Montreal Section

November 2020 (Volume 70 - Issue 9)

Our objective: To increase awareness, interest, and involvement in

section activities and quality-related subjects.

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1 - Next Event

7 - Voice of the Customer 

13 - Executive Committee Meetings & Officers

2 - Ad / Publicité

8 - Student Outreach Commitee

14 - Unemployed Member Dues

3 - Upcoming ASQ Montreal Section Events

9 - Welcome to our New Members

15 - Feedback/Advertising Rates

4 - The Editor's Corner

10 - Organization Members

5 - A Word from Your Section Chair

11 - Other ASQ Events

6 - Had You Connected to the Last Event

12 - Section Education Program

1. Next Event


Wednesday, November 25, 2020


7:00 PM



Exploiter votre système de gestion de la qualité (SGQ) ISO pour garantir la sécurité des données critiques

Christian Dragnef
Seratos Consulting


Cette présentation par Cristian Dragnef, président de Seratos Consulting, vous apprendra comment tirer parti de votre cadre ISO 9001 pour mettre en œuvre un SGSI certifié ISO qui protégera les données de votre organisation.

2. Ad / Publicité


Dans un monde et un environnement de travail de plus en plus numérisés, les cyberattaques et les accès non autorisés peuvent facilement compromettre la qualité de vos produits et menacer votre propriété intellectuelle. En vertu de la GDPR et d'autres règlements de protection de la vie privée actuellement en vigueur, le fait de ne pas reconnaître ou signaler une violation peut également s'avérer financièrement catastrophique.

Cristian nous expliquera comment exploiter un système de gestion de la qualité (SGQ) certifié ISO, pour obtenir à la fois la certification et la tranquillité d'esprit avec l'ajout d'un cadre de sécurité de l'information certifié ISO 27001:2013 Système de gestion de la sécurité de l'information (SGSI). Ce SGSI vous permettra de répondre plus efficacement aux exigences réglementaires et législatives sans cesse croissantes, de réduire les instances de duplication des tâches et de rationaliser les processus standard tels que le contrôle de la documentation et des enregistrements, les audits internes, la revue de direction, le contrôle des non-conformités et la gestion des actions correctives.


Cristian Dragnef est auditeur principal accrédité ISMS auprès de l'IRCA, formateur QMS auprès de RABQSA et auditeur accrédité par STAR Alliance. Il possède plus de 20 ans d'expérience et une vaste expertise en matière de gestion des risques et de la sécurité de l'information, de systèmes de gestion de la qualité, de gestion des services informatiques et de développement de logiciels.


FREE for all particpants.

NOTE: Given the current restrictions resulting from COVID-19,
this event will be available via Webinar only.

Attendees to this event will  will receive 0.5 RUs.

To register for this event, please send an e-mail confirming your presence to:


3. Upcoming ASQ Montreal Section Events

We are already preparing on slate of topics for 2021, all virtual for the time being . . .

Virtual Auditing
Lean Start-up for a Centre for Pediatrics Emergencies
Variability Reduction
"B Corp" Certifications
The Future of Quality Jobs
Critical Thinking for the Quality Professional
International Women of Quality (panel event)
Pecha Kucha Night

If you have any subjects that you would like to see us present in the future, please drop on an e-mail to anyone on the Section's Leadership Committee.

4. The Editor's Corner

By Michael Bournazian, Eng., Newsletter Editor, ASQ Senior Member, CSSGB

As this is the final Newsletter of the 2020, I want to take up this space by saying THANK YOU to everyone who has taken the time to read them this year.

This year had been unique to say the least. So I think I speak for all my Section Leadership Team colleagues when I say that your participation in 2020 ASQ events it is wholeheartly appreciated. We have more coming in 2021, so stay tuned.

Finally, a thank you to my former work colleague Diego Lythgoe on his presentation to the Section last month. It was wonderful to see how he has taken his Quality expertise onwards and upwards. Continued success Diego!

EDITOR'S NOTE: Neither the "C" word nor the "P" word were used during the writing of this article.


Any feedback?  Click on the link in the bottom right corner of this section and let me know. Thanks.

5. A Word from your Section Chair

By Eric Hosking, Senior Consultant to Shainin, ASQ CQE, CSSBB and CQA

Our last event included the General Annual meeting. Although no longer mandatory per ASQ HQ, we chose to host the GA as a way of talking about what it is that our leadership teams does throughout the year. Of course most of our members are familiar with the events we hold during the fall, winter and spring but we have a number of obligations to fulfill with respect to HQ that bear on the administration of the section. We also manage the media streams that allow us to communicate with you and we offer educational services as well. One of the key elements of the GA is the announcement of the new executive that will carry the section forward in the new year.

