Montreal Section

October 2020 (Volume 70 - Issue 8)

Our objective: To increase awareness, interest, and involvement in

section activities and quality-related subjects.

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1 - Next Event

7 - Voice of the Customer 

13 - Executive Committee Meetings & Officers

2 - Ad / Publicité

8 - Student Outreach Commitee

14 - Unemployed Member Dues

3 - Upcoming ASQ Montreal Section Events

9 - Welcome to our New Members

15 - Feedback/Advertising Rates

4 - The Editor's Corner

10 - Organization Members

5 - A Word from Your Section Chair

11 - Other ASQ Events

6 - Had You Connected to the Last Event

12 - Section Education Program

1. Next Event


Wednesday, October 28, 2020


6:30 PM



ASQ Montreal Section 401 General Assembly
(18h30 to 19h00)
Agenda Items
1) Call to Order
2) Adoption of Agenda
3) Adoption of Previous Minutes
4) Section Chair Report
5) Treasurer's Report
6) Committee Chair Reports
7) Election of Officers
8) Question Period
9) Adjournment

The General Assembly will be followed by this month's presentation:

Diego Lythgoe
Business Excellence Expert and Coach
McGill University


Come and join us online on October 28th, when our guest speaker Diego Lythgoe will deliver the topic of "Coaching Lean Six Sigma Teams".

2. Ad / Publicité


As the complexity of business environments continue to grow, coaching has become increasingly popular as an individual and team-oriented intervention. As a profession and a skillset, coaching has rapidly evolved over the last two decades, coalescing into a solid body of knowledge overseen by a few reputable organizations; notably among them the International Coaching Federation (ICF).

Coaching is particularly valuable when addressing issues with unknown solutions, where the results of effective teams far exceeds that of any individual in isolation. This problem set has a significant intersection space with the one addressed through LSS methodologies, leveraging each other for superior outcomes.

In this presentation, Diego reviews the definition of Coaching and its relationship with ASQ’s LSS curricula. From a place of personal evolution from a highly analytical mindset to one that is open to the person-centered approach, he will share a summary of learnings in the following themes:

• ICF’s Coaching definitions and Core Competencies

• Frequent Themes in LSS practitioners’ development path

• Borrowing LSS’ DMAIC as a coaching framework

• “A-Ha” moments in the Coaching Journey

• Evolving as persons and professionals in a volatile, uncertain, complex and ambiguous world


Diego Lythgoe is a Lean Six Sigma Master Black Belt, with over twenty years of experience deploying Continuous Improvement in international settings. His work has impacted a variety of industries; including Automotive, Aerospace, Medical Devices and Energy.

His interest in Coaching grew in parallel to his professional development in CI and deepened through six years acting as a senior CI Coach for Royal Dutch Shell. He pursued the Associate Coach Certification (ACC) from the International Coaching Federation to complement his degree in Mechanical Engineering and his Masters in Management.

Diego currently teaches Lean Operations at McGill University and serves as Global Continuous Improvement Lead within Shell’s Trading and Supply business.


FREE for all particpants.

NOTE: Given the current restrictions resulting from COVID-19,
this event will be available via Webinar only.

Attendees to this event will  will receive 0.5 RUs.

To register for this event, please send an e-mail confirming your presence to:


3. Upcoming ASQ Montreal Section Events

Novembre 25, 2020
Exploiter votre système de gestion de la qualité (SGQ) certifié ISO pour garantir la sécurité des données critiques avec Cristian Dragnef de Seratos Consulting.

Please note that, while the presentation will be in French, the Question and Answer portion will be bilingual.

Cette présentation par Cristian Dragnef, président de Seratos Consulting, vous apprendra comment tirer parti de votre cadre ISO 9001 pour mettre en œuvre un SGSI certifié ISO qui protégera les données de votre organisation.

Dans un monde et un environnement de travail de plus en plus numérisés, les cyberattaques et les accès non autorisés peuvent facilement compromettre la qualité de vos produits et menacer votre propriété intellectuelle. En vertu de la GDPR et d'autres règlements de protection de la vie privée actuellement en vigueur, le fait de ne pas reconnaître ou signaler une violation peut également s'avérer financièrement catastrophique. Cristian nous expliquera comment exploiter un système de gestion de la qualité (SGQ) certifié ISO, pour obtenir à la fois la certification et la tranquillité d'esprit avec l'ajout d'un cadre de sécurité de l'information certifié ISO 27001:2013 Système de gestion de la sécurité de l'information (SGSI). Ce SGSI vous permettra de répondre plus efficacement aux exigences réglementaires et législatives sans cesse croissantes, de réduire les instances de duplication des tâches et de rationaliser les processus standard tels que le contrôle de la documentation et des enregistrements, les audits internes, la revue de direction, le contrôle des non-conformités et la gestion des actions correctives.

