Section 0401

January 2020 (Volume 70 - Issue 1)

Our objective: To increase awareness, interest, and involvement in

section activities and quality-related subjects.

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1 - Next Event

7 - Voice Of The Customer 

13 - Section Education Program 

2 - Ad / Publicité

8 - Student Outreach Committee

14 - Executive Committee Meetings & Officers

3 - Upcoming ASQ Section 401 Events

9 - Welcome to our New Members

15 - Unemployed Member Dues

4 - The Editor's Corner

10 - Organization Members

16 - Feedback/Advertising Rates

5 - A Word from Your Section Chair

11 - Other ASQ Events

6 - Had You Come to the Last Event

12 - ASQ News

1. Next Event


Wednesday, January 29, 2020


6:00 PM


Sheraton Montreal Airport Hotel

555 McMillan Avenue
Dorval, Quebec
H9P 1B7


Sabrina Ippolito
QMS Auditor, Consultant and Trainer (ISO9001:2015, GMP, ISO22716, ISO15378, Cannabis, Risk Management)

Please join us on January 29th, 2020 to watch our guest speaker deliver the topic of Risk in GxP Industries.

2. Ad / Publicité


It is common for organizations to think of quality management and risk management synonymously. In fact, in most industries, you cannot discuss quality management without also considering the impact of risk. Often enough, risk management is isolated as a separate quality management project.

This presentation will help define what risk is and how it is considered in modern day. It will look at its evolution over the years, especially relating to quality management systems. Furthermore, it will focus on the key concepts of risk and quality management as distinct entities, where both require meaningful and intentional collaboration to capitalize on process improvements and product quality relating to organizations where GxP is crucial.

While quality management and risk management are different, they complement one another and must work synergistically and harmoniously together. The presentation will further outline how both disciplines rely on cause-and-effect analysis techniques to determine which corrective and preventative actions drive more efficient business practices. Risk management is an integral part of a complete quality management control system and should be used as a mechanism to identify the risks and associated mitigations in the early stages of quality management activities pertaining to all industries, predominantly where GxP is mandatory from a production and regulatory stand-point.


Sabrina Ippolito has been working in the field of training & development for ten years and her involvement has included all facets of the function, from conducting needs analysis and the development of training programs. In addition to delivering knowledge to the cannabis industry, Sabrina provides training & consulting services to clients who are interested in developing their quality management systems to achieve certification to ISO 9001 and beyond. Her experience includes auditor mentoring, coaching & training programs in a variety of topics which include both management-system related topics (QMS, EMS, Pharmaceuticals) as well as management-related programs. Sabrina conducts third-party certification and surveillance audits and has taught courses on topics such as QMS (ISO 9001:2015 Requirements, Internal Auditor, Lead Auditor, HACCP, GMP/GDP Pharmaceuticals), EMS (ISO 14001). Applying her vast experience and knowledge to the cannabis industry is of keen interest to Sabrina, in order to support the development of quality systems in this emerging industry.


$45 for all particpants.
Free for ASQ members attending their first event.


Dinner will be served at 6:00pm.
Arrive early for the food and to network with fellow Quality professionals.

Attendees to this event will  will recieve 0.5 RUs.

Bring your business cards and be ready to network


To register for this event, send an e-mail confirming your presence to:

3. Upcoming ASQ Section 401 Events

Here is a tentative list of events we are planning for the first half of 2020:

February 26, 2020: TBD.

March 25, 2020: Women in Quality - panel event.

April 29, 2020: Counterfeiting in the Food Industry.

May 27, 2020: Pecha Kucha Night. If you would like to be one of our 4 speakers for this popular event, please contact someone on our leadership team.

Hope to see you all at these events in 2020!!

4. The Editor's Corner

By Michael Bournazian, Eng., Newsletter Editor, ASQ Senior Member, CSSGB


Any feedback?  Click on the link in the bottom right corner of this section and let me know.  Thanks.

5. A Word from your Section Chair

By Eric Hosking, Senior Consultant to Shainin, CQE, CSSBB and CQA

The new year is upon us, and with it comes changes in our leadership team.

Leaving the team are Nicoleta Roman who chaired our Programs and Arrangements committees, and Pierre-Luc Avoine our VOC chair. They have chosen to take new directions in their lives and I would like to thank them on behalf of the section for the work they did for us in 2019 in their respective roles. They were both at the heart of one of our main activities, organizing the speaker events and reporting on the outcomes. We very much appreciate the time, the energy and the innovations they brought to their roles.

