Logo ASQ

Montreal Section 0401

January 2011 (Volume 61 - Issue 1)

Our objective: To increase awareness, interest, and involvement in Section activities and
quality-related subjects.  Visit our web site at http://www.asqmontreal.qc.ca/

1 - Next Event

7 - 2010-11 Planned Events

13 - Executive Committee Meetings & Officers 

2 - Ad / Publicité

8 - Welcome to our New Members 

14 - ASQ Certification & Recertification 

3 - The Editor's Corner

9 - Sustaining Members

15 - Unemployed Member Dues

4 - A Word from your Section Chair

10 - Other ASQ Events

16 - Feedback / Pass It On

5 - Had You Come to the Last Event

11 - ASQ News

17 - Advertising Rates
6 - Voice of the Customer 12 - Section Education Program

1. Next Event

Process Audits


    Wednesday, January 26, 2011   


    6:00 PM


Wyndham Montreal Aeroport Hotel (PET Airport)

     12505 Cote de Liesse
Dorval, Quebec
H9P 1B7

George Azedo
Operations Manager - Eastern Canada
QMI - SAI Global


Join us on January 26 for a presentation on process audits.

The theme of this event will be how to conduct process-based audits and the benefits it has over compliance audits. The focus will be on internal auditing using the process-approach.


George Azedo has been a certified QMS Lead Auditor since 1991, including automotive certification to TS16949.

George’s experience in Quality began in the mid-1980’s in a calibration laboratory, and continued into the field of product testing and quality assurance verifications of test laboratories to various CSA and international standards (such as the Z299 standards), and then as a Quality Manager at an electronics and software company.

In 1993 George joined QMI as an auditor, where over his career he has performed QMS audits in a variety of industry sectors, including services (laboratory, consulting, Information Technology, government, engineering, etc.) and manufacturing (electronic, electrical, automotive, pulp & paper, forestry products, etc.).


Cost: ASQ Members ($40), Non-Members ($50)

Supper and Parking are included.

Bring your business cards     and be ready to network!

To register for any event or for more information on events please contact: Sukhvinder Jutla at (450) 647-8092 or e-mail at Sukhvinder.Jutla@pwc.ca

2. Ad / Publicité

3. The Editor's Corner

By Michael Bournazian, Eng., Newsletter Editor

On January 11, 2011, a White House panel probing British Petroleum's massive oil spill called for an overhaul of the regulatory system that was unprepared for the disaster.  Included in the recommendations are for the U.S. Congress to provide funding to hire additional inspectors of drilling rigs.  As well, the commission calls for expansion of U.S. government drilling regulations and the creation of an independent drilling safety agency.   With this on the table, Republicans (who are traditionally supportive of the oil industry) are already promising opposition to expanding government oversight, saying it would further slow the exploratory pace following last year's drilling moratorium that was imposed in response to the spill.

As I read the Reuters' article, I could not help but draw parallels between the political parties involved and the professional world I live in.  Based on the information provided, would it be fair to draw the following conclusions:

-A Quality professional is more likely to be a Democrat.
-A Production professional is more likely to be a Republican.

As Quality professionals, the concepts of inspection, independent oversight and regulation are all part of the day-to-day language and philosophy that we deal with.  Production professionals, who will always tell you that they want a quality, conforming part, are still mainly concerned with the pace of the work: the faster the better, the more we ship the more we make, etc.  We can all likely tell our own best story of being in a situation where "Production wants/needs to ship, but Quality is holding it up": as someone who spent 5 years "signing the certs" for an aerospace company back in the late 90's/early 00's, I experienced more than my share of this.

With respect to the question I posed above: I have met more than a few Quality professionals of the Republican ilk over the years, so the above conclusions seem like unfair, blanket generalizations.  But perhaps the following conclusions may hold more water:

-The recommendations being put forth by the White House panel show strong parallels with the practices commonly exercised in the Quality world.
-The arguments being put forth by the Republican opposition show strong parallels with the philosophies commonly exercised in the Production world.

What do you think?

