Our Section Logo

 Section 0401

November 2015 (Volume 65 - Issue 9)

Our objective: To increase awareness, interest, and involvement in Section activities and
quality-related subjects.  Visit our web site at http://www.asqmontreal.qc.ca/

1 - Next Event

7- 2015 Planned Events 

13 - Section Education Program 

2 - Ad / Publicité

8 - Welcome to our New Members

14 - Executive Committee Meetings & Officers 

3 - The Editor's Corner

9 - Organization Members

15 - Recertification

4 - A Word from Your Section Chair

10 - 2016 Slate Of Officers 16 - Unemployed Member Dues

5 - Had You Come to the Last Event

11 - Other ASQ Events

17 - Feedback/Advertising Rates

6 - Voice Of The Customer

12 - ASQ News

1. Next Event


Wednesday, November 25, 2015


6:00 PM


Sheraton Montreal Airport Hotel

     555 McMillan Avenue
Dorval, Quebec
H9P 1B7

Revision 2016
(Key Changes)

Mr. Roger Pelletier

ASQ Section 404 Chair

Bombardier Aerospace

Quality Engineering Coordinator


Please join us on Wednesday, November 25th to hear our guest speaker present the topic of AS9100 2016 (Key Changes).

2. Ad / Publicité

Following the release of ISO9001:2015 in September 2015, the AS9100 standard needs to change to embed the ISO 9001 requirements, to consider Aviation, Space and Defense stakeholders’ needs identified since the last revision, and also to consider clarifications to 9100 series requests issued by IAQG since the last revision.

This presentation will provide an overview of the key changes and new requirements. The participants will understand how the new revision will affect their Quality System, and set the tone to get prepared for the transition within the ISO9001 timeline.

Roger Pelletier has gained experience in products and software development in the context of quality standards AS9100 and ISO9001, the ISO14001 for environmental standards and SEI SW-CMM for international companies. He established and ensured continued success with quality and environmental management systems with different organizations by combining several functions at Oerlikon Aerospace (defense), Ericsson (cellular infrastructure) and Via Rail, the national rail carrier.

Roger graduated from Sherbrooke University with a degree in Electrical Engineering. He has been working for Bombardier Aerospace since 2004, involved in quality management system audits, project management, and continuous improvements. One of his key achievements is the improvement of conformity audits by adding risk-based auditing and the introduction of process effectiveness analysis techniques. He also represents Bombardier Aerospace in the AAQG (Americas Aerospace Quality Group) on the certification agencies, and quality system standards auditors in Aerospace, Defense and Military AS9100 Oversight Committee.

Roger is a Certified Quality Engineer and has been an ASQ member for over 20 years. He is very active in Section 404 Montreal Francophone executive committee for more than 10 years, holding various leadership roles. He is an ASQ Senior Member and currently Section 404 Chair.


ASQ Members ($40)
Non-Members ($50)

NOTE: For students wanting to get to the Sheraton Hotel, you can easily take the STM Express City Bus 747 which will drop you off at the Pierre Elliott Trudeau airport.  After which, you may take the Sheraton's free shuttle to get to the hotel.  Click HERE for more details.
After the meeting, an ASQ member will often be available to drop off a student at a nearby bus or metro station.

Bring your business cards and be ready to network.

To register for any event or for more information on events please contact:
Dr. David Tozer
E-mail: event@asqmontreal.qc.ca

3. The Editor's Corner

By Michael Bournazian, Eng., Newsletter Editor, CSSGB

A few things to touch on for this last Newsletter of 2015:

1) Firstly, I encourage everyone to make it out to our November dinner event.  Our speaker with be a former colleague of mine from Bombardier Inc., Roger Pelletier.  He will discussing the changes that are forthcoming for the AS9100 aerospace quality standard in 2016.  This was an inevitable occurrence, what with the 2015 revision of the ISO9001 having come out a short while ago.  Don't miss this chance to start learning about the upcoming differences/changes!

2) Some feedback from a reader regarding my last Editor's Corner piece regarding election voter lists:

"Hi Michael, great article!!

As a political junkie and past volunteer on several elections, I can attest that the process of managing lists is completely outdated. Not only does Election Canada manage electors lists but each party has a software that allows them to manage their calls and visits to identify voters so that come election day, they can get the vote out. These softwares are populated with information from Election Canada. Yet during the election campaigns, Election Canada continues (at least during the 2010 election) to send boxes and boxes and boxes of printed lists to each candidate’s office. It is not only an unsurmountable amount of paper that no one has the time to sort through but a complete waste as I don’t remember anyone using the paper lists to work.

