Logo ASQ Montreal Section 0401

March 2008, Volume 58, Issue 3
Our objective: To increase awareness, interest, and involvement in Section activities and
quality-related subjects.
Next event Welcome to our new members Had you come
Ad / Publicité Sustaining Members Section Education Program 2007-2008
The Editor's Corner Proposed Slate of Officers Executive Committee Meetings & Officers 
A Word from your Section Chair The Right Stuff (article) Is Your Recertification Due?
This season's planned events Other ASQ event Advertising Rates 

Next event

The Economic Impact of Quality on Organizational Success
F. Pageau
Date:     Wednesday, FMarch 19, 2008

Time:     6:00 PM
Place:     Hilton Hotel, Dorval (PET) Airport

Speaker :   
Brenda M. Fisk, ASQ CQIA,
ASQ Canada Regional Director,
ASQ Section Affairs Council Chair

Cost:   ASQ Members $40

Non-members $50
Includes supper and Parking!

Find out how the Cost of Quality and the Economics of Quality differ. Come hear how the implementation of many of the existing road maps for success have helped such companies as:

  • Weyerhaeuser, an international forest product company, reduce downtime by 75%
  • The Canadian Navy submarine retrofit $200 million project maintain an “on time, and on budget” schedule
  • Bank of America stabilize the loss of new checking accounts within one year
  • Ceridian have savings of $3,830,000 and $4,200,000 on two of its projects within 3 years
  • FedEx improve its “wrong days late” ratio from 1:49 to 1:73 in just three months, and
  • Town of Newmarket learns the specific issues to address during a recent election.

Ad / Publicité



These companies improved their organization, provided value add to their customers, and profited from the economic impact of implementing quality for organizational success.

Bring your business cards and be ready to network!

For registrations or information please contact:
Mitchell Daudier at (450) 463-0990 or e-mail at 
or Ray Dyer at (514) 818-7410 or e-mail at 

Brenda M. Fisk – ASQ Canada Regional Director & ASQ Section Affairs Council Chair.
Brenda Mary Fisk has 34 years of professional experience in software quality assurance/quality control and project management experience. She specializes in increasing customer satisfaction through continuous improvement, promoting in-house use of software quality techniques in day-to-day operations. Brenda’s specific strengths include analytical and presentation skills, problem solving techniques, technical writing, database administration; applying quality assurance principles to day-to-day environments and has a track record of successfully completed projects.

Brenda’s professional affiliation with ASQ began in 1990. Here are some of her activities in these past years: Toronto 402 Forum Committee Secretary (1992/1994), Toronto 402 Membership Committee Chair (1994/1995), Toronto 402 Section Treasurer (1996/1997), Senior Member (1999), Deputy Regional Director South Western Ontario (1999/2002), Canadian Director (Region 4 Director) (2003/2008), SMP Committee representative (2003/2008), Board of Director member (2002/2008), Nominating Committee representative (2002/2003) & (2004/2005), SMP Committee Chair (2004/2007), Lancaster Medal Committee representative (2003/2008), Section Affairs Council, Vice Chair (2005/2007), Section Affairs Council, Chair (2007/2008), Financial Reporting Review Process Committee Chair (2005/2008).

The Editor's Corner

photo Chantale SimardBy Chantale Simard, ASQ CMQ/OE, Newsletter Editor

Joseph M. Juran, 1904-2008

Dr Joseph M. Juran, known as the "father" of quality, passed away February 28 at the age of 103.

Characterized by an exceptional personality, influenced by the obstacles he had surmounted, renowned for his work ethics and his many contributions to the field of quality and management that lasted over the longest period of time ever, Juran was definitely one of quality’s most influential pioneers and leaders.

If you did not have the chance to read about his extraordinary life, ASQ released a May 2004 Quality Progress article, from ASQ's member-only archives. This article, which is now free to the public, pays tribute to Juran as he was approaching his 100th birthday.

I will simply finish by this quote from him that I find inspiring: “Whatever you do make sure it improves society. Don’t just do it for the sake of profit.”

Give me your feedback by e-mail

A Word from your Section Chair

Photo Mitchell DaudierBy Mitchell Daudier, Section Chair

Two items I would like to highlight in my brief editorial.

First, for our March meeting, we will be having Brenda Fisk, ASQ Canada Regional Director and ASQ Section Affairs Council Chair, present to us. On March 19th, Brenda will share observations and learnings on ‘The Economic Impact of Quality on Organizational Success’.

Secondly, our General Assembly is coming up soon, i.e. on April 16th. It is an important item to put on your agenda as it is the opportunity to hear about how your section is doing. As we did last year, we will also have a speaker in the second part of the evening.

Thanks to all the participants who attended our February event. Thanks also to those who took the time to fill out our “Comments” sheet and share their suggestions. We will follow-up on them as best we can.