Cristian est auditeur principal accrédité ISMS auprès de l'IRCA, formateur QMS auprès de RABQSA et auditeur accrédité par STAR Alliance. Il possède plus de 20 ans d'expérience et une vaste expertise en matière de gestion des risques et de la sécurité de l'information, de systèmes de gestion de la qualité, de gestion des services informatiques et de développement de logiciels.


We are already preparing on slate of topics for 2021, all virtual for the time being . . .

Virtual Auditing
Lean Start-up for a Centre for Pediatrics Emergencies
Variability Reduction
"B Corp" Certifications
The Future of Quality Jobs
Critical Thinking for the Quality Professional
International Women of Quality (panel event)
Pecha Kucha Night

If you have any subjects that you would like to see us present in the future, please drop on an e-mail to anyone on the Section's Leadership Committee.

4. The Editor's Corner

By Michael Bournazian, Eng., Newsletter Editor, ASQ Senior Member, CSSGB

So the challenge to myself last month to not write about the "P" word or the "C" word has come and gone. I spent that article talking about participating in the ISO 9001:2015 revision committee for Canada.

One of the nice things that came from publishing that piece was having someone actually reach out to me and ask how they can participate, in a similar capacity, for the next revision. I was more than happy to provide them the information.

It also made me realize that 7-8 years ago when I particiapted in that activity, everything I did was done remotely (or as we say more often nowadays, "virtually").

I never met one person with whom I communicated, and I never particiapted in any face-to-face meetings. Everything happened through the (technological) magic of telephones, computers, modems, e-mails, Internet, and yes, even Webex. Everything I did back then mirrors what I believe would NEED to be done now, if I was to participate in such a committee again. So my experience with working virtually and helping to achieve something with a global reach was already there.

Why then was I so apprehensive with everything going virtual with regards to my work in March 2020?

In retrospect, I think the initial (and continued) unknown of how our current situation will be resolved fed that apprehension.

As well, back in 2012-13 during my ISO involvement, and certainly as close as earlier this year, the OPTION of doing things live-and-in-person or virtually existed.

Not so much now at this given time, and humans by nature like to have options, the more the better. When you go to an ice cream establishment, do you want only chocolate and vanilla as choices? Hell no, 31 flavours no less, and while I am here, create a new one.

As Quality professionals, we often are presented with options: Which problem solving tool to use? Which SPC method to use? Immediately quarantine the nonconforming part or continue processing to gain some advancement and then quarantine? Sometimes the options are plentiful and require thought; sometimes the options are narrow yet require equal or more thought.

And then there are times when options are taken from you without your say, and you have to make the best with what you have, or else nothing will move forward and get done.

So as I like to say to anyone who will listen . . . "I am not perfect, but I always try to do my best. That way, I can never say I failed".

OPTIONS. Make the best of them.


Any feedback?  Click on the link in the bottom right corner of this section and let me know. Thanks.

5. A Word from your Section Chair

By Eric Hosking, Senior Consultant to Shainin, ASQ CQE, CSSBB and CQA

Unfortunately, the very encouraging Covid trend we saw through the summer has reversed sharply and we are faced with tightening restrictions on our personal and professional activities. Fortunately new restrictions have not impacted the Section any more than was the case in the summer. We are still in virtual mode. So is ASQ HQ. This comes with pros and cons. The biggest con is that lack of personal networking that we could facilitate with our monthly events. The big pro is the convenience of virtual events and that more members are taking advantage of them. Our most recent event, "Managing Rrisk with ISO31000" with Jim Moran, was a case in point with over 30 attendees, well above our norm for live events. I leave it to others to talk about this well received event below.

I encourage you to attend our upcoming event "Coaching Lean Six Sigma Teams" with Diego Lythgoe. Details for registration are on our website and our MyASQ sites.

Another event that you should make a point of attending is the ASQ Canadian National Conference being hosted by Toronto this month on the 18th through the 21st. I talked about it at length in the last newsletter. All the details are now available through the Montreal section MyASQ sites. This virtual format conference is spread over four days with 7 live sessions and 8 on demand presentations. The first three days will have a keynote speaker and all four days will have an interactive and lively 'Kitchen Party in the evening". To date more than 150 attendees have registered. There is still time to register and you can choose how much or little you participate in. I think you will be well served to make a point of joining us.