There is certainly a lot of QUALITY that could be introduced into elections and governance."

Thank you to Veronica Marquez for the feedback.

3) Lastly, an appreciative and modest thank you to my fellow ASQ colleagues for bestowing upon me the 2015 ASQ Montreal Section Quality Award during our dinner event in October 2015.

I will do my best to continue the good work.


Any feedback?  Click on the link in the bottom right corner of this section and let me know.  Thanks.

4. A Word from your Section Chair

By Francois Pageau, Section Chair

Recently I aggravated an old sport injury to my knee. This time the recovery process takes much longer. I have to limit my commute to the minimum and have been using crutches for more than two weeks. Progress is there but it is slow.

Every difficult life experience comes with its bundle of lessons to be learned. Some of the lessons have to do with prevention, or how not get into such situations in the first place. Since I have always been very active physically, sport injuries and the lessons learned about them are numerous. This time however, my bundle of lessons include some unexpected ones. Each and every time that I had to leave my home to venture out on my crutches, I encountered people that literally went out of their way to help me. These include my coworkers, my friends, but also complete strangers. Maybe such gestures of compassion are not that exceptional to you, but for me they are. I usually think that most people consider that they are too busy to spontaneously offer help to strangers when that means slowing down their own activity of the moment. I must confess that I have been this kind of person at times, reassuring myself that somebody else will help for sure. The lesson learned in my case is that most people are actually not that careless, quite the opposite. As soon as I have fully recovered from that injury, I promise myself that I will offer more help on a systematic basis even if that means “slowing me down”. Definitely, my ethos has been modified in the last weeks.

I can hear some fellow technical quality professionals ask what all this have to do with quality. I think that a good ethos is prerequisite to purposeful quality endeavors. Also, we hear more and more about social responsibility in the business world. A search on the ASQ website will point to many resources on corporate social responsibility. I am not a whiz on the topic, but it seems to me that helping another human being – struggling with reduced mobility or something else – is a good start. Social responsibility can start at the individual level.

Give me your feedback by e-mail

5. Had You Come to the Last Event

By Gordon Ayotte, ASQ Director, CQE, CQM, CSSBB

Had you come . . . NETWORKING ON TWITTER

On Wednesday, October 28th, ASQ Section 401 had a presentation on Twitter by Eleonor Jasmin, who did a wonderful job of introducing the audience on the benefits and workings of this social media tool.

Twitter which is similar to Facebook and LinkedIn: it can be used to keep up to date on breaking news, local and world events, networking, staying in touch with friends and colleagues, as well as sharing information and learning from others, promoting products and services, assist in finding new opportunities and have discussions (Tweets) on various subjects and point of views in real time.

You do need to have a Twitter account similar to your email account on Linkedin, you can add photos and videos.  However, Twitter is different in that it is more open/public, so once you post a Tweet it can be seen to all who have a Twitter account. A Tweet does not have to be to a specific person or group of persons, your ''Followers'' decide if there are going to look at your Tweet. It is a bit like listening to the radio, you decide which radio station you want to follow and which topics you follow.

There are some specifics that distinguish Twitter from other Social Media: it has a Funky Terminology and syntax, it uses a hashtag (#) to facilitate tracking and searches and ''Tweetup''- a meetup of Twitter users who share a common interest, your username is referred to as a ''Twitter Handle'', to schedule a Tweet you can use the application ''Hootsuite'' and a Tweet can only be 140 characters.

Members are invited to contribute to the ASQ Montreal Twitter account. Share information (Quality related as in new practices, case studies, job openings, events, etc.) by sending it to social.media@asqmontreal.qc.ca.

6. Voice Of The Customer

By Eric Hosking, Senior Fellow of Quality at PWC, BApSc in Mech Eng, MBA, CQE, CSSBB and CQA

The final element of our summer survey played out at the October General Meeting. We drew a survey response from a bowl of all responses to determine who would be the recipient of the $50 Amazon gift certificate. Laurent Haviernick is that winning member.

