Section 0401

April 2013 (Volume 63 - Issue 4)

Our objective: To increase awareness, interest, and involvement in Section activities and quality-related subjects. 

Visit our web site at http://www.asqmontreal.qc.ca/

1 - Next Event

7 - 2012-13 Planned Events

13 - Executive Committee Meetings & Officers 

2 - Ad / Publicité

8 - Welcome to our New Members

14 - Recertification 

3 - The Editor's Corner

9 - Site Members

15 - Unemployed Member Dues

4 - A Word from Your Section Chair

10 - Other ASQ Events 16 - Feedback/Advertising Rates

5 - Had You Come to the Last Event

11 - ASQ News

6 - Voice Of The Customer

12 - Section Education Program

1. Next Event

Date:   Wednesday, April 24, 2013

Time:   6:00 PM

Place: Sheraton Montreal Airport Hotel

     555 McMillan Avenue
Dorval, Quebec
H9P 1B7

ASQ Montreal Section 401 General Assembly
(18h45 to 19h15)

Agenda Items
1) Call to Order
2) Adoption of Agenda
3) Adoption of Previous Minutes
4) Chair Report
5) Treasurer's Report
6) Program Chair Report
7) Membership Chair Report
8) Election of Officers
9) Recognitions
10) Adjournment

The General Assembly will be followed by this month's presentation:

AS9100C: Risk Management as it applies to the Aerospace Supply Chain

Aaron Troschinetz

Technical Manager – Aerospace

SAI Global


Please join us on April 24th to hear our guest speaker present the topic of AS9100C: Risk Management as it applies to the Aerospace Supply Chain.

Managing risk throughout the Aerospace supply chain remains a major challenge for the overall industry. The Aerospace supply chain can be very complex, and within the supply base, organizations often serve multiple industries. Furthermore, organizations can be challenged with identifying techniques for the most effective risk management practices in alignment with customer requirements and expectations.

SAI Global, a global market leader in 3rd party conformance assessments within the Aerospace sector, providing cost-effective risk management solutions and programs such as AS9100C; recognizes this as a major discussion facing the Aerospace industry and intends to discuss some of these risk management techniques in conjunction with public materials available in the Aerospace sector.

2. Ad / Publicité

Aaron Troschinetz is the Technical Manager - Aerospace for SAI Global, with global technical responsibilities for the largest 3rd party Aerospace management system Certification Body (CB) in the world.  Within his Technical Manager - Aerospace role, Aaron closely interfaces with Aerospace OEMs, Accreditation Bodies (ABs) and Oversight groups as well as maintains active involvement in various industry action groups/forums.

Prior to this role, his industry experience included over (10) years within progressive manufacturing and quality roles at Daimler Truck (formerly Detroit Diesel) – engaged in the design and manufacture of diesel engines for on-highway and off-highway applications (including government). Aaron is also a Certified Quality Auditor (CQA) and Certified Manager of Quality/Organizational Excellence (CMQ/OE) through the American Society of Quality (ASQ).

ASQ Members ($40)
Non-Members ($50)

NOTE: For students wanting to get to the Sheraton Hotel, you can easily take the STM Express City Bus 747 which will drop you off at the Pierre Elliott Trudeau airport.  After which, you may take the Sheraton's free shuttle to get to the hotel.  Click HERE for more details.
After the meeting, an ASQ member will often be available to drop off a student at a nearby bus or metro station.

Bring your business cards and be ready to network.

To register for any event or for more information on events please contact:
Mr. Sukhvinder Jutla
Tel: (450) 647-8092


3. The Editor's Corner

By Michael Bournazian, Eng., Newsletter Editor


I would like to encourage everyone to click on this link and read this story that first broke on CNN on March 29, 2013.

The story regarding a dentist's (mal)practice in Tulsa, Oklahoma left me feeling very upset, and only goes to prove how improper Quality practices can ultimately affect people's well-being.

If you want to read a similar story, you can revisit my Editor's Corner from our October 2012 Newsletter.