Leaving but not gone is Rajesh Tyagi. A long time member of Section 401, he finds himself more frequently in Ottawa these days, so he has joined the section there and will continue in leadership capacities there. Many thanks for your service to our section and many best wishes in your new roles.

2019 was a busy year for us and we are proud of the ground we were able to cover, the speaker events we organized, the progress we made in our student outreach efforts, the collaboration we had with Section 404 (despite its troubles to find a basis for continuing to function), our newsletter, our website, our contributions at the Canada Region level and the many other things that happen unseen but that have to take place. To each of the Leadership Team members, I want to say thank you.

Now 2020 is here, and we are required to collect sales taxes on our activities. You will start seeing evidence of that on your receipts from the section.

On a much brighter note, we have added two key members to the 2020 Leadership Team: Sabrina Ippolito who becomes our Program Chair, and an old friend and former longtime member of the Leadership Team, Inteaz Alli, who returns to be our Historian and to work on our Nominations Committee. Welcome to the newbies (and oldbies)!

The vacated Arrangements Chair will be picked up by Sam Weissfelner, and Raquibul Siddiquee becomes the VOC chair.

In his first act as Arrangements chair, Sam has negotiated a favourable contract with the Sheraton in Dorval, where we will return to our old stomping grounds for the bulk of our speaker events.

In addition to being our Programs Chair, responsible for all of our speaker events, Sabrina boldly stepped up to be our January speaker, talking on Risk in GxP Industries. Nothing like leading by example. Thanks Sabrina.

Also in the month of January, our Student Outreach Committee will be hosting a panel event at ETS, organized to familiarize Engineers with careers in Quality. As is always the case with our outreach events, much of the heavy lifting is being done by Veronica Marquez. Way to go champ! Special thanks Mauricio Figueroa, a student member who has been instrumental in making this event come to fruition.

If you read about our upcoming events, we are quickly filling out a very full agenda for the coming year with lots of good things to look forward to. I would encourage you to come out to the events and network with your peers. They are always delighted to meet new folks and always happy to see old friends.

Give me your feedback by e-mail

6. Had You Come to the Last Event

By George Azedo, IATF16949/ISO9001 Lead Auditor

Had you come . . . Securing Your Data: Should You Be Concerned?

Mr. Marco Estrela is a Senior Advisor, Managed Services and Security with ESI Technologies, and his presentation on data security provided some interesting and alarming insights into the world of data security, including topics such as hacking and scams used to obtain our data, obtain ransom, steal identities and much more. In the end, the answer to the question Securing Your Data: Should You Be Concerned? is, unfortunately, a resounding YES!!!

Some facts that we learned are:

Canadian organizations are attacked to varying degrees of seriousness over 450 times a year, with 87% of them experiencing at least one successful violation. Nearly half (46%) do not trust their ability to defend against attacks.

• Of the businesses that experienced a security breach, 47% had sensitive data impacted.
• Of these cases, one in five breaches were classified as "high impact" because sensitive information about customers or employees was exposed.
• 36% of respondents are unconvinced of the ability of their business to respond to security breaches.
• One-fifth of small organizations feel that they do not have sufficient resources to defend themselves effectively against attacks.
• Businesses spend about 10% of their IT budget on security expenses.
• A majority of respondents do not train employees to identify attacks, such as phishing scams, or to update software with the latest security measures.

Interestingly, one of the major vulnerabilities to all types of data security issues is human error and this is true in business and in our personal lives. Even when a company provides training and security procedures that must be followed, human nature tends to default to trusting people and to not being bothered because it will never happen to us or me. In the context of information security, this phenomenon is known as social engineering and is defined as the use of deception to manipulate individuals into divulging confidential or personal information that may be used for fraudulent purposes.

Social engineering attacks can happen in many ways including phishing (fraudulent attempt to obtain sensitive information by disguising oneself as a trustworthy entity in an electronic communication) and vishing (the fraudulent practice of making phone calls or leaving voice messages purporting to be from reputable companies or agencies such as government and even police). Phishing attacks are perpetrated using e-mail, text messages, social media platforms and often they look very convincing; they sometimes come from company officials whose e-mail accounts have been hacked. Vishing is perpetrated through phone calls and voice messages – we have all heard about the recent CRA and RCMP scams.

We also learned that even gaining physical access to IT installations can be easily done through social engineering means. Pretending to be a delivery person from a well-known “trusted” parcel delivery company has been tested by Marco to being very effective at gaining access to IT server rooms which are otherwise heavily “protected”.

The consequences for both businesses and people can be severe and include competitors and/or criminals getting their hands on Trade Secrets, Personal Identification Information (DOB, SIN, etc.), Financial documents resulting in loss of competitive edge, damaged reputation, fraud problems including identity theft and financial losses.