Please invite your colleagues and friends to our monthly events. We have been having great speakers and exceptional presentations in the past few months. A large volume of high quality information is given at each of these events and that is something that should be shared.

See you on March 19th.

This season’s planned events

By Raymond E. Dyer, ASQ CMQ/OE & CQA, Program Chair

Date, time, and location will be confirmed as we progress into the year.  Most events are planned for Wednesday evenings and are held at the Dorval (PET) Airport Hilton Hotel.  Watch the newsletter and our web site for further details.




16 April 2008

Annual General Assembly + Small accomplishments that benefit others vs. complex programs like six-sigma

Leadership Team for General Assembly
+ Fouad Fares of MINDSMASTER Canada Inc.

21 May 2008

Supply Chain Quality: Controlling the supply chain across the world

Tentative – Speaker from Bombardier to be confirmed.

Welcome to our new members

Benoit Allaire, J.F. Menard and Marjaneh M. Pourmand

Sustaining Members

ASQ Montreal Section thanks our
Sustaining Members:

Bombardier Aerospace

Promaintech Novaxa


Proposed Slate of Officers for 2008/09 Montreal Section 401 Executive

By Inteaz Alli, Ph.D, ASQ CQA & CHA, Nominating Committee Chair

In accordance with Sections 5.4 and 6.1 of our Operating Agreement, the Montreal Section 401 Nominating Committee comprising of N. Dickinson, R. Dyer, B. Doiron, D. Tozer, and Inteaz Alli (Nominating Committee Chair), proposes the following Slate of Officers for the 2008/09 Montreal Section 401 Executive:

Chair: Gordon Ayotte

Vice- Chair: Mitchell Daudier

Secretary: Bill Wilson

Treasurer: Stephen Jones

To nominate a different slate of officers, volunteer for a role on the various committees of the Section, or obtain further information, please contact Inteaz Alli at inteaz.alli@mcgill.ca. Nominees for Officer positions can be made by petition of at least 10 members.

Certain other Executive positions and committee chairs must also be filled so please indicate your interest. Please note that, to apply for any Section Executive or Leadership position, you must be a member of the Section in good standing.

Submitted: February 5, 2008


Inteaz Alli

The Right Stuff

Note from the Newsletter editor : This is the second of a three part article submitted by ASQ Montreal Section 0401 member Hélène Giroux who is an Associate Professor in Operations and Logistics Management at HEC Montréal.photo de Hélène Giroux

By Hélène Giroux, Associate Professor, Operations and Logistics Management HEC Montréal, Senior member

People skills

Being able to get along with people is an advantage in almost any type of work. However, for quality professionals, interpersonal skills are a key success factor. All too often, quality professionals are the ones who uncover problems: defective products, out of control processes, systems failures, inefficiencies, non-conforming documentation, and so on. Detecting these flaws, however, is the (relatively) easy part of the job. As one interviewee pointed out, “frequently you are in a position of telling people what they don’t want to hear, that all their hard work was for naught.” This is where communication skills and a good amount of diplomacy become essential. You need to be able to get the message across in a non-threatening way if you want to be able to help those ‘responsible’ for the problem find solutions, and then make sure that the solutions are implemented and that the changes are enduring.

The best quality professionals are good listeners, and have successfully established relationships based on trust and honesty. They have slowly built their credibility and reputation as people who are there to help, not as policemen lurking in the dark corners to catch other people’s mistakes. They may also get caught between parties attempting to blame each other. One interviewee used the analogy of the Blue Berets (the United Nation’s peacekeeping forces), whose role is not to conquer but to act as on-the-ground diplomats, to try and foster reconciliation and change in the direst of circumstances.

Part two

Full article (part one and two)

Other ASQ event / autre événement de l'ASQ

Vermont VT-ASQ Section 0112 is pleased to present: Human Aspects of Quality - Tools to better Understand the Core Motivation of People, their Preferences and Drives. The Program Speaker is Eric Stern, MBA, MSc chemist, CQA, an ASQ Montreal Section 0401 senior member and leadership team volunteer. The event will be held at Windjammer, S. Burlington, March 20th 5:30 PM.

See details

Had You Come to  the Last Event

By Eric Stern, ASQ CAQ, Publicity co-chair

Reynald Regnus summarized his Masters thesis on Difficulties and Failures in the DMAIC Six Sigma Methodology. The European and North American Project Leaders he interviewed described the difficulties in performing the tasks related to the DMAIC methodology.