I have served my two year mandate and am pleased to welcome Chantale Simard as my replacement. She has been a Chair of the section in the past so she is well qualified. She is the author of the 2021 business plan and the brains behind the funding we secured to help expand our French activities and a strong proponent of our drive to be a truly bilingual section. She also has many new ideas that will transform the section so I look forward to her leadership.

Congratulation to Veronica Marquez who steps up to be Vice Chair. Raymond Dyer stays on as Secretary and I will move to replace Robert Fairbairn as Treasurer.

Robert was a Section LT member in the past and rejoined to be our treasurer. I would like to thank Robert for the two years he has given us this time. In addition to keeping the books straight and reporting on time, such that we again were recognized by HQ for top notch administration of the section through the Performance Excellence Program, he generously hosted us in his boardroom until COVID forced us into a virtual world. He also attended our events and sat as a panelist during one of them. I would like to thank Robert for the time and energy he brought to the section, and I would like to wish him well. Robert, the door is open should you want to rejoin the LT in the future.

As was said during the GA, renewal is a preoccupation of the LT, to ensure that we have the right amount of volunteers to allow us to live up to our business plan and to deal with the vagaries of life, such as COVID. 2020 saw both additions and losses from the LT and we will see additions and maybe losses in 2021. Guy Plouffe, a veteran from Section 404's LT team and Annie who is new to the LT join effective January 1, 2021. A very warm welcome to them.

In closing, I have mixed feelings about not having to write this column anymore. Of course it is easy to say it is one less thing to do each month. But it has been a means for me to let people know about how much effort the whole LT puts into making quality vibrant in Montreal. And I believe we, the Leadership Team, can be justifiably proud of what we do.

Give me your feedback by e-mail

6. Had You Connected to the Last Event

By Veronica Marquez, M.Sc., CSSBB, ASQ senior member, and ASQ Montreal Vice-Chair

Had You Connected . . . COACHING SIX-SIGMA TEAMS

On October 28th, the Montreal section was around their computer screens to listen to a talk about Diego Lythgoe’s perspective on his journey of coaching.

Diego started with introducing the "coaching definition", according to the International Coaching Federation (ICF): “partnering with clients in a thought-provoking and creative process that inspires them to maximize their personal and professional potential”. It is important to realise that coaching is not teaching and is not mentoring. It is an exploration based on curiosity and not knowing the answers. For those that practice Lean Six Sigma projects, this may sound somewhat familiar.

Based on my understanding from the presentation, the coaching’s competency model relies on 4 main sections. I’ve represented it in the following table.

The coach is there to help the client, not to solve the issue. The conversation therefore needs to focus on how the client is seeing and understanding the issue. It is about seeing the issue from the client’s perspective and their understanding of it. Since the coach is there for the client’s “growth to be optimal”, the focus must be on the client and not the issue being solved.

When looking at coaching outcomes specifically for a LSS practitioner's development path, we can see two distinct axes. First, from individual to collective goals. Second, from behaviour to results. This 2 by 2 matrix lets us plot the different coaching outcomes that can be worked on depending on the experience of the LSS and the goals of development. Since Diego was addressing coaching in LSS teams, the team dynamics becomes an important element to consider. Therefore, he looks for shared goals and purposes; structured communications; allocated responsibilities and accountabilities; a level of interdependence; a willingness to place the collective goal above their own priorities; clear boundaries; and operating within a social system context. The coach of the LSS team must be able to understand the environment within which the team is operating; understand the phases of team development; understand the power and politics; connect the coaching to organisational change and development; and finally, consider the coaching as a leadership development process.

Interestingly, Diego presented the coaching system as being part of a social ecology, i.e. the organisation’s environment. Meaning that the coach interacts within an established system between the client team and the management, and both of these form part of the whole organisation. The coach’s relationship with both the client team and the management requires important levels of trust that cannot be breached. Therefore, a situation where the coach also directly reports to the management can create discomfort and uneasiness. Clear guidelines and methodology appear to be critical for the coaching cycle to be successful when in such an environment.

Finally, as practitioners of LSS, we are familiar with the DMAIC approach. Diego took it further and applied coaching to it and presented a new framework which guides the coach to use the DMAIC principles when coaching. The key elements of this framework are that all steps are driven with open questions as the coach wants to insight reflection to the client.