Our planning session has used input from the survey and input from the feedback sheets we get, at each conference or event that we host, to set the conference themes. Top themes we will address in the near future: Networking, subjects from the Pharmaceutical world and registration.  See Section 7 below.

7. 2016 Planned Events

By David Tozer, ASQ CQE and SSBB, Education and Audit Chair

Date, time, and location will be confirmed as we progress into the year.  Most events are planned for Wednesday evenings and are held at the Sheraton Montreal Airport Hotel.   Watch the Newsletter and our web site for further details.



January 27, 2016 Networking Event
February 24, 2016 Pharmaceutical Industry
March 23 2016 Registrars Night
April 27, 2016 Pecha Kucha Night
May 25, 2016 Operational Excellence in Montreal
July 8, 2016 Golf Tournament
September 28, 2016 TBD
October 26, 2016 TBD

8. Welcome to our New Members

Jean Carlos Duran Villamizar
Roya Kalbassi
Valerie Lacoux
Isaac Nobre
Rama Rajarathinam
Sapandeep S. Randhawa
Mitchel Roda
Ken Murdock
Majid Shakeel
David G. Smith
Omid Taagholi

9. Organziation Members

ASQ Montreal Section thanks our Organization Members:

QMI - SAI Global

10. 2016 Slate of Officers (Stay The Course)

BRaymond E. Dyer, ASQ Senior Member, CMQ/OE, & CQA, Nominating Committee Chair

On Wednesday October 28, 2015, the following Slate of Officers was formally elected for the January 1, 2016 to December 31, 2016 term:

Chair: François Pageau
Vice-Chair: Robert Demers
Secretary: Chantale Simard
Treasurer: William (Bill) Wilson

Congratulations to the team; all four coming back into office for a second term. The Montreal ASQ Montreal Section 0401 Leadership Team and its General Assembly look forward to your leadership in 2016.

11. Other ASQ Events

ASQ Montreal Francophone Section 404 (Thursday, December 3, 2015)

The next event for the Montreal Francophone section will be a dinner conference on "Risk Management" with speaker Mme. Josee Anne Bergeron.  For more information, click HERE.  To sign up, click HERE.

ASQ Ottawa Section 407 (Wednesday, November 25, 2015)

Conscious Human Intention in the Workplace

In late 2014 Michael Hart completed an academic study in conjunction with a business master’s degree through the University of Leicester in the UK. The title of the thesis “Conscious Human Intention in the Workplace” was focused on the theories surrounding our abilities as humans to energetically influence the world around us, including how it might relate to process improvements in organizations.

As part of the study, Canadian employees across Canada were asked to take a survey about the experiences they had involving their last workplace improvement initiative. The invitation was sent to project managers, quality professionals, LEAN and Six Sigma practitioners, and Change Management professionals through member associations and other organizations within those communities of practice.

Although the survey results did not provide a conclusive answer to the questions put forward by the thesis, the journey to completing the study revealed some extraordinary insights into human intention and future research into its use in the workplace.

The most surprising insight was just how parallel in growth to the mind altering theories of quantum physics other disciplines were, including the studies of philosophy, social sciences, biology, and management theories and practices. Even W. Edwards Deming, the most respected quality management guru of the 20th century, was a proponent of these emerging theories at the end of his long life through his seminal work, The System of Profound Knowledge.

Other research referenced in this study showed the results of human intention at work, including its use in statistically altering crime cycles, and the findings that placebo results in a medical study activated a different section of brain activity than normally expected.

About your presenter
Michael Hart is a member of the National Board, and National Capital Region Chapter Board, of Directors for the Canadian Public Sector Excellence Network (CPSEN) and past member of the Executive Board of the American Society for Quality (ASQ) Ottawa Valley Section.

He is a senior member of ASQ designated as a Certified Quality Engineer (CQE), Certified Quality Auditor (CQA) and Certified Manager of Quality/Organizational Excellence (CQMOE).

Michael is also a Licensed Associate for Excellence Canada (formally NQI), administrator of the prestigious “Canada Award for Excellence”, and holds a Masters of Business Administration degree with a specialty in Quality Management and Business Excellence from the University of Leicester in the UK.

PLACE: Centurion Conference & Event Center, 170 Colonnade Road, Nepean, ON. K2E 7J5
Networking: 5:30 p.m. to 6:00 p.m.
Buffet Style Dinner: 6:00 p.m. to 7:00 p.m.
(Please bring $20.00 cash for the buffet)
Presentation: 7:00 p.m. to 9:00 p.m.
Students who do not wish to take part in the dinner and networking may arrive at 6:45 p.m. for the 7:00 p.m. presentation - $5.00 at the door.