If you read my article on the B.P. oil spill in the June 2010 Newsletter, you can probably guess where I stand in terms of averting a similar disaster.  Until such time as systems and processes are in place that can significantly reduce the risk of a repeat explosion & spill, then greater regulation and oversight should be implemented.


Yes, I actually received some feedback on the last Newsletter!  Specifically regarding my follow-up on the supplier with poor storage practices of their raw material.  Roch Simard (of Alstom and Schneider Electric) writes:

"Happy to see you got them to move.  Suppliers will often base action on recommendations on the level of business you have with them.  Otherwise, it's just a game of influence and it goes into how convincing you were that their warehousing process for material was not only an eyesore but detrimental to the material and, in the end, expensive.  It's a business case."

This is unfortunately a common scenario.  In the case of the supplier I was dealing with, my company does happen to be a significant customer.  If you have any feedback on this Newsletter, please send it along.

4. A Word from your Section Chair

Photo Chantale SImardBy Chantale Simard, ASQ Senior Member, CMQ/OE, Section Chair

I wish to all of you a Happy New Year!  I hope every member will find, within our Section, something useful for his or her progress and success.

I am pleased to inform you that an ASQ Montreal Student Branch is about to be officially created and sponsored by our Section.  Two wonderful professors worked very hard with a few students on this project.  Their leadership team already has 6 student members: Yatin Khurana, Concordia; Louis-Jérôme Doise, HEC; Zhong Hua Zhang, Concordia; Selma Lamara-Mahamed, HEC; Chloé Devlaminck, HEC and Cecilia Donarye, HEC.  Dr. Rajesh Tyagi from HEC and Dr. Anjali Awasthi from Concordia are the Counsellors and part of the ASQ Montreal Section leadership team.  They are looking for students from all Montreal region universities to join the Student branch and be part of the leadership team.  The student branch is bilingual and is working closely with the two Montreal Sections (401 and 404).

If you are a student and you want to know more about it, please contact one of the following:
Rajesh Tyagi: rajesh-kumar.tyagi@hec.ca
Louis-Jérôme Doise: louis-jerome.doise@hec.ca
Chloé Devlaminck: chloe.devlaminck@hec.com
Linkedin: Montreal Universities Student Branch

For more information on this month's Student Chapter activity, see the "Other ASQ Events" section below.

Give me your feedback by e-mail

5. Had You Come to the Last Event

By Eric Stern, ASQ Senior Member, CQA, Publicity co-chair 

Had you come ... Organizational Development and Quality Culture.

Jean Fuller and Khaled Khattab presented a Workshop on Sustaining Your Quality Culture with Organizational Development (OD) last November.  As often is the case, only being there would have given you the rich content that goes beyond the text of the Powerpoint presentations.  I am sure that each person attending the event got knowledge that matches their own background. The few paragraphs here represent a summary of my own learning.

Jean Fuller's introduction to practical OD for quality practitioners summarized the current understanding of how best to deal with recurring challenges, sustainability, individual engagement and satisfaction in organizational culture.  He said that OD practitioners are concerned with a human, non-tangible perspective of organisations and of management, and that engagement is a key result of their efforts.  In my view, a large portion of his presentation was about making the understanding, diagnostic, development, intervention and assessment processes quite tangible.

He mentioned action research, change management, training, communities of practice, management and leadership development OD methodologies.  The Dialogic approach relies more on the employee's search for meaning in their work with a need for alignment with their aspirations, compared with the traditional Diagnostic approach based on existing knowledge and prescription by knowledgeable experts.  Self and group awareness and aligned management processes are key components.

Khaled Khattab discussed excellent organizations.  He defined excellence as the way of working that enables an organization to achieve "Balanced Stakeholders' Satisfaction".  Components include Management by Processes and Facts, Customer Focus, Results Orientation, Corporate Social Responsibility, Continuous Learning, Improvement & Innovation, Partnership Development, Leadership, Constancy of Purpose, People Development & Involvement.  He presented the European Model of Excellence, similar to the Balridge and Qualimetre models.  Examples of developments at Philips and Siemens described how organizations put in practice the best practices of excellence.  The skills that quality and OD practitioners develop are key components that lead to success.  Diagnostic and assessment skills are common for both groups.  I may add that coaches such as myself are also greatly benefiting from assessments and the self-knowledge available to employees and their managers.

