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Logo ASQ Montreal Section 0401

April 2008, Volume 58, Issue 4
Our objective: To increase awareness, interest, and involvement in Section activities and
quality-related subjects.
Next event Welcome to our new members Had you come
Ad / Publicité Sustaining Members Section Education Program 2007-2008
The Editor's Corner Proposed Slate of Officers Executive Committee Meetings & Officers 
A Word from your Section Chair The Right Stuff (article) Is Your Recertification Due?
This season's planned events Other ASQ event Advertising Rates 

Next event

Section Annual General Assembly + Networking - Theory & Practice
F. Pageau
Date:     Wednesday, April 16, 2008

Time:     6:00 PM
Place:     Hilton Hotel, Dorval (PET) Airport

Speakers :   
Eric Stern, MBA, MSc chemist, Coach & Consultant, ASQ Senior Member & CQA
Raymond E. Dyer, BSc, MBA, ASQ Senior Member, CMQ/OE, & CQA

Cost:   ASQ Members $40

Non-members $50
Includes supper and Parking!

Part I: Annual General Assembly. The agenda will include: Call to order; Adoption of agenda; Review & approval of previous General Assembly minutes; Section Treasurer’s report; Section Chair’s report (including highlights from other Chairs); Election of new officers; Section Awards & Recognition; Closing

Part II: A short discussion and presentation on the theory and practice of networking. Eric & Ray will lead a discussion on what ASQ members seek in terms of networking opportunities when they come to such events. They’ll also review some effective networking tips for students, professionals and business people.

Ad / Publicité



Bring your business cards and be ready to network!

For registrations or information please contact:
Mitchell Daudier at (450) 463-0990 or e-mail at 
or Ray Dyer at (514) 818-7410 or e-mail at 

Eric Stern – Coach & Consultant - ASQ Montreal Section 0401 Publicity Co-Chair.

Eric Stern, MBA, MSc chemist, and ASQ CQA, is a coach and consultant with experience in several industries, cultures, types of organizations, and with hundreds of individuals. Leadership of teams of technicians, engineers, factory workers, and not-for-profit organizations in Europe, South America, and Canada has given him practical experience in a variety of ethnical, linguistic, and organizational cultures. Eric has adapted to the cultures and structures of organizations, always trying to use his previous experience creatively in the new environments. In the technical domain, his creativity contributed to a number of patents, new products and processes.

Eric developed, maintained, and audited quality management systems and business processes for several organizations. He explored and applied leading management practices providing training in Total Quality Management, evaluating management quality practices, and participated in Process Engineering Science evaluations. He has learned and used effectively both the collaborative style of interaction, usually for not-for-profit organizations, and the results oriented approach, which is typical in many competitive situations.

Eric’s coaching clients are typically professionals, entrepreneurs, and individuals facing personal or organizational challenges. Nestle, Imperial Oil, EMCO, Vodafone, Nokia, Ericsson, CIBAVision, Abbott Laboratories, Bombardier, EDS Primetech Cablages, CONEC, C-MAC, and The Standards Council of Canada are some of the organizations that have used his services in quality assurance, operations, R&D, and technical services.

Eric facilitates the coaching practice of coaching students at Leadership University. He continuously refines his knowledge of the motivation of people, and how this affects their preferences, strengths and ultimately their actions individually and in organizations. The Standards Council of Canada uses his services to assess the competence of testing laboratories to conform to the ISO 17025 standard.

Raymond E. Dyer – Nortel Supplier Quality - ASQ Montreal Section 0401 Program Chair.

Raymond E. Dyer has over 25 years of experience in complex industries including explosives, chemicals, and telecommunication products. He has held positions in product development and management, purchasing, and quality management and has frequently been called on to conduct various training sessions and work with cross functional groups within his organizations. While holding several different Quality positions at Nortel, Ray also taught Quality courses at HEC (Hautes Études Commerciales), the business school of l’Université de Montréal.

Ray has been a member of the ASQ since 1993, has been an ASQ Certified Manager of Quality/Organizational Excellence (CMQ/OE) since 1996, an ASQ Certified Quality Auditor (CQA) since 1997, and a senior member since 2001. He has held several positions on the Executive Committee (Leadership Team) of the ASQ Montreal Section 0401 including: Koality Kid Chair, Internet Liaison, Data Chair, Section Vice-Chair, Section Chair, SMP Chair, Director, Section Treasurer, Nominating Committee Chair, Newsletter Editor, and now Program Chair.