Diego finished the presentation with some of his personal “a-ha” moments into his coaching journey. His passion for coaching and for LSS wholly evident through his entire talk. I sincerely hope that you can meet him one day and have a conversation with him about coaching. It will encourage you to learn more about it. Thank you Diego!

7. Voice of the Customer

By Amine Djeffal, ASQ CQA, RAC, Quality and Regulatory Affairs Professional 

For our October event with Diego Lythgoe: most of the participants were ASQ members (full and senior members). Feedback from participants were highly positive for Subject and Approach categories, with scores above 95% whereas results for Presenter and Exchange categories were 96% and 68% respectively.

Interestingly 46% of the audience declared themselves as Quality Specialist mostly in the manufacturing area.

Participants have expressed interest to attend other webinars, although no specific topics have been proposed.

Based on poll results, nearly 68% of the participants heard about the event through Section’s Newsletter, which demonstrates it is still the perfect communication channel to reach a maximum of ASQ members and keep them informed about Section’s events. Finally, 7:00 - 9:00 pm was the best time to join webinar.

We would like to thank all the attendees for their renewed confidence towards the Montreal ASQ Section’s Leadership Team. We look forward to connecting with you soon at one of our events.

Due to the COVID-19 pandemic, the ASQ Montreal Section will continue to hold virtual events.

Stay tuned.

Give me your feedback by e-mail

8. Student Outreach Committee - 2020 Eric Stern Award

By Dr. Farnoosh Naderkhani - ASQ Member, Assistant Professor @ Concordia, Student Outreach Committee Chair


In memory of Eric Stern – a respectfully remembered ASQ Montreal Section Leader and Concordia Alumni, the "Eric Stern Award" is granted to Master students at Concordia. The 2020 Eric Stern Award competition is organized by the Student Outreach Committee of the ASQ Montreal Section, together with the rest of the Leadership Team at ASQ Montreal, and Gina Cody School of Engineering and Computer Science. The Eric Stern Award competition is open to full time Master of Science (MASc) or Master of Engineering (MEng) students registered at Concordia Institute for Information System Engineering (CIISE) or Industrial Engineering from Mechanical, Aerospace and Industrial Engineering (MAIE) at Concordia University.


Interested students are invited to participate in this competition with a $500 CAD award to win. The focus of this competition is on individually defined quality related projects on topics such as inspection, defect detection, and quality control, to name but a few. We hope the students see the exercise as a rewarding learning exercise and small financial incentive to compete and win, as well as learn more and appreciate a fellow alumnus that made his mark with several societies, not just ASQ and Concordia.

The deadline to submit projects (report of maximum 5 pages) is now December 5, 2020. The reports should be emailed to Dr. Farnoosh Naderkhani via Should you have any questions, please feel free to contact Dr. Naderkhani.

See the 2020 Eric Stern Award for more details.

9. Welcome to our New Members

Jean-Christophe Arslanian
Sophie Brault
Cristian Dragnef
Carlo Fraticelli
Mary Hanna
Diana I. Ivanova
Fatma Khalfaoui
Antonella A. Maggio


10. Organization Members

ASQ Montreal Section thanks our Organization Members:

Jon U. Schafer - PACCAR

11. Other ASQ Events

Regional Webinars

To see the list of webinars being offered by ASQ's Canada/Greenland Region, visit our myASQ site "Canada/Greenland Region Webinars - Webinaires".
Pour voir la list des webinaires proposés par la région Canada/Groenland de l'ASQ, visitez notre site myASQ "Canada/Greenland Region Webinars - Webinaires".

To see the list of webinars being offered by ASQ's Europe, Middle East, And Africa Region, visit our myASQ site "Webinars - Europe, Middle East, And Africa Region".
Pour voir la list des webinaires proposés par la région Europe, Moyen-Orient et Afrique de l'ASQ, visitez notre site myASQ "Webinars - Europe, Middle East, And Africa Region".

12. ASQ Montreal Section Education Program 2020

By Dr. David Tozer, Ph.D., ASQ CQE and SSBB, Education & Audit Chair

Having ASQ certification gives you an edge in the market and can significantly increase your income.

ASQ Certification often leads to higher paying employment.  The money invested in education and certification increases chances of finding employment quickly in the down sizing environment we live in.  People who take the section sponsored refresher courses, and spend at least twice as much time as spent in the classroom on self study, have an 80%, or better, chance of passing the examination on the first attempt.