As well, some feedback on LAST MONTH'S "EDITOR'S CORNER" on supplier satisfaction:

"Hi Mike,

Excellent piece and totally true. In our business as a registrar where we use lots of sub-contractors, the same applies: if they are satisfied, that greatly increases our customer satisfaction levels as well."

From George Azedo: Operations Manager - Eastern Canada Assurance Services (Americas)  SAI Global.  Thanks for reading and commenting George!


Any feedback?  Click on the link in the bottom right corner of this section and let me know.  Thanks.

4. A Word from your Section Chair

By Bill Wilson, Section Chair

"Keep your guard up", a wise quote from the boxing world and would seem to be very true in the world of quality as well. When you see the pinnacles of quality in the 4 big Japanese car makers recalling hundreds of thousands of cars due to a generic fault, it makes me wonder what went wrong. For those of us in the mass production arena, this is a worst case scenario where the cost of poor quality is sky high and the root cause / escape mechanism would be very interesting to follow. It is a reminder that even when things are going well, we still need to be looking where the next recall/reject might come from.

Give me your feedback by e-mail

5. Had You Come to the Last Event

By Eric Stern, ASQ Senior Member, CQA, Publicity co-chair

Had you come . . . How to Perform Successful Trials

Martin Carignan, an experienced trainer went systematically and interactively, involving the event participants, in reviewing the key components of successful trials. He called them principles - the methods that are basic:

-Replication (redoing all treatments), associated with the improvement of the precision of treatments effect by redoing them;
-Repetition (multiple measurements), associated with the improvement of the precision of treatments effect by reducing the measurement error;
-Random allocation of experiments, their order and resets for the observation of independently distributed errors;
-Blocking into subgroups of relatively homogeneous units for factors that are not easily controllable.

The case studies enabled participants to practice at an elementary level these principles. He then added practical considerations related to resistance to change, conditions of success, follow up, and justification of the trial.

To ensure that all important factors be included, he recommended that the experimental region not be too restrictive, seeking of conditions with a high probability of success, checking the measurement systems and ensuring randomization. He also recommended short designs on processes that are under control. In the long list of additional suggestions he underlined the following: BE THERE.

The question and answer session stressed the importance of patiently allocating sufficient resources for the effective design, because they assure the possibility of proper analysis and superior results. Had you been there, in addition to the practice and discussions you would have had access to a more complete list of practical suggestions, not the last one being: hire a statistician .

Eric Stern, CQA, senior member, publicity co-chair, developmental coach and consultant at Expertech CMSC, 
expressing his own opinions.
For networking with local quality professionals explore these groups: http://tech.groups.yahoo.com/group/Quality_Montreal/ http://www.linkedin.com/groups?gid=90170

6. Voice of the Customer

By Raymond E. Dyer, ASQ Senior Member CMQ/OE & CQA, Voice of the Customer Chair

2013 Section Survey Results Pouring In

I received our first cards on April 2nd. Within 5 working days, I received 27 responses which is already more than our complete participation in 2012 (i.e. 26 responses). It's too early to start flashing too many results, but there are a few themes coming out. Cost and location of events are factors and Professional Development and Quality Systems are of primary interest.

The draw also seems to have attracted some participation. 26 out of 27 cards included their member numbers. Unfortunately, a non-recognized member number showed up. I wonder if it's not a student that wrote down their student number rather than their ASQ member number. Anyway, of the 25 confirmed participants; 10 are full or regular members, 8 are senior members, 6 are student members, and 1 is an associate member.

For those that have replied, thank you. For those who have not yet responded, please do so. It shouldn't take long and it's really important so we can learn and improve our activities. We look forward to your responses. Thank you for helping your ASQ section!

7. 2012-13 Planned Events

By Sukhvinder S. Jutla, 2012-13 Program Chair

Date, time, and location will be confirmed as we progress into the year.  Most events are planned for Wednesday evenings and are held at the Sheraton Montreal Airport Hotel.   Watch the Newsletter and our web site for further details.