Given all this, actions that businesses must take are:
• Review IT governance and risk management regularly
• Test infrastructure regularly by a third party
• Look at your logs or…
• …entrust your security to a MSSP that will look at them for you
• Stay informed of new risks that might affect the organization
• Train personnel
Note that MSSP is a managed security service provider. Having this outsourced is important because many companies do not have the expertise or time to even review logs to identify anomalies.

For training of company personnel and for personal users, some important actions are:
• Don’t reply to an email if it looks “phishy”, even if it appears to be from a known contact. Call the sender directly to verify they sent it, if possible.
• Don't share your password.
• Don't assume a URL link or an attachment is safe. If you think you have received a phishing email, don't follow links or open attachments in the email.
• It’s important to verify sites to avoid malware. Rather than clicking on a suspicious link, go to the company's official web site address and navigate to the applicable content that you seek.
• If you plan to log in to what should be a secure site, make sure that the site supports secure transactions – check for the ‘lock’ symbol in the URL address and also look for https:// when you get to the transaction page!

If you are unsure, do not click, open or respond in any way!!!

This is truly one of the most relevant topics today and really appreciated the presentation and discussion. It was worth the attendance.

7. Voice Of The Customer

By Pierre-Luc Avoine, Eng., ASQ Senior Member, CSSGB, VoC Chair

Securing your data: Are you safe?

Dear ASQ Montreal colleagues and Quality professionals,

Our November 27th ASQ 0401 event covered the very relevant topic of IT cyber security, and was presented by Marco Estrela, Senior Advisor at ESI Technologies. He efficiently depicted the current challenges companies have securing their data.

Being a master in this domain, Mr. Estrela explained how social engineering is the main risk to data security nowadays, and how we, as kind and complacent human beings, can get easily caught by any malicious hacker of this world if we do not put in place good practices and risk mitigation processes to our IT systems.

This event was also an opportunity for our 0401 section to try out a brand new venue: the restaurant 3 Soeurs in Dollard-des-Ormeaux. The owner of this restaurant agreed to reserve the entire restaurant for our event; thus allowing us to get a quiet room and an outstanding service for all the attendees.

Overall, the event was been a success based on the opinion of the attendees. Indeed, based on the 15 completed Event Feedback Forms we compiled, the attendees gave the presenter perfect marks of appreciation, scoring his performance at 100%. The meal was also excellent; scoring at a perfect mark of 100%. The room itself was the least appreciated by the audience, yet still received a very strong scoring of 93%. Globally, the event globally got an excellent mark of appreciation of 98%.

On a personal note, having various exciting personal projects going on right now, take note that I will be taking a pause from my ASQ 0401 Leadership Team VoC Chair duties in 2020. Nonetheless, when time will permit, trust that I will show up at some events.

Your ASQ 401 section always like to hear from you during our events. Consequently, do not hesitate to leave comments and share with us any Quality subject preferences that you would like us to cover in the future in our Event Feedback forms. For improving your experience, your Leadership Team uses this data for orienting our future event's topics.

Your Voice always matters to us! Consequently, do you have any comments, feedbacks or suggestions that could improve your experience with our local section?

Click on the link in the bottom right corner of this section and let me know. Thank you!

Give me your feedback by e-mail

8. Student Outreach Committee

By Veronica Marquez, M.Sc., CSSBB, ASQ Senior Member, Student Outreach Committee Chair

Happy New Year 2020! Bonne année 2020!

We are starting the year with two big activities:

Once again, Université de Montréal is hosting the PharmaLive event and ASQ Montreal will be represented by Amine Djeffal, CQA, RAC and Nidia Noel. If you are there, stop by our table and say hello!

***ATTENTION – CHANGEMENT DE DATE *** Notre événement à l’ÉTS a été déplacé au mardi, 28 janvier 2020. À compter de 18 h nous vous attendons pour une soirée de discussion avec nos panelistes: Prof. Amin Chaabane, PhD, Roger Picard et Sonia Rodriguez, Eng., M.A.Sc.. Provenant tous de divers secteurs d’études en génie, ils partageront avec nous leurs expériences dans le monde de la qualité. La deuxième partie de la soirée sera pour réseauter avec les entreprises invitées qui présenteront des postes à combler. SI vous désirez venir présenter des postes à combler dans votre entreprise, n’hésitez pas à nous contacter rapidement car les places sont limitées. Tous nos membres étudiants sont invités à se joindre à nous.