NOTE: Courses are now available online as well

Certified Quality Engineer Topics include: quality concepts, cost of quality, human resources, team formation and group dynamics, inspection, metrology, sampling, reliability, quality standards, quality audit, statistics, design of experiments, process improvement, liability, and modern management methods for improving quality.

Certified Six Sigma Black Belt Topics include: quality concepts, cost of quality, enterprise wide deployment, business process management, project management, team formation and group dynamics, define, measure, analyze, improve, control, lean enterprise, statistics, design of experiments, and design for six sigma.

Certified Six Sigma Green Belt Topics include: quality concepts, cost of quality, enterprise wide deployment, business process management, project management, team formation and group dynamics, define, measure, analyze, improve, control, and statistics.

Certified Manager of Quality/Organizational Excellence Topics include: quality concepts, quality planning, customer focus, quality standards, project management, cost of quality, team formation and group dynamics, human resources and improvement.

Certified Quality Auditor Topics include: quality concepts, team formation and group dynamics, management responsibility, audit objectives, audit preparation, audit conduct, audit reporting, sampling, and basic statistics.

Certified Quality Inspector Topics include: quality concepts, team formation and group dynamics, geometry, metrology, reading drawings, mechanical processes, statistical process control, inspection, and sampling.

Calendar and Registration Form

Questions? In house courses, etc.: Dr. David Tozer:  (514) 694-2830,

13. Executive Committee Meetings & Officers

Section Executive Committee (Leadership Team) Meetings are held at different locations, starting at 6 PM. The next regular meeting is tentatively scheduled for:

December 2, 2020

Consult the List of Your Executive for 2020 here

Note that all dates planned are subject to change.  Please call ahead to attend by contacting the Section Chair.

Note: Available on request for section members only are minutes of section executive meetings and section operating budget information (contact the Section Chair).

14. Unemployed Members Dues

Unemployed ASQ members receive a discount on their membership dues based on consecutive years of membership.

Consecutive Years of Membership Dues Discount
1-4 50%
5 or more 100%

Eligibility Criteria

  • You must be a Full, Senior, or Fellow member.
  • Any years as a Forum, Associate, or enrolled student do not qualify.
  • You may submit this application only after being unemployed for at least 90 days.
  • You must be actively seeking employment.
  • Retired or self-employed members are not eligible. ASQ offers a similar benefit for retired members.


  • Your basic membership dues for the current membership year will be paid or partially paid by ASQ. Basic membership dues exclude
    additional Forums and Divisions, journals, and additional Sections (Seniors and Fellows—you keep your extra benefit of choice).
  • You may participate in the program for no more than two years in your membership lifetime. You must complete an application for the second
    year of participation.
  • After renewing your membership, please visit Careers in Quality to search for jobs, apply for positions online, and post your resume for employers to view.

NOTE: The following links require that you be logged into your account before you try to activate them.

Download the ASQ Unemployment Program Application PDF (105 KB)

NOTE: The information related to this benefit was correct at the time this Newsletter was issued.  But as the ASQ has the right to revise its benefits, please contact the ASQ for the latest information on this benefit.  It may be revised or discontinued at any time.

15. Feedback

Please send us your comments about the ASQ Montreal Section E-Newsletter (topics, layout, length, etc.).  Do you want to contribute an article (English or French) or a good idea?  Contact us by e-mail.

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Pass it on

We invite you to forward this Newsletter to friends and colleagues who may be interested.

The ASQ Montreal Section Newsletter is prepared by and published for its members.
Section web site:
Newsletter Editor: Michael Bournazian, Eng.
The opinions expressed in the Newsletter are those of the authors, not those of ASQ. Articles may be reproduced if the source is stated
If you are an ASQ Montreal Section member and wish to receive this Newsletter by e-mail, please go to and revise your profile to add mailings from your section.

How to Opt Out.

This e-mail is being sent in the course of normal Montreal Section  business to the e-mail address of record. We are not responsible for forwarded e-mails. If you no longer wish to receive e-mail communications from the Montreal Section (your section) of ASQ, please visit your ASQ account to unsubscribe or reply to this message, indicating Opt Out in the e-mail body and in the title.

Keep in mind that by doing this you will no longer receive ANY correspondence from your section. If you are concerned about too many emails, ASQ has suggested limitations about how many e-mails may be sent to the section members each month. This does not extend to career notifications.