May 15, 2013 Human Factors
July 5, 2013 **Golf Tournament**
September 18, 2013 TBD
October 16, 2013 TBD
November 202013 TBD
January 2014 TBD
February 2014 TBD
March 2014 TBD
April 2014

To register for any event of for more information on events please contact: Sukhvinder Jutla at (450) 647-8092 or e-mail at Sukhvinder.Jutla@pwc.ca.

8. Welcome to our New Members

MARCH 2013
Amitava Bhattacharjee
Amine Djeffal
Philippe Drouin
Deborah Esplin
Sandra Figliuzzi
Michael J. Little
Zahra Malekmohamadi
Mehrnaz Mirhosseini
Kyle O'Reilly
Jaspreet Singh

9. Site Members

ASQ Montreal Section thanks our Site Members:

SC Johnson Home Storage

QMI - SAI Global

10. Other ASQ Events

ASQ Montreal Universities Student Chapter (Thursday, April 25, 2013)

Field Trip to Pratt & Whitney Canada

The ASQ student branch of Section 401 has organized a field trip!!

Company: Pratt & Whitney Canada (PWC).

Objective: To get familiar with the quality standards in PWC.

Who should attend?: Undergraduate and Graduate students interested in having an exposure to high standard quality processes in a world renowned company like Pratt & Whitney. Students will have a field experience, and get to meet Quality Leaders in PWC.

Speakers: Quality Leaders at Pratt & Whitney Canada.

Logistics: A bus will be arranged to and from the Concordia University Hall Building. Leaving at 12:00pm from Concordia. You should pay in advance to keep your place.

Student Fee: The trip will cost $30, which includes the bus ride and a ASQ T-shirt (mandatory to be worn for the field trip).

ASQ Montreal Francophone Section 404 (Wednesday, April 17, 2013)

A recent speaker at one of our dinners this year, Mme. Nicole Talbot, will be giving a cyber-conference for our Francophine section in April.  Once again, her subject will be PPAP (Production Part Approval Process).  For more information, click HERE, and to register for the event, click HERE.

ASQ Ottawa Section 407 (Wednesday, April 17, 2013)

The ASQ Ottawa Valley Section 407 will be having their next event on Wednesday, April 17, 2013.

Lean Enterprise in the Office: Getting Started and Sustaining Lean in an Office Environment

Presented by Craig Szelestowski (President, Lean Agility)

Lean has been applied for decades on the manufacturing shop floor to deliver customer value better, faster and cheaper. It has not been applied nearly as often in the office.

This workshop explains:
◦The principles of Lean in the office (interactive simulation)
◦How Lean Office contrasts with Lean Manufacturing
◦How to get started applying Lean to your organization’s office processes
◦How to lock in your improvements and create a sustained Lean implementation
◦The keys to success in implementing Lean in office environments.

PLACE: Centurion Conference & Event Center, 170 Colonnade Road, Nepean, ON. K2E 7J5 (613-727-1044)
FOOD: Buffet Style Dinner 6:00 p.m. To 7:00 p.m. ($20.00 Cash only). Students who do not wish to take part in the dinner and networking may arrive at 6:45 for the 7:00 presentation - $5.00 at the door.
TIMES: Networking 5:30 p.m. to 6:00 p.m. Buffet Style Dinner 6:00 p.m. to 7:00 p.m. Presentation 7:00 p.m. to 9:00 p.m.

For full information and to register for the event, click HERE.

11. ASQ News

ASQ's Global State of Quality Research Report Set for WCQI Release
At its World Conference on Quality and Improvement, ASQ will release the first of three reports tied to the inaugural ASQ Global State of Quality Research. “ASQ Global State of Quality Research: Discoveries 2013” will be unveiled at a concurrent session at 4 p.m. on Tuesday, May 7, at WCQI in Indianapolis, IN. The unveiling marks the culmination of more than a year of planning and collecting responses from approximately 2,100 companies and organizations around the world. “Discoveries 2013” will be available free and will be followed with an in-depth report to be released this summer.
Click here to learn more . . .

