQ Senior Member, Ahmarani Management Advisory Services

• An ASQ 401 networking event with six discussion panels was held on June 19th, at La Goelette.

A networking opportunity - Twenty-two quality practitioners were present, many in senior and leadership positions. These came from diverse industries including pharmaceutical, aerospace, manufacturing, and construction. Nesrine and Mauricio were the two new members with newly minted degrees in quality and in pharmaceuticals. Experts and leaders, all. An opportunity to expand your professional network in an informal, casual and friendly setting.

A place for leaders! - The leadership team was active in organizing the event, interacting with members, and in offering opportunities for leadership development.

Expert-led discussion panels - Subject-matter experts conducted discussion panels, including:
o External Audits with Annie van Otterdijk;
o Critical Thinking with Measurements with Dr. David Tozer;
o Big Data and Six-Sigma: Challenges and Opportunities with Dr. Rajesh Tyagi;
o Organizational Excellence with Veronica Marquez;
o The Evolution of the Roles of Quality Professionals and the Impact of Industry Factors 4.0 with Raymond Dyer;
o Problem Solving and Root Cause Analysis with Eric Hosking

Participative and interactive approach to learning - Discussion leaders made an initial short Powerpoint presentation of about five minutes, followed by a panel discussion, and a summary of the discussion to the assembly. I chose to sit with Dr. David Tozer and Raymond Dyer’s panels, but regretted that I could not have participated in all six panels.

FREE event - The event, including dinner, was absolutely FREE. Any such dinner-conference with such a panel of experts would have easily cost hundreds of dollars. What a bargain!

My takeaway - These events have become a regular meeting place where I’m able to break from my professional isolation in the workplace (the quality practitioner is often a solitary role), meet with like-minded professionals, leaders and experts in an informal and casual environment, and deepen my understanding through their experiences. At this last meeting, during three pleasant hours and at no cost, I made some new acquaintances; developed deeper insights into new topics; was elevated to be a spokesman for my panel; and was approached with at least one leadership opportunity.

Thank you ASQ 401 and 404!

7. Voice Of The Customer

By Pierre-Luc Avoine, Eng., ASQ Senior Member, CSSGB, VoC Chair

Some feedback on our last joint ASQ 401 & 404 networking event

Dear ASQ colleagues and Quality enthusiasts,

Before kicking off our summer break, our June 19, 2019 ASQ 0401 Networking Event was jointly held with our sister ASQ 404 section. Organized by our section's Vice-Chair Chantale Simard, the event, held at Restaurant la Goélette Plus, was been greatly appreciated by the attendees of both sections.

Two sets of three different topics were facilitated in both French and English for accommodating all attendees. Our colleagues Annie van Otterdijk, Dr. David Tozer and Dr. Rajesh Tyagi hosted the first set,  while Veronica Marquez, Raymond Dyer, and Eric Hosking hosted the second set.

After compiling the 19 completed Event Feedback Forms we gathered at the end of this joint event, the attendees gave the facilitators perfect marks of appreciation, scoring their performance at 100%. The meal was the least appreciated item of the night; scoring at a mark of only 68%. However, the private room at la Goélette was the most appreciated by the audience, and received a score of 89%. Overall, the networking event globally got an excellent mark of appreciation of 95%.

Once again, these networking events are popular and through the comments we received, the attendees definitely liked to exchange with colleagues from the other section. This is truly something to repeat in 2020!

We always like to hear from you during our events. Consequently, do not hesitate to leave comments and share with us any Quality subject preferences that you would like us to cover in the future in our Event Feedback forms. For improving your experience, your ASQ 401 Leadership Team uses this data for orienting our future event topics.

Your Voice always matters to us! Consequently, do you have any comments, feedbacks or suggestions that could improve your experience with our local section?

Click on the link in the bottom right corner of this section and let me know. Thank you!