For full information and to register for the event, click HERE.

12. ASQ News

November Member Gift: Supplier Quality Content
This month we decided to take a page out of Quality Progress magazine and focus on the importance of supplier quality. Throughout the month of November, ASQ members will have access to: an exclusive new webcast on supplier quality management, an e-book on supply chain management, an intro video on SIPOC, and several other resources. It's also World Quality Month! So, take a look at the gift for great ideas and resources to celebrate quality in your organization.
Click here to access your gift today . . .

Strategic Plan for 2020
ASQ headquarters this week welcomed visiting board members to discuss the proposed strategic plan. This plan determines the goals for 2020. The board also was expected to vote on the 2016 budget. Look for a board summary update in an upcoming issue of Friday Fast Facts.

Talking to the C-Suite About Quality
Dr. Suresh Gettala, a director at ASQ India, acknowledges how the communication style of quality professionals differs greatly from top management, and offers suggestions on how to strategically communicate the benefits of quality in a way that relates to them. Suresh explains how using the “Big Q” approach helps to describe a quality philosophy from a business point of view. He also offers tips on how to apply the lean principle of “pull” instead of “push” to link the importance of a quality culture directly to one's professional situation and the potential improvement opportunities.
Click here to read the full post . . .

World Quality Month
World Quality Month started November 1, and calls on the quality community to share their successes and spread the word about quality worldwide. Once again, ASQ is offering its Adding New Voices program, allowing you and your colleagues to gift a six-month membership. In addition, we encourage you to share events held during World Quality Month, visit worldqualitymonth.org to learn about quality around the world, and see how others are celebrating World Quality Month 2015. There also are tools available to help you spread the word about quality in November and beyond.
Visit the World Quality Month website . . .

13. ASQ Montreal Section Education Program 2016

By Dr. David Tozer, Ph.D., ASQ CQE and SSBB, Education & Audit Chair

Having ASQ certification gives you an edge in the market and can significantly increase your income.

ASQ Certification often leads to higher paying employment.  The money invested in education and certification increases chances of finding employment quickly in the down sizing environment we live in.  People who take the section sponsored refresher courses, and spend at least twice as much time as spent in the classroom on self study, have an 80%, or better, chance of passing the examination on the first attempt.

Certified Quality Engineer Topics include: quality concepts, cost of quality, human resources, team formation and group dynamics, inspection, metrology, sampling, reliability, quality standards, quality audit, statistics, design of experiments, process improvement, liability, and modern management methods for improving quality.

Certified Six Sigma Black Belt Topics include: quality concepts, cost of quality, enterprise wide deployment, business process management, project management, team formation and group dynamics, define, measure, analyze, improve, control, lean enterprise, statistics, design of experiments, and design for six sigma.

Certified Six Sigma Green Belt Topics include: quality concepts, cost of quality, enterprise wide deployment, business process management, project management, team formation and group dynamics, define, measure, analyze, improve, control, and statistics.

Certified Manager of Quality/Organizational Excellence Topics include: quality concepts, quality planning, customer focus, quality standards, project management, cost of quality, team formation and group dynamics, human resources and improvement.

Certified Quality Auditor Topics include: quality concepts, team formation and group dynamics, management responsibility, audit objectives, audit preparation, audit conduct, audit reporting, sampling, and basic statistics.

Certified Quality Inspector Topics include: quality concepts, team formation and group dynamics, geometry, metrology, reading drawings, mechanical processes, statistical process control, inspection, and sampling.

Calendar and Registration Form

Questions? In house courses, etc.:

Dr. David Tozer: (514) 694-2830,


14. Executive Committee Meetings & Officers

Section Executive Committee (Leadership Team) Meetings are held at different locations, starting at 6 PM. The next regular meeting is tentatively scheduled for :

December 1, 2015

Consult the List of Your Executive for 2015 here

Note that all dates planned are subject to change.  Please call ahead to attend by contacting the Section Chair or the Section Secretary.

Note: Available on request for section members only are minutes of section executive meetings (contact the Secretary) and section operating budget information (contact the Treasurer).

15. Recertification

Is Your Recertification Due?