Share Your Story at the World Conference
Quality for Life™ shares the stories of passionate ASQ members who use their quality skills to make a difference. If you will be attending the ASQ World Conference, be sure to stop by room 104 in the Indiana Convention Center, Monday, May 6, 10:00 a.m. – 4:00 p.m. or Tuesday, May 7, 9:00 a.m. – 3:00 p.m. A video crew will be on-site conducting video interviews that will be posted on the ASQ website. Don’t wait; time slots are filling up quickly!
Schedule a Quality for Life interview time . . .

Questions About Certification? Get Answers in Online Chat
Are you planning to sit for an ASQ certification exam? Learn about ASQ's certification process and study strategies at our first-ever online chat. Certification expert Jim Rooney will take questions on April 4 at noon CST. Join the discussion at http:tweetchat.com. The hashtag is #asqchat. Log in with a Twitter account to as questions or just follow the chat. For more information on the chat or to submit questions in advance, contact social@asq.org.
Click here for directions on accessing TweetChat.com . . .

Seeking Quality-themed Blogs
Do you write or read a blog that covers quality? If so, let us know! ASQ is always interested in blogs about quality-related topics to share on our social media pages. Send your favorite blogs to Julia McIntosh. ASQ has a blogging network called the Influential Voices.
Meet the bloggers and read their blogs . . .

12. ASQ Montreal Section Education Program 2012-2013

By David Tozer, Ph.D., ASQ CQE and SSBB, Education & Audit Chair

Having ASQ certification gives you an edge in the market and can significantly increase your income.

ASQ Certification often leads to higher paying employment.  The money invested in education and certification increases chances of finding employment quickly in the down sizing environment we live in.  People who take the section sponsored refresher courses, and spend at least twice as much time as spent in the classroom on self study, have an 80%, or better, chance of passing the examination on the first attempt.

Certified Quality Engineer Topics include: quality concepts, cost of quality, human resources, team formation and group dynamics, inspection, metrology, sampling, reliability, quality standards, quality audit, statistics, design of experiments, process improvement, liability, and modern management methods for improving quality.

Certified Six Sigma Black Belt Topics include: quality concepts, cost of quality, enterprise wide deployment, business process management, project management, team formation and group dynamics, define, measure, analyze, improve, control, lean enterprise, statistics, design of experiments, and design for six sigma.

Certified Six Sigma Green Belt Topics include: quality concepts, cost of quality, enterprise wide deployment, business process management, project management, team formation and group dynamics, define, measure, analyze, improve, control, and statistics.

Certified Manager of Quality/Organizational Excellence Topics include: quality concepts, quality planning, customer focus, quality standards, project management, cost of quality, team formation and group dynamics, human resources and improvement.

Certified Quality Auditor Topics include: quality concepts, team formation and group dynamics, management responsibility, audit objectives, audit preparation, audit conduct, audit reporting, sampling, and basic statistics.

Certified Quality Inspector Topics include: quality concepts, team formation and group dynamics, geometry, metrology, reading drawings, mechanical processes, statistical process control, inspection, and sampling.

Calendar and Registration Form

Questions? In house courses, etc.: David Tozer:  (514) 694-2830, davidtozer@qualitiqua.com

13. Executive Committee Meetings & Officers

Section Executive Committee (Leadership Team) Meetings are held at different locations, starting at 6 PM. The next regular meeting is tentatively scheduled for :

May 1, 2013

Consult the List of Your Executive for 2012-13 here

Note that all dates planned are subject to change.  Please call ahead to attend by contacting the Section Chair or the Section Secretary.

Note: Available on request for section members only are minutes of section executive meetings (contact the Secretary) and section operating budget information (contact the Treasurer).

14. Recertification

Is Your Recertification Due?