Francois Pageau talked about “Process Failure Mode and Effect Analysis”. It is about the elimination of known or potential problems from system, design, process and or service before they reach the customer. Using day-to-day examples he showed how to eliminate the root causes or reduce their occurrence, reduce the consequences and improve the detection of failures or their causes. A systematic process for achieving this has been proposed by AIAG. The probability of occurrence, the ease of detection and the seriousness of the effects are used to determine the value of the effort to get rid of the problem. Project management is recommended to ensure that the ideas generated in the analysis are followed through and actions are taken to eliminate the problems. Francois discussed some of the pitfalls in the analysis and some similar methods used in other systems, for example in the Six Sigma methodology.

ASQ Montreal Section Education Program 2007-2008

By David Tozer, Ph.D., ASQ CQE and SSBB, Education & Audit Chair

Having ASQ certification gives you an edge in the market and can significantly increase your income.

ASQ Certification often leads to higher paying employment. The money invested in education and certification increases chances of finding employment quickly in the down sizing environment we live in. People who take the section sponsored refresher courses, and spend at least twice as much time as spent in the classroom on self study, have an 80%, or better, chance of passing the examination on the first attempt.

Certified Quality Engineer Topics include: quality concepts, cost of quality, human resources, team formation and group dynamics, inspection, metrology, sampling, reliability, quality standards, quality audit, statistics, design of experiments, process improvement, liability, and modern management methods for improving quality.

Certified Six Sigma Black Belt Topics include: quality concepts, cost of quality, enterprise wide deployment, business process management, project management, team formation and group dynamics, define, measure, analyze, improve, control, lean enterprise, statistics, design of experiments, and design for six sigma.

Certified Six Sigma Green Belt Topics include: quality concepts, cost of quality, enterprise wide deployment, business process management, project management, team formation and group dynamics, define, measure, analyze, improve, control, and statistics.

Certified Manager of Quality/Organizational Excellence Topics include: quality concepts, quality planning, customer focus, quality standards, project management, cost of quality, team formation and group dynamics, human resources and improvement.

Certified Quality Auditor Topics include: quality concepts, team formation and group dynamics, management responsibility, audit objectives, audit preparation, audit conduct, audit reporting, sampling, and basic statistics.

Certified Quality Inspector Topics include: quality concepts, team formation and group dynamics, geometry, metrology, reading drawings, mechanical processes, statistical process control, inspection, and sampling.

Calendar and Registration Form

Questions? In house courses, etc.: David Tozer:  (514) 694-2830, mailto:davidtozer@qualitiqua.com

Executive Committee Meetings

Section Executive Committee (Leadership Team) Meetings are held at different locations, starting at 6 PM. The next regular meetings are tentatively scheduled for :
2008-04-02, 2008-05-07 and 2008-06-04.

Consult the List of Your Executive for 2007-2008 here

Note that all dates planned are subject to change. Please call ahead to attend by contacting the Section Chair or the Section Secretary.

Note: Available on request for section members only are minutes of section executive meetings (contact the Secretary) and section operating budget information (contact the Treasurer).

ASQ Certification & Recertification

Please visit www.asqmontreal.qc.ca/Certification/Exmdates.html for exams dates.

Is Your Recertification Due?

By Norman Dickinson, CQE, CQA, Certification, Recertification, Internet Liaison & Section Examining

Look at your wallet card to see when your present certification is due to expire.. If it says December 31, 2008 you are in luck but barely. Get your journal, with supporting objective evidence (you should know what that is), to me before the end of June 2008. If it says that you are due in June 2008 then you have until the end of December 2008 to submit your journal, but you can still submit it now if you are ready and have the points.

If you did not renew for extenuating circumstances and are past the final deadline there is still hope. Contact ASQ at 1-800-248-1946 and explain the circumstances.

Maybe you’ve decided not to recertify because (a) you are unemployed, (b) no longer in the quality field or perhaps (c ) your employer no longer will pay for it? Think about this, your certification belongs to you and no one else. Remember how hard you had to study for it? How hard the exam was? If you let it lapse you must rewrite the exam. Do you know where you will be employed in a year or so? Well congratulations because most of us don’t and it could come in handy then, it sure won’t hinder you to retain it. The cost to renew one certification, at $30.00 USD, is much less than it would to rewrite. (The US - Canadian exchange rate is better than ever.)

If you are a member of Section 0401, Montreal, then contact me (Norman) at 
norm.d@alumni.concordia.ca or at 514-334-6102 to find out where to send your journal. If you are NOT a member of section 401 then contact ASQ directly at 1-800-248-1946. 

Come and visit us at http://www.asqmontreal.qc.ca


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The ASQ Montreal Section 0401 Newsletter is prepared by and published for its members.
Section postal address: 1728 Kirouac, Longueuil, Québec, J4G-2R4.
Section web site: www.asqmontreal.qc.ca
Newsletter Editor: Chantale Simard 514 941-5695
The opinions expressed in the Newsletter are those of the authors, not those of ASQ. Articles may be reproduced if the source is stated
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