Look at your wallet card to see when your present certification is due to expire. If it says December 31, 2014 you are in time. Get your journal, with supporting objective evidence (you should know what that is), to me before the end of June 2016 or it will lapse completely and you will no longer be certified. If it says that you are due in June 2015 then you have until the end of 2015 to submit your journal or it will lapse. If your certification lapsed before December 2014 you should contact ASQ by phone 1-800-248-0946 and explain your situation to them because you are no longer certified.

Maybe you’ve decided not to recertify because (a) you are unemployed, (b) no longer in the quality field or perhaps, (c ) your employer no longer will pay for it? Think about this, your certification belongs to you and no one else. Your name is on it and no one else’s. It is portable and you can bring the recognition to your next company. Remember how hard you had to study for it? If you let it lapse you must rewrite the exam. Do you know where you will be employed in a year or so? Well congratulations if you do because most of us don’t and it could come in handy then, it sure won’t hinder you to retain it. The cost at $59 USD to renew one certification is much less than it would to rewrite. If you are unemployed then contact ASQ directly at 1-800-248-1946. Ask for “Recertification” then explain your unemployment situation to them. You may be able to have your due date extended. But at $59.00 that is not really that much if it will help land your next job?

If you are a member of Section 0401, Montreal then contact me (Norman) at certification@asqmontreal.qc.ca to find out where to send your journal. If you are NOT a member of section 401 then contact ASQ directly at 1-800-248-1946.

Please DO NOT SEND your journal by e-mail. Use Canada Post.

16. Unemployed Member Dues

Unemployed ASQ members receive a discount on their membership dues based on consecutive years of membership.

Consecutive Years of Membership Dues Discount
1-4 50%
5 or more 100%

Eligibility Criteria

  • You must be a Full, Senior, or Fellow member.
  • Any years as a Forum, Associate, or enrolled student do not qualify.
  • You may submit this application only after being unemployed for at least 90 days.
  • You must be actively seeking employment.
  • Retired or self-employed members are not eligible. ASQ offers a similar benefit for retired members.


  • Your basic membership dues for the current membership year will be paid or partially paid by ASQ. Basic membership dues exclude
    additional Forums and Divisions, journals, and additional Sections (Seniors and Fellows—you keep your extra benefit of choice).
  • You may participate in the program for no more than two years in your membership lifetime. You must complete an application for the second
    year of participation.
  • After renewing your membership, please visit Careers in Quality to search for jobs, apply for positions online, and post your resume for employers to view.

NOTE: The following links require that you be logged into your account before you try to activate them.

Download the ASQ Unemployment Program Application PDF (105 KB)

NOTE: The information related to this benefit was correct at the time this Newsletter was issued.  But as the ASQ has the right to revise its benefits, please contact the ASQ for the latest information on this benefit.  It may be revised or discontinued at any time.

17. Feedback

Please send us your comments about the ASQ Montreal Section 0401 E-Newsletter (topics, layout, length, etc.).  Do you want to contribute an article (English or French) or a good idea?  Contact us by e-mail.

Advertising Rates (per ad)


 ASQ Member



First Ad



Regular size



Small size



10% discount  for 2 to 7 issues
25% discount for 8 issues (full year) 

Contact Michael Bournazian for more information

Pass it on

We invite you to forward this Newsletter to friends and colleagues who may be interested.

The ASQ Montreal Section 0401 Newsletter is prepared by and published for its members.
Section web site: www.asqmontreal.qc.ca
Newsletter Editor: Michael Bournazian, Eng.
The opinions expressed in the Newsletter are those of the authors, not those of ASQ. Articles may be reproduced if the source is stated
If you are an ASQ Montreal Section member and wish to receive this Newsletter by e-mail, please go to www.asq.org and revise your profile to add mailings from your section.

How to Opt Out.

This e-mail is being sent in the course of normal Montreal Section  business to the e-mail address of record. We are not responsible for forwarded e-mails. If you no longer wish to receive e-mail communications from the Montreal Section (your section) of ASQ, please visit your ASQ account to unsubscribe or reply to this message, indicating Opt Out in the e-mail body and in the title.

Keep in mind that by doing this you will no longer receive ANY correspondence from your section. If you are concerned about too many emails, ASQ has suggested limitations about how many e-mails may be sent to the section members each month. This does not extend to career notifications.