Give me your feedback by e-mail

8. Repeat Call for Officer Nominations and Proposed Slate of Officers (January - December 2020)

By Rajesh Kumar Tyagi, ASQ Fellow, Nominating Chair

In accordance with Sections 4.5 and 4.6 of the Section Maintenance Policy and Procedure S 02.00, the ASQ Montreal Section Nominating Committee comprising of J.P. Amiel, Sam Weissfelner, and Rajesh Tyagi (Nominating Committee Chair), proposes the following Slate of Officers for January 1, 2020 to December 31, 2020:

Chair: Eric Glenn Hosking

Vice-Chair: Chantale Simard

Secretary: Raymond E. Dyer

Treasurer: Robert Fairbairn

To nominate a different slate of officers or obtain further information, please contact Rajesh K. Tyagi at Alternate nominations for Section officer positions can be made by petition of at least 10 members of the Section (see ASQ Montreal Section nomination petition form). Please note that, to hold a Section Officer position, one must be a Full, Senior, or Fellow ASQ member in good standing affiliated with the section.

The proposed slate of officers will be repeated in the October newsletter and the General Assembly will be held on October 30, 2019.

For a listing of current ASQ Montreal Section 0401 positions, see For more information on the ASQ position themselves, see

If you are interested in participating on the upcoming Section Leadership Team or have any questions on the roles themselves, please contact Section Chair Eric Hosking at or myself at

Thank you and welcome back from summer vacations!

9. Student Outreach Committee

By Veronica Marquez, M.Sc., CSSBB, ASQ Senior Member, Student Outreach Committee Chair

The summer is coming to a close and it’s a return to school, work, and regular activities. By that doesn’t mean that it has to be boring!

Come and join us on September 18th at Concordia University for a Student event where we will be discussing THE FUTURE TALENT OF QUALITY. Our three panelists are Mr. Praveen Kumar Mahendran from Jubilant HollisterStier, Mr. Pierre Bédard from Pratt & Whitney Canada and Concordia’s own Dr. Anjali Awasthi.

Registration is mandatory:

Follow us on the LinkedIn group

10. Welcome to our New Members

JUNE 2019
Milad Bahrami
Aida Boumaza
Annie Dignard
Nastaran Enshaei
Ismael Goncalves De Carvalho
Francis Kom

JULY 2019
Ronald Vincent Lepore
J. Jeffrey Plant
Faraaz Ahmed Khan Rasheed Khan
Jose Pisani
Gilles T. Tchappi

Nathalie Lepage
Sophie St. Onge


11. Organization Members

ASQ Montreal Section thanks our Organization Members:

Jon U. Schafer - PACCAR

12. Other ASQ Events

ASQ Ottawa Valley Section 407 (Wednesday, Septmber 25, 2019)

Our nearby ASQ section in the Ottawa Valley will be holding a professional development event, entitled "Team Brainstorming Techniques for Service Innovation: The ASQ Pathfinder Project".

Need some help to enhance teamwork, brainstorming and innovate in your service offerings? This unique workshop will lead you through a set of brainstorming techniques used in service innovation. We will use the ASQ Ottawa Valley Section services as a case study. Here is your chance to help us examine our services and, at the same time, learn to use these techniques to enhance teamwork and your own brainstorming sessions.

More information available on the section's website (CLICK

13. ASQ News

Women In Quality

The September 2019 ASQ Quality Progress issue "We ARE Doing It" focuses on women in the quality industry. We are incredibly proud to have so many of the amazing women in quality featured in this article including our 2018-2019 Emerging Quality Leaders Program Alumni Binafza Bhattacharyya, Michelle Gaydos, and Sejal Patel Chitre! Congratulations to all participants on being recognized for your thought-leadership and talents!

Access the article

Join the discussion

14. ASQ Montreal Section Education Program 2019

By Dr. David Tozer, Ph.D., ASQ CQE and SSBB, Education & Audit Chair

Having ASQ certification gives you an edge in the market and can significantly increase your income.

ASQ Certification often leads to higher paying employment.  The money invested in education and certification increases chances of finding employment quickly in the down sizing environment we live in.  People who take the section sponsored refresher courses, and spend at least twice as much time as spent in the classroom on self study, have an 80%, or better, chance of passing the examination on the first attempt.

Certified Quality Engineer Topics include: quality concepts, cost of quality, human resources, team formation and group dynamics, inspection, metrology, sampling, reliability, quality standards, quality audit, statistics, design of experiments, process improvement, liability, and modern management methods for improving quality.