Ray has a BSc in Biochemistry, an MBA in Strategic Management, and a Post MBA Graduate Certificate in Management. He passed QMI's Auditor and ISO Examinations in 1993, received a QUALImeter Facilitator Attestation in 2000, and was a CACNIQ/CNFP Certified Franchise Mediator in 2001. As a parent volunteer, Ray has also been Vice-Chair and Regional Delegate of an elementary school Governing Board and held the positions of Director, Vice-president, and President of a Daycare.

The Editor's Corner

photo Chantale SimardBy Chantale Simard, ASQ CMQ/OE, Newsletter Editor

Contributions to your ASQ 401 Newsletter so far...

We will have our General Assembly in a few days.  The year is not finished but it makes me think about the Newsletter's past issues.  Of course, the first thing that comes to my mind is the people who contributed.

We had the chance to read very good Quality articles again this year; they were provided by : Mario David, Vincent Béchard, Martin Carignan, Eric Stern, Jean-Pierre Amiel, Raymond E. Dyer, Mitchell Daudier and Hélène Giroux. Thank you very much, it is always a pleasure to to learn from you.

We had tremendous Montreal ASQ 401 event speakers to talk about and will continue to have with no doubts.

Thank you to those of you who gave feedback, to all members of the leadership team (with a special thanks to Raymond and Norman who helped me a lot with the Newsletter) and to all the readers.

Please, continue to share your thougths and to submit your articles.

A Word from your Section Chair

Photo Mitchell DaudierBy Mitchell Daudier, Section Chair

What ASQ can do for you!

Before getting involved with the ASQ Leadership Team, I asked one senior member – he will surely recognize our conversation - what he had gained from his numerous years on the ASQ Executive Committee. I was surprised by his answer.

“Confidence” he said. That was the last thing I would have expected from someone like him, i.e. it seemed to me since I have been on the Executive he always had confidence in himself. He always seems comfortable and confident. I thought he was born with that confidence. He told me that being on the Executive Committee taught him to acquire confidence and staying on the team for so many years had helped him master that confidence.

Yes, you are no doubt seeing me approach my theme. We are seeking more participation from our members. We want to increase our section membership and also more new participants on our Executive Committee. We are looking for people like you. A Leadership Team member mentioned that being on the ASQ Executive Committee was a ‘safe way to learn’. I could not agree more. It is indeed a safe way to learn how to balance a financial sheet, how to lead a team, how to manage projects. I myself have learned tremendously since I have been with the ASQ, and particularly on the Executive of Montreal Section 0401. The opportunities for learning and meeting people are huge. This is an experience that I recommend to anyone willing to learn.

Our next General Assembly - on April 16th - is a good opportunity for you to meet other members of our section and to see what ASQ can do for you. This year, we will again hold an interesting presentation right after our General Assembly. Please join us and do not forget to let us know the topics and events you would like your section to hold.

See you on April 16th!

This season’s planned events

By Raymond E. Dyer, ASQ CMQ/OE & CQA, Program Chair

Date, time, and location will be confirmed as we progress into the year.  Most events are planned for Wednesday evenings and are held at the Dorval (PET) Airport Hilton Hotel.  Watch the newsletter and our web site for further details.




21 May 2008

Supply Chain Quality: Controlling the supply chain across the world

Speaker from Bombardier to be confirmed.

Welcome to our new members

Driss Abdellahi, Ahmed Bawazeer, Bingmei Li, Ge Li, Fabrice Rapold, Elizabeth Ross-Weissbach,
Albert Sekoh, Fang Shen and Holly Sincere

Sustaining Members

ASQ Montreal Section thanks our
Sustaining Members:

Bombardier Aerospace

Promaintech Novaxa


Proposed Slate of Officers for 2008/09 Montreal Section 401 Executive

By Inteaz Alli, Ph.D, ASQ CQA & CHA, Nominating Committee Chair

In accordance with Sections 5.4 and 6.1 of our Operating Agreement, the Montreal Section 401 Nominating Committee comprising of N. Dickinson, R. Dyer, B. Doiron, D. Tozer, and Inteaz Alli (Nominating Committee Chair), proposes the following Slate of Officers for the 2008/09 Montreal Section 401 Executive:

Chair: Gordon Ayotte

Vice- Chair: Mitchell Daudier

Secretary: Bill Wilson

Treasurer: Stephen Jones

To nominate a different slate of officers, volunteer for a role on the various committees of the Section, or obtain further information, please contact Inteaz Alli at inteaz.alli@mcgill.ca. Nominees for Officer positions can be made by petition of at least 10 members.