I did want to shout out to Ray, Chantale and J.P. who have agreed to host the Francophone kitchen party. Thanks for the help folks.

After six months or so of waiting, we now officially have all the members of 404 included in our Section following the dissolution of that section in February. This will make our lives easier as we can now use a consolidated mailing list for our communications. To the former members of 404 . . . je vous souhaite la bienvenue and welcome aboard!

We have submitted our budget and plan for next year. Chantale put this together and she has provided for a significant investment in member events next year, assuming relaxation of the Covid restrictions.

If you wish to hear about the details, plan to attend the Annual General Assembly, which will be held on October 28th, 2020, just ahead of our regular speaker event.

In closing, I made an appeal last month to members to come forward and join the Leadership team. The 2021 slate is now fixed, and we have some new faces so we will be introducing the new team at the GA. Thanks to Sam, our Nominations Chair, for stick handling that effort.

Give me your feedback by e-mail

6. Had You Connected to the Last Event

By Raymond E. Dyer, ASQ Senior Member, CMQ/OE, CQA, Internet Liaison and Section Secretary 

Had You Connected . . . RISK MANAGEMENT

Our last event showcased Jim Moran, an experienced ISO standards professional, trainer, and speaker. The topic was managing risk with ISO 31000. Even before Jim could begin, I started the questions by asking him why ISO 31000 and not 31001 like ISO 9001, ISO 14001, ISO 27001 (you get the idea). This was quickly addressed by Jim reminding us that standards that finish with a "1" are those you can generally get registered to. Those that finish with a "0" are typically guidelines that provide principles, a framework, and a process. In the case of ISO 31000, these guidelines are for managing risk. That is in large part what Jim went through, i.e. the principles, framework, and process for managing risk. He also went into the benefits of doing so. He showed a few approaches or tools used in managing risks, including Ishikawa Diagrams, Process Mapping, Risk Analysis Matrices, Internal Audits, etc. By the way, one attendee did comment that AS9100 was an exception of a standard finishing by "0" that you can get registered to (thanks Michael) . . . (Editor's Note: You're welcome).

My challenge in writing this article was that I was also moderating the webinar, and so not really taking notes. There were a few amusing stories Jim raised that caught my attention, most notably when he talked about "in his time" they used five and a quarter inch floppy disks. I reflected on that with amusement given I still remember a time we stored programs on cassette tapes and even go as far back as providing program instructions on decks of punched out cards back in university!

One of the benefits of being the moderator is having access to survey (or poll) feedback from our Webex host J.P. Amiel. I hope not to repeat too much information that our Voice of the Customer Chair Amine Djeffal will report, but here is some of the feedback:

- Great topic and presentation.
- Great presentation! Much appreciated!
- Thank you everyone, great presentation :-)
- Thanks for organizing this excellent event! I only miss the human interaction!
- Like the idea of survey as we go! Keeps the audience engaged!
- Thanks for an outstanding presentation.
- Very interesting subject. It will be nice to go a bit deeper on it.
- Thank you, great presentation.
- Interesting presentation on topic. Highly knowledgeable presenter.
- Thank you Ray, ASQ Section and Jim Moran.

I shared the video recording with Véronique B. who could not attend, but wanted to know if she could hear the recording of the event. Her feedback was: "Great presentation, I really appreciate it. Jim is really a good communicator, he knows what he is talking about and I liked his vision. I also laughed several times such as when he mentioned the floppy disk ;-). Good job inviting him."
Thank you Véronique for the feedback.

Now we did get feedback about opportunities to improve on both the presentation and the format as well, namely to incorporate more practical examples in the presentation and to consider opening the format to encourage more exchange amongst the attendees, many of whom no doubt know each other. For example, one participant asked if it would be possible to see fellow attendees during the first few opening minutes of the event. We'll need to explore the implications of this latter suggestion, but the feedback has been registered. Thanks!

As I said when kicking off the event, I've enjoyed Jim Moran's weekly emailed bulletins on various topics surrounding the ISO world of standards for over a year and a half. They're reasonable in duration, informative, and somewhat amusing, at least to me. If you're interested in subscribing to them, visit I look forward to hearing from you at our next event! Thanks for attending and participating.

7. Voice of the Customer

By Amine Djeffal, ASQ CQA, RAC, Quality and Regulatory Affairs Professional 

Here is a quick rundown of the comments made by our virtual participants to the ISO 31000 Risk Management Webinar with Jim Moran on September 30th, 2020.

Most of the 35 participants were ASQ members (full and senior members). Feedback from the participants was highly positive on both the Subject and Approach categories, with scores above 90% whereas results for Presenter and Exchange categories were 87% and 73% respectively.