Contactez-moi pour plus de détail:

Suivez-nous pour plus d’informations: Student Outreach LinkedIn Group

See you soon! À bientôt!
Veronica Marquez, M.Sc., CSSBB, ASQ Senior Member
Student Outreach Committee Chair

9. Welcome to our New Members

Damir Azimov
Bianca Zaleski Vale

Christopher F. Chin
Nidia Noel


10. Organization Members

ASQ Montreal Section thanks our Organization Members:

Jon U. Schafer - PACCAR

11. Other ASQ Events

Stay tuned for upcoming events in 2020!!

12. ASQ News

Baldrige 2020 Examiner Application Now Open

13. ASQ Montreal Section Education Program 2020

By Dr. David Tozer, Ph.D., ASQ CQE and SSBB, Education & Audit Chair

Having ASQ certification gives you an edge in the market and can significantly increase your income.

ASQ Certification often leads to higher paying employment.  The money invested in education and certification increases chances of finding employment quickly in the down sizing environment we live in.  People who take the section sponsored refresher courses, and spend at least twice as much time as spent in the classroom on self study, have an 80%, or better, chance of passing the examination on the first attempt.

Certified Quality Engineer Topics include: quality concepts, cost of quality, human resources, team formation and group dynamics, inspection, metrology, sampling, reliability, quality standards, quality audit, statistics, design of experiments, process improvement, liability, and modern management methods for improving quality.

Certified Six Sigma Black Belt Topics include: quality concepts, cost of quality, enterprise wide deployment, business process management, project management, team formation and group dynamics, define, measure, analyze, improve, control, lean enterprise, statistics, design of experiments, and design for six sigma.

Certified Six Sigma Green Belt Topics include: quality concepts, cost of quality, enterprise wide deployment, business process management, project management, team formation and group dynamics, define, measure, analyze, improve, control, and statistics.

Certified Manager of Quality/Organizational Excellence Topics include: quality concepts, quality planning, customer focus, quality standards, project management, cost of quality, team formation and group dynamics, human resources and improvement.

Certified Quality Auditor Topics include: quality concepts, team formation and group dynamics, management responsibility, audit objectives, audit preparation, audit conduct, audit reporting, sampling, and basic statistics.

Certified Quality Inspector Topics include: quality concepts, team formation and group dynamics, geometry, metrology, reading drawings, mechanical processes, statistical process control, inspection, and sampling.

Calendar and Registration Form

Questions? In house courses, etc.: Dr. David Tozer:  (514) 694-2830,

14. Executive Committee Meetings & Officers

Section Executive Committee (Leadership Team) Meetings are held at different locations, starting at 6 PM. The next regular meeting is tentatively scheduled for:

February 5, 2020

Consult the List of Your Executive for 2020 here

Note that all dates planned are subject to change.  Please call ahead to attend by contacting the Section Chair or the Section Secretary.

Note: Available on request for section members only are minutes of section executive meetings (contact the Secretary) and section operating budget information (contact the Treasurer).

15. Unemployed Members Dues

Unemployed ASQ members receive a discount on their membership dues based on consecutive years of membership.

Consecutive Years of Membership Dues Discount
1-4 50%
5 or more 100%

Eligibility Criteria

  • You must be a Full, Senior, or Fellow member.
  • Any years as a Forum, Associate, or enrolled student do not qualify.
  • You may submit this application only after being unemployed for at least 90 days.
  • You must be actively seeking employment.
  • Retired or self-employed members are not eligible. ASQ offers a similar benefit for retired members.


  • Your basic membership dues for the current membership year will be paid or partially paid by ASQ. Basic membership dues exclude
    additional Forums and Divisions, journals, and additional Sections (Seniors and Fellows—you keep your extra benefit of choice).
  • You may participate in the program for no more than two years in your membership lifetime. You must complete an application for the second
    year of participation.
  • After renewing your membership, please visit Careers in Quality to search for jobs, apply for positions online, and post your resume for employers to view.

NOTE: The following links require that you be logged into your account before you try to activate them.

Download the ASQ Unemployment Program Application PDF (105 KB)

NOTE: The information related to this benefit was correct at the time this Newsletter was issued.  But as the ASQ has the right to revise its benefits, please contact the ASQ for the latest information on this benefit.  It may be revised or discontinued at any time.

16. Feedback

Please send us your comments about the ASQ Montreal Section 0401 E-Newsletter (topics, layout, length, etc.).  Do you want to contribute an article (English or French) or a good idea?  Contact us by e-mail.

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The ASQ Montreal Section 0401 Newsletter is prepared by and published for its members.
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Newsletter Editor: Michael Bournazian, Eng.
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