Certain other Executive positions and committee chairs must also be filled so please indicate your interest. Please note that, to apply for any Section Executive or Leadership position, you must be a member of the Section in good standing.

Submitted: February 5, 2008


Inteaz Alli

The Right Stuff

Note from the Newsletter editor : This is the third of a three part article submitted by ASQ Montreal Section 0401 member Hélène Giroux who is an Associate Professor in Operations and Logistics Management at HEC Montréal.photo de Hélène Giroux

By Hélène Giroux, Associate Professor, Operations and Logistics Management HEC Montréal, Senior member


The quality profession is not for the faint-hearted or the hot-tempered. Patience and tenacity are the qualities that were the most often mentioned by the professionals that I interviewed. “You need to have a thick skin,” said a few, because people still tend to shoot the messenger. No one likes to hear that they have made mistakes or that the methods that they have been using for years may not be the best ones. They might argue that the tests you performed are inaccurate, that your analyses are flawed, or that the specifications you set are impossible to meet. They’ll accuse you of slowing production, increasing costs or delaying shipment. You need a level head to face that kind of criticism without firing back or backing down. As one interviewee put it, “you got to be tough. If you want an easy job or if you don’t want to fight for what you believe in, then don’t go into quality.”

Tenacity and patience are also essential when you have to contend with management’s wavering support. “You’re constantly fighting the uphill battle in the organization,” said one interviewee, while another observed, “you know that they’re driving the thing into the gutter and all you have to do is hang on long enough until they’ll come and ask you to help them get out of the gutter.” Management ostensibly expects you to stop poor quality from going out the door, but they will sometimes overturn your decision when you try to do so. A good dose of humor, coupled with unfaltering optimism helps you cope with these difficult moments: “quality is about seeing the good in the bad… you have to deal with the negative, but from a positive perspective.” Stay humble and realistic. Quality professionals usually are in a staff position: you work hard to build your case, you do your best to be persuasive, but ultimately others will make the decisions. You have to be able to let go, like the physician who has to accept that she will not be able to save all her patients.

Part three

Full article

Other ASQ event / autre événement de l'ASQ

Vermont VT-ASQ Section 0112 presented last month : Human Aspects of Quality - Tools to better Understand the Core Motivation of People, their Preferences and Drives by Eric Stern, MBA, MSc chemist, CQA, an ASQ Montreal Section 0401 senior member and leadership team volunteer.

Had You Come to  the Last Event

By Eric Stern, ASQ CAQ, Publicity co-chair

Reynald Regnus summarized his Masters thesis on Difficulties and Failures in the DMAIC Six Sigma Methodology. The European and North American Project Leaders he interviewed described the difficulties in performing the tasks related to the DMAIC methodology.

Francois Pageau talked about “Process Failure Mode and Effect Analysis”. It is about the elimination of known or potential problems from system, design, process and or service before they reach the customer. Using day-to-day examples he showed how to eliminate the root causes or reduce their occurrence, reduce the consequences and improve the detection of failures or their causes. A systematic process for achieving this has been proposed by AIAG. The probability of occurrence, the ease of detection and the seriousness of the effects are used to determine the value of the effort to get rid of the problem. Project management is recommended to ensure that the ideas generated in the analysis are followed through and actions are taken to eliminate the problems. Francois discussed some of the pitfalls in the analysis and some similar methods used in other systems, for example in the Six Sigma methodology.

ASQ Montreal Section Education Program 2007-2008

By David Tozer, Ph.D., ASQ CQE and SSBB, Education & Audit Chair

Having ASQ certification gives you an edge in the market and can significantly increase your income.

ASQ Certification often leads to higher paying employment. The money invested in education and certification increases chances of finding employment quickly in the down sizing environment we live in. People who take the section sponsored refresher courses, and spend at least twice as much time as spent in the classroom on self study, have an 80%, or better, chance of passing the examination on the first attempt.