One participant mentioned that although the topic was relevant and the presenter highly knowledgeable, it would have been better to link ISO 31000 to practical examples and case studies. Another participant proposed we have a brief round-table introduction from each participant at the beginning of the event in order to discuss the presentation findings later on with people who were connected.

Based on poll results nearly 62% of the participants heard about the event through the Section’s Newsletter, which demonstrates it is still the perfect communication channel to reach a maximum of ASQ members and keep them informed about the Section’s events. Finally, it was shown that 7:00pm to 9:00pm was the best time to hold a webinar.

We would like to assure ASQ members that we welcome all comments. They will be reviewed and discussed within the leadership team. Identifying opportunities for continuous improvement is, and will always be considered vital at the Montreal Section.

Participants have expressed interest to attend other webinars. Several topics for upcoming webinars were proposed such as: critical infrastructure and risk management, ISO 45001, design FMEA, applied statistics, cybersecurity, lean tools and change management.

Due to the COVID-19 pandemic, the ASQ Montreal Section will continue to hold virtual events.

We would like to thank you all participants for your valuable feedback. We look forward to hearing from you soon at our Annual General Assembly scheduled on October 28th, 2020. At that time we will also have a presentation on "Coaching Lean Six Sigma Teams" by Diego Lythgoe, who teaches Lean Operations at McGill University and serves as Global Continuous Improvement Lead within Shell’s Trading and Supply business.

Give me your feedback by e-mail

8. Student Outreach Committee - 2020 Eric Stern Award

By Dr. Farnoosh Naderkhani - ASQ Member, Assistant Professor @ Concordia, Student Outreach Committee Chair


In memory of Eric Stern – a respectfully remembered ASQ Montreal Section Leader and Concordia Alumni, the "Eric Stern Award" is granted to Master students at Concordia. The 2020 Eric Stern Award competition is organized by the Student Outreach Committee of the ASQ Montreal Section, together with the rest of the Leadership Team at ASQ Montreal, and Gina Cody School of Engineering and Computer Science. The Eric Stern Award competition is open to full time Master of Science (MASc) or Master of Engineering (MEng) students registered at Concordia Institute for Information System Engineering (CIISE) or Industrial Engineering from Mechanical, Aerospace and Industrial Engineering (MAIE) at Concordia University.


Interested students are invited to participate in this competition with a $500 CAD award to win. The focus of this competition is on individually defined quality related projects on topics such as inspection, defect detection, and quality control, to name but a few. We hope the students see the exercise as a rewarding learning exercise and small financial incentive to compete and win, as well as learn more and appreciate a fellow alumnus that made his mark with several societies, not just ASQ and Concordia.

The deadline to submit projects (report of maximum 5 pages) is October 31, 2020. The reports should be emailed to Dr. Farnoosh Naderkhani via Should you have any questions, please feel free to contact Dr. Naderkhani.

See the 2020 Eric Stern Award for more details.

9. Welcome to our New Members

Huub Beckmann
Parth Chauhan
Farnoosh Naderkhani
Dig Paul Singh


10. Organization Members

ASQ Montreal Section thanks our Organization Members:

Jon U. Schafer - PACCAR

11. Other ASQ Events

Canada Conference 2020 - Canada - Conférence sur la qualité 2020

For more information on this upcoming conference, go to our myASQ web site for Information & Registration.

Pour plus d'informations sur cette conférence à venir, procede vers notre site web myASQ pour Informations & Réservation.

Regional Webinars

To see the list of webinars being offered by ASQ's Canada/Greenland Region, visit our myASQ site "Canada/Greenland Region Webinars - Webinaires".
Pour voir la list des webinaires proposés par la région Canada/Groenland de l'ASQ, visitez notre site myASQ "Canada/Greenland Region Webinars - Webinaires".

To see the list of webinars being offered by ASQ's Europe, Middle East, And Africa Region, visit our myASQ site "Webinars - Europe, Middle East, And Africa Region".
Pour voir la list des webinaires proposés par la région Europe, Moyen-Orient et Afrique de l'ASQ, visitez notre site myASQ "Webinars - Europe, Middle East, And Africa Region".

12. ASQ Montreal Section Education Program 2020

By Dr. David Tozer, Ph.D., ASQ CQE and SSBB, Education & Audit Chair

Having ASQ certification gives you an edge in the market and can significantly increase your income.

ASQ Certification often leads to higher paying employment.  The money invested in education and certification increases chances of finding employment quickly in the down sizing environment we live in.  People who take the section sponsored refresher courses, and spend at least twice as much time as spent in the classroom on self study, have an 80%, or better, chance of passing the examination on the first attempt.

NOTE: Courses are now available online as well

Certified Quality Engineer Topics include: quality concepts, cost of quality, human resources, team formation and group dynamics, inspection, metrology, sampling, reliability, quality standards, quality audit, statistics, design of experiments, process improvement, liability, and modern management methods for improving quality.

Certified Six Sigma Black Belt Topics include: quality concepts, cost of quality, enterprise wide deployment, business process management, project management, team formation and group dynamics, define, measure, analyze, improve, control, lean enterprise, statistics, design of experiments, and design for six sigma.

Certified Six Sigma Green Belt Topics include: quality concepts, cost of quality, enterprise wide deployment, business process management, project management, team formation and group dynamics, define, measure, analyze, improve, control, and statistics.

Certified Manager of Quality/Organizational Excellence Topics include: quality concepts, quality planning, customer focus, quality standards, project management, cost of quality, team formation and group dynamics, human resources and improvement.

Certified Quality Auditor Topics include: quality concepts, team formation and group dynamics, management responsibility, audit objectives, audit preparation, audit conduct, audit reporting, sampling, and basic statistics.

Certified Quality Inspector Topics include: quality concepts, team formation and group dynamics, geometry, metrology, reading drawings, mechanical processes, statistical process control, inspection, and sampling.

Calendar and Registration Form

Questions? In house courses, etc.: Dr. David Tozer:  (514) 694-2830,

13. Executive Committee Meetings & Officers

Section Executive Committee (Leadership Team) Meetings are held at different locations, starting at 6 PM. The next regular meeting is tentatively scheduled for:

November 3, 2020

Consult the List of Your Executive for 2020 here

Note that all dates planned are subject to change.  Please call ahead to attend by contacting the Section Chair or the Section Secretary.

Note: Available on request for section members only are minutes of section executive meetings (contact the Secretary) and section operating budget information (contact the Treasurer).

14. Unemployed Members Dues

Unemployed ASQ members receive a discount on their membership dues based on consecutive years of membership.

Consecutive Years of Membership Dues Discount
1-4 50%
5 or more 100%

Eligibility Criteria

  • You must be a Full, Senior, or Fellow member.
  • Any years as a Forum, Associate, or enrolled student do not qualify.
  • You may submit this application only after being unemployed for at least 90 days.
  • You must be actively seeking employment.
  • Retired or self-employed members are not eligible. ASQ offers a similar benefit for retired members.


  • Your basic membership dues for the current membership year will be paid or partially paid by ASQ. Basic membership dues exclude
    additional Forums and Divisions, journals, and additional Sections (Seniors and Fellows—you keep your extra benefit of choice).
  • You may participate in the program for no more than two years in your membership lifetime. You must complete an application for the second
    year of participation.
  • After renewing your membership, please visit Careers in Quality to search for jobs, apply for positions online, and post your resume for employers to view.

NOTE: The following links require that you be logged into your account before you try to activate them.

Download the ASQ Unemployment Program Application PDF (105 KB)

NOTE: The information related to this benefit was correct at the time this Newsletter was issued.  But as the ASQ has the right to revise its benefits, please contact the ASQ for the latest information on this benefit.  It may be revised or discontinued at any time.

15. Feedback

Please send us your comments about the ASQ Montreal Section E-Newsletter (topics, layout, length, etc.).  Do you want to contribute an article (English or French) or a good idea?  Contact us by e-mail.

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Pass it on

We invite you to forward this Newsletter to friends and colleagues who may be interested.

The ASQ Montreal Section Newsletter is prepared by and published for its members.
Section web site:
Newsletter Editor: Michael Bournazian, Eng.
The opinions expressed in the Newsletter are those of the authors, not those of ASQ. Articles may be reproduced if the source is stated
If you are an ASQ Montreal Section member and wish to receive this Newsletter by e-mail, please go to and revise your profile to add mailings from your section.

How to Opt Out.

This e-mail is being sent in the course of normal Montreal Section  business to the e-mail address of record. We are not responsible for forwarded e-mails. If you no longer wish to receive e-mail communications from the Montreal Section (your section) of ASQ, please visit your ASQ account to unsubscribe or reply to this message, indicating Opt Out in the e-mail body and in the title.

Keep in mind that by doing this you will no longer receive ANY correspondence from your section. If you are concerned about too many emails, ASQ has suggested limitations about how many e-mails may be sent to the section members each month. This does not extend to career notifications.