Certified Six Sigma Black Belt Topics include: quality concepts, cost of quality, enterprise wide deployment, business process management, project management, team formation and group dynamics, define, measure, analyze, improve, control, lean enterprise, statistics, design of experiments, and design for six sigma.

Certified Six Sigma Green Belt Topics include: quality concepts, cost of quality, enterprise wide deployment, business process management, project management, team formation and group dynamics, define, measure, analyze, improve, control, and statistics.

Certified Manager of Quality/Organizational Excellence Topics include: quality concepts, quality planning, customer focus, quality standards, project management, cost of quality, team formation and group dynamics, human resources and improvement.

Certified Quality Auditor Topics include: quality concepts, team formation and group dynamics, management responsibility, audit objectives, audit preparation, audit conduct, audit reporting, sampling, and basic statistics.

Certified Quality Inspector Topics include: quality concepts, team formation and group dynamics, geometry, metrology, reading drawings, mechanical processes, statistical process control, inspection, and sampling.

Calendar and Registration Form

Questions? In house courses, etc.: Dr. David Tozer:  (514) 694-2830,

15. Executive Committee Meetings & Officers

Section Executive Committee (Leadership Team) Meetings are held at different locations, starting at 6 PM. The next regular meeting is tentatively scheduled for:

October 2, 2019

Consult the List of Your Executive for 2019 here

Note that all dates planned are subject to change.  Please call ahead to attend by contacting the Section Chair or the Section Secretary.

Note: Available on request for section members only are minutes of section executive meetings (contact the Secretary) and section operating budget information (contact the Treasurer).

16. Unemployed Members Dues

Unemployed ASQ members receive a discount on their membership dues based on consecutive years of membership.

Consecutive Years of Membership Dues Discount
1-4 50%
5 or more 100%

Eligibility Criteria

  • You must be a Full, Senior, or Fellow member.
  • Any years as a Forum, Associate, or enrolled student do not qualify.
  • You may submit this application only after being unemployed for at least 90 days.
  • You must be actively seeking employment.
  • Retired or self-employed members are not eligible. ASQ offers a similar benefit for retired members.


  • Your basic membership dues for the current membership year will be paid or partially paid by ASQ. Basic membership dues exclude
    additional Forums and Divisions, journals, and additional Sections (Seniors and Fellows—you keep your extra benefit of choice).
  • You may participate in the program for no more than two years in your membership lifetime. You must complete an application for the second
    year of participation.
  • After renewing your membership, please visit Careers in Quality to search for jobs, apply for positions online, and post your resume for employers to view.

NOTE: The following links require that you be logged into your account before you try to activate them.

Download the ASQ Unemployment Program Application PDF (105 KB)

NOTE: The information related to this benefit was correct at the time this Newsletter was issued.  But as the ASQ has the right to revise its benefits, please contact the ASQ for the latest information on this benefit.  It may be revised or discontinued at any time.

17. Feedback

Please send us your comments about the ASQ Montreal Section 0401 E-Newsletter (topics, layout, length, etc.).  Do you want to contribute an article (English or French) or a good idea?  Contact us by e-mail.

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Pass it on

We invite you to forward this Newsletter to friends and colleagues who may be interested.

The ASQ Montreal Section 0401 Newsletter is prepared by and published for its members.
Section web site:
Newsletter Editor: Michael Bournazian, Eng.
The opinions expressed in the Newsletter are those of the authors, not those of ASQ. Articles may be reproduced if the source is stated
If you are an ASQ Montreal Section member and wish to receive this Newsletter by e-mail, please go to and revise your profile to add mailings from your section.

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This e-mail is being sent in the course of normal Montreal Section  business to the e-mail address of record. We are not responsible for forwarded e-mails. If you no longer wish to receive e-mail communications from the Montreal Section (your section) of ASQ, please visit your ASQ account to unsubscribe or reply to this message, indicating Opt Out in the e-mail body and in the title.

Keep in mind that by doing this you will no longer receive ANY correspondence from your section. If you are concerned about too many emails, ASQ has suggested limitations about how many e-mails may be sent to the section members each month. This does not extend to career notifications.