Certified Quality Engineer Topics include: quality concepts, cost of quality, human resources, team formation and group dynamics, inspection, metrology, sampling, reliability, quality standards, quality audit, statistics, design of experiments, process improvement, liability, and modern management methods for improving quality.

Certified Six Sigma Black Belt Topics include: quality concepts, cost of quality, enterprise wide deployment, business process management, project management, team formation and group dynamics, define, measure, analyze, improve, control, lean enterprise, statistics, design of experiments, and design for six sigma.

Certified Six Sigma Green Belt Topics include: quality concepts, cost of quality, enterprise wide deployment, business process management, project management, team formation and group dynamics, define, measure, analyze, improve, control, and statistics.

Certified Manager of Quality/Organizational Excellence Topics include: quality concepts, quality planning, customer focus, quality standards, project management, cost of quality, team formation and group dynamics, human resources and improvement.

Certified Quality Auditor Topics include: quality concepts, team formation and group dynamics, management responsibility, audit objectives, audit preparation, audit conduct, audit reporting, sampling, and basic statistics.

Certified Quality Inspector Topics include: quality concepts, team formation and group dynamics, geometry, metrology, reading drawings, mechanical processes, statistical process control, inspection, and sampling.

Calendar and Registration Form

Questions? In house courses, etc.: David Tozer:  (514) 694-2830, mailto:davidtozer@qualitiqua.com

Executive Committee Meetings

Section Executive Committee (Leadership Team) Meetings are held at different locations, starting at 6 PM. The next regular meetings are tentatively scheduled for :
2008-04-02, 2008-05-07 and 2008-06-04.

Consult the List of Your Executive for 2007-2008 here

Note that all dates planned are subject to change. Please call ahead to attend by contacting the Section Chair or the Section Secretary.

Note: Available on request for section members only are minutes of section executive meetings (contact the Secretary) and section operating budget information (contact the Treasurer).

ASQ Certification & Recertification

Please visit www.asqmontreal.qc.ca/Certification/Exmdates.html for exams dates.

Is Your Recertification Due?

By Norman Dickinson, CQE, CQA, Certification, Recertification, Internet Liaison & Section Examining

Look at your wallet card to see when your present certification is due to expire.. If it says December 31, 2008 you are in luck but barely. Get your journal, with supporting objective evidence (you should know what that is), to me before the end of June 2008. If it says that you are due in June 2008 then you have until the end of December 2008 to submit your journal, but you can still submit it now if you are ready and have the points.

If you did not renew for extenuating circumstances and are past the final deadline there is still hope. Contact ASQ at 1-800-248-1946 and explain the circumstances.

Maybe you’ve decided not to recertify because (a) you are unemployed, (b) no longer in the quality field or perhaps (c ) your employer no longer will pay for it? Think about this, your certification belongs to you and no one else. Remember how hard you had to study for it? How hard the exam was? If you let it lapse you must rewrite the exam. Do you know where you will be employed in a year or so? Well congratulations because most of us don’t and it could come in handy then, it sure won’t hinder you to retain it. The cost to renew one certification, at $30.00 USD, is much less than it would to rewrite. (The US - Canadian exchange rate is better than ever.)

If you are a member of Section 0401, Montreal, then contact me (Norman) at 
norm.d@alumni.concordia.ca or at 514-334-6102 to find out where to send your journal. If you are NOT a member of section 401 then contact ASQ directly at 1-800-248-1946. 

Come and visit us at http://www.asqmontreal.qc.ca


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The ASQ Montreal Section 0401 Newsletter is prepared by and published for its members.
Section postal address: 1728 Kirouac, Longueuil, Québec, J4G-2R4.
Section web site: www.asqmontreal.qc.ca
Newsletter Editor: Chantale Simard 514 941-5695
The opinions expressed in the Newsletter are those of the authors, not those of ASQ. Articles may be reproduced if the source is stated
If you do not wish to receive this Newsletter in this manner  please go to www.asq.org and revise your profile to cancel mailings from your section. As we use ASQ's mambership database for our Newsletter we are not able to remove you from the mailing list until you advise ASQ. However in doing this you will also be removing yourself from all mailings from your section including event advisories.