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Various elements go into managing change. One of these is the ability to coach the individuals, the groups, & the organizations involved with these changes.

Triple Impact Coaching is a cascading or layered approach of coaching from you, the coach, to your clients, and from your clients to the people they work with resulting in benefits for the individual, team, and organization.

The coaching process begins with understanding your own Use of Self as a coach and learning how to be more intentional with our choices to obtain the impact that you need and desire. It is simple, profound, and infinitely complex all at the same time.

Beverley Patwell will review some of the concepts behind her book "Triple Impact Coaching – Use-of-Self in the Coaching Process" and will also provide some actual examples of how organizations changed their business model, their customer focus, their HR structure, etc., using their approach.

See biography below.

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The Editor's Corner

A Word from your Section Chair

I would like to thank Sid Yousri, Senior Discipline Leader at Pratt & Whitney Canada, for his very informative presentation on “Human Factors” at our last event in October.

Our November event will be on “Change Management using a Coaching Process” with Beverley Patwell of Patwell Consulting Inc. I strongly believe in coaching (and mentoring) for it does bring perspective to one’s work. Having a coach helped me focus on my work in a more global and efficient way. It helped me benefit from someone else’s numerous years of experience. I am looking forward to seeing you for this event on November 21st.

It might be a little early but I want to let you know that we will have a second Networking event this season. It will be on January 23rd, 2008. It will be another facilitated discussion, this time around the theme of “Six Sigma Successes & Failures”. There will be more information posted on our website and in the January Newsletter as the event approaches.

December is rapidly approaching and holidays are around the corner. On behalf of the Section Leadership Team, I wish you a happy and restful holiday.

This season’s planned events

Welcome to our new members

Sustaining Members

Had You Attended the Last Event

Where are they now?

I have come to the realization that I’m old.

At least, that’s what my younger brother said to me the other day while we were «chewing the fat». It’s funny because I was thinking the same thing, but more in a retrospective kind of way.

Come to think of it, I do have more aches here and there and, when I do certain things, I start a little slower. Overall though, I still think and live young -- After all, on TV commercials and programs and even at the supermarket, I can still hear the Rolling Stones, Pink Floyd, The Who, Chicago and The Beatles in the background. But it is also true that all around me, I see more and more children dressed as businessmen, reporters, doctors, policemen, firemen and lawyers (except for politicians, they always were)

Over the years, I have had the opportunity to work alongside many different quality professionals and have «lived» the major evolution from quality control, quality assurance, Z299, AQAP, ISO, etc. Back then, it was largely from conviction -- We were going to change things, make them better.

Today, even though the sacred quality flame continues to burn, it has taken on a different hue. We are still expected to influence, coach and guide; however, it is now for an ever-dwindling number of performers who are farther and farther away, as more and more companies leave brick and mortar to work in cyberspace or in Elbonia (1). I wonder now if we have changed, but I am not sure we have matured. Everything moves so fast, I don’t believe we give ourselves enough time to think through some of the changes. As we want everything now, something must be given up somewhere.

I may sound «old world» to you, but I am still awed by the articles about the ever-increasing pace of technology -- a telephone, the volume of half a deck of cards, with agendas, games, videos and over 10000 songs, who’d a thunk it back when Kirk spoke to Scotty? Mine only had a large dial and went tick-tick-tick? Today, how many people do you see picking up a pen to write something down -- Let me take a picture?

While the race to «perform» and become the largest in order to stay on top, continues, it will leave us with a simple question -- Where will you be in ten years? What will you have accomplished?

(1) Elbonia is a small mud-covered fourth-world country that both Dilbert and Dogbert have visited for various reasons, mainly low cost labour.

How to network?

The feedback from participants to our events indicates that some are not totally satisfied with the opportunities for networking at our events. As organizers we think that the informal opportunities are available from the time of registration, during the dinner period and after the formal part of the presentation. An exchange of business cards is a first step. Human networking “experts” recommend that these be followed up by personal interactions, ideally by a meeting where 2 people get to know each other beyond their contact information and title and can establish common grounds for future cooperation.

If as a reader of this Newsletter you have additional constructive ideas on how networking could be enhanced please communicate them to us – they could be good contributions to our association and your colleagues.

Eric Stern can be reached at:(514) 483-6264, ericst@iseffective.com, http://www.iseffective.com/

ASQ Montreal Section Education Program 2007-2008

Questions? In house courses, etc.: David Tozer:  (514) 694-2830, mailto:davidtozer@qualitiqua.com

Executive Committee Meetings

ASQ Certification & Recertification

Please note: Exam dates may be revised by ASQ at any time.  For the latest dates, please contact ASQ at 1-800-248-1946.
For members interested in preparing their journals for recertification, please contact Norman Dickinson, Recertification Chair, at telephone: (514) 334-6102 or e-mail: n.dickinson@alumni.concordia.ca .

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