Look at your wallet card to see when your present certification is due to expire. If it says June 31, 2013 you are in time. Get your journal, with supporting objective evidence (you should know what that is) to me before the end of December 2013. If it says that you were due in December 2012 then you have until the end of June 2013 to submit your journal or it will lapse.

Maybe you’ve decided not to recertify because (a) you are unemployed, (b) no longer in the quality field or perhaps, (c ) your employer no longer will pay for it? Think about this, your certification belongs to you and no one else. Your name is on it and no one else’s. It is portable and you can bring the recognition to your next company. Remember how hard you had to study for it? If you let it lapse you must rewrite the exam. Do you know where you will be employed in a year or so? Well congratulations if you do because most of us don’t and it could come in handy then, it sure won’t hinder you to retain it. The cost of $59 USD to renew one certification is much less than it would to rewrite. If you are unemployed, then contact ASQ directly at 1-800-248-1946. Ask for “Recertification” then explain your unemployment situation to them. You may be able to have your due date extended. But at $59.00 that is not really that much if it will help land your next job?

If you are a member of Section 0401 Montreal, then contact Norman Dickinson at certification@asqmontreal.qc.ca or at 514-334-6102 to find out where to send your journal. If you are NOT a member of Section 401, then contact ASQ directly at 1-800-248-1946.

15. Unemployed Member Dues

Unemployed ASQ members receive a discount on their membership dues based on consecutive years of membership.

Consecutive Years of Membership Dues Discount
1-4 50%
5 or more 100%

Eligibility Criteria

  • You must be a Full, Senior, or Fellow member.
  • Any years as a Forum, Associate, or enrolled student do not qualify.
  • You may submit this application only after being unemployed for at least 90 days.
  • You must be actively seeking employment.
  • Retired or self-employed members are not eligible. ASQ offers a similar benefit for retired members.


  • Your basic membership dues for the current membership year will be paid or partially paid by ASQ. Basic membership dues exclude
    additional Forums and Divisions, journals, and additional Sections (Seniors and Fellows—you keep your extra benefit of choice).
  • You may participate in the program for no more than two years in your membership lifetime. You must complete an application for the second
    year of participation.
  • After renewing your membership, please visit Careers in Quality to search for jobs, apply for positions online, and post your resume for employers to view.

NOTE: The following links require that you be logged into your account before you try to activate them.

Download the Unemployment Program Application (July 2012–June 2013 Membership Groups) (Microsoft Word document, 101 KB)

NOTE: The information related to this benefit was correct at the time this Newsletter was issued.  But as the ASQ has the right to revise its benefits, please contact the ASQ for the latest information on this benefit.  It may be revised or discontinued at any time.

16. Feedback

Please send us your comments about the ASQ Montreal Section 0401 E-Newsletter (topics, layout, length, etc.).  Do you want to contribute an article (English or French) or a good idea?  Contact us by e-mail.

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Pass it on

We invite you to forward this Newsletter to friends and colleagues who may be interested.

The ASQ Montreal Section 0401 Newsletter is prepared by and published for its members.
Section web site: www.asqmontreal.qc.ca
Newsletter Editor: Michael Bournazian, Eng.
The opinions expressed in the Newsletter are those of the authors, not those of ASQ. Articles may be reproduced if the source is stated
If you are an ASQ Montreal Section member and wish to receive this Newsletter by e-mail, please go to www.asq.org and revise your profile to add mailings from your section.

How to Opt Out.

This e-mail is being sent in the course of normal Montreal Section  business to the e-mail address of record. We are not responsible for forwarded e-mails. If you no longer wish to receive e-mail communications from the Montreal Section (your section) of ASQ, please visit your ASQ account to unsubscribe or reply to this message, indicating Opt Out in the e-mail body and in the title.

Keep in mind that by doing this you will no longer receive ANY correspondence from your section. If you are concerned about too many emails, ASQ has suggested limitations about how many e-mails may be sent to the section members each month. This does not extend to career notifications.