One more general observation: I am privileged to get what I consider a more profound learning because I take the time to go a second time through the material presented.  Within a few weeks the largest portion of new learning is forgotten unless it is reviewed. How many of you go back to think or even re-read the presentations given at our events?

Eric Stern, CQA, senior member, publicity co-chair, developmental coach and consultant at Expertech CMSC, 
expressing his own opinions.
For networking with local quality professionals explore these groups: http://tech.groups.yahoo.com/group/Quality_Montreal/ http://www.linkedin.com/groups?gid=90170

6. Voice of the Customer

By Raymond E. Dyer - ASQ CMQ/OE & CQA, Voice of the Customer Chair

Editor's Note: Raymond will return in the February 2011 Newsletter with Voice of the Customer news.  Stay tuned!

7. 2010-11 Planned Events

By Sukhvinder S. Jutla, 2010-11 Program Chair

Date, time, and location will be confirmed as we progress into the year.  Most events are planned for Wednesday evenings and are held at the Wyndham Montreal Aeroport Hotel.   Watch the Newsletter and our web site for further details.



February 16, 2011 Rapid Technical Problem Solving at Pratt & Whitney Canada
March 16, 2011 Risk Management/Business Continuity
April 20, 2011

Supply Chain Management

May 18, 2011

(The challenges of) Quality in Small and Medium-sized Businesses

July 2011

Annual Golf Tournament

September 2011


October 2011
November 2011
December 2011

To register for any event of for more information on events please contact: Sukhvinder Jutla at (450) 647-8092 or e-mail at Sukhvinder.Jutla@pwc.ca.

8. Welcome to our New Members

November 2010
Anjali Awasthi, Gheorghe Bogdan Azamfirei, Patrice Bellrose, Pierre Capistran,
Luciano Di Ninno, Paula Duque, Willie Mbianda, The Huy Nguyen,
Serge Donald Poueme Daouda, Mauricio Ruvalcaba, Isabel Vivas
December 2010
Maher Bakdounes, Martin Bikitik, Chloe Devlaminck, Louis-Jerome Doise,
Cecilia Donayre, Valeriu Dragomir, Frederic Hebert, Yatin Khurana,
Selma Lamara-Mahamed, Christopher Osman, Martin Poet, Suresh Sugirtharaja, Zhonghua Zhang

9. Sustaining Members

ASQ Montreal Section thanks our Sustaining Members:

Bombardier Aerospace

SC Johnson Home Storage

QMI - SAI Global

10. Other ASQ Events

ASQ Montreal Universities Student Chapter (Tuesday, January 25, 2011) 

Systems, structures and controls are not enough to product results

Presented by Mr. Eric Stern

Certification for effectiveness

Presented by Dr. David Tozer

For a full synopsis on these presentations and speakers, please go here.

-Tuesday, January 25th from 3:00-5:00pm
-Room Number 3.309, EV Building (EV 3.309)
-1515 Ste. Catherine Street West, Concordia University, Montreal
-Confirm your participation for this event: Dr. Anjali Awasthi (e-mail: awasthi@ciise.concordia.ca) or call (514) 848-2424 ext. 5622.

ASQ Ottawa Valley (Section 407) Member Event (Tuesday, January 18, 2011)

Process Approach to Internal Audits: Presentation and Panel

Moderated by Michael Hart

This interactive presentation and panel will introduce participants to the concept of the process approach to internal auditing of an ISO 9001 based quality management system. It will include a presentation of what the process approach means and how it differs from the earlier traditional auditing by element approach. This will be followed by a panel consisting of representatives from registrars of the ISO based management systems. Questions will be posed to the panel by the moderator and by members of the audience.

-Tuesday, January 18th - Doors open at 6:00pm, main presentation from 7:00-9:00pm.
-RCAF Officers Mess, 158 Gloucester Street, Ottawa, Ontario.
-$12 for ASQ, CPSQA, NQI, and ODNOO members, $15 for non-members (everyone welcome).
-Please register.

Free Webinar on Value Stream Mapping (sponsored by ASQ Automotive Division)

Topic: Value Stream Mapping with Visio and eVSM
Date: Thursday, January 27, 2011
Time: 7:00 pm - 8:15 pm Eastern Standard Time
Cost: FREE
Register: https://www3.gotomeeting.com/register/437604918
After registering you will receive a confirmation email containing information about joining the Webinar.
Contact: Ha Dao, ASQ Automotive Chair, Phone: (937) 760-4689
E-Mail: HaDao@woh.rr.com - Website: http://www.asq-auto.org

* Value Stream Mapping is an essential tool for a Lean Deployment.  Value stream maps are typically drawn by hand and then captured in electronic format for sharing, analysis and visualization.
* This webinar gives an overview of value stream mapping and gives examples of different map types at plant and supply chain levels. It shows how a practical value stream map can be captured quickly and easily using a Quick Manufacturing template built on Visio and eVSM.


* Dilesh Patel is a co-founder and  Product Development Director at eVSM, a software company that specializes in capturing & visualizing the value stream.
* Dilesh is passionate about the topic of visual communication and has conducted training workshops in value stream mapping worldwide.
* He holds degrees in Engineering from the University of Southampton and from MIT.

Speaker Info:
* Dilesh Patel - Dilesh.Patel@eVSM.com - 513-378-9701

11. ASQ News

2011-2012 Candidates for Office Selected
The ASQ Nominating Committee has announced the 2011-2012 candidates for the positions of ASQ president-elect, treasurer, and two directors.  Find out who was selected! View the candidates...

ASQ Takes Action on New Food Safety Law
U.S. President Barack Obama recently signed into law the Food Safety Modernization Act in response to several food safety outbreaks in recent years.  The law gives the Food and Drug Administration (FDA) the power to recall tainted food, quarantine geographic areas, and access food producers records. ASQ, through the ASQ-ANSI National Accreditation Board, has been active in educating legislators and FDA officials of the importance of using international standards when drafting regulations for the new law.  Learn more about the food safety bill...

Exclusive Video! Section and Division Chairs Discuss the Brand
In this exclusive and candid conversation, you’ll learn why Belinda Chavez, Section Affairs Council chair, and Steve Wilson, Division Affairs Council chair, are excited about the ASQ Brand Transformation.  View the video...

Keynotes Announced for 2011 ASQ World Conference!
So, a retired admiral, a steel manufacturing executive, and a real estate guru walk into a conference hall… and deliver riveting keynote addresses!  Find out who will be keynoting at the 2011 ASQ World Conference on Quality and Improvement. View the World Conference keynote speakers...

12. ASQ Montreal Section Education Program 2010-2011

By David Tozer, Ph.D., ASQ CQE and SSBB, Education & Audit Chair

Having ASQ certification gives you an edge in the market and can significantly increase your income.

ASQ Certification often leads to higher paying employment.  The money invested in education and certification increases chances of finding employment quickly in the down sizing environment we live in.  People who take the section sponsored refresher courses, and spend at least twice as much time as spent in the classroom on self study, have an 80%, or better, chance of passing the examination on the first attempt.

Certified Quality Engineer Topics include: quality concepts, cost of quality, human resources, team formation and group dynamics, inspection, metrology, sampling, reliability, quality standards, quality audit, statistics, design of experiments, process improvement, liability, and modern management methods for improving quality.

Certified Six Sigma Black Belt Topics include: quality concepts, cost of quality, enterprise wide deployment, business process management, project management, team formation and group dynamics, define, measure, analyze, improve, control, lean enterprise, statistics, design of experiments, and design for six sigma.

Certified Six Sigma Green Belt Topics include: quality concepts, cost of quality, enterprise wide deployment, business process management, project management, team formation and group dynamics, define, measure, analyze, improve, control, and statistics.

Certified Manager of Quality/Organizational Excellence Topics include: quality concepts, quality planning, customer focus, quality standards, project management, cost of quality, team formation and group dynamics, human resources and improvement.

Certified Quality Auditor Topics include: quality concepts, team formation and group dynamics, management responsibility, audit objectives, audit preparation, audit conduct, audit reporting, sampling, and basic statistics.

Certified Quality Inspector Topics include: quality concepts, team formation and group dynamics, geometry, metrology, reading drawings, mechanical processes, statistical process control, inspection, and sampling.

Calendar and Registration Form

Questions? In house courses, etc.: David Tozer:  (514) 694-2830, davidtozer@qualitiqua.com

13. Executive Committee Meetings & Officers

Section Executive Committee (Leadership Team) Meetings are held at different locations, starting at 6 PM. The next regular meeting is tentatively scheduled for :

February 2, 2011

March 2, 2011

April 6, 2011

May 4, 2011

Consult the List of Your Executive for 2010-2011 here

Note that all dates planned are subject to change.  Please call ahead to attend by contacting the Section Chair or the Section Secretary.

Note: Available on request for section members only are minutes of section executive meetings (contact the Secretary) and section operating budget information (contact the Treasurer).

14. ASQ Certification & Recertification

Please visit www.asqmontreal.qc.ca/Certification/Exmdates.html for exams dates.

For members interested in preparing their journals for recertification, please contact Norman Dickinson, Recertification Chair, at telephone: (514) 334-6102 or e-mail: n.dickinson@alumni.concordia.ca.

15. Unemployed Member Dues

Unemployed ASQ members receive a discount on their membership dues based on consecutive years of membership.

Consecutive Years of Membership Dues Discount
1-4 50%
5 or more 100%

Eligibility Criteria

  • You must be a Full, Senior, or Fellow member.
  • Any years as a Forum, Associate, or enrolled student do not qualify.
  • You may submit this application only after being unemployed for at least 90 days.
  • You must be actively seeking employment.
  • Retired or self-employed members are not eligible. ASQ offers a similar benefit for retired members.


  • Your basic membership dues for the current membership year will be paid or partially paid by ASQ. Basic membership dues exclude
    additional Forums and Divisions, journals, and additional Sections (Seniors and Fellows—you keep your extra benefit of choice).
  • You may participate in the program for no more than two years in your membership lifetime. You must complete an application for the second
    year of participation.
  • After renewing your membership, please visit Careers in Quality to search for jobs, apply for positions online, and post your resume for employers to view.

NOTE: The following links require that you be logged into your account before you try to activate them.

Download the 2010/2011 Unemployment Program Application (July 2010–June 2011 Membership Groups) (PDF, 78 KB)

16. Feedback

Please send us your comments about the ASQ Montreal Section 0401 E-Newsletter (topics, layout, length, etc.).  Do you want to contribute an article (English or French) or a good idea?  Contact us by e-mail.

17. Advertising Rates 


 ASQ Member



First Ad



Regular size



Small size



10% discount  for 2 to 7 issues
25% discount for 8 issues (full year) 

Contact Michael Bournazian for more information

Pass it on

We invite you to forward this Newsletter to friends and colleagues who may be interested.

The ASQ Montreal Section 0401 Newsletter is prepared by and published for its members.
Section web site: www.asqmontreal.qc.ca
Newsletter Editor: Michael Bournazian, Eng.
The opinions expressed in the Newsletter are those of the authors, not those of ASQ. Articles may be reproduced if the source is stated
If you are an ASQ Montreal Section member and wish to receive this Newsletter by e-mail, please go to www.asq.org and revise your profile to add mailings from your section.

How to Opt Out.

This e-mail is being sent in the course of normal Montreal Section  business to the e-mail address of record. We are not responsible for forwarded e-mails. If you no longer wish to receive e-mail communications from the Montreal Section (your section) of ASQ, please visit your ASQ account to unsubscribe or reply to this message, indicating Opt Out in the e-mail body and in the title.

Keep in mind that by doing this you will no longer receive ANY correspondence from your section. If you are concerned about too many emails, ASQ has suggested limitations about how many e-mails may be sent to the section membrs each month. This does not